Brother MFC 990CW User Manual
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Telephone and External devices59 7 For MFC-990CW7 aIf you answered by pressing Speaker Phone on the machine, press Hold/Intercom on the machine to put a call on Hold. bTo release the call from Hold, press Speaker Phone on the machine. Note You can pick up an extension telephone and continue speaking without releasing the call from Hold on the machine. Tone or Pulse (Not Available for New Zealand)7 If you have a Pulse dialling service, but need to send Tone signals (for example, for telephone banking), follow the instructions below: aPress Speaker Phone on the machine. bPress # on the machine’s control panel. Any digits dialled after this will send tone signals. When you hang up, the machine will return to the Pulse dialling service. Fax/Tel mode 7 When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/double- ringing) to alert you to pick up a voice call. If you are at the machine, you can lift the handset, the cordless handset or press Speaker Phone to answer. If you are at an extension telephone, youll need to lift the handset during the F/T Ring Time and then press #51 (#9 1 for New Zealand) between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51 (l 9 1 for New Zealand). Fax/Tel mode in Power Save condition7 When the machine is in Power Save condition you can receive faxes if the Power Save setting is Fax Receive:On . (See Power Save setting on page 23.) (MFC-790CW) When the machine is in Fax/Tel mode and F/T rings to tell you to pick up a voice call, you can only answer by picking up the machine’s handset. If you answer before the machine F/T rings, you can also pick up the call at an external or extension telephone. (MFC-990CW) Set Ring Tone to On to hear the rings when you receive a call. (See Power Save setting on page 23.) When the machine is in Fax/Tel mode and rings, you can only answer at an external or extension telephone.
Chapter 7 60 Telephone Service for Australia 7 Telstra® FaxStream® Duet® (Distinctive Ring)7 Telstra® FaxStream® Duet® is an enhanced Public Switched Telephone Service (PSTS) offered by Telstra ® that allows you to have an additional number on one phone line, with its own distinctive ring pattern. Telstra ® FaxStream ® Duet® is a call handling feature that helps users distinguish voice and facsimile calls. With FaxStream ® Duet®, incoming calls to a fax number are announced by a different, distinctive ring signal. Only one call can be answered (or made) at any one time and while this call is in progress, incoming calls to either number will be presented with a busy tone. Your machine has a Distinctive Ring function, allowing you to dedicate one phone number just for receiving faxes. Note After you have set the Distinctive Ring feature to On, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice calls - only Faxes. You can not change the receive mode from Manual mode while the Distinctive Ring is set to on. What is the Advantage of using Telstra ® FaxStream® Duet® Function?7 Using Telstra® FaxStream® Duet® is the most efficient way to receive both fax and telephone calls on the same line. When the voice call comes in, all phones (extension and external) and the fax machine will ring to alert you to pick it up. If a fax call comes in, the fax machine will answer automatically without ringing, whereas the extension and external phones will ring twice with a distinctive ring pattern. It is also a more efficient way of operating a Fax machine with an extension phone as you do not have to use the remote activation codes. It gives you two independent numbers without the higher cost of a second line.
Telephone and External devices61 7 How does Telstra® FaxStream® Duet® Work? 7 Incoming calls to the voice number, will have the standard ring pattern of long, long tone, followed by a pause, repeated, while the new fax number will have a different ring pattern of three short bursts of ring, repeated at regular intervals. When FaxStream ® Duet® is On and you receive a voice call all extension and external phones will ring with a standard ring pattern. The fax machine will ring on the third ring with a standard ring pattern. All external and the extension phones will continue to ring, until you or a telephone answering device can answer the voice number. When FaxStream ® Duet® is On and you receive a fax call on the Duet ® number the Fax machine will answer and automatically receive the fax message without ringing. On the other hand, all extension and external phones will ring twice with a distinctive ring pattern. Do not answer the phone as you are receiving a fax message. Registering the Distinctive Ring pattern 7 Very Important! After you have set the Distinctive Ring feature to on, the receive mode is set to Manual automatically. Your Distinctive Ring Number does not allow Voice calls - only Faxes. You cannot change the receive mode to another mode while the Distinctive Ring is set to on. aPress MENU. bPress a or b to display Fax. cPress Fax. dPress a or b to display Miscellaneous . ePress Miscellaneous . fPress Distinctive . gPress On. hPress Stop/Exit. Distinctive Ring is now set to on. Turning off Distinctive Ring7 aPress MENU. bPress a or b to display Fax. cPress Fax. dPress a or b to display Miscellaneous . ePress Miscellaneous . fPress Distinctive . gPress Off. hPress Stop/Exit. Note If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choose the Receive Mode on page 43.) All extension phones ring twice, fax machine is silent. Fax machine automatically receives and prints fax message without ringing.Fax machine begins ringing on third ring. Registered Duet (Fax) Number Main number (Voice Number) You answer the call at an external phone or an extension phone or at the machines handset.Telephone Answering Device (TAD) answers the call. Incoming Call (either Voice or Fax) Flowchart Sequence of Incoming call
Chapter 7 62 Caller ID7 Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number or name as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls you missed, because Caller IDs are received and stored in your machine memory. Note To get the Caller ID Service: apply for the Caller ID service at your local telephone company, if available. Advantages of Caller ID7 For Business All businesses profit from a quicker response to customer calls. Businesses that provide mail order services, money-lending services or provide confidential information, can protect themselves from false orders or acceptance of false identification. At Home Residential customers can protect themselves from unwanted calls. How Does the Caller ID Work?7 The Caller ID Appears on the Display When Your Telephone Rings 7 As your telephone rings, the display shows you the caller’s phone number or name if the name has stored in the Speed-Dial. Once you answer the call, the caller’s ID disappears. You will see up to the first 16 characters of the number on the display. Note •If ID Unknown appears on the display, it means that the call came from outside your caller ID service area or a public phone. 1 •If ID Withheld appears on the display, it means the caller intentionally blocked the transmission of his/her ID. 1 1Depends on network function. The Caller ID is Stored in Your Machine Memory7 The machine can store a maximum of the last 30 incoming caller IDs in the memory, along with the time and date of reception. The 31st call will cause the oldest ID to be erased. The Caller ID information stored in the memory can be used for the following. „ Printing the Caller ID List. You can review calls you received by checking the Caller IDs in memory. This report will list the Date, Time, Phone Number (Caller ID) name, and type of Call (Comment) if available. (See How to print a report on page 84.)
Telephone and External devices63 7 Telephone Service for New Zealand 7 FaxAbility7 FaxAbility is a service offered by Telecom that allows you to have an additional number on one phone line, with its own distinctive ring pattern. This way, when you get an incoming call, you can identify the number being called by its ring. How Will the Fax Machine Treat All Other Numbers? 7 FaxAbility mode ensures that the machine will answer calls to the FaxAbility (secondary) number. When a call comes in to your main number, all the phones will ring. You can set an external answering device (TAD) to answer calls on the other number(s). (See the chart in the following page.) What is the Advantage of Using the FaxAbility Function? 7 Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line. It is much easier for your callers who dial manually. The fax machine will answer with receiving tones so they will not have to press an activation code. And the people who call to talk on your main number will not have to talk to your fax machine. Basically, it gives you two independent numbers without the higher cost of a second line. How Does FaxAbility Work?7 Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a ring pattern of long, silence, long, etc. When FaxAbility is On, you will not hear the first ring of all incoming calls on the fax machine. Extension phones will ring as usual. If the fax machine recognizes the ring pattern, all ringing will stop and the fax machine will answer and automatically receive the fax message. Otherwise, you will hear the extension phones and the fax machine continue to ring. The fax machine always listens to the ring pattern before it answers, so do not pick up the phone during that time. You will quickly learn to recognize the ring pattern for faxes, so you will not be tempted to answer that number. Either you or a telephone answering device can answer the main number(s). Note After you have set the FaxAbility feature to On, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the FaxAbility number, Manual mode means you must answer all the call yourself. You can not change the receive mode to the other mode while the FaxAbility is set to on. All extension phones ring twice, fax machine is silent. Fax machine automatically receives and prints fax message without ringing.Fax machine begins ringing on third ring. Registered Duet (Fax) Number Main number (Voice Number) You answer the call at an external phone or an extension phone or at the machines handset.Telephone Answering Device (TAD) answers the call. Incoming Call (either Voice or Fax) Flowchart Sequence of Incoming call
Chapter 7 64 How to Turn FaxAbility OFF or ON7 The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the setting, repeat steps a-k; Step h is where you can choose either On or Off. Call Waiting beeps caused by incoming calls on your main number can affect fax transmissions. If you have FaxAbility Service but don’t have Call Waiting, you need do nothing at this stage. If you do have Call Waiting as well as FaxAbility, set the Call Waiting menu option to On. See below. aPress MENU. bPress a or b to display Fax. cPress Fax. dPress a or b to display Miscellaneous . ePress Miscellaneous . fPress a or b to display Faxability . gPress Faxability . hPress On (or Off) to set FaxAbility. If you have FaxAbility service, press On. iPress a or b to display Call Waiting . jPress Call Waiting . kPress On to set Call Waiting. If you have Call Waiting service, press On to avoid the trouble caused by Call Waiting. lPress Stop/Exit. Caller ID7 Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number and name if available as the telephone rings. It is a fast way to screen your calls. You can respond quickly to calls you missed, because Caller IDs are received and stored in your machine memory. Note To get the Caller ID Service, apply for the Caller ID service at your local telephone company, if available. Advantages of Caller ID7 For Business All businesses profit from a quicker response to customer calls. Businesses that provide mail order services, money-lending services or provide confidential information, can protect themselves from false orders or acceptance of false identification. At Home Residential customers can protect themselves from unwanted calls. How Does the Caller ID Work?7 The Caller ID Appears on the Display When Your Telephone Rings 7 As your telephone rings, the display shows you the caller’s phone number or name if available. Once you answer the call, the caller’s ID disappears. You will see up to the first 16 characters of the number and name if available on the display. (See How to print a report on page 84.) Note •If ID Unknown appears on the display, it means that the call came from outside your caller ID service area. 1 •If ID Withheld appears on the display, it means the caller intentionally blocked the transmission of his/her ID. 1 1Depends on network function.
Telephone and External devices65 7 Telephone Service for Some Countries 7 Distinctive Ring (For Singapore and Hong Kong)7 This machine feature lets you use the Distinctive Ring subscriber service offered by some telephone companies, which allows you to have several telephone numbers on one phone line. Each phone number has its own Distinctive Ring pattern, so you will know which phone number is ringing. This is one way you can have a separate phone number for your machine. Your machine has a Distinctive Ring function, allowing you to dedicate one phone number just for receiving faxes. You will need to set Distinctive Ring to On. Note You can switch it off temporarily, then turn it back on. When you get a new fax number, make sure you reset this function. • The machine will answer only calls to the Distinctive Ring number. Registering the Distinctive Ring pattern 7 Very Important! After you have set the Distinctive Ring feature to on, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the Distinctive Ring number, Manual mode means you must answer all the calls yourself. You cannot change the receive mode to another mode while the Distinctive Ring is set to on. aPress MENU. bPress a or b to display Fax. cPress Fax. dPress a or b to display Miscellaneous . ePress Miscellaneous . fPress Distinctive . gPress On. hPress Stop/Exit. Distinctive Ring is now set to on. Turning off Distinctive Ring7 aPress MENU. bPress a or b to display Fax. cPress Fax. dPress a or b to display Miscellaneous . ePress Miscellaneous . fPress Distinctive . gPress Off. hPress Stop/Exit. Note If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choose the Receive Mode on page 43.)
Chapter 7 66 Caller ID (For Singapore and Hong Kong)7 The Caller ID feature of this machine lets you use the Caller ID subscriber service offered by many local phone companies. Call your telephone company for details. This service provides you, by means of the screen display, the telephone number (or name) of your caller as the line rings. After a few rings, the screen displays the telephone number of your caller (or name, if available). Once you answer the call, the Caller ID information disappears from the screen, but the call information remains stored in the Caller ID memory. „ You will see the first 16 characters of the number or name. „ ID Unknown display means call originates outside your Caller ID service area. „ ID Withheld display means the caller has intentionally blocked transmission of information. Note You can print a list of Caller ID information received by your machine. (See How to print a report on page 84.) Caller ID service varies with different carriers. Call your local phone company to determine the kind of service available in your area. Connecting an external TAD (telephone answering device) 7 You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine ‘listens’ for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message. The TAD must answer within two rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax ‘handshake’. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings. Note If you do not receive all your faxes, shorten the Ring Delay setting on your external TAD. 1TAD When the TAD answers a call, the LCD shows Ext. Tel in Use . 1 1 (Example for Australia)
Telephone and External devices67 7 Improper Setup DO NOT connect a TAD elsewhere on the same telephone line. Connections7 The external TAD must be connected as shown in the previous illustration. aSet your external TAD to one or two rings. (The machines Ring Delay setting does not apply.) bRecord the outgoing message on your external TAD. cSet the TAD to answer calls. dSet the Receive Mode to Manual and turn Fax Detect on. (See Choose the Receive Mode on page 43.) Recording outgoing message (OGM) on an external TAD7 Timing is important in recording this message. aRecord 5 seconds of silence at the beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.) bLimit your speaking to 20 seconds. Note We recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your machine has trouble receiving, then you must re-record the OGM to include it. Multi-line connections (PABX)7 Most offices use a central telephone system. Brother recommends that all our machines be connected to a discreet (dedicated) line. Although a particular PABX may appear to work with a particular model of fax machine, we cannot guarantee that the unit will operate correctly. While it is often relatively simple to connect a fax machine to a PABX, (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. Brother does not recommend the use of a PABX line. PABX limitatio ns in general can cause some functions of the fax machine not to work correctly.
Chapter 7 68 External and extension telephones 7 Connecting an external or extension telephone7 You can connect a separate telephone to your machine as shown in the diagram below. 1 Extension telephone 2 External telephone When you are using an external or extension telephone, the LCD shows Ext. Tel in Use . Operation from extension telephones7 Using extension telephones7 If you answer a fax call on an extension telephone, you can make your machine take the call by using the Remote Activation Code. When you press the Remote Activation Code l51 (l 9 1 for New Zealand), the machine starts to receive the fax. If the machine answers a voice call and pseudo/double-rings for you to take over, use the Remote Deactivation Code #51 (# 9 1 for New Zealand) to take the call at an extension telephone. (See F/T Ring Time (Fax/Tel mode only) on page 46.) If you answer a call and no one is on the line: 7 You should assume that youre receiving a manual fax. Press l 51 (l 9 1 for New Zealand) and wait for the chirp or until the LCD shows Receiving , and then hang up. Note You can also use the Fax Detect feature to make your machine automatically take the call. (See Fax Detect on page 47.) Using a cordless external telephone (MFC-790CW only)7 If your cordless telephone is connected to the telephone line cord (See External and extension telephones on page 68) and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will have to go to the machine so you can press Speaker Phone to send the call to the cordless handset. Using remote codes7 Remote Activation code7 If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by dialling the Remote Activation Code l 5 1 ( l 9 1 for New Zealand). Wait for the chirping sounds then replace the handset. (See Fax Detect on page 47.) Your caller will have to press Start to send the fax. Remote Deactivation code7 If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (double) Ring after the initial ring delay. If you pick up the call on an extension telephone you can turn the F/T Ring off by pressing #51 (# 9 1 for New Zealand) (make sure you press this between the rings). 1 2 (Example for Australia)