Amanda Work Group Manual

							Chapter 6: Defining Tone Patterns 61
10. Click Next>.
The Channel 0 Configuration dialog box appears.
11. In the Extension Number text box, type the number for the first extension (connected 
to your Brooktrout voice board on channel 0).
12. Click Next>.
AccuCall Wizard tests the telephone line at the first extension. If AccuCall Wizard 
does not detect a line, check that the line is connected at both ends. You can also plug 
an ordinary telephone into the extension to check if the socket is working. 
						

							62 Installing [email protected]/Windows
When AccuCall Wizard verifies that the first extension is present, the Channel 1 Con-
figuration dialog box appears.
13. In the Extension Number text box, type the number of the second extension (con-
nected to your Brooktrout voice board on channel 1).
14. Click Next>.
If AccuCall Wizard cannot detect the line, check that the phone line is connected at 
both ends. You can also plug an ordinary phone into the extension to check if the 
socket is working.
AccuCall wizard calls between the two extensions to verify the extension numbers. If 
either extension is incorrect, AccuCall Wizard displays an error message indicating 
which of the two numbers was not correct. You can change the second extension or 
click Back to re-enter the number for the first extension.
After AccuCall Wizard verifies both extension numbers, the Training and Testing dia-
log box appears.
15. Click Next> to begin the training session. 
						

							Chapter 6: Defining Tone Patterns 63
The dialog box informs you about the status of the training.
Current Tone Displays the name of the tone AccuCall Wizard is training.
Action Displays the phase of training for the current tone.
Progress Displays progress as a progress bar.
You can press Cancel at any time during training, but it may take up to 10 seconds for 
AccuCall Wizard to stop after you press Cancel.
When AccuCall Wizard finishes the training session, the Finish dialog box displays the 
results. 
						

							64 Installing [email protected]/Windows
For each tone, AccuCall Wizard displays one of the following messages:
16. Click Finish to end the AccuCall Wizard session.
Troubleshooting
If AccuCall Wizard failed to train your Brooktrout voice board to recognize one or more 
of the tones, it creates:
ACCUWIZ.ZIP Contains the PCPM table along with a recording of all tones
ACCUCAL.LOG Contains the training session’s log
You can fix a failed tone from this zipped file using the Brooktrout utility AccuCall for 
Windows, or you can contact technical support for help. 
Configuring a Customized Tone
Use the Custom Tone Configuration dialog box to designate a custom tone for AccuCall 
Wizard to store in the PCPM table.
To customize a tone:
1. From the Advanced Settings dialog box, select Custom 1, Custom 2, or Custom 3.
2. Click the Configure... button beside your choice.Message Definition
Failed  to  train  tone AccuCall Wizard was unable to train your Brooktrout 
voice board to recognize this tone, but it created a 
PCPM table containing the failed tone along with the 
other tones.
Tone trained but 
failed to saveAccuCall Wizard was unable to place this tone in the 
PCPM table, but it made a PCPM table containing the 
other tones.
Tone trained but 
failed testThe tone failed the test, but AccuCall Wizard created 
a PCPM table containing the failed tone along with 
the other tones. 
Silence detected The tone does not exist on your PBX, so AccuCall 
Wizard detected silence. This is not an error message.
Tone trained and 
tested OKAccuCall Wizard trained your voice board to recog-
nize the tone and added it to the PCPM table. 
						

							Chapter 6: Defining Tone Patterns 65
The Custom Tone Configuration dialog box appears.
3. Type a name for this tone in the Tone Name text box.
4. Select the Terminating check box if the custom tone should terminate voice functions. 
(Clear it otherwise.)
Examples of terminating tones are the busy signal and a hangup.
5. Type the PCPM code for the custom tone in the PCPM Code text box. PCPM codes 
range from 1 to 255.
Use 7 for busy, fast busy, do not disturb, hangup or cleardown tones.
Use 8 for ringing tones.
Use 10 for answer tones.
Use 11 for intercept tones.
Use 13 for a fax tone (13 to 36 are acceptable).
6. From the Type drop-down list box, select the type of tone: Ringback, Busy, and Other. 
The default is Other.
Use Busy for busy, fast busy, do not disturb, hangup, and cleardown tones.
Use Ringback for all types of ringing tones.
Use Other for all other tone types. 
						

							66 Installing [email protected]/Windows
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow. Set these so channel 0 receives the custom tone. For 
example, the pre-designed hangup tone uses the following instructions:
According to these instructions, channel 1 calls channel 0. Channel 0 waits for the call, 
then goes off hook. Then channel 1 goes on hook so channel 0 receives the hangup tone.
To add a line setup instruction:
a. From the Function drop-down list box, select a type of instruction:
Off hook, On hook, Dial, Wait for call, or Pause.
b. From the Channel drop-down list box, select the telephone channel to per-
form the instruction. 
Channel 0 must receive the custom tone so the default is 0.
c. In the Dial String text box, type the telephone number for AccuCall Wizard 
to dial.
d. Click Add to add the selected Function, Channel, and Phone number to the 
instruction list.
To insert a line setup instruction above the selected instruction:
a. Select the instruction from the Line Setup Details list box. 
b. Make your changes then click Insert.
To delete a line setup instruction:
a. Select the instruction from the Line Setup Details list box. 
The Function, Channel, and Dial String boxes reflect your choice.
b. Click Delete.
To edit a line setup instruction:
a. Add or insert the new line. 
b. Delete the old.
7. Select OK from the Advanced Settings dialog box to go back to AccuCall Wizard’s 
Tone Configuration dialog box.
8. Click Next>.
The First Extension dialog box appears.
Configuration Examples
The following examples show the configuration settings for common call progression 
tones that you might want to train your Brooktrout voice card to recognize. In each of 
these examples, [EXT0/1] indicates the number of either extension 0 or 1.Function Channel Dial String
Dial 1 EXT0
Wait for Call 0 n/a
Off hook 0 n/a
On hook 1 n/a 
						

							Chapter 6: Defining Tone Patterns 67
To configure the Dial Tone tone:
1. In the Custom Tone Configuration dialog box, type the name Dial Tone in the Tone 
Name text box.
2. Clear the Terminating check box.
3. Type a number from 1 to 255 in the PCPM Code text box.
4. From the Type drop-down list box, select Other.
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 goes offhook to hear the dial tone.
To configure the external ring tone used by your PBX:
1. In the Custom Tone Configuration dialog box, type the name Network Ring in the 
Tone Name text box.
2. Clear the Terminating check box.
3. Type 8 in the PCPM Code text box.
4. From the Type drop-down list box, select Ringback.
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 dials any non-busy number to hear the network 
ring tone.
To configure the external busy tone used by your PBX:
1. In the Custom Tone Configuration dialog box, type the name Network Busy in the 
Tone Name text box.
2. Select the Terminating check box.
3. Type 7 in the PCPM Code text box.
4. From the Type drop-down list box, select Busy.Function Channel Dial String
Offhook 0
Function Channel Dial String
Dial 0 [any non-busy 
number] 
						

							68 Installing [email protected]/Windows
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 dials any non-busy number to hear the network 
ring tone.
Dial 0 [any busy number]
This configuration tells channel 0 to dial a busy number and hear the external busy tone.
To configure the reorder tone used by your PBX:
1. In the Custom Tone Configuration dialog box, type the name Reorder in the Tone 
Name text box.
2. Select the Terminating check box.
3. Type any number from 1 to 255 in the PCPM Code text box.
(Use 7 if the reorder tone is a busy, and therefore, terminating tone.)
4. From the Type drop-down list box, select Other.
(Use Busy if the reorder tone is a busy tone.)
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 dials an invalid number to hear the reorder tone.
Pre-Configured Tones
AccuCall Wizard automatically trains the voice board to recognize the pre-configured 
Ringing, Busy, and Hangup tones. You can view the configuration for these tones by 
selecting the Configure button next to any of the three tones in the Advanced Settings 
dialog box.
The following examples explain the configuration for the three default tones. In these 
examples, [EXT0/1] indicates the number of either extension 0 or 1.
To configure the Ring tone:
1. In the Custom Tone Configuration dialog box, type the name Ring in the Tone Name 
text box.
2. Clear the Terminating check box.
3. Type 8 in the PCPM Code text box.Function Channel Dial String
Dial 0 [any busy num-
ber]
Function Channel Dial String
Dial 0 [any invalid 
number] 
						

							Chapter 6: Defining Tone Patterns 69
4. From the Type drop-down list box, select Ringback.
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 0 calls channel 1. Channel 0 then hears the Ring 
tone.
To configure the Busy tone:
1. In the Custom Tone Configuration dialog box, type the name Busy in the Tone Name 
text box.
2. Check the Terminating check box.
3. Type 7 in the PCPM Code text box.
4. From the Type drop-down list box, select Busy.
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 1 to go offhook. Channel 0 then dials channel 1 
and hears the busy tone.
To configure the Hangup tone:
1. In the Custom Tone Configuration dialog box, type the name Hangup in the Tone 
Name text box.
2. Check the Terminating check box.
3. Type 7 in the PCPM Code text box.
4. From the Type drop-down list box, select Other.
The Function, Channel, and Dial String options define a series of line setup instructions 
for AccuCall Wizard to follow.
According to these instructions, channel 1 dials channel 0. Channel 0 waits for the call, 
then goes offhook. Then channel 1 goes onhook, and channel 0 hears the Hangup tone.Function Channel Dial String
Dial 0 EXT1
Function Channel Dial String
Offhook 1
Dial 0 EXT1
Function Channel Dial String
Dial 1 EXT0
Wait for call 0
Offhook 0
Onhook 1 
						

							70 Installing [email protected]/Windows
Some PBXs do not use a hangup tone. In this case, a message appears in AccuCall 
Wizard’s final dialog box saying that silence was detected.
Using AccuCall for Windows
Call progress tones, such as the busy, dial, and fast busy tones, provide Amanda with 
important information, which allows Amanda to control how Brooktrout voice boards 
manage Call Progress Monitoring (CPM). This is called Programmable Call Progress 
Monitoring (PCPM). AccuCall for Windows provides a quick, error-resistant method to 
create and edit PCPM tables.
N
OTE:Running Accucall is only necessary if you have Amanda performing 
supervised transfers or if your telephone systems sends a tone as a 
disconnect signal. 
Before running Accucall, place a few test calls to see if the Amanda system performs 
PCPM correctly. You can call into Amanda from an outside line and dial an on-hook 
extension that has a mailbox configured to perform a supervised transfer. Using the 
Monitor client, you’ll see the port go into PCPM while Amanda supervises the call. To test 
the RNA condition (ring-no-answer), allow the telephone to ring until the PCPM changes 
to RNA. To test the Busy condition, perform the same test while the extension is off-hook. 
You should see the PCPM change to Busy. If your RNA and Busy test calls were 
successful, you don’t need to run Accucall. If they failed and the PCPM changed to Error, 
running Accucall will fix the problem.
AccuCall for Windows can do the following:
 Add a new tone to your PCPM table
 Test if a that tone can be detected on the line
 Edit a tone in an existing PCPM table
 Record a tone
Starting AccuCall for Windows and Opening a Tone (.TON) File
To start AccuCall for Windows:
1. From the Start menu, select Start⇒Programs⇒Brooktrout⇒AccuCall for 
Windows.