Home > Amanda > Communications System > Amanda Work Group Manual

Amanda Work Group Manual

    Download as PDF Print this page Share this page

    Have a look at the manual Amanda Work Group Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 32 Amanda manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							Chapter 5: Configuring Amanda 51
    27)   Do you want Amanda to let the 
    user know who the call is for?
    (This is primarily for people who 
    answer calls for more than one per-
    son or share a telephone.)YESMailbox 997 settingFrom the Options group box, select the Identify 
    Called Party check box.
    NOFrom the Options group box, clear the Identify Called 
    Party check box.
    28)   If YES to 27, do you want 
    Amanda to let the user accept or re-
    ject the call based on who it is for?YESMailbox 997 settingFrom the Options group box, select the Call Screen-
    ing check box.
    NOUse the settings already specified for Screen Calls and 
    ID Call? in questions 20, 21, and 27.
    29)  If YES to 28, do you want users 
    to hear:
     Both who is calling and who 
    the call is for.
     Only who the call is for.BOTHGlobal settings parameter 
    is modified_call_
    screeningSet the parameter to False.
    ONLY WHO 
    CALL IS FORSet the parameter to True, which is the default.
    30)  Do you want to use a system or 
    custom Name/Extension recording?
    (The system recording says the 
    mailbox number instead of the us-
    er’s name. For example, if the user’s 
    mailbox is 143, Amanda says “For 
    mailbox 1-4-3.”)
    N
    OTE:
    It is a good idea to have 
    someone with a good 
    voice make a Name/Ex-
    tension recording for 
    each user, so Amanda 
    identifies users by name 
    on the first day, even if 
    you allow custom name/ 
    extension recording.
    SYSTEMMailbox 997 settingFrom the Options group box, clear the Record Name 
    & Extension check box.
    CUSTOMFrom the Options group box, select the Record Name 
    & Extension check box. Each user should make a re-
    cording. Until a user makes his recording, the system 
    recording is used.
    31)  Do you want to log information 
    about messages? If YES, the 
    MSG.LOG file will store:
     The date and time every mes-
    sage is received
     The date and time every mail-
    box is checked for messages 
    along with the DTMF the user 
    enteredYESGlobal settings parameter 
    is msg_logSet the parameter to True.
    NOSet the parameter to False, which is the default.
    32)  Do you want to log information 
    about accesses to mailboxes? If 
    YES, the USER.LOG file will store 
    the date, time, and mailbox when 
    any mailbox is accessed by DTMF. 
    This file can be analyzed for call 
    distributions and accesses by dates, 
    days, and times.YESGlobal settings parameter 
    is user_logSet the parameter to True.
    NOSet the parameter to False, which is the default.
    33)  What password does the admin-
    istrator want to use for Amanda?
    (You may not want to write this 
    down, but be sure that it gets reset. 
    The default is AMandA with the 
    first two and the last letter capital-
    ized.)Write pass-
    word here.Global settings parameter 
    is passwordEnter a password which contains no more than eight 
    letters. Passwords are case-sensitive.
    First Use Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and/or 
    ParameterAction 
    						
    							52 Installing [email protected]/Windows
    34)  What language should Amanda 
    use for prompts, such as “Please 
    hold…?”
    (You can offer information in more 
    than one language, ask for details.)ENGLISH
    SPANISHGlobal settings parameter 
    is 
    prompt_fileSet the parameter to one of the languages. ENGLISH 
    is the default. If you do not select English, you must 
    also install the prompts for the language.
    35)  Will Amanda be connected to a 
    printer so that you can print reports?YESGlobal settings parameter 
    is lpt_portSet the parameter to 1.
    NOSet the parameter to 0, which is the default.
    36)   What words do you want the 
    screen saver to display on the 
    Amanda computer? 
    (Write the words. The default is 
    “Buy more Amandas.”)Write a 
    phrase.Global settings parameter 
    is
    advertisingSet the parameter to an acceptable phrase. Recom-
    mended length is up to 30 characters, but maximum 
    length is 80.
    37) When users don’t delete mes-
    sages, they accumulate. Do you 
    want to get rid of messages that have 
    been listened to and have been 
    around for a long time?
    Be aware that deleted messages are 
    gone forever.YESGlobal settings parameter 
    is purgeSee Action for Question 38.
    NOSet the parameter purge 
    to 0, 
    which is the de-
    fault.
    38)  If YES to 37, write a number of 
    days (from 1 to 99) after which a 
    message that has been heard should 
    be deleted.Write a num-
    ber (1-99).Global settings parameter 
    is
     purgeSet purge 
    to x
    , where x is the number of days (1-
    90) after being heard that a message is purged.
    39)  Do you want to change the The 
    Amanda Company hold music to 
    another type of music?YESGlobal setting parameter 
    is hold_musicSet to one of the available music types: Bluegrass, 
    Country1, Country2, Jazz, Jennifer2 (a jazz composi-
    tion by an eight-year-old named Jennifer), Rock1, or 
    Rock2/
    NOSet the parameter to Traditional, the default.
    40)  Do you want to use the hold 
    music provided by The Amanda 
    Company or hold music and mes-
    sages of your own?The Amanda 
    CompanyN/AAmanda plays C:\AMANDA\HOLD.VOX by de-
    fault.
    YOUR OWNThere is no parameter or mailbox field for this. 
    To rerecord HOLD.VOX:
    1. Shut down Amanda. 
    2. At the DOS prompt (C:\AMANDA), type:
    COPY HOLD.VOX MUSIC.VOX
    so you can use this file later. If you already have 
    a MUSIC.VOX file, use another name.
    3. Restart Amanda.
    4. Using the telephone, log in to the system admin-
    istrator mailbox (999), select 8 for the System 
    Administration menu, then 3 to record the busy-
    hold music. 
    5. Make your recording. It becomes the file 
    C:\AMANDA\HOLD.VOX and is played by 
    Amanda to callers on hold. 
    6. If you create HOLD0.VOX, HOLD1.VOX, etc. 
    Amanda plays them after HOLD.VOX if the 
    extension remains busy. Each one is created as 
    HOLD.VOX, and must be changed to 
    HOLDx.VOX with a DOS command:
    COPY HOLD.VOX HOLDx.VOX
    Do the recording for the real HOLD.VOX (the 
    first music/message the caller hears) last.
    First Use Questionnaire (Continued)
    QuestionCircle
    ResponseLocation and/or 
    ParameterAction 
    						
    							Chapter 5: Configuring Amanda 53
    Configuring a New Installation
    Amanda has over 200 configuration parameters and settings. They are what make Amanda 
    so powerful and flexible. You will probably leave over 90% of those parameters set to 
    their default settings. However, armed with the answers to the First Use Questionnaire, 
    you should review the most commonly changed parameters (those in the General 
    Configuration section of the Setup utility).
    To set a new Amanda system’s general configuration parameters:
     Run Setup as explained in “Chapter 2: Getting Started.”
    Using Default and Recommended Mailboxes
    The following is a complete list of the default (and recommended) mailboxes in case you 
    need to change (or set) them. If two departments share an Amanda system, you might use 
    these mailboxes for one department and create another set for the other department. (For 
    more information about sharing an Amanda system, see “Sharing Amanda” on page 110.) 
    If you intend to use the defaults, don’t overwrite these mailboxes when you create new 
    mailboxes for employees.
    Default and Recommended Mailboxes
    Mailbox
    Configuration 
    Option
    Purpose
    0(no option)Mailbox for operator or receptionist. Mailbox 0 has been created for you.
    By default, this mailbox has Do Not Disturb locked OFF, call screening 
    locked OFF, Greeting 0 as the current greeting, 999 in the Done Chain, 
    stores messages, and is set to ring six times.
    8(no option)Mailbox that acts as a shortcut to mailbox 998. Mailbox 8 makes it easier 
    to send callers directly to voice mail. Live operators press transfer, call 
    Amanda, dial 8# followed by the mailbox number, and hang up. The caller 
    goes directly to voice mail.
    411box_idxMailbox for employee directory. Mailbox 411 has been created for you.
    By default, this mailbox has Do Not Disturb locked ON, call screening 
    locked OFF, Greeting 1 as the current greeting, an empty Done Chain, and 
    does not store messages. When callers press 411, they are asked to type 
    the first few letters of the name of the person they are calling. When they 
    hear the correct name and extension, they can press * to go directly to that 
    mailbox.
    990box_grtMailbox for Company Greeting. Mailbox 990 has been created for you.
    By default, this mailbox has Do Not Disturb locked ON, call screening 
    locked OFF, Greeting 1 as the current greeting, 991 in the Done Chain, and 
    does not store messages.
    991(no option)Mailbox for Caller Instructions. Mailbox 991 has been created for you.
    By default, this mailbox has Do Not Disturb locked ON, call screening 
    locked OFF, Greeting 1 as the current greeting, 0 in the Done Chain, and 
    does not store messages. 
    						
    							54 Installing [email protected]/Windows
    994hot_boxMailbox for use with PCPM codes. For example, you can set up a hot_box 
    to detect calls from modems. As you create a hot box mailbox, make sure 
    that the mailbox does NOT store messages and that Do Not Disturb is off. 
    In addition, the Extension field must transfer the caller to the fax machine 
    or whatever device is to be used by this box.
    In most cases, only one hot_box is defined to detect fax tones and the re-
    mainder are unused. However, you cannot separate these for companies or 
    departments that share Amanda. 
    995future_deliveryMailbox that stores messages to be delivered at some time in the future. 
    Mailbox 995 has been created for you.
     By default, this mailbox has Do Not Disturb locked ON, call screening 
    locked OFF, Greeting 0 as the current greeting, nothing in the Done Chain, 
    and stores messages.
    You don’t need to (and cannot) separate these for companies or depart-
    ments that share Amanda.
    996guest_defaultsMailbox which is the template for all new guest mailboxes.Mailbox 996 
    has been created for you.
    By default, this mailbox has Do Not Disturb OFF, call screening OFF, 
    Greeting 0 as the current greeting, nothing in the Done Chain, and stores 
    messages.
    You cannot separate these for companies or departments that share Aman-
    da.
    997defaults_boxMailbox which is the template for all new mailboxes. Mailbox 997 has 
    been created for you.
    You cannot separate these for companies or departments that share Aman-
    da.
    998box_sndMailbox for direct messaging. Mailbox 998 has been created for you.
    By default, this mailbox has Do Not Disturb locked ON, call screening 
    locked OFF, an empty Done Chain, and does not store messages.
    999(no option)Mailbox for system administration and for a quick hangup. Mailbox 999 
    has been created for you.
    You cannot separate these for companies or departments that share Aman-
    da.
    By default, this mailbox has Do Not Disturb locked OFF, call screening 
    locked OFF, an empty Done Chain, and an H in the Extension field. Never 
    change or delete this mailbox.
    10000(no option)Mailbox used to receive incoming fax messages and store them in the 
    previous mailbox accessed. To use this global fax mailbox, you must have 
    at least one fax modem connected to Amanda and assign a menu option to 
    go to mailbox 10000.
    If you want to create personal fax mailboxes, you can copy this mailbox, 
    and change the %P variable to indicate the mailbox where faxes are to be 
    stored. Then whenever that mailbox is executed, the fax message will be 
    stored in the mailbox whose number is stored in the %P variable.
    Default and Recommended Mailboxes (Continued)
    Mailbox
    Configuration 
    Option
    Purpose 
    						
    							Chapter 5: Configuring Amanda 55
    Configuring the Brooktrout Driver
    In some cases, you may need to change settings for your Brooktrout Driver using 
    Brooktrout’s Configuration Wizard.
    For example, when calling some pager companies, Amanda gets only part of a ringback or 
    no ringback sound at all. This confuses the Brooktrout version 2 driver. Amanda can treat 
    a PCPM error (which means no ringback was detected) as an answer if both of the 
    following are true:
     The Brooktrout driver’s VPP_MAX_START_SILENCE parameter is set to a val-
    ue appropriate for how long the paging company takes to answer the call and play 
    their prompt (for example, beep-beep-beep). A setting of 625 (which equals 10 
    sec.) is suggested.
     The Brooktrout driver’s VPP_MAX_START_OVERRIDE parameter setting 
    must be 1.
    To configure the Brooktrout driver:
    1. On the Start menu, select Start⇒Programs⇒Brooktrout⇒Configuration Wizard.
    2. Click Next until The Configuration Wizard—Advanced Options dialog appears.
    3. Click the Advanced Options button.
    The Advanced Options dialog appears.
    4. Click the Configure Board Parameters button.
    The Parameter Configuration dialog appears.
    5. Use it to select and set board parameters. 
    						
    							Chapter 6:
    Defining Tone Patterns
    Using AccuCall Wizard
    This chapter describes how to use AccuCall Wizard and AccuCall for Windows.
    Use AccuCall Wizard to train your Brooktrout voice board to recognize the call progress 
    tones used by your telephone switching system. You can use AccuCall Wizard for 
    standard tones such as Ringing, Busy, and Hangup, and, with a bit of configuration, for 
    custom tones such as do not disturb, reorder, or dial tones.
    AccuCall Wizard complements but does not replace the Brooktrout utility AccuCall for 
    Windows. Use AccuCall Wizard for basic analog switch integration, then use AccuCall 
    for Windows to refine or troubleshoot the PCPM table stored in your tone file (.TON) 
    created by AccuCall Wizard.
    AccuCall Wizard Features
    Call progress tones, such as the busy, dial tone, and fast busy tones, provide Amanda with 
    important information, which allows Amanda to control how Brooktrout voice boards 
    manage Call Progress Monitoring (CPM). This is called Programmable Call Progress 
    Monitoring (PCPM). AccuCall Wizard provides a quick method of creating PCPM tables.
    For more information about the tones and PCPM, see “Understanding Call Progress 
    Tones” on page 82.
    AccuCall Wizard:
     Works with most switches in the marketplace
     Trains the Brooktrout voice board to recognize Ringing, Busy, and Hangup tones
     Allows custom tone configuration of up to three tones
     Creates a tone file (which contains a PCPM table) that can be used with Windows 
    or DOS
     Loads the DOS file directly into the TAPI service provider
     Creates a file log containing error messages and error data for use in troubleshoot-
    ing
     Provides complete online help for all phases of training
    System Requirements
    Before using AccuCall Wizard, all of the following must be true:
     Your PC is running Windows NT or 2000.
     You have installed a Brooktrout voice board and Brooktrout drivers for Windows 
    NT or 2000. 
    						
    							58 Installing [email protected]/Windows
     You are connected to a PBX.
     You have connected the first two ports of your first Brooktrout voice board to tele-
    phone extensions.
    Training the Brooktrout Voice Board
    AccuCall Wizard guides you as you train your Brooktrout board to recognize call 
    progression tones from your telephone switching system.
    To train the Brooktrout voice board:
    1. On the Start menu, select Start⇒Programs⇒Brooktrout⇒AccuCall for 
    Windows.
    2. From the AccuCall for Windows application window, select File⇒Wizard from the 
    menu bar.
    AccuCall Wizard’s Welcome dialog box appears.
    3. Click Next>. 
    						
    							Chapter 6: Defining Tone Patterns 59
    The Configuration dialog box appears.
    4. Type the name of your telephone switching system in the PBX Name text box.
    5. By default, AccuCall Wizard uses the name of the PBX as the file name.
    6. Type or click   to browse for the path to your C:\AMANDA\PBX.DB\1001.TON 
    or 2001.TON (the file in which the PCPM table will be stored).
    7. If the dial tone on your telephone switching system is continuous, select the Wait For 
    Dialtone When Dialing This PBX check box. This confirms that the telephone line is 
    connected to the voice board channel before the training starts.
    Clear it if the dial tone is not continuous. 
    						
    							60 Installing [email protected]/Windows
    8. Click Advanced to define custom tones or change the definition of the default tones 
    (Ringing, Busy, and Hangup).
    a. Select the Ringing check box to train on the Ringing tone. 
    b. Select the Busy check box to train on the Busy signal. 
    c. Select the Hangup check box to train on the Hangup signal. 
    d. Select the Custom 1, Custom 2, and/or Custom 3 check boxes to train on a 
    custom designed tone. 
    e. (Optional) Click Configure to customize any of the selected tones using the 
    Custom Tone Configuration dialog box. See “Configuring a Customized 
    Tone” on page 64 for details and “Configuration Examples” on page 66 for 
    more information.
    For Ringing, Busy and Hangup tones, this dialog box shows how the pre-
    designed tones were configured.
    For custom tones, use this dialog to design your custom tone. After you design a 
    custom tone, the selection box becomes checked.
    f. Select the Prompt User Before Re-train check box to display the Test Results 
    dialog for any failed tones. If there were no problems during testing, Accu-
    Call Wizard does not display this dialog box.
    g. Type the number of times that AccuCall Wizard should verify the tone in the 
    Verification Count text box. The default is one.
    h. Type the number of milliseconds for the flash hook duration.
    i. Type the number of rings after which AccuCall Wizard reports that the tele-
    phone was not answered in the No. Answer Rings text box.
    9. Click OK to exit the Advanced Settings dialog box and return to the wizard. 
    						
    All Amanda manuals Comments (0)

    Related Manuals for Amanda Work Group Manual