Brother Mfc 5100c Multifunction Owners Manual
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IMPORTANT INFORMATION 18 - 3 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Important Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment. Industry Canada Compliance Statement (For Canada Only) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. International ENERGY STAR® Compliance Statement As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that product meets the E NERGY STAR® guidelines for energy efficiency.
18 - 4 IMPORTANT INFORMATION Important Safety Instructions 1Read all of these instructions. 2Save them for later reference. 3Follow all warnings and instructions marked on the product. 4Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 5Do not use this product near water. 6Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product. 7Slots and openings in the cabinet and the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided. 8This product should be operated from the type of power source indicated on the label. If you are not sure of the type of power available, consult your dealer or local power company. 9This product is equipped with a 3-wire grounding type plug, a plug having a third (grounding) pin. This plug will fit into only a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounding-type plug. 10Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord. 11If an extension cord is used with this product, make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes (USA only). 12Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes. 13Wait until pages have exited the machine before picking them up. 14Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. 15Do not attempt to service this product yourself, as opening or removing covers may expose you to dangerous voltage points and/or other risks, and may void your warranty. Refer all servicing to Authorized Service Personnel. A list of Authorized Service Centers has been included for your convenience, or you may contact Customer Service for your nearest Brother Authorized Service Center. (See Brother Numbers, page i. ) 16This product does not have an ON/OFF switch. Therefore, it is very important that you have easy access to the main plug and the main socket to which the plug is connected, in case the main power to the MFC must be disconnected quickly. 17Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions: AWhen the power cord is damaged or frayed. BIf liquid has been spilled into the product. CIf the product has been exposed to rain or water. DIf the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation. EIf the product has been dropped or the cabinet has been damaged. FIf the product exhibits a distinct change in performance, indicating a need for service. 18To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).
IMPORTANT INFORMATION 18 - 5 Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother Industries, Ltd. © Copyright 2000 Brother Industries, Ltd. All rights reserved. Windows and Windows NT, Microsoft, MS-DOS, Excel and Word are registered trademarks of Microsoft in the U.S. and other countries. Macintosh and QuickDraw are a registered trademarks and iMac and iBook are trademarks of Apple Computer, Inc. PaperPort and TextBridge are registered trademarks of ScanSoft, Inc. IBM, IBM PC and Proprinter are registered trademarks of International Business Machines Corporation. Hammermill and JetPrint PHOTO are a registered trademark of International Paper. Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs. All other brand and product names mentioned in this manual are registered trademarks of their respective companies.
19 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 19Troubleshooting and Routine Maintenance Troubleshooting Error Messages As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. IMPORTANT For technical and operational assistance, you must call the country where you purchased the MFC. Calls must be made from within that country. In USA:1-800-521-2846 In Canada:1-800-681-9838 Or, visit us at: http://solutions.brother.com ERROR MESSAGES ERROR MESSAGECAUSE ACTION CHECK CARTRIDGEAn ink cartridge is not installed properly. Re-install the ink, seating it properly. See page 19-16. CHECK ORIGINALOriginal was not inserted or fed properly, or document scanned from ADF was longer than about 40 inches (90cm).See page 19-3. CHECK PAPER SIZEYou paper is not correct size. Reload the correct paper, and then press Black Fax Start. CHECK PAPERMFC is out of paper. Add paper, and then press Black Fax Start. COMM. ERRORPoor phone line quality caused communication error.Try the call again. If problem continues, call the telephone company to check your phone line. CONNECTION FAILYou tried to poll a fax machine that is not in Polled Waiting mode.Verify the other party’s polling setup. COVER OPENThe scanner cover is not closed completely. Pull the Scanner Cover Release Button and lift the top cover, then close it. DISCONNECTEDThe other party or other party’s fax machine terminated the call.Try to transmit or receive again. HIGH TEMPERATUREThe print head detects high temperature. Use the MFC at the cool room or cool your room.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 2 INK EMPTYOne or more of the ink cartridges are empty. The MFC will stop all print operations (such as printing copies, faxes and jobs from the PC). While memory is available, black and white faxes will be received into memory. If a sending machine has a color fax, the MFC’s “handshake” will request that the fax be sent as black and white; if the sending machine has the feature to convert it, the color fax will be received into memory as a black and white fax. MFCs connected with a USB cable will be able to perform scan operations; MFCs connected with a parallel cable, will not scan. To preserve good quality, the MFC periodically cleans the print head. Also, you can press Ink to start the cleaning when needed. This cleaning process uses up ink and can cause the ink to run out.Replace the ink cartridges. See page. 19-16. LOW TEMPERATUREThe print head detects low temperature. Use the MFC at the warm room or warm your room. MACHINE ERROR XXMFC has a mechanical problem. Call Brother Customer Service. In USA: 1-800-284-4329 In Canada: 1-800-853-6660 In Montreal: 1-514-685-6464 NEAR EMPTYOne or more of the ink cartridges are running out of ink. The MFC will stop receiving color faxes. The MFC’s “handshake” will request that it be sent in black and white; if the sending machine has the feature to convert it, the color fax will be received into memory as a black and white fax.Order a new ink cartridge. See page. ii. NO RESPONSE/ BUSYThe number you dialed does not answer or is busy.Verify the number and try again. NOT REGISTEREDYou tried to access a Speed Dial number that is not programmed.Set up the Speed Dial number. See page 7-1. OUT OF MEMORYThe data is too large for the MFC’s memory.See page 10-2. PAPER JAMThe paper is jammed in the MFC. See page 19-3. DOC. COVER OPENThe document cover is open. Remove any paper from the ADF and close the document cover. ERROR MESSAGES ERROR MESSAGECAUSE ACTION
19 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Original Jams and Paper Jams Based upon where the original or printed sheet is jammed, follow the appropriate set of instructions to remove it. Original is Jammed in the top of the ADF Unit 1Remove any paper from the ADF that is not jammed. 2Lift the ADF cover 3Pull the jammed original out to the right. 4Close the ADF cover. 5Press Stop/Exit. Original is Jammed inside the ADF Unit 1Remove any paper from the ADF that is not jammed. 2Lift the document cover. 3Pull the jammed original out to the right. 4Close the document cover. 5Press Stop/Exit.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 4 Printer Jam or Paper Jam Remove the jammed paper depending on where it is jammed in the MFC. Paper is jammed in the multi-purpose sheet feeder. 1Remove any paper from the multi- purpose sheet feeder that is not jammed. 2Pull up the jammed paper to remove it. NoteIf you have difficulty removing the jammed paper, press and hold the Paper Release Lever as you pull out the page. NoteTo improve the reliability of paper feeding, turn on Secure Feed mode by pressing the Ink and Scan to keys simultaneously. The MFC will then feed paper more securely, but paper feeding will take a longer time. To turn off the Secure Feed mode, simultaneously press Ink and Scan to again. NoteIf PAPER JAM occurs frequently, install the Card Stock Support in the feeder and reload the paper. Or, try reloading the paper upsidedown. Paper Release Lever Card Stock Support
19 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed inside the MFC. 1Open the Scanner Cover by releasing the Scanner Cover release lever and lifting the Scanner Cover. 2Remove the jammed paper. 3Close the Scanner Cover. Paper is jammed inside the front of the MFC. Pull the paper toward you. Notep If the jammed paper is under the Print Head, unplug the MFC, and then you can move the Print Head to remove the paper. Scanner Cover
TROUBLESHOOTING AND ROUTINE MAINTENANCE 19 - 6 Paper is jammed inside the back of the MFC. If the paper rips, the pieces of paper may get stuck inside the back of the machine. 1Remove any paper from the multi-purpose sheet feeder that is not jammed. 2Open the paper jam cover. 3To loosen the paper, slide the paper width guide to the widest position. 4Use tweezers to pull out the ripped pieces of paper. 5Close the paper jam cover. Paper Width Guides
19 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE If You Are Having Difficulty with Your MFC If you think there is a problem with your MFC, make a copy first. If the copy looks good, the problem is probably not your MFC. Check the chart below and follow the troubleshooting tips. If you have any other problems, visit us at: http://solutions.brother.com DIFFICULTYSUGGESTIONS Printing or Receiving Faxes Condensed Print and Horizontal Streaks / Top and Bottom of Sentences Are Cut OffIf your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Poor Quality Print Make sure the Printer Driver matches the type of paper you are using (see page 12-2). If you are using plain paper, try using recommended special paper (see Chapter 2). Don’t handle the paper until the ink is dry. Adjust the Vertical Alignment ( See Print Quality Check, page 19-10). Smudged stain on the top center of the printer pageChange Paper Thickness to Thick in the Paper tab of the Print dialog box, in the Printer Driver setting. Printing Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two years, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Make sure the Printer Driver matches the type of paper you are using (see page 12-2). Try using recommended special paper (see Chapter 2). The recommended environment for your MFC is between 68°F to 91°F. Printing Appears Dirty or Ink Seems to RunMake sure you are using the recommended paper (see Chapter 2). Don’t handle the paper until the ink is dry. The recommended environment for your MFC is between 68°F to 91°F. White Lines in Text or Graphics Clean the print head (See Cleaning the Print Heads, page 19-9). Stains Appear on the Reverse Side or at the Bottom of the PageMake sure the Printer Platen and Pick Up Roller are not dirty with ink mist. (See page 19-16). Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Received color fax prints only in B & W.Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to send the color fax again. (See Replacing the Ink Cartridges, page 19-16.) Left and Right margins are cut off Turn on Auto Reduction. (See Printing a Reduced Incoming Fax (Auto Reduction), page 5-3.) Phone Line or Connections MFC Does Not Answer When Called Make sure the MFC is in the correct receiving mode for your setup (either MANUAL, FAX ONLY, or EXT. TEL/TAD). Check for dial tone. If possible, call your MFC to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your MFC, call your telephone company to check the line. Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or S.FINE. Make a copy to verify your MFC’s scanner operation.