Amanda Work Group Manual

							Appendix A: Troubleshooting Amanda 231
Problem: The integration patterns are incorrect.
Solution: Run a trace on the system to see if the integration strings coming across the port match 
the ones Amanda is expecting. (Run the Setup utility, selection 3.)
Problem: The Busy and Ring No Answer integration patterns are identical, so Amanda 
treats both types of calls the same.
Solution: Remove one of the integration strings by running the Setup utility, selection 3. Integra-
tion strings include:busy (bbbb)
ring no answer (rrrr)
N
OTE:This prevents the caller from hearing one of the two greetings. You 
should remove the busy integration string (the one including the b’s). 
Problem: The Busy chain or RNA chain sends the call to another mailbox.
Solution: Check the mailbox you are calling to be sure the Busy and RNA chains are empty.
Notification Does Not Work Correctly
If notification does not work correctly, one of the following may be causing the problem.
If using roving notification, make sure that all single line ports connected to the voice 
board ports get dial tone when they go off-hook and also program the phone system to 
grant all Amanda ports outside dial tone, when a 9 or some other code is dialed.
If using restricted notification, make sure that the designated port has the attributes stated 
in the above paragraph.
Problem: H in Notify Method field.
Solution: Check to see that the dial string in the Notify Method field for the mailbox does not 
contain an H.
Problem: Using %E in a Method field
Solution: You cannot use %E in a notification Method field unless the Extension field contains 
only the extension number. To insert an extension number into a Method field when 
you cannot use %E, do one of the following:
 Use %U instead of %E if the extension number and the mailbox number are the 
same
 Put the extension number in the Variable field in the notification record and use 
%V in the Method field
Problem: Timing problems (pager with voice greeting, Amanda not waiting for dial tone).
Solution: Call the pager and count the seconds and/or rings it takes to respond. Use the W token 
to wait an appropriate time and/or number of rings.
Problem: Wrong code for message waiting lights.
Solution: Check your telephone switching system manual to verify that the codes for turning on 
a message waiting light from a single line extension are correct.
Problem: Wrong type of notification record.
Solution: Be sure you selected the right type for the notification record. For example, the notifi-
cation record that turns the message light off must have the type PICKUP.
Problem: Max Times is set for 0.
Solution: Make the value in the Max Times field in the Notify record greater than zero. 
						

							232 Installing [email protected]/Windows
Pager Company Appears Not to Answer
Problem: When calling some pager companies, Amanda gets only part of a ringback or no 
ringback sound at all.
Solution: This confuses the Brooktrout version 2 driver. Amanda can treat a PCPM error (which 
means no ringback was detected) as an answer if both of the following are true:
 The Brooktrout driver’s VPP_MAX_START_SILENCE parameter is set to a val-
ue appropriate for how long the paging company takes to answer the call and play 
their prompt (for example, beep-beep-beep). A setting of 625 (which equals 10 
sec.) is suggested.
 The Brooktrout driver’s VPP_MAX_START_OVERRIDE parameter setting 
must be 1. 
						

							Appendix B:
Troubleshooting the Clients
NIC Configuration
If you purchase a NIC other than the preconfigured NIC from The Amanda Company, you 
may have to run the Setup program for that NIC. The Amanda Company’s default settings 
for its NIC are:
IRQ  10
 I/O  340
 Unshielded Twisted Pair (UTP) (10BASE T)
Addresses 300 through 305 are not available for the NIC. The voice boards in the system 
will be using this range (300-305.) If there is a conflict with configuring the I/O address, 
please remove the voice boards for the duration of the configuration process. Set the I/O 
for 340 and then reinstall the voice boards.
Common Error Messages
Problem:  Not Available
Solution: The protocol required to run the Amanda Clients is TCP/IP. Ask your network admin-
istrator to set this protocol for you.
Problem: Server not available.
Solution: The most likely solutions are:
 The computer on which the server runs needs to be turned on
 The server may not be enabled
Problem: Server did not respond in allotted time.
The voice server is busy. This may cause a disconnection from the voice server.
Solution: Exit the program and try again later.
Problem: Not enough resources (memory) available.
Too many applications running.
Solution: Start by closing some of the applications you are running and try again. If that doesn’t 
work, completely exit and restart Windows.
Problem: Connection with Server closed.
The voice server is shutting down.
Too many network conflicts.
Other applications may be taking too much processing time for this application 
to respond in the allotted amount of time.
Solution: Exit the program and try again later. 
						

							234 Installing [email protected]/Windows
Problem: Session (connection with server) has ended abnormally.
The voice server is shutting down.
Too many network conflicts.
Other applications may be taking too much processing time for this application 
to respond in the allotted amount of time.
Solution: Exit the program and try again later.
Problem: Client Connection unavailable.
Solution: Not enough Client Connections activated on the Amanda voice server.
To review or change the number of clients, see “Adding Client Connections” on 
page 187 and “Reviewing Client Connections” on page 188. Please contact an Aman-
da Company representative for a new CCB.
Problem: Server did not respond in allotted time.
No connection with Server with current session number.
Session number out of range.
Connection with Server closed.
Server is unavailable.
Session (connection with server) has ended abnormally.
Solution: The server and client were never connected or have become disconnected. You need 
to log back on to Amanda Voice Server. Amanda Administrator, Amanda Monitor, and 
Amanda Messenger have Log On… commands on their first menus. 
						

							Appendix C:
Installing RDSP/x32 Boards
Installation Checklist
Follow this checklist or use it to verify that you have completed all the necessary steps for 
connecting Amanda to the telephone switching system. 
Be sure to…
1. Install properly addressed voice boards
2. Install Amanda software without errors
3. Connect the line cords from voice boards to the telephone switching system
4. Program the telephone switching system for voice mail integration
5. Test each voice board port for answering
6. Run Setup to define dial codes
7. Run Setup to define telephone switching system integration patterns
8. Run Setup to define Amanda system configuration options
ShowJump Utility
Brooktrout provides the ShowJump utility which shows how to configure the jumpers on 
various types of Brooktrout boards. On Amanda, this utility is stored in the directory 
where you installed the Brooktrout driver.
With ShowJump, you do not need to read all the configuration information in this chapter.
To use ShowJump:
To use ShowJump:
1. Select Start⇒Programs⇒Brooktrout⇒ShowJump.
2. Check the jumpering for the correct voice board.
3. Click Exit to exit. 
						

							236 Installing [email protected]/Windows
Configuring RDSP/x32 Voice Boards
Amanda recognizes each installed voice board by its unique address. The first voice board 
has address 300; the second, address 301; the third, address 302, etc. To set a voice board’s 
address, you must configure the pins on the voice board correctly using shorting jumpers. 
Voice boards are normally shipped with address 300 (board 1) when you receive them. 
You should check the address and change it, if necessary.
If you look at the voice board with the 4-wire (RJ-14) jacks to the right, the 10 sets of pins 
are in a row along the top of long voice boards (models 4132 and 2132) or along the 
bottom of short voice boards (models 432 and 232). The jumper positions are numbered 
from 0 to 9 from left to right on the long boards. On the short boards, they are labeled as 
powers of 2 (1, 2, 4, 8, 16, 32, …). However, use our tables as though both boards were 
numbered 0 to 9 from left to right. 
						

							Appendix C: Installing RDSP/x32 Boards 237
The following table shows how to set the shorting jumpers for each possible voice board 
in Amanda.
Closed means that two pins are covered/connected by the shorting jumper, and Open 
means that the two pins are not covered/connected by the shorting jumper. In the diagrams 
in this chapter, the blacked out pin positions represent closed positions.
T
IP:Installers often place shorting jumpers over only one pin when the posi-
tion is Open. This does not connect the pins, but it does prevent losing 
jumpers.
Notice that the jumper positions numbered 3 through 7 are always closed and that the 
jumper positions numbered 8 and 9 are always open. You will change only the leftmost 
three jumper positions (those numbered 0, 1, and 2 in the table).
The next table show the jumper positions graphically.
HexLeftmost Jumper PositionsRightmost
Boar
dAd-
dress0123456789
1300Close
dClose
dClose
dClose
dClose
dClose
dClose
dClose
dOpenOpen
2301OpenClose
dClose
dClose
dClose
dClose
dClose
dClose
dOpenOpen
3302Close
dOpenClose
dClose
dClose
dClose
dClose
dClose
dOpenOpen
4303OpenOpenClose
dClose
dClose
dClose
dClose
dClose
dOpenOpen
5304Close
dClose
dOpenClose
dClose
dClose
dClose
dClose
dOpenOpen
6305OpenClose
dOpenClose
dClose
dClose
dClose
dClose
dOpenOpen
A Graphical View
Boa
rd
Hex
Ad-
dress
Jumper Positions
1300
2301 
						

							238 Installing [email protected]/Windows
CAUTION:Do not add or remove shorting jumpers while power is applied to the board.
Installing Voice Boards
After making sure the address for the voice board is correct, you can install it.
To install the voice board:
1. If this is a new installation, go to step 2. Otherwise, shutdown Amanda from the Main 
screen:
a. Press Alt+S.
b. Type in the password. (The default is AMandA with only the first two and the 
last letter capitalized.)
c. Press Enter.
d. Press Y (to confirm the shutdown).
e. Press Y again (to reconfirm).
f. After the DOS prompt C:\AMANDA> appears, wait 30 seconds before turn-
ing off the power.
2. Turn off the computer’s power.
3. Remove the computer cover and locate an available slot. A full length slot is needed 
for models 2132 and 4132.
4. Remove the back slot cover and install the voice board. If there is a rear card guide, 
slide the end of the voice board into it properly.
5. Close the computer cover and turn on the power.
C
AUTION:Use an ESD-safe station while configuring and installing your board. 
Otherwise, static discharge may damage your board.
3302
4303
5304
6305
A Graphical View (Continued) 
						

							Appendix C: Installing RDSP/x32 Boards 239
Connecting Ports
You create a port by connecting a telephone line to a voice board. Amanda can support 
from 2 to 24 ports. On a Brooktrout voice board with two connectors, the top connector 
represents the first two ports and the bottom connector represents the second two ports for 
a total of four ports per board. Each connector on a voice board is an RJ-14 modular jack. 
The inner pair is one port, and the outer pair is the other port. 
Ports are numbered consecutively from 1 to 24. Port 1 is connected to the lowest 
addressed voice board (usually address 300). Each connector on the voice board is linked 
to your telephone switching system by a standard 4-wire line cord to a standard RJ-14 
modular jack which should represent two analog (single-line) extensions.
Printer
Mouse
Keyboard
Com2 Com1 VGACom4Com3 
						

							240 Installing [email protected]/Windows
Voice Ports 
    1 & 2
Voice Ports 
    3 & 4
Phone Switch Telephone