Amanda Work Group Manual

							Chapter 2: Getting Started21
Running Amanda Server as a Standalone
If you are not connecting Amanda voice server to a network, the out-of-box settings for 
networks will not cause a problem. However, when running clients such as Amanda 
Administrator and Amanda Monitor on the server, use localhost as the server name when 
you log on to the server.
Attaching Amanda Server to a Network
Your Amanda voice server can run on a TCP/IP network. The two types of networks you 
may encounter are Windows Domains or Windows Work Groups. Before attaching 
Amanda to the network, you set up the appropriate accounts and addresses. See the 
instructions in “When Working with a Windows NT or 2000 Domain” and “When 
Working with a Windows WorkGroup” below.
When Working with a Windows NT or 2000 Domain
Every computer that is a member of the domain must have an account on the PDC 
(primary domain controller). These accounts give computers the rights needed to access 
other computers on the network and are created by your network administrator. 
The Amanda Server computer must have a PDC account so that it can be logged into the 
network. You must configure the Amanda computer for the same domain as the other 
computers on the network and assign it a static (fixed) IP address. 
In a Windows Domain environment, all security is centralized using the PDC. Only after 
you assign an IP address to the Amanda Server computer and log into the domain using 
the new account created for it can you access the network. You should see the Amanda 
Server computer in Network Neighborhood for the domain. 
When Working with a Windows WorkGroup
All the computers in the network are peers so there is no centralized security. This means 
that network users can access the Amanda Server computer as long as you create Amanda 
accounts for them on the Amanda Server computer. The Amanda system handles its own 
security under the Administrative Tools / User Manager. 
To make things easy, create Amanda accounts using the same names and passwords that 
the users enter to log on to the network. In this configuration, all you need to do is 
configure the Amanda Server for the same WorkGroup name and assign it a static (fixed) 
IP address. The subnet mask should also be the same as the other computers on the 
network. 
N
OTE: If your Windows server dynamically (automatically) assigns IP address-
es using a DHCP, you must still assign the Amanda Server computer a 
fixed IP address. 
						

							22 Installing [email protected]/Windows
Setting Network Properties
Regardless of the type of network, you must set network properties. However, there is an 
additional step for Windows NT or 2000 Domain networks.
To set network properties:
1. Right-click the My Network Places icon on the computer’s desktop.
A dialog box appears. 
2. Right-click the Local Area Connection and click Properties.
The General tab displays your basic network configuration listing component services 
and network protocols. 
3. Select the Internet protocol and click Properties.
4. Configure the Amanda system with an IP address and subnet mask using the same 
TCP/IP scheme as the other computers on your network. 
a. See your network administrator for a fixed IP address you can assign to the 
WorkGroup II system. 
b. Enter the IP address, subnet mask, and gateway IP if applicable and click OK.
5. On the desktop:
a. Right-click the My Computer icon and click Properties. 
b. Click the Network Identification tab and then the Properties button. 
c. Where it says “Member of”, configure this system for the same Domain or 
Work group the Amanda Server will be joining, and click OK. 
d. If you are adding the Amanda server to a Domain, your network administrator 
will need to validate this computer so it can join the network by providing the 
correct account and password when prompted. Click OK when this is done. 
N
OTE:When configuring the Amanda Server for a Work group, the admin-
istrator account and password are not required. 
6. Reboot the computer:
a. Click Start⇒Shutdown from the Start menu.
b. Select the Restart option button from the Shut Down Windows dialog box. 
7. Do not make the recovery disk until after that reboot.
Backing Up the Initial Amanda Settings
The Amanda Company strongly recommends that you back up your initial Amanda 
settings, but only AFTER doing all of the following:
 After creating the PCPM tone table Using AccuCall Wizard (or AccuCall Plus)
 After defining dial codes using Amanda’s Setup utility
 After defining integration patterns using trace files and Amanda’s Setup utility
 After setting Amanda’s configuration options using Amanda’s Setup utility 
						

							Chapter 2: Getting Started23
To back up initial settings:
1. Have one empty, formatted floppy disks ready for use.
2.From the Start menu, select Start⇒Programs⇒Amanda⇒InitBackup.
3. Follow the directions on the screen.
N
OTE:To restore the settings backed up in this way, select Start⇒
Programs⇒Brooktrout⇒Initial Settings Restoration Utility.
Creating an NT Emergency Repair Disk
The Amanda Company strongly recommends that you create an NT emergency repair disk 
in case any problems should occur with your NT system. Only create this disk AFTER 
rebooting the computer so that all the network settings you specified are in effect. (This is 
the reboot mentioned in “Attaching Amanda Server to a Network” on page 21—not an 
additional one.)
To create the NT Emergency Repair Disk:
1. Have a floppy disk ready for use (it doesn’t have to be formatted).
2. From the Start menu, click Start⇒Run.
The Run dialog box appears.
3. Type the following in the Open text box:
rdisk /s
4. After some configuration information is saved, a message box asks if you want to cre-
ate an Emergency Repair Disk.
5. Click Yes and follow the directions on the screen. 
						

							24 Installing [email protected]/Windows 
						

							1Chapter 3:
Defining Dial Codes
Defining Dial Codes
To communicate with the telephone switching system, Amanda must know the switching 
system’s dial codes. Most Amanda systems are connected to only one switching system, 
but you can connect your system to two. 
By default, the 1001.PBX file is used to store dial codes for the first switching system. If 
you have a second switching system, it uses 2001.PBX.
As part of a new installation, the file 1001.PBX is created for you based on the Panasonic 
KX-T308/616/1232 telephone switching system. If you are upgrading your Amanda 
system, the file you used for dial codes in the past will be renamed to 1001 (and 2001 if 
two switches are used). Also, the Setup utility may not know what switching system your 
dial codes file is based on. The names of the switching systems appear in the .PBX files 
containing codes for these systems and are displayed by the Setup utility. Yours may be 
based on an older version of Amanda that did not have the switching system names in the 
files. If so, yours may be identified by Setup as “not defined.”
N
OTE:Instead of using Setup, you can edit your .PBX file in the C:\AMAN-
DA\PBX.DB directory using the JOVE utility. See “Chapter 12: Utili-
ties,” in Administering [email protected]/Windows for information 
about JOVE.
To define dial codes:
1. From the Start menu, select Start⇒Programs⇒Amanda Server⇒Setup.
The Amanda Setup dialog box opens.
The Setup utility’s basic operation is explained in “Logging On to Amanda” on 
page 5.
1. 
						

							26 Installing [email protected]/Windows
2. Select the Telephone Switch Integration tab.
Most companies have only one telephone switching system and it is probably already 
listed as the current switch in the PBX 1 group box. However, your company may 
have two telephone switching systems.
3. If the wrong telephone switching system is current or no telephone switching system 
has been selected, select the switching system for which you are setting dial codes 
from the current switch drop-down list box.
For example, if you are setting up a second switching system, you use the list box in 
the PBX 2 group box. Otherwise you use the list box in the PBX 1 group box.
If your telephone switching system is not listed, pick one that is similar to it and 
define its settings to fit your system.
4. Click Edit Dial Codes. 
						

							Chapter 3: Defining Dial Codes27
The Dial Codes dialog box opens.
Some codes may have been preset for this telephone switching system, but you can 
change them, if necessary, and add others.
Pressing the Tab key moves you from one code to the next.
5. Use the following Dial Codes Table to understand each of the codes displayed on the 
screen.
6. Type in appropriate new settings, change existing settings, and leave unused dial 
codes blank.
7. When you have finished defining the dial codes, click OK to return to the Telephone 
Switch Integration tab.
8. Click OK to exit Setup or select other buttons and tabs as needed. 
						

							28 Installing [email protected]/Windows
Dial Code Parameter
Dial Code ParameterDescription
What to dial to put the call-
er on transfer hold:The code Amanda dials to ask the telephone switching system to put the caller on 
transfer hold before transferring a caller to an extension. 
Usually, this code is “F-” (a hookflash followed by a half-second pause). This may 
need to be changed to “F--” (a hookflash followed by a one-second pause) or “F,” 
(a hookflash followed by a two-second pause) for telephone switching systems that 
are slow to provide a transfer dial tone after a hookflash. (Don’t use the quotation 
marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_dtwait option.
If tmo_dtwait is greater than 0, the number of dashes set for this option is irrelevant. 
Use the value 0 for tmo_dtwait for faster call processing. For more information 
about tmo_dtwait, see “Number of seconds to wait for dial tone detection:” on 
page 30.
What to dial when there is 
no transfer dial tone: The code Amanda dials to return to the caller if both of the following are true:
You configure Amanda to wait for a transfer dial tone before transferring a call to 
an extension
There is no transfer dial tone
In this case, Amanda treats the attempted transfer as though the extension was busy.
Some telephone switching systems use “F-”, others use “-”. (Don’t use the quotation 
marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_ndtret option. 
What to dial to return to 
the caller after ring no an-
swer: During supervised transfers, if the extension rings the specified number of times but 
is not answered, Amanda dials this code to ask the telephone switching system to 
reconnect the caller to Amanda. (See the questionnaire in “Chapter 5: Configuring 
Amanda” for more information about configuring the number of rings.) 
Usually, this code is “F-”. (Don’t use the quotation marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_rnaret option. 
What to dial to return to 
the caller after busy: During supervised transfers, Amanda dials this code to ask the telephone switching 
system to reconnect the caller to Amanda if the extension is busy. 
Usually, this code is “F-”. (Don’t use the quotation marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_bsyret option. 
What to dial after a call 
screening reject: The code Amanda dials to reconnect to the caller if all of the following are true:
Amanda is performing a supervised transfer
Call screening is ON
The user at the extension that was called rejects the caller
In this case, Amanda plays the mailbox’s current greeting.
Usually, this code is “F-”. (Don’t use the quotation marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_hupret option.  
						

							Chapter 3: Defining Dial Codes29
What to dial to connect a 
caller to an extension: During supervised transfers, Amanda dials this code to complete the call transfer af-
ter detecting an answer at the called extension. If call screening is ON, Amanda dials 
this code only after the user at the extension accepts the call.
Usually, this code is “H” (for Hang up). (Don’t use the quotation marks in the dial 
code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_connect option. 
What to dial before the 
mailbox extension: If Amanda needs to dial something after dial tone detection, but before dialing the 
extension number, enter that code here. 
Usually this is left blank.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_prefix option. 
What to dial after the mail-
box extension: If Amanda needs to dial something after dialing the extension number, enter that 
code here. 
Don’t use an “H” for a blind transfer here because this setting is global. Sometimes 
you need “1-” to bypass the hands-free answer feature (voice announce) on some 
telephone systems. (Don’t use the quotation marks in the dial code.)
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_suffix option. 
What to dial when the 
system first starts up: If you want Amanda to dial some initialization codes as the system starts up, define 
those codes here. For example, you may want to remove call forwarding on the 
ports.
Usually this is left blank.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_init option. 
What to dial when the 
system performs a 
shutdown: If you want Amanda to dial certain codes as the system shuts down, define those 
codes here. For example, enabling call forwarding on the ports lets a live operator 
take the calls when Amanda shuts down.
Usually this is left blank.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_stop option. 
What to dial to create/ 
record a conference call:Controls how to do a conference call when the called party answers the telephone.
You provide the digits used to conference the caller, called party, and Amanda (for 
example, “*3”). (Don’t use the quotation marks in the dial code.) If your telephone 
switching system does not have this capability, leave it blank.
For example, if the Extension field for a mailbox contains 127KM, Amanda dials 
127. When an answer is detected, Amanda dials the conference dial code (such as 
“*3”) which conferences the caller, the called party, and Amanda. Instead of hang-
ing up when the system connects the two parties, Amanda records the conversation 
as a message in mailbox 127. 
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_conference option. 
Dial Code Parameter
Dial Code ParameterDescription 
						

							30 Installing [email protected]/Windows
Which DTMF tone to 
listen to for hangup 
detection: If your telephone switching system plays a specific DTMF tone or sequence of tones 
when a caller hangs up (to make hangup detection faster), enter that DTMF digit or 
sequence here. 
If your telephone switching system has this capability, the code is usually the letter 
“d” which represents DTMF D. This may be a sequence of DTMF digits rather than 
a single DTMF digit. The maximum length is 10 characters. If your system does not 
support this feature, leave it blank.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dt_hangup option. 
What to dial to turn on the 
message waiting indicator:Controls what DTMF digits are dialed by Amanda to enable message notification 
automatically when a new message is left. This value is used only with the KA(1) 
token. 
Most popular telephone switching systems have a default value. If this field is blank 
for your switching system, enter the DTMF digits which enable a message waiting 
indicator on your telephone sets. To have Amanda dial these digits, use KA(1) in 
the notify method field. Amanda replaces KA(1) with these digits. For more infor-
mation, see “KA(on_off)” on page 147 for more information.
N
OTE:New installations automatically have notification templates that turn message wait-
ing indicators on and off. using the KA(1) token.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_light_on option.
What to dial to turn off the 
message waiting indicator:Controls what DTMF digits are dialed by Amanda to disable message notification 
automatically when a new message is played or deleted. This value is used only with 
the KA(0) token. 
Most popular telephone switching systems have a default value. If this field is blank 
for your switching system, enter the DTMF digits which disable a message waiting 
indicator on your telephone sets. To have Amanda dial these digits, use KA(0) in 
the notify method field. Amanda replaces KA(0) with these digits. For more infor-
mation, see “KA(on_off)” on page 147 for more information.
N
OTE:New installations automatically have notification templates that turn message wait-
ing indicators on and off. using the KA(0) token.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the dl_light_off option.
Number of seconds to wait 
for dial tone detection: This is the number of seconds Amanda waits for your telephone switching system 
to provide a continuous dial tone for one full second. If your system has few DTMF 
receivers or intercom paths for call transfers, one may not be immediately available 
for Amanda to transfer a call. In this case, this number should be greater than 0.
Use 0 when Amanda does not wait for a dial tone (as when the telephone switching 
system returns stutter dial tone or silence on a transfer). A good value is 4 (seconds) 
when the system does wait for a dial tone. The range is 0–127.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the tmo_dtwait option. 
Number of 1/100 seconds 
to use for Flash time: Determines how long Amanda remains on-hook while performing a hookflash. The 
value is in hundredths of seconds.
The usual value is 55 (just over half a second).
When set too short, the hookflash does not happen; when set too long, it hangs up.
If you are editing C:\AMANDA\PBX.DB\1001.PBX instead of using Setup, this is 
the flashtm option. 
Dial Code Parameter
Dial Code ParameterDescription