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Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide
Cisco Systems Active Voice Repartee Unity R2 4 Installation Guide
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© 2000 Cisco Systems, Inc. All rights reserved. Second edition 2000. Unity is a trademark, and ActiveAssistant, ActiveFax, Cisco, Cisco Systems, Repartee, Replay, and ViewMail are registered trademarks of Cisco Systems, Inc. in the United States and certain other countries. Dell is a trademark of Dell Corporation. CP4/LSI, CPD/220, CPi200, CPi/200 PCI, CPi/400, CPi/400 PCI, D/41D, D/41E, D/41EPCI, D/41ESC, D/120JCT-LS, D/160-SC, D/160SC-LS, D/240PCI-T1, Dialogic, and GammaLink are trademarks of Dialogic Corporation. Microsoft, Outlook, Windows, and Windows NT are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Natural MicroSystems is a trademark of Natural MicroSystems Corporation. Norton Disk Doctor, Norton Utilities, pcAnywhere, Speed Disk, and Symantec are trademarks of Symantec Corporation. Voice Technologies Group and VoiceBridge 2000 are trademarks of Voice Te c h n o l o g i e s G r o u p. Protected by one or more of the following United States patents: 5,070,526; 5,434,906; 5,488,650; 5,533,102; 5,568,540; 5,581,604; 5,625,676; 5,651,054; 5,940,488; 6,041,114. Cisco Systems, Inc. San Jose, California U.S.A. www.cisco.com 78-12617-01 Writer: Scott Kralik Editor: Christina Amante Production artists: Gene Breshears and Lynn Muranaka Illustrator: Lynn Muranaka Project manager: Patsy Cox
CONTENTSiii CONTENTS CHAPTER 1:Introduction ............................................... 1 About this guide ................................................................2 New in this guide .............................................................. 4 Introducing Unity ............................................................... 5 CHAPTER 2:Installation overview .................................... 9 Unity configurations ......................................................... 10 Separate ActiveFax server ................................................ 13 Turnkey and component systems ........................................ 14 Task list: Voice mail only ................................................... 16 Task list: Voice mail with LAN administration ........................ 18 Task list: Unified messaging, one Exchange server ................. 20 Task list: Unified messaging in an existing Exchange site ......... 23 Task list: ActiveFax on a separate server ............................. 25 CHAPTER 3:Installing a Unity system ............................ 27 Installer’s checklist .......................................................... 28 Expor ting information from Repartee or Replay Plus ............. 31 Installing or reseating voice and fax boards .......................... 33 Setting up the Unity or ActiveFax server .............................. 40 Star ting the Unity ser ver and logging on to Windows NT/2000 ......................................................... 44 Changing passwords ........................................................ 45 Assigning a static IP address ............................................ 47 Installing Windows NT Ser ver ............................................ 49 Confirming that the Unity or ActiveFax server is getting an IP address ..................................................................... 54 Establishing trust relationships .......................................... 56 Adding account permissions .............................................. 58 Installing Exchange .......................................................... 60 Installing Microsoft Data Access Components ...................... 63 Installing other software ................................................... 64 Installing Windows NT Ser vice Pack 6a ............................... 65 Finding I/O addresses for VoiceBridge 2000 feature-set boards .......................................................................... 67 Installing Unity and ActiveFax ............................................. 69 Setting up fax ports for ActiveFax ....................................... 75
UNITY INSTALLATION GUIDEiv Creating an Outlook user profile ......................................... 80 Creating an emergency repair disk ..................................... 82 CHAPTER 4:Setting up the integration .......................... 85 Configuring Unity to work with the phone system ................... 86 Programming the phone system ......................................... 90 Testing the integration ..................................................... 92 CHAPTER 5:Upgrading hardware and software ............... 99 Upgrading a Unity or ActiveFax server ............................... 100 Adding or removing languages ......................................... 111 System key upgrades ..................................................... 112 WHAT’S NEXT........................................................... 113 APPENDIX A:Voice and fax boards ............................... 115 Dialogic D/41D voice board ........................................... 116 Dialogic D/41E PCI voice board ....................................... 119 Dialogic D/41ESC voice board ......................................... 121 Dialogic D/41ESC-Euro voice board .................................. 124 Dialogic D/120JCT-LS voice board ................................... 127 Dialogic D/160SC voice board ........................................ 129 Dialogic D/160SC-LS voice board .................................... 132 Dialogic D/240PCI-T1 voice board ................................... 136 Dialogic GammaLink CP4/LSI Series 1 fax board ................ 138 Dialogic GammaLink CP4/LSI Series 2 (CPi/400) fax board .. 140 Dialogic GammaLink CPD/220 fax board ........................... 142 Dialogic GammaLink CPi/200 fax board ............................ 144 Dialogic GammaLink CPi/200 PCI fax board ....................... 146 Dialogic GammaLink CPi/400 PCI fax board ....................... 148 Natural MicroSystems AG 2000 voice and fax board........... 150 Natural MicroSystems AG-T1 voice board .......................... 154 Natural MicroSystems AG Dual T1 voice board ................... 157 Voice Technologies Group VoiceBridge 2000 feature-set board ......................................................................... 160 APPENDIX B:Shutting down and starting Unity .................................................... 163 Shutting down and starting Unity ...................................... 164
CONTENTSv APPENDIX C:Using the Unity Administrator and Status Monitor ................................. 167 Using the Unity Administrator .......................................... 168 Using the Status Monitor ................................................ 170 INDEX........................................................... 173
In this chapter... About this guide................................................................................................................2 New in this guide ..............................................................................................................4 Introducing Unity..............................................................................................................5 CHAPTER 1 Introduction1
UNITY INSTALLATION GUIDE2 About this guideThe Unity Installation Guide contains instructions for installing a Unity™ server in four different configurations. Chapter 2 defines the Unity configurations and contains an installation task list for each configuration, as well as a task list for installing ActiveFax ™ for Unity on a separate server. The tasks reference sections in the rest of the book that contain detailed instructions. The Unity Installation Guide focuses on Unity. It does not provide extensive information about Microsoft ® Exchange Server, Win- dows NT® Server, or Windows® 2000 Server. If you are installing Unity as an e-mail server or on a network with existing Exchange servers, you need a working knowledge of Exchange and Win- dows NT/2000. You can find compliance information for third-party electronic devices in the manufacturer’s documentation included in the Unity package. Do not use a third-party manufacturer’s docu- mentation to install, upgrade, or manage Unity. Refer only to Unity documentation to install, upgrade, and manage Unity. In order to receive assistance from Technical Support, you must have passed the Unity training courses. Documentation conventions The Unity Installation Guide uses the following conventions: User input Information that the user types appears in Courier: Example Administrator Key names Key names appear in capital letters: ENTER. Keys that must be pressed simultaneously are joined by a “+”: CTRL+ALT+DELETE.