Brother MFC 990CW User Manual

							Troubleshooting and Routine Maintenance149
B
Dial Tone detectionB
When you send a fax automatically, by 
default your machine will wait for a fixed 
amount of time before it starts to dial the 
number. By changing the Dial Tone setting to 
Detection you can make your machine dial 
as soon as it detects a dial tone. This setting 
can save a small amount of time when 
sending a fax to many different numbers. If 
you change the setting and start having 
problems with dialling you should change 
back to the factory No Detection setting.
aPress MENU.
bPress aor b to display 
Initial Setup .
cPress Initial Setup .
dPress aor b to display  Dial Tone.
ePress Dial Tone.
fPress Detection or No Detection .
gPress Stop/Exit.
Telephone line interferenceB
If you are having problems sending or 
receiving a fax due to possible interference 
on the telephone line, you can change the 
compatibility setting, which reduces the 
modem speed to minimise errors.
aPress MENU.
bPress aor b to display  Fax.
cPress Fax.
dPress aor b to display 
Miscellaneous .
ePress Miscellaneous .
fPress aor b to display 
Compatibility .
gPress Compatibility .
hPress High,  Normal or 
Basic(for VoIP) .
„ Basic(for VoIP)  cuts the 
modem speed to 9600 bps. Unless 
interference is a recurring problem 
on your telephone line, you may 
prefer to use it only when needed.
„ Normal  sets the modem speed at 
14400 bps.
„ High  increases the modem speed to 
33600 bps. (factory setting)
iPress  Stop/Exit.
Note
When you change the compatibility to 
Basic(for VoIP) , the ECM feature is 
only available for colour fax sending.
 
 
						

							150
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error MessageCauseAction
B&W Print Only One or more of the colour ink 
cartridges is empty.
While this message appears on 
the LCD, each operation works in 
the following way:
„ Printing
If you click  Greyscale in the 
Advanced tab of the printer 
driver you can use the 
machine as a monochrome 
printer for approximately four 
weeks depending on the 
number of pages you print.
„ Copying
If the paper type is set to 
Plain Paper or 
Inkjet Paper you can 
make copies in monochrome.
„ Faxing
If the paper type is set to 
Plain Paper or 
Inkjet Paper the machine 
will receive and print the faxes 
in monochrome. If a sending 
machine has a colour fax, the 
machine’s handshake will ask 
that the fax be sent as 
monochrome.
If the paper type is set to 
Other Glossy  or 
Brother BP71 , the machine will 
stop all print operations. If you 
unplug the machine, or take out 
the empty ink cartridge, you 
cannot use the machine until you 
change to a new ink cartridge. 
Replace the empty ink cartridges. 
(See  Replacing the ink cartridges  
on page 160.) Replace the empty ink cartridges. (See 
Replacing the ink cartridges
 on page 160.)
 
						

							Troubleshooting and Routine Maintenance151
B
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
An ink cartridge is not installed 
properly. Take out the new ink cartridge and 
re-install it slowly until it clicks.
Cannot Print One or more of the ink cartridges 
are empty. The machine will stop 
all print operations. While memory 
is available, black and white faxes 
will be stored in the memory. If a 
sending machine has a colour fax, 
the machines 
‘handshake’ will 
ask that the fax be sent as black 
and white. If the sending machine 
has the ability to convert it, the 
colour fax will be stored in the 
memory as a black and white fax. Replace the empty ink cartridges. (See 
Replacing the ink cartridges
 on page 160.)
Comm.Error Poor telephone line quality 
caused a communication error. If the problem continues, call the telephone 
company and ask them to check your 
telephone line.
Connection Fail You tried to poll a fax machine 
that is not in Polled Waiting mode. Check the other fax machines polling 
setup.
Cover is Open. The scanner cover is not closed 
completely. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Disconnected The other person or other 
persons fax machine stopped the 
call. Try to send or receive again.
Document Jam The document was not inserted or 
fed correctly, or the document 
scanned from the ADF was too 
long. See 
Using the ADF  on page 21.
See  Document jam  on page 157.
File size is too largeThe file you sent is too large for 
printing with Bluetooth
® wireless 
technology. Make your file smaller than 3 MB.
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Error MessageCauseAction
 
						

							152
Image Too Long.The proportions of your photo are 
irregular so effects could not be 
added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too small 
to trim. Choose a larger image.
Ink low One or more of the ink cartridges 
are running out of ink. If a sending 
machine has a colour fax to send, 
your machine’s ‘handshake’ will 
ask that the fax be sent as black 
and white. If the sending machine 
has the ability to convert it, the 
colour fax will be printed at your 
machine as a black and white fax. Order a new ink cartridge.
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, incorrectly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card or USB flash 
memory drive you are using 
already contains 999 files. Your machine can only save to your 
memory card or USB flash memory drive if 
it contains less than 999 files. Try deleting 
unused files to free some space and try 
again.
No Caller ID There is no incoming call history. 
You did not receive calls or you 
have not subscribed to the Caller 
ID service from your telephone 
company. If you want to use the Caller ID feature call 
your telephone company. (See 
Caller ID 
on page 62.) (See  Caller ID on page 64.) 
(See Caller ID (For Singapore and Hong 
Kong)  on page 66.) 
No Cartridge An ink cartridge is not installed 
correctly. Take out the new ink cartridge and 
re-install it slowly until it clicks. (See 
Replacing the ink cartridges
 on page 160.)
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
Error MessageCauseAction
 
						

							Troubleshooting and Routine Maintenance153
B
No Paper FedThe machine is out of paper or 
paper is not properly loaded in the 
paper tray, or the Jam Clear 
Cover is not closed properly. Do one of the following:
„ Refill the paper in the paper tray, and 
then press  Mono Start  or 
Colour Start .
„ Remove the paper and load it again 
and then press  Mono Start or 
Colour Start . Close the Jam Clear 
Cover properly.
The paper is jammed in the 
machine. See 
Printer jam or paper jam  on page 158.
The Jam Clear Cover is not 
closed properly. Check the Jam Clear Cover is closed 
evenly at both ends. (See 
Printer jam or 
paper jam  on page 158.)
No Response/Busy The number you dialled does not 
answer or is busy. Verify the number and try again.
Not Registered You tried to access a Speed Dial 
number that is not programmed. Set up the Speed Dial number. (See 
Storing Speed Dial numbers
 on page 72.)
Out of Memory The machines memory is full. Fax sending or copy operation in 
progress
Do one of the following:
„ Press  Stop/Exit  and wait until the other 
operations in progress finish and then 
try again.
„ Clear the data in the memory. To gain 
extra memory, you can turn off Memory 
Receive. (See  Turning off Memory 
Receive Operations  on page 50.)
„ Print the faxes that are in the memory. 
(See  Printing a fax from the memory  
on page 54.)
The memory card or USB flash 
memory drive you are using does 
not have enough free space to 
scan the documents. Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper Jam Paper is jammed in the machine. Open the Jam Clear Cover (at the back of 
the machine) and pull out the jammed 
paper by following steps in Printer jam or 
paper jam  on page 158.
Make sure the paper length guide is fit to 
the paper size. Do not extend the paper 
tray when you load A5 or smaller size 
paper.
Touchscreen
initialization
failed The Touchscreen has been 
pressed before the power on 
initialisation has completed. Make sure that there is nothing resting on 
or touching the Touchscreen.
Error MessageCauseAction
 
						

							154
Unable to Clean XX
Unable to Init.  XX
Unable to Print XX
Unable to Scan XX
Unable to use Phone XX
The machine has a mechanical 
problem.
—OR—
A foreign object such as a clip or 
ripped paper is in the machine. Open the scanner cover and remove any 
foreign objects inside the machine. If the 
error message continues, disconnect the 
machine from the power for several 
minutes, then reconnect it. (The machine 
can be turned off for approximately 
24 hours without losing faxes stored in the 
memory. See 
Transferring your faxes or 
Fax Journal report  on page 155.)
Unable to Clean  46
Unable to Init.  46
Unable to Print  46Internal servicing required. Call your Brother dealer.
Unusable Device
Disconnect device
from front
connector & turn
machine off & then
on
A broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct 
interface, then press Power Save
 to turn 
the machine off and then on again.
Unusable Device
Please Disconnect
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected to 
the USB direct interface.
For more information, visit us at 
http://solutions.brother.com
. Unplug the device from the USB direct 
interface.
Unsupported file typeThe file you sent has an 
unsupported file extension for 
printing with 
Bluetooth
® wireless 
technology. Send a suppported file type, with a JPG 
extension.
Wrong Paper Size Paper is not the correct size. Check that the machines Paper Size 
setting matches the size of paper in the 
tray. (See Paper Size  on page 26)
Error MessageCauseAction
 
						

							Troubleshooting and Routine Maintenance155
B
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward. If you do not press a key after 
1 minute the animation starts running 
automatically again.
Note
You can press  d or  c to pause the auto-
animation and go back to step-by-step 
mode.
 
Transferring your faxes or 
Fax Journal reportB
If the LCD shows:
„ Unable to Clean  XX
„ Unable to Init.  XX
„ Unable to Print  XX
„ Unable to Scan  XX
„ Unable to use Phone  XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page 155 or  Transferring faxes to your PC  
on page 156.)
You can also transfer the Fax Journal report 
to see if there are any faxes you need to 
transfer. (See  Transferring Fax Journal report 
to another fax machine  on page 156.)
Note
If there is an error message on the 
machines LCD, after the faxes have been 
transferred, disconnect the machine from 
the power source for several minutes, and 
then reconnect it.
 
Transferring faxes to another fax 
machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Enter 
personal information (station ID)  in the Quick 
Setup Guide.)
aPress  Stop/Exit to interrupt the error 
temporarily.
bPress  MENU.
cPress aor b to display  Service.
dPress Service.
ePress Data Transfer .
fPress Fax Transfer .
gDo one of the following:
„ If the LCD shows  No Data, there 
are no faxes left in the machines 
memory.
Press  Stop/Exit .
„ Enter the fax number to which faxes 
will be forwarded. 
hPress  Mono Start.
 
						

							156
Transferring faxes to your PC B
You can transfer the faxes from your 
machines memory to your PC. 
aPress Stop/Exit to interrupt the error 
temporarily.
bMake sure you have installed MFL-Pro 
Suite  on your PC, and then turn on  PC 
FAX Receiving  on the PC. (For details 
see  PC- FAX receiving  for Windows
® in 
the Software User’s Guide on the 
CD-ROM.)
cMake sure you have set PC Fax 
Receive on the machine. (See  PC Fax 
Receive  on page 49.)
If faxes are in the machine’s memory 
when you set up PC Fax Receive, the 
LCD will ask if you want to transfer the 
faxes to your PC.
dDo one of the following:
„ To transfer all faxes to your PC, 
press  Yes. You will be asked if you 
want a backup print.
„ To exit and leave the faxes in the 
memory, press No.
ePress  Stop/Exit.
Transferring Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See  Enter 
personal information (station ID)  in the Quick 
Setup Guide.)
aPress  Stop/Exit  to interrupt the error 
temporarily.
bPress  MENU.
cPress aor b to display  Service.
dPress Service.
ePress Data Transfer .
fPress Report Trans.
gEnter the fax number to which the Fax 
Journal report will be forwarded.
hPress Mono Start .
 
						

							Troubleshooting and Routine Maintenance157
B
Document jamB
Documents can jam in the ADF unit if they are 
not inserted or fed properly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Note
To avoid document jams close the ADF 
cover correctly by pushing it gently in the 
middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit.
 
						

							158
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aPull the paper tray (1) out of the 
machine.
 
bPull out the jammed paper (1) and press 
Stop/Exit.
 
cReset the machine by lifting the scanner 
cover from the front of the machine and 
then closing it.
„ If you cannot remove the jammed 
paper from the front of the machine, 
or the error message still appears on 
the LCD after you have removed the 
jammed paper, please go to the next 
step.
dOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
eClose the Jam Clear Cover.
Make sure the cover is closed properly.
 
1
1
1