Amanda Work Group Manual
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Chapter 8: Using Serial Integration 101 NOTE:To modify the above for another digit plan, use the appropriate number of rs, bs, ss, es, and xs. To program the message waiting lights: To program the message waiting lights for NEC 2000, use the following in the Method field of the two notification records used for Light ON and Light OFF: To program the message waiting lights for NEC 2400 IMG, use the following in the Method field of the two notification records used for Light ON and Light OFF: N OTE:These examples uses logical serial port 1; for other ports, the 1’s would have to be replaced. AT&T System 75 or Definity-G3 If you use AT&T System 75 or Definity-G3 (smdi_type s75), call The Amanda Company’s customer support team for more information. Ask to be faxed Technical Note 14, “Serial Integration for System 75 and Definity-G3.” To set configuration options for use with System 75 and Definity-G3: 1. Follow steps 1 through 4 in the Bellcore Standard SDMI procedure “To modify configuration options for use with Bellcore Standard SMDI:” in the “Bellcore Standard SMDI” section. 2. Scroll the tab bar and select the SMDI Settings tab. 4-Digit Station Plan integration 2040xxxssssxxxxxrrrrxx integration 2041xxxssssxxxxxbbbbxx integration 2042xxxssssxxxxxrrrrxx integration 2043xxxeeeexxxxxxxxxxx integration 20432xxttttxxxxxxxxxxx Light ON:@S(1,’\002’)S(1,’0!A1’)S(1,’%U’)S(1,’\003’) Light OFF:@S(1,’\002’)S(1,’0!A5’)S(1,’%U’)S(1,’\003’) Light ON:@S(1,’\002’)S(1,’0!B2’)S(1,’%U’) S(1,’0000000001’)S(1,’\003’) Light OFF:@S(1,’\002’)S(1,’0!B6’)S(1,’%U’) S(1,’0000000001’)S(1,’\003’)
102 Installing [email protected]/Windows You can press the Tab key to move from setting to setting. a. Select s75 from the Type drop-down list box. b. If the first port on the telephone switching system is not identified as the log- ical port 1, select the appropriate port number in the Base Port text box. For example, some telephone switching systems use the port’s extension or another logical terminal number to identify the port. The first port may be exten- sion 241, with the second port 242, etc. These numbers must be consecutive. For example, if the first or base port is 241, you use select 241 in the Base Port text box. c. In the Port text box, select the number of the logical serial port you are using for SMDI. This is the number from step 4 in “To modify configuration options for use with Bellcore Standard SMDI:” d. In the Delay text box, select the number of tenths of seconds that Amanda waits after the call is answered before looking for integration information. This allows more than one packet to be sent to a port per telephone call. Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 255. e. In the Pretimeout text box, select the maximum number of seconds that an SMDI packet can precede the forwarded call. Start with 50, the default, but you may need to experiment to determine the best setting. On the NEC 2000, one solution provider reports that 15 is a good setting. f. In the Start spin box, select 8. g. In the Stop spin box, select 11. N OTE:The Max, Pretimeout, Start, Stop, and Termination String settings do not apply to AT&T System 75 and Definity-G3 telephone switch- ing systems.
Chapter 8: Using Serial Integration 103 3. Scroll the tab bar and select the Telephone Switch Integration tab. You must also modify your integration patterns to match the data sent by the tele- phone switching system. The patterns are created using the Setup utility, the Telephone Switch Integration tab, and the Integration Patterns button for the correct PBX. You settings are stored in C:\AMANDA\PBX.DB\1001.PBX or 2001.PBX file. For details about creating integration patterns, see “Adding Integration Patterns” on page 38. Enter the integration strings in the column for the extension plan your system uses. Verify that your integration lines are: integration 10 xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxrrr D integration 10 xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxrrr D integration 10 xxxxxxxxxxxxxx*xxxxAxxxxxxxxxxxrrr C integration 10 xxxxxxxxxxxxeeexxxxAxxxxxxxxxxxxxx C integration 10 xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxbbb B integration 10 xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxbbb B integration 10 xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxrrr S integration 10 xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxrrr S integration 10 xxxxxxxxxxxxxx*xxxxxxxxxxxxxxxxrrr x integration 10 xxxxxxxxxxxxsssxxxxxxxxxxxxxxxxrrr x NOTE:The integration lines above are for a three (3) digit station plan. When you have a mixed dialing plan, (for example, 3 and 4 digit extensions) you must have integration strings to handle ALL possible combinations. To modify to another digit plan, use the appropriate number of r’s, b’s, s’s, e’s, and x’s. The proper integration lines vary depending on your System 75 software release, digital telephone set model, and the data car- tridge that you use in the digital set. If you experience problems with the integration strings defined above, run option 3 in the Setup utility (Inte- gration Helper) to assist you, or contact customer support. Also, you need to defined the telephones system dial code “What to dial when a port goes off-hook” with the code you defined above in FEATURE ACCESS CODE Call Pickup Access Code. Finally, you must create mailboxes for each extension number where Amanda’s ports are connected. The parameters must be defined as follows: Extension: @G(990) Do Not Disturb: OFF LOCK: ON Store Messages? NO Chains RNA: 990 Chains Busy: 990 Mailbox 990 is the default Company Greeting mailbox. If you have redefined the Company Greeting mailbox for any of the ports, use that mailbox instead of 990. N OTE:The examples use %U (for mailbox), but you may prefer %E (for Exten- sion field) or %V (for Variable field). You can use %E when the Exten- Light ON:*4%U Light OFF:#4%U
104 Installing [email protected]/Windows sion field contains only the extension number. (For example, if the Extension field contains an H for a blind transfer or starts with a @, %E is unusable.) You can use %U only if the mailbox is the same as the ex- tension number. If you use %V, the Variable field in the notification record must contain the extension number. The *4 and #4 are the AT&T default values, often left as the standard, but fully configurable. Watch out for dialplan conflicts if you change them because the conflicts can slow down system operation if a needed wait for dial timeout (that is, a four-digit speedial code) has the same first few digits as the message waiting light feature. Ericsson MD-110 This section covers serial integration for the Ericsson MD-110 system. To set configuration options for serial integration on Ericsson MD-110: 1. Follow steps 1 through 4 in the Bellcore Standard SDMI procedure “To modify configuration options for use with Bellcore Standard SMDI:” in the “Bellcore Standard SMDI” section. 2. Scroll the tab bar and select the SMDI Settings tab. You can press the Tab key to move from setting to setting. a. Select md110 from the Type drop-down list box. b. If the first port on the telephone switching system is not identified as the log- ical port 1, select the appropriate port number in the Base Port text box. For example, some telephone switching systems use the port’s extension or another logical terminal number to identify the port. The first port may be exten-
Chapter 8: Using Serial Integration 105 sion 241, with the second port 242, etc. These numbers must be consecutive. For example, if the first or base port is 241, you use select 241 in the Base Port text box. c. In the Port text box, select the number of the logical serial port you are using for SMDI. This is the number from step 4 in “To modify configuration options for use with Bellcore Standard SMDI:” d. In the Delay text box, select the number of tenths of seconds that Amanda waits after the call is answered before looking for integration information. This allows more than one packet to be sent to a port per telephone call. Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 255. e. In the Pretimeout text box, select the maximum number of seconds that an SMDI packet can precede the forwarded call. Start with 50, the default, but you may need to experiment to determine the best setting. On the NEC 2000, one solution provider reports that 15 is a good setting. f. In the Start spin box, select the number of digits in your extension plan. For example, select 3 if you have a 3-digit extension plan. g. (Optional) In the Stop spin box, select the number of digits in your port num- ber information that the telephone switching system will send. This number will usually be 2. N OTE:The Max and Termination String settings do not apply to Ericsson MD-110 telephone switching systems. 3. Scroll the tab bar and select the Telephone Switch Integration tab. You must also modify your integration patterns to include the SMDI information shown below. The patterns are created using the Setup utility, the Telephone Switch Integration tab, and the Integration Patterns button for the correct PBX. You settings are stored in C:\AMANDA\PBX.DB\1001.PBX or 2001.PBX file. For details about creating integration patterns, see “Adding Integration Patterns” on page 38. Enter the integration strings in the column for the extension plan your system uses. See “Using Character Codes” on page 41 for more information about the codes such as rrr or rrrr.) 4-Digit Station Plan3-Digit Station Plan 80rrrrxx80rrrxx 81eeeexx81eeexx 82eeeexx82eeexx 83ssssrrrrxx83sssrrrxx 85rrrrxx85rrrxx 86rrrrxx86rrrxx 91ssssrrrrxx91sssrrrxx 92ssssbbbbxx91sssbbbxx
106 Installing [email protected]/Windows If you are using the JOVE utility, the integration timeout precedes each integra- tion string as follows. This example is only for 4-digit station plans. The example uses 10 as the setting for the Integration First Digit Timeout spin box. (10 equals 10 tenths of seconds or a total of 1 second, causing Amanda to timeout after 1 second if the packet has not been received). 10 is used because it is the default for serial integration. N OTE:To modify the above for another digit plan, use the appropriate number of rs, bs, ss, es, and xs. To program the message waiting lights: To program the message waiting lights for Ericsson MD-110, use the following in the Method field of the two notification records used for Light ON and Light OFF: \B represents Ctrl+B, the start of transmission (STX) character. %E should be the same number of digits and smdi_start specifies. N OTE:These examples uses logical serial port 3; for other ports, the 3’s would have to be replaced. Generic This section covers a generic serial integration. It is designed for any telephone switching system using serial integration other than those that: Use Bellcore Standard SMDI Are NEC 2000 or NEC 2400 systems Are AT&T System 75 or Definity-G3 systems Are Ericsson MD-110 systems 94rrrrxx94rrrxx 95bbbbxx95bbbxx 3-Digit Station Plan integration 1080rrrxx integration 1081eeexx integration 1082eeexx integration 1083sssrrrxx integration 1085rrrxx integration 1086rrrxx integration 1091sssrrrxx integration 1092sssbbbxx integration 1094rrrxx integration 1095bbbxx Light ON:@S(3,’\B06%E01\N’) Light OFF:@S(3,’\B07%E01\N’)
Chapter 8: Using Serial Integration 107 To set configuration options for generic serial integration: 1. Follow steps 1 through 4 in the Bellcore Standard SDMI procedure “To modify configuration options for use with Bellcore Standard SMDI:” in the “Bellcore Standard SMDI” section. 2. Scroll the tab bar and select the SMDI Settings tab. You can press the Tab key to move from setting to setting. a. Select generic from the Type drop-down list box. b. If the first port on the telephone switching system is not identified as the log- ical port 1, select the appropriate port number in the Base Port text box. For example, some telephone switching systems use the port’s extension or another logical terminal number to identify the port. The first port may be exten- sion 241, with the second port 242, etc. These numbers must be consecutive. For example, if the first or base port is 241, you use select 241 in the Base Port text box. c. In the Port text box, select the number of the logical serial port you are using for SMDI. This is the number from step 4 in “To modify configuration options for use with Bellcore Standard SMDI:” d. In the Delay text box, select the number of tenths of seconds that Amanda waits after the call is answered before looking for integration information. This allows more than one packet to be sent to a port per telephone call. Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 255. e. In the Pretimeout text box, select the maximum number of seconds that an SMDI packet can precede the forwarded call. Start with 50, the default, but you may need to experiment to determine the best setting. On the NEC 2000, one solution provider reports that 15 is a good setting. f. In the Start spin box, select the number that indicates the position in the inte- gration packet sent by the telephone switching system where the field con- taining the port number starts. Start counting positions in the packet with the number 1. The default is 8. g. In the Stop spin box, select the number that indicates the position in the inte- gration packet sent by the telephone switching system where the field con- taining the port number ends. Start counting positions in the packet with the number 1. The default is 11. In the Max spin box, select the maximum number of characters expected/accepted per packet. The default is 143. In the Terminal String text box, you must type the termination character set (if there is one). Leave this option empty if the packets are terminated only by receiving the maximum number of characters (set in the Max spin box). 3. Scroll the tab bar and select the Telephone Switch Integration tab. You must also modify your integration patterns to include the SMDI information shown below. The patterns are created using the Setup utility, the Telephone Switch Integration tab, and the Integration Patterns button for the correct PBX. You settings are stored in C:\AMANDA\PBX.DB\1001.PBX or 2001.PBX file. For details about creating integration patterns, see “Adding Integration Patterns” on page 38.
108 Installing [email protected]/Windows In addition to the preceding procedure, you may need to write appropriate notification records to turn message lights on and off. Consult your PBX manual for this information.
Chapter 9: Miscellaneous Configuring Types of Lines Most people connect Amanda to standard analog lines known as loop start lines that indicate a new call by sending an AC voltage to the telephone ringer. You can also connect Amanda to Direct Inward Dialing (DID) lines with an appropriate DID interface unit. Amanda assumes that you have a DID interface unit, such as Exacom DID-200 Series, that processes a hookflash as battery reversal. When you use DID, Amanda receives the last few digits of the dialed number. Those digits are used as (or modified by programming to be) the internal extension. Then the caller does not have to enter an extension. Use the following Telephone Line Options Diagram to determine what configuration settings you need. C AUTION:The parameter ring_mode is a global setting. If any lines into Amanda are loopstart (such as those that perform notification records), ring_mode must be true. Telephone Line Options Diagrams
110 Installing [email protected]/Windows These parameters are global settings parameters and are stored in the install.cfg file. Sharing Amanda Sometimes more than one company or department share an Amanda system. Specific ports are assigned to specific groups. For example, on a two-port system shared by two companies, one company receives calls on port 1 and another on port 2. This affects the configuration parameters that determine which mailbox is used for: The company or initial greeting that callers hear when they call one of the compa- nies. The employee directory that contains the names of all the users as they appear in the Directory Name 1 and Directory Name 2 fields. The direct message mailbox that allows you to record a message for a mailbox without having to transfer to that extension. You hear either the mailbox’s greet- ing or the name and extension recording (depending on the setting for the short_direct_send configuration parameter). For example, you can leave a mes- sage for someone that you know is out of the office or not to be disturbed. The following procedures are based on an four-port Amanda system shared by two companies.