Brother MFC 9320CW User Manual

							
Safety and legal109
A
LAN connectionA
CAUTION 
DO NOT connect this product to a LAN connection that is subject to over-voltages.
 
Radio interferenceA
This product complies with EN55022 (CISPR Publication 22)/Class B. 
EU Directive 2002/96/EC and EN50419A
 
This equipment is marked with the above recycling symbol. It means that all the end of the life of 
the equipment you must dispose of it separately at an appropriate collection point and not place 
it in the normal domestic unsorted waste stream. This will benefit the environment for all. 
(European Union only)
EU Directive 2006/66/EC - Removing or Replacing the BatteryA
This product incorporates a battery that is designed to last for the lifetime of the product. It is not 
to be replaced by the user. It should be removed as part of the machine recycling process at the 
end of life and appropriate  precautions taken by the recycler.
 
						

							
110
International ENERGY STAR® Qualification StatementA
The purpose of the International ENERGY STAR® Program is to promote the development and 
popularization of energy-efficient office equipment.
As an ENERGY STAR
® Partner, Brother Industries, Ltd. has determined that this product meets 
the ENERGY STAR
® specifications for energy efficiency.
 
 
						

							
Safety and legal111
A
Libtiff Copyright and LicenseA
Use and Copyright
Copyright© 1988-1997 Sam Leffler
Copyright© 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any 
purpose is hereby granted without fee, provided that (i) the above copyright notices and this 
permission notice appear in all copies of the software and related documentation, and (ii) the 
names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating 
to the software without the specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED AS-IS AND WITHOUT WARRANTY OF ANY KIND, 
EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY 
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, 
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY 
DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, 
WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY 
OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE 
OF THIS SOFTWARE.
 
						

							
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TrademarksA
The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
Adobe, Flash, Illustrator, PageMaker, Photoshop, PostScript and PostScript 3 are either 
registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or 
other countries.
Microsoft, Windows, Windows Server and Internet Explorer are registered trademarks of Microsoft 
Corporation in the United States and/or other countries.
Windows Vista is either a registered trademark or a trademark of Microsoft Corporation in the 
United States and other countries.
Apple, Macintosh, Safari and TrueType are trademarks of Apple Inc., registered in the United 
States and other countries.
Intel, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. 
AMD is a trademark of Advanced Micro Devices, Inc.
PowerPC is a registered trademark of IBM in the United States and/or other countries.
PictBridge is a trademark.
Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson 
Corporation.
IBM and Proprinter are either registered trademarks or trademarks of International Business 
Machines Corporation in the United States and/or other countries.
BROADCOM, SecureEasySetup and the SecureEasySetup logo are trademarks or registered 
trademarks of Broadcom Corporation in the United States and/or other countries.
Wi-Fi, WPA, WPA2, Wi-Fi Protected Access and Wi-Fi Protected Setup are either trademarks or 
registered trademarks of Wi-Fi Alliance in the United States and/or other countries.
AOSS is a trademark of Buffalo Inc.
Nuance, the Nuance logo, PaperPort and ScanSoft are trademarks or registered trademarks of 
Nuance Communications, Inc. or its affiliates in the United States and/or other countries.
All other trademarks are the property of their respective owners.
 
						

							
113
B
B
Memory boardB
This machine has 64 MB of standard memory 
and one slot for optional memory expansion. 
You can expand the memory up to 576 MB by 
installing dual in-line memory modules 
(SO-DIMMs). When you add the optional 
memory, it increases the performance for 
both copier and printer operations.
In general, the machine uses 
industry-standard SO-DIMM with the 
following specifications:
Type: 144 pin and 64 bit output
CAS latency: 2
Clock frequency: 100 MHz or more
Capacity: 64, 128, 256 or 512 MB
Height: 31.75 mm
Dram Type: SDRAM 2 Bank
You can find more information about memory 
modules on this website:
http://www.buffalo-technology.com/
Note
• There might be some SO-DIMMs that will not work with the machine.
• For more information, contact your  Brother dealer.
 
Installing extra memoryB
aTurn off the machine’s power switch. 
Unplug the telephone line cord.
bDisconnect the interface cable from the 
machine, and then unplug the power 
cord from the electrical socket.
Note
Be sure to turn off the machine’s power 
switch before you install or remove the 
SO-DIMM.
 
cRemove the plastic (1) and then 
metal (2) SO-DIMM covers.
 
dUnpack the SO-DIMM and hold it by its 
edges.
IMPORTANT
To prevent damage to the machine from 
static electricity, DO NOT touch the 
memory chips or the board surface.
 
OptionsB
1
2
 
						

							
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eHold the SO-DIMM by the edges and 
align the notches in the SO-DIMM with 
the protrusions in the slot. Insert the 
SO-DIMM diagonally (1), then tilt it 
toward the interface board until it clicks 
into place (2).
 
fPut the metal (2) and then the plastic (1)   
SO-DIMM covers back on.
 
gPlug the machine’s power cord back into 
the electrical socket first, and then 
connect the interface cable. 
hPlug in the telephone line cord. Turn on 
the machine’s power switch.
Note
To make sure that you have installed the 
SO-DIMM correctly, you can print the user 
settings page that shows the current 
memory size. (See How to print a report  
on page 78.)
 
12
1
2
 
						

							
115
C
C
TroubleshootingC
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
.
If you are having difficulty with your machineC
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem may not be your machine. Check the chart below and follow the troubleshooting 
tips.
Troubleshooting and routine 
maintenance
C
Printing or printing received faxes
DifficultiesSuggestions
„ Condensed print
„ Horizontal streaks
„ Top and bottom sentences are 
cut off
„ Missing lines Usually this is caused by a poor telephone connection. If your copy looks good, 
you probably had a bad connection, with static or interference on the telephone 
line. Ask the other party to send the fax again.
Poor print quality See  Improving the print quality on page 124.
Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the four  drum units. (See Cleaning the corona wires  on page 148.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the 
problem is with the sending machine. Try receiving from another fax machine. 
If the problem continues, call your dealer for service .
Received faxes appear as split or 
blank pages. If the received faxes are divided and printed on two pages or if you get an extra 
blank page, your paper size setting may not be correct for the paper you are using. 
(See 
Paper Size  on page 24.) 
Turn on Auto Reduction. (See  Printing a reduced incoming fax  on page 48.)
 
						

							
116
Telephone line or connections
DifficultiesSuggestions
Dialling does not work. Check for a dial tone. Change Tone/Pulse  setting. (See the  Quick Setup Guide .)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by lifting the 
handset of the external telephone and dialling the number. Wait to hear the fax 
receiving tones before pressing  Mono Start or Colour Start .
The machine does not answer 
when called. Make sure the machine is in the correct receive mode for your setup. (See 
Receive Mode settings
 on page 46.) Check for a dial tone. If possible, call your 
machine to hear it answer. If there is still no answer, check the telephone line cord 
connection. If you do not hear ringing when you call your machine, ask your 
telephone company to check the line.
Receiving Faxes
DifficultiesSuggestions
Cannot receive  a  fax. Check all line cord connections. Make sure the telephone line cord is plugged into  the telephone wall socket and the LINE socket of the machine. If you subscribe to 
DSL or VoIP services, please contact your service provider for connection 
instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the 
external devices and telephone subscriber services you have on the same line as 
the Brother machine. (See Receive Mode settings on page 46.) 
If you have a dedicated fax line and want your Brother machine to automatically 
answer all incoming faxes, you should select  Fax Only mode.
If your Brother machine shares a line with an external answering machine, you 
should select the  External TAD mode. In External TAD  mode, your Brother 
machine will automatically receive incoming faxes and voice callers will be able to 
leave a message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to 
automatically answer all incoming faxes, you should select the  Fax/Tel mode. In 
Fax/Tel  mode, your Brother machine will automatically receive faxes and 
produce a fast double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming 
faxes, you should select the  Manual mode. In  Manual mode, you must answer 
every incoming call and activate the machine to receive faxes.
 
						

							
Troubleshooting and routine maintenance117
C
Cannot receive a fax.
(continued)Another device or service at your location may be answering the call before your 
Brother machine answers. To test this, lower the ring delay setting:
„ If the answer mode is set to  Fax Only or Fax/Tel , reduce the ring delay to 
1 ring. (See  Ring Delay on page 46.)
„ If the answer mode is set to  External TAD, reduce the number of rings 
programmed on your answering machine to 2.
„ If the answer mode is set to  Manual, DO NOT adjust the ring delay setting.
Have someone send you a test fax: „ If you received the test fax successfully, your machine is operating properly. 
Remember to reset your ring delay or answering machine setting back to your 
original setting. If receiving problems recur after resetting the ring delay, then 
a person, device, or subscriber service is answering the fax call before the 
machine has a chance to answer.
„ If you were not able to receive the fax, then another device or subscriber 
service may be interfering with your fax reception or there may be a problem 
with your fax line.
If you are using a telephone answering machine ( External TAD mode) on the 
same line as the Brother machine, make sure your answering machine is set up 
correctly. (See  Connecting an external TAD  on page 52.)
1 Connect the external TAD as shown in the illustration on page 53.
2 Set your answering machine to answer in one or two rings.
3 Record the outgoing message on your answering machine. „Record five seconds of silence at the beginning of your outgoing 
message.
„ Limit your speaking to 20 seconds.
„ End your outgoing message with your Remote Activation Code for people 
sending manual faxes. For example: 
“After the beep, leave a message or 
press  l51  and Start to send a fax.
”
4 Set your answering machine to answer calls.
5 Set your Brother machine
’s Receive Mode to  External TAD. (See Receive 
Mode settings  on page 46.)
Make sure your Brother machines Fax Detect feature is turned On. Fax Detect is 
a feature that allows you to receive a fax even if you have answered the call on an 
external or extension telephone. (See  Fax Detect on page 47.)
If you often get transmission errors due to possible interference on the telephone 
line, try changing the Compatibility setting to  Basic(for VoIP). (See 
Telephone line interference  on page 131.) 
(For MFC-9320CW only) Contact your administrator to check your Secure 
Function Lock Settings.
Receiving Faxes (continued)
DifficultiesSuggestions
 
						

							
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Sending faxes
DifficultiesSuggestions
Poor sending quality. Try changing your resolution to  Fine or S.Fine . Make a copy to check your 
machine’s scanner operation. If the copy quality is not good, clean the scanner. 
(See  Cleaning the scanner glass  on page 146.)
Transmission Verification Report 
says  RESULT :ERROR . There is probably temporary noise or static on the line. Try sending the fax again. 
If you are sending a PC Fax message and get 
RESULT:ERROR  on the 
Transmission Verification Report, your machine may be out of memory. To free up 
extra memory, you can turn off fax storage (see  Turning off Remote Fax Options 
on page 69), print fax messages in memory (see  Printing a fax from the memory 
on page 49) or cancel a delayed fax or polling job (see  Checking and cancelling 
waiting jobs  on page 43). If the problem continues, ask the telephone company to 
check your telephone line.
If you often get transmission errors due to possible interference on the telephone 
line, try changing the Compatibility setting to  Basic(for VoIP). (See 
Telephone line interference  on page 131.)
Sent faxes are blank. Make sure you are loading the document properly. (See  Loading documents 
on page 22)
Vertical  black  lines  when  sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid  on the glass strip. (See Cleaning the scanner glass  on page 146.)
Cannot send a fax. (For MFC-9320CW only) Contact your administrator to check your Secure  Function Lock Settings.
Handling incoming calls
DifficultiesSuggestions
The machine ‘Hears’ a voice as a 
CNG Tone. If Fax Detect is set to On, your machine is more sensitive to sounds. It may 
mistakenly interpret certain voices or music on the line as a fax machine calling 
and respond with fax receiving tones. Deactivate the machine by pressing 
Stop/Exit
. Try avoiding this problem by turning Fax Detect to Off. (See  Fax Detect 
on page 47.)
Sending a Fax Call to the machine. If you answered on an external or extension telephone, press your  Remote  Activation code (default setting is l51). When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Caller ID, Voice Mail, an  answering machine, an alarm system or other custom feature on a single 
telephone line with your machine, it may create a problem sending or receiving 
faxes.
For Example: If you subscribe to Call Waiting or some other custom service and 
its signal comes through the line while your machine is sending or receiving a fax, 
the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature 
should help overcome this problem. This condition is related to the telephone 
system industry and is common to all devices that send and receive information 
on a single, shared line with custom features. If avoiding a slight interruption is 
crucial to your business, a separate line with no custom features is recommended.
Menu access difficulties
DifficultiesSuggestions
The machine beeps when you try to 
access the Setup Receive and 
Setup Send menus. If 
Fax  is not illuminated, press it to turn on Fax mode. The Setup Receive 
setting ( Menu, 2 , 1 ) and Setup Send setting ( Menu, 2 , 2 ) are available only when 
the machine is in Fax mode.