Brother Mfc 5100c Multifunction Owners Manual
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 8 Transmission Verification Report says “Result:NG”There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get “Result:NG” on the Transmission Verification Report, your MFC may be out of memory. To gain extra memory, you can turn off Fax Storage (See page 8-2), print fax message in memory (See page 5-4) or cancel a delayed fax or polling job (See page 5-6). If the problem continues, call the telephone company to check your phone line. Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty (See Cleaning the Scanner, page 19-15). Handling Incoming Calls MFC “Hears” Voice as CNG Tone If your MFC is set to Easy Receive ON, it is more sensitive to sounds. Your MFC may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones. Deactivate the fax by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to OFF. (See Easy Receive, page 5-3.) Transferring a Fax Call to the MFC If you answered at the MFC, press Black Fax Start and hang up immediately. If you answered at an extension phone, press your Fax Receive Code (default setting is 51). When your MFC answers, hang up. Custom Features on a Single Line If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice Mail, an alarm system or any other custom feature on a single phone line with your MFC, it may create a problem sending or receiving fax data. For example: If you are sending or receiving a fax message while a custom feature signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Printer Difficulties Horizontal lines appear in Text or Graphics.Clean the print head (See Cleaning the Print Heads, page 19-9). If you clean the print heads five times and the print has not improved, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Scanning Difficulties TWAIN Errors appear while scanning Make sure the Brother TWAIN Driver is selected as the primary source. In PaperPort®, click File Select Source, highlight the Brother TWAIN Driver and click Select. Software Difficulties Cannot perform ‘2 in 1’ printing. Check that the paper size setting in the application and in the printer driver are the same. Cannot print when using Paint Brush. Try setting the Display setting to ‘256 colors.’ Cannot print when using Adobe Illustrator.Try to reduce the printing resolution. Thick line and thin line appear alternately. (banding)Turn OFF ‘Bi-Directional Printing’ from the ‘Quality/Color’ tab in the printer driver. There are some dense lines. Turn ON ‘Reverse Order’ from the ‘Paper’ tab in the printer driver. When using ATM fonts, some characters are missing or some characters are printed in the same place.If you are using Windows ® 95 or 98, select ‘Printer Settings’ from the ‘Start’ menu. Open ‘Brother XXXX’ properties. Click ‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format.’ DIFFICULTYSUGGESTIONS
19 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE How to Improve Print Quality Cleaning the Print Heads Clean the print head if you get a horizontal line in the text or graphics on your printed pages. There are two print heads; each contains two print cartridges. You can clean either black and cyan, yellow and magenta or all four colors by pressing Ink. Caution Do NOT clean the print head by touching it with your hand or a cloth. 1Press Ink. 2Press 1 to choose 1.CLEANING. 3Press to choose the color you want to clean, and then press Menu/Set. The MFC will clean the print head automatically. When cleaning is finished, the MFC will go back online automatically. Printing is slow. In the Quality/Color tab of the Print dialog box, select Auto in the Document section. True2Life is not working correctly. If the image data is not full color (such as 256 color) in your application, True2Life does not function. Please use at least 24 bit color data with the True2Life feature. “Unable to write to LPT1” or “LPT1 already in use” Error Message appears.1.Make sure the MFC is on (plugged into the AC outlet) and that it is connected directly to the computer using the IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box). 2.Make sure the MFC is not displaying an error message on the LCD. 3.Make sure no other device drivers, which also communicate through the parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drivers, External CD-ROM Drive, etc.). Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Startup Group). 4.Check with you computer manufacturer to confirm that the computer’s parallel port settings in the BIOS are set to support a bi-directional machine, i.e., Parallel Port Mode-ECP “MFC is Busy” or “MFC Connect Failure” Error Message appears. “MFC Connect Failure”If the MFC is not connected to your PC and you have loaded the Brother software, the PC will show “MFC Connect Failure” each time you restart Windows ®. You can ignore this message or you can turn it off by deselect the AutoLoad PopUp check box in the Brother Control Center chapter. (See How to Turn Off AutoLoad, page 13-2.) NoteIf you clean the print head at least five times and the print has not improved, call Brother Customer Service for assistance at 1-800-284-4329 (in USA), 1-800-853-6660 ( in Canada), or 1-514-685-6464 (in Montreal). DIFFICULTYSUGGESTIONS or
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 10 Print Quality Check If the print quality is not satisfactory, you can print a Print Quality Check Sheet to help you identify settings you may need to change. 1Press Menu/Set, 4. 2Press Black Fax Start. The MFC begins printing the Print Quality Check Sheet. The LCD shows: 3Check the sheet to see if the quality and alignment are OK by following STEPs A and B. STEP A: Color Block Quality Check The LCD shows: Check the quality of the four color blocks in the sheet. (BLACK/CYAN/ YELLOW/MAGENTA). If the quality is OK for all colors, press 1 (YES) to go to STEP B––OR–– If white horizontal lines appear in some color blocks below, press 2 (NO). The LCD will ask you if the print quality is OK for each color. Press 2 (NO) for any color with a problem. The LCD shows: Press 1 (YES). the MFC will start cleaning the colors. After cleaning is finished, press Black Fax Start. The MFC will start printing the Print Quality Check Sheet again and then return to STEP A. If STEP A is OK, press 1 to proceed to STEP B. OK Poor 4.TEST PRINT IS STEP “A” OK? 1.YES 2.NO IS STEP “A” OK? 1.YES 2.NO BLACK OK? 1.YES 2.NO START CLEANING? 1.YES 2.NO
19 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE STEP B: Alignment Check The LCD shows: Check the 600 DPI and 1200 DPI test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 DPI and 1200 DPI are the best matches, press 1 (YES) to finish STEP B––OR–– If another test print number is a better match for either 600 DPI or 1200 DPI, press 2 (NO) to select it. For 600 DPI, press the number of the test print that most closely matches the number 0 sample (1-8). For 1200 DPI, press the number of the test print that most closly matches the number 0 sample (1-8). 4Repeat Steps 1 and 2 (in Print Quality Check) to print another sample Print Quality Check Sheet and then check it. 5Press Stop/Exit. When an ink head nozzle is clogged the printed sample looks like this.After the ink head nozzle is cleaned, the horizontal lines are gone. IS STEP “B” OK? 1.YES 2.NO 600 DPI 1200 DPI} } Do NOT select 600DPI ADJUST SELECT BEST # 1200DPI ADJUST SELECT BEST #
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 12 If you still see missing ink in this Print Quality Check Sheet, repeat the cleaning and test print procedures at least five times. If ink is still missing after the fifth cleaning and test print, replace the ink cartridge for the clogged color. (Perhaps the ink cartridge was in your MFC over six months or the expiration date written on the cartridge package has passed. Or, the ink may not have been stored properly before use.) After replacing the ink cartridge, check it by printing another Print Quality Check Sheet. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call Customer Service at 1-800-284-4329 ( in USA), 1-800-853-6660 (in Canada ) or 1-514-685-6464 (in Montreal). Caution Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty. Packing and Shipping the MFC Whenever you transport the MFC, use the packing materials that came with your MFC. If you do not pack the MFC correctly, you could void your warranty. Caution Do NOT unplug the MFC after a print job until you hear the final click. 1Remove all the ink cartridges and attach the white shipping cover. (See Replacing the Ink Cartridges , page 19-16.) 2Attach the protective yellow bar. To attach the white shipping cover Protective Yellow Bar
19 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE 3Unplug the MFC from the telephone wall socket. 4Unplug the MFC from the AC outlet. 5Unplug the Parallel cable or USB cable from the MFC. 6Remove the telephone line cord, and place them in original packing materials or protective wrapping. 7Wrap the MFC in the plastic bag. 8Place the MFC in the original carton with the original packing material.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 14 9Pack additional parts (cord and printed materials) in the carton. DO NOT pack the used ink cartridges. 10Close the carton. NoteIf you are returning the MFC to Brother as part of the Brother Exchange Service, pack only the MFC. Keep all separate parts to use with your “Exchange” machine.
19 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Routine Maintenance Cleaning the Scanner Unplug the MFC and lift the document cover. Clean the scanner glass and the white film with isopropyl alcohol on a lint-free cloth. Open the ADF cover. Clean the white bar and the glass strip under the bar with isopropyl alcohol on a lint-free cloth. Document Cover White Film White Bar Glass Strip
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 16 Cleaning the MFC Printer Platen WARNING Be careful not to touch the paper feed star wheels and flat cable, and encode film. Be sure to unplug the MFC from the AC power outlet before cleaning the printer platen. To clean your MFC printer platen, wipe it with a lint free cloth that is dry. Replacing the Ink Cartridges Your MFC is equipped with an ink dot counter that automatically monitors the ink level in each color cartridge. When the counter detects an ink cartridge is running out of ink, the MFC will notify you with a message on the LCD. The LCD shows you which color cartridges are low or empty. Be sure to follow the LCD prompts so you replace the color cartridges in the appropriate order. When the ink cartridges are running low, you must use Ink to begin the cartridge replacement (Steps 1 to 3). If the ink is empty, skip to Step 4. 1Press Ink. 2Press 2 to choose 2. REPLACE INK. 3Press Menu/Set. If one or more ink cartridges are empty, for example Black, the LCD shows INK EMPTY BLACK and PLS OPEN COVER. 4Pull the Scanner cover release lever and lift the Scanner cover. Do NOT Touch! Clean Here Flat Cable Do NOT Touch! Paper Feed Star Wheel Do NOT Touch! Encode Film
19 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE 5Press the appropriate colored ink cartridge cover to open it, and then remove the ink cartridge. 6Open the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge. 7Hold the new ink cartridge as shown in the illustration, and then peel the sealing tape from the side of the ink cartridge. Carefully peel the tape in the direction away from you. 8Each color has its own correct position. Insert the new ink cartridge into its carriage, and then close the ink cartridge cover by pressing until it clicks. 9After installing the ink cartridges, close the Scanner cover. Your MFC prepares for a “head cleaning” and goes online. The LCD prompts you to verify a new ink cartridge was inserted for each color you removed. Example: DID YOU CHANGE BLCK? 1. YES 2. NO. If the ink cartridge you installed is not a brand new one, please make sure to select 2. 10For each new cartridge, press 1 on the dial pad to reset the ink dot counter for that color automatically. (The ink dot counter enables the MFC to notify you when a color is running low.) NoteTo prevent spilling ink and staining your hands and clothing, remove the sealing tape gently. PUSHPUSHPUSHPUSH Ink Cartridge Covers Ink Cartridge Covers Opening Peel in the direction away from you!