Brother Mfc 5100c Multifunction Owners Manual

							  
OWNER’S MANUAL
MFC-5100C
®
version A 
						

							  
If You Need to Call Customer Service
Please complete the following information for future 
reference:
Model Number:  MFC-5100C
Serial Number:*
Date of Purchase:
Place of Purchase:
* The serial number is on the back of the unit. Retain 
this Owner’s Manual with your sales receipt as a 
permanent record of your purchase, in the event of a 
theft, fire or warranty service.
©1996-2001 Brother Industries, Ltd. 
						

							 
i
 
Brother Numbers 
Brother fax-back system 
Brother Customer Service has installed an easy-to-use fax-back system, so you can get 
instant answers to common technical questions and product information for all Brother 
products. This system is available 24 hours a day, 7 days a week. You can use the 
system to send faxes to any fax machine, not just the one from which you are calling.
 
If you can’t resolve a difficulty with your MFC using this manual, call our fax-
back system and follow the voice prompts to receive faxed instructions about 
using the system and an index of fax-back subjects.
(For USA only) The Brother fax-back system number has been preprogrammed 
on Speed Dial 
 
# 01
 
.
 
Frequently Asked Questions (FAQs) 
The Brother Solutions Center is our one-stop resource for all your Fax Machine/
Multi-Function Center needs. You can download the latest software and 
utilities, read FAQs and troubleshooting tips, and go to the “Solutions” section 
to learn how to get the most from your Brother product.
 
For Customer Service 
Dealers/Service Centers (For USA Only) 
For the name of a Brother authorized dealer or service center, call 1-800-284-4357.
 
Service Centers (For Canada Only)  
For service center addresses in Canada, call 1-800-853-6660.
 
IMPORTANT
 
For technical and operational assistance, you must call the country where you 
purchased the MFC. Calls must be made 
 
from within
 
 that country. 
 
In USA:
 
1-800-521-2846
 
In Canada:
 
1-800-681-9838
1-514-685-5381 
 
In Montreal
 
You can check here for Brother driver updates. 
In USA:
 
1-800-284-4329  (voice)
1-908-575-8790  (fax)
1-800-284-3238 (TTY service for the hearing-impaired)
 
In Canada:
 
1-800-853-6660  (voice)
1-514-685-4898  (fax)
1-514-685-6464  (voice) 
 
In Montreal
http://solutions.brother.com
 
BROTHER NUMBERS 
						

							 
ii
 
Ordering Accessories and Supplies 
For best quality results use only genuine Brother accessories, available at most 
Brother retailers. If you cannot find the accessory you need and you have a Visa, 
MasterCard, Discover, or American Express credit card, you can order 
accessories directly from Brother. (In the USA, you can visit us online for a 
complete selection of Brother accessories and supplies available for purchase.)
 
IMPORTANT
 
For technical and operational assistance, you must call the country where you 
purchased the MFC. Calls must be made 
 
from within
 
 that country. 
 
In USA:
 
1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
 
In Canada:
 
1-800-668-2768 (voice)
 
DescriptionItem
 
Ink Cartridge  LC21BK
Ink Cartridge (blue) LC21C
Ink Cartridge (red) LC21M
Ink Cartridge  LC21Y
Power Protector QPD120
Telephone Line Cord LG3077001
Paper Wire Extension LE6522001
Paper Tray LE6398001
Card Stock Support LE6519001
Owner’s Manual
 
LE6310001 (English for USA and Canada) 
 
LE6437001 (French For Canada) 
Note
 
Multi-Function Link
 
®
 
 Pro Suite is NOT available on floppy disks.
 
ORDERING ACCESSORIES AND SUPPLIES 
						

							 
iii
 
Notice – Disclaimer of Warranties
(For USA and Canada) 
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, 
EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) 
MAKE NO WARRANTIES, EXPRESS OR IMPLIED,  INCLUDING 
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF 
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, 
REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT 
WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS 
REGARDING THE USE OR THE RESULTS OF THE USE OF THE 
SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, 
RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS 
TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS 
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS 
NOT PERMITTED BY SOME STATES IN THE USA AND SOME 
PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY 
TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU 
FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES 
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS 
INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) 
ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE 
EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE 
POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE 
USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE 
EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL 
OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT 
APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY 
TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, 
AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN 
CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY 
OR OTHERWISE), WILL BE LIMITED TO $50.
 
Compilation and Publication Notice 
Under the supervision of Brother Industries Ltd., this manual has been compiled 
and published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to 
change without notice.
Brother reserves the right to make changes without notice in the specifications 
and materials contained herein and shall not be responsible for any damages 
(including consequential) caused by reliance on the materials presented, 
including but not limited to typographical and other errors relating to the 
publication.
 
NOTICE - DISCLAIMER OF WARRANTIES 
						

							 
iv
 
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(For USA Only)
 
This warranty gives you certain rights
and you may also have other rights that
may vary from state to state. 
This warranty is given only to the first
end-use purchaser of the accompanying
product (referred to in this warranty as
“this Product”).
 
What is covered:
 
 Brother warrants to
you for the Warranty Period that there are
no defects in the materials, workmanship
or Year 2000 compliance of this Product.
The “Warranty Period” is 1 year from the
date you purchased this product.   The
“Warranty Period” for consumable items,
such as Print Heads, Toner, Drums, Ink
Cartridges, Print Cartridges, Refill
Ribbons, Therma PLUS Paper and
Thermal Paper, etc. is 90 days from the
date of purchase, or the rated life of the
Consumable item, whichever is shorter.
 
What is NOT covered:
 
 This warranty is
VOID -- that is, this Product has no
warranty -- if: (1) you did not purchase
this Product from an authorized Brother
reseller within the United States, (2) this
Product has been serviced, modified or
tampered with by anyone other than an
Authorized Service Representative of
Brother, (3) the serial number has been
modified, defaced or removed from this
Product, (4) this Product has been
abused or damaged, or the
recommended monthly volume has been
exceeded,  (5) non Brother
 
®
 
-brand or non
Brother approved parts, supplies, power
supplies or other accessories have been
used with this Product, or (6) this Product
has been transported without the proper
preparation and packaging.
 
What to do if you think your Product is
defective:
 
 
Call our Customer Service Hotline at 
1-800-284-4329, or if you suspect a
defect in materials or workmanship in this
Product, you can report it to a Brother
Authorized Service Center.  During the
Warranty Period, supply Brother’s
representative with a copy of your dated
bill of sale showing that this Product was
purchased within the United States. For
the name of your Brother AuthorizedService Center, call 1-800-521-2846.
After contacting the Brother Authorized
Service Center, you may be required todeliver or send the Product properly
packaged, freight prepaid, to the
Authorized Service Center together with
a photocopy of your bill of sale. 
 
What Brother will do:
 
 Brother (or its
Authorized Service Center) will evaluate
your report of a possible defect to
determine whether a defect exists, and if
it does exist, Brother (or its Authorized
Service Center) will repair or (at Brother’s
option) replace the Product with a
product that performs the same functions
and performs as well as the original
Product.  Brother reserves the right to
supply refurbished or remanufactured
replacement parts provided that the
replacement parts conform to the
manufacturer’s specifications for new
products. The repaired or replacement
product will be returned to you at no cost.
 
Exchange Service: 
 
When an exchange is authorized,
Brother will exchange your non-working
product with a refurbished or
remanufactured product that conforms to
the manufacturer’s specifications for new
products.  The refurbished or
remanufactured Product you receive will
be covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30)
days.  You will keep the replacement
Product that is sent to you and must
return (or be billed up to the cost of a new
product) your original non- working
product, which shall become the property
of Brother.  You must call Brother
Customer Service and if the
representative cannot correct the
product’s malfunction over the telephone
and you elect the exchange service, you
must provide information pertaining to
this Product and you must also provide a
valid major credit card number.  Your
credit card will be charged up to the cost
of a new Product if: (i) you do not return
your original Product to Brother within
five (5) business days; (ii) the
malfunctions of your original Product are
not covered by the limited warranty; (iii)
the proper packaging instructions are not
followed and has caused damage to the
product;
 
MFC LIMITED WARRANTY (USA) 
						

							 
v
 
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(For USA Only)
 
or (iv) the warranty period on your
original Product has expired or has not
been sufficiently validated with a copy
of the proof of purchase (bill of sale).
The Brother Customer Service
Representative will ship the exchange
Product via next business day delivery
courier service, with return instructions
and prepaid return air bill.  Follow the
return instructions.  You must return the
original Product in the same shipping
carton in which the exchanged Product
was received and include a copy of
proof of purchase (bill of sale).  Retain
your original accessory items and a
copy of the return air bill, signed by the
courier. 
Limitations: 
Repair or replacement as described
above is your sole and exclusive (that
is, your only) remedy if this Product is
defective. Brother is not responsible for
damage to or loss of any equipment,
media, programs or data related to the
use of this Product. Except for that
repair or replacement,  
Brother shall not
be liable for any direct, indirect,
incidental or consequential damages or
specific relief.  Because some states do
not allow the exclusion or limitation of
consequential or incidental damages,
the above limitation may not apply to
you. 
THIS WARRANTY IS GIVEN IN LIEU
OF ALL OTHER WARRANTIES,
WRITTEN OR ORAL, WHETHER
EXPRESSED BY AFFIRMATION,
PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE.
ANY AND ALL WARRANTIES OTHER
THAN THIS ONE, WHETHER
EXPRESS OR IMPLIED, INCLUDING
IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE
HEREBY DISCLAIMED.
This Limited Warranty is the only
warranty that Brother is giving for this
Product. It is the  
final expression and
the exclusive and only statement 
 of
Brother’s obligations to you. It replaces
all other agreements and under-
standings that you may have with
Brother or its representatives.This Limited Warranty (and Brother’s
obligation to you) may not be changed
in any way unless you and Brother sign
the same piece of paper in which we (1)
refer to this Product and your bill of sale
date, (2) describe the change to this
warranty and (3) agree to make that
change.  
Product Support:  
  
Toll-free customer service and
technical support is available for
hardware operational assistance at 
1-800-284-4329.  At any time, free
technical support in the form of
Frequently Asked Questions,
troubleshooting tips and service center
locator is available through our fax-back
system at 1-800-521-2846 or Brother’s
Internet Web Site (www.brother.com).
Now you can visit us on-line
(www.brothermall.com), your complete
source for genuine Brother Accessories
and Supplies.  
B 
ROTHER  
I 
NTERNATIONAL  
C 
ORPORATION  
100 
  
S 
OMERSET  
C 
ORPORATE  
B 
LVD.  
B 
RIDGEWATER,  
N 
EW  
J 
ERSEY 
 08807-0911  
Please record your model and serial
numbers and your date and location of
Purchase below for your records. Keep
this information with your proof of
purchase (bill of sale) in case your
Product is lost, stolen or requires
service.
Model # _______________________
Serial #________________________
Date of purchase: _______________
Store where purchased:___________
Location of store: ________________ 
Important: 
 We recommend that you
keep all original packing materials, in
the event that you ship this product. 
MFC LIMITED WARRANTY (USA) 
						

							 
vi
 
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE 
LIMITED WARRANTY 
(For Canada Only) 
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables
(including, without limitation, print cartridges, print head, toner and drum) or damage
caused by accident, neglect, misuse or improper installation or operation, any damage
caused from service, maintenance, modifications, or tampering by anyone other than a
Brother Authorized Service Representative, or from the use of supplies or consumable
items that are non-Brother products. Operation of the MFC/Facsimile machine in excess
of the specifications or with the Serial Number or Rating Label removed shall be
deemed abuse and all repairs thereafter shall be the sole liability of the end-user/
purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be
delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized
Service Center, together with your Proof of Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on
applicable models) during shipping will cause severe damage to the MFC/Facsimile and
will VOID the Warranty. (Refer to your Operation Manual for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your
print head resulting from packing without the ink cartridges will VOID your warranty.
(Refer to your Operation Manual for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO
THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY
WAIVED.
No oral or written information, advice or representation provided by Brother, its
Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create
another warranty or modify this warranty. This warranty states Brother’s entire liability
and your exclusive remedy against Brother for any failure of the MFC/Facsimile
machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of
this MFC/Facsimile machine shall be liable for any indirect, incidental, special,
consequential, exemplary, or punitive damages, including lost profits, arising from the
use of or inability to use the product, even if advised by the end user/purchaser of the
possibility of such damages. Since some Provinces do not allow the above limitation of
liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence. 
Warranty Service is available at Brother Authorized Service Centers throughout
Canada. For Technical Support or for the name and location of your nearest
Authorized Service Center call 1-800-853-6660. Within Montreal, please call 685-6464.
Internet support: [email protected] or browse 
Brother’s Web Site: www.brother.com 
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6
 
LIMITED WARRANTY (CANADA) 
						

							 
   
 
vii
 
Quick Reference Guide 
Sending Black & White  
Faxes 
Automatic Transmission 
1
 
Place the original face up in the 
ADF, or face down on the scanner 
glass.
 
2
 
Enter the fax number using Speed 
Dial, Search or the dial pad.
 
3
 
Press 
 
Black Fax Start
 
.
 
Real Time Transmission 
You can send faxes in real time.
 
1
 
Place the original face up in the 
ADF, or face down on the scanner 
glass.
 
2
 
Press 
 
Menu/Set
 
, 
 
2
 
, 
 
2
 
, 
 
5
 
.
 
3
 
Press   to select 
 
ON
 
 (or 
 
OFF
 
) 
and press 
 
Menu/Set
 
—
 
OR
 
—For 
the next transmission only, press 
 to select 
 
NEXT FAX ONLY
 
, 
and then press 
 
Menu/Set
 
.
 
4
 
For the next fax only, press   to 
select 
 
ON
 
, and then press 
 
Menu/
Set
 
.
 
5
 
Press 1 to select additional settings
—OR—Press 2 to fax.
6Enter the fax number.
7Press Black Fax Start.
Receiving Faxes
Select Receive Mode
Press Receive Mode to select 
FAX ONLY, EXT.TEL/TAD or 
MANUAL.
Storing Numbers
Storing Speed Dial Numbers
1Press Menu/Set, 2, 3, 1.
2Enter a two-digit Speed Dial 
number and press Menu/Set.
3Enter a number (up to 20 digits) 
and press Menu/Set.
4Enter a name (or leave it blank) 
and press Menu/Set.
5Press Stop/Exit.
Dialing Operations
 Speed Dialing
1Place the original face up in the 
ADF, or face down on the scanner 
glass.
2Press Search/Speed Dial, press 
#, then press the two-digit Speed 
Dial number. 
3Press Black Fax Start.
or
or
or 
						

							viii   
Search/Speed Dial
1Place the original face up in the 
ADF, or face down on the scanner 
glass.
2Press Search/Speed Dial, and 
then enter the first letter of the 
name you’re looking for.
3Press   or   to search the 
memory.
4Press Black Fax Start, when the 
LCD shows the name you want to 
call.
Making Copies
Making a Single Copy
1Place the original face up in the 
ADF, or face down on the scanner 
glass.
2Press Black Copy or Color 
Copy. 
Sorting Multiple Copies
(Using the ADF)
1Place the original face up in the 
ADF.
2Use the dial pad to enter the number 
of copies you want (up to 99).
3Press Options.
4Press   to select OPT:STACK/
SORT, and then press Menu/Set.
5Press   to select SORT, and 
then press Menu/Set.
Press Black Copy or Color Copy.Brother fax-back system : 
In USA: 
1-800-521-2846
In Canada:1-800-681-9838
1-514-685-5381
(within Montreal)
Brother Global Web Site :
http://www.brother.com
Frequently Asked Questions 
(FAQs) and Product Support
http://solutions. brother.com
Brother Accessories & Supplies:
In USA:1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
In Canada:1-800-668-2768 (voice)
or
or