Amanda Work Group Manual

							Chapter 7: Faxing91
Modifying the PCPM Tone Table
To modify the tone table for Brooktrout voice boards:
1. Run AccuCall Plus. 
For more information about AccuCall Plus, see “Using AccuCall for Windows” on 
page 70.
2. To detect a FAX tone, use the following:
All other values can remain at their defaults.
N
OTE:Remember to insert the FREQ1 value of 1100 into the filter table in one 
of the first four positions. Only frequencies in the first four positions are 
used for terminating tones.
Creating the Hot Box Mailbox
The Amanda Company recommends using mailbox 994 as the first hot_box, but you can 
use any valid mailbox. Use the mailbox window of Amanda Administrator to create the 
mailbox that will process the PCPM tone. See Administering [email protected]/
Windows for information about creating mailboxes.
Scenario #1: Blind transfer to fax machine
After calling Amanda, the caller presses the Start button on his fax machine during the 
Company greeting (or some other greeting). Amanda recognizes the tone and processes 
mailbox 994. mailbox 994 performs a blind transfer to the fax machine. The Extension 
field for mailbox 994 must contain the extension connected to the fax machine followed 
by an H (hangup).
Example Extension field:
1000H
where extension 1000 is connected to the fax machine
NAME:FAX CNG TONE
TYPE:OTHER
TERMINATING:YES
CADENCE:NO
FREQ1:1100
FREQ2:NONE
PCPMCODE:12 (12 through 21 are acceptable)
QUICKCOUNT:400
ON TIME:528
OFF TIME:2976 
						

							92 Installing [email protected]/Windows
Scenario #2: Fax message left for user (who can view the fax using Amanda 
Messenger)
The caller dials a user and presses the Start button on his fax machine during the user’s 
greeting. Amanda recognizes the tone and processes mailbox 994. mailbox 994 tells 
Amanda to create a fax message for the user who was called. The Extension field for 
mailbox 994 contains tokens similar to the following:
Example Extension field:
@J(%P,,%X%F-H)
which translates as the following:
@ Indicates to Amanda that the system is to perform token programming
J() token Command that allows a fax to be received as a file or as a message for a 
mailbox
%P Indicates that the owner of the most recently processed mailbox is to receive 
the fax message
Makes Amanda wait until a call rings into a fax port
%X System variable that contains the codes needed to transfer dial tone on the 
current port
%F The extension of the fax port being used
-H A hangup (after pausing a half second to complete a blind transfer)
Setting the Hot Box Options
You must let Amanda know the mailbox that will process the PCPM tone by setting the 
hot_box configuration option.
To designate a mailbox to accept incoming faxes:
1. Run the Setup utility. At the DOS prompt, from the directory C:\AMANDA, type:
SETUP
Then press Enter.
2. From the main menu, press 3.
The System Configuration Options menu appears.
3. From the System Configuration menu, type:
A
(for Advanced Configuration).
4. From the Advanced Configuration menu, type:
H
(for Hot Boxes).
5. Select the number that corresponds to the PCPM code.  
						

							Chapter 7: Faxing93
6. Type the mailbox number next to the code.
Your typing replaces previous setting (by default -1 for no mailbox).
7. Press F10 to save.
Sending Faxes
You can install Amanda’s fax driver—Amanda Fax. You can use Amanda Fax from any 
Windows application that has a Print command. You can send documents, spreadsheets, 
pictures, or anything else that the application can print. You can:
 Fax an item to another location via Amanda’s fax modem.
 Create a fax message to be mailed to users on your Amanda system.
 Save the item as a file that can be:
- Sent later as a fax via Amanda’s fax modem.
For example, if you copy this file to Amanda server using Amanda Monitor, you 
can fax it to callers.
- Imported as a fax message.
To fax documents via Amanda voice server or create fax messages to be sent via Amanda 
Messenger, you need a fax modem attached to and properly configured for use with your 
Amanda voice server. 
In all cases, you need Amanda Fax installed on each workstation from which faxes will 
originate.
For details about installing and using Amanda Fax, see [email protected]/Windows 
Workstation Features. For details about faxbacks, see the “Programming Examples” 
chapter in Administering [email protected]/Windows. 
						

							94 Installing [email protected]/Windows 
						

							Chapter 8:
Using Serial Integration
Serial Integration Overview
Serial integration is a type of digital integration in which the telephone switching system 
uses the computer’s serial port to communicate to Amanda. A data line from the central 
office or telephone switching system sends information and instructions (about the caller 
and called party) to your on-site voice mail system. 
For example, if you call Amanda from an internal extension, Amanda recognizes you and 
asks only for your security code. Serial integration makes getting your messages faster.
Amanda can support the following types of serial integration on Brooktrout voice boards:
 Bellcore Standard
 NEC 2000 and NEC 2400
 AT&T System 75 or Definity-G3
 Ericsson MD-110 systems
 Generic which can apply to other types of serial integration when the options are 
set correctly
N
OTE:The Amanda Company recommends using a user’s telephone extension 
number as his mailbox in all cases, but, with digital integration, this one-
to-one correspondence is required.
Serial port and serial integration (SMDI) settings are stored in the install.cfg file.
Bellcore Standard SMDI
This section covers serial integration for any telephone switching system that uses 
Bellcore Standard Simplified Message Desk Interface (SMDI). For example, Centrex, 
Northern Telecom SL-1 with a VoiceBridge, and Fujitsu F-9600 use SMDI.
To modify configuration options for use with Bellcore Standard SMDI:
1. Choose an available serial port on the computer. The serial port you use must be 
COM1, COM2, COM3, or COM4. 
Whatever serial port you use, make sure nothing else is configured to use that port or 
the IRQ (hardware interrupt) configured for use with that port.
2. From the Start menu, select Start⇒Programs⇒Amanda Server⇒Setup.
The Amanda Setup dialog box opens.
The Setup utility’s basic operation is explained in “Logging On to Amanda” on 
page 5. 
						

							96 Installing [email protected]/Windows
3. Select the Serial Port Settings tab.
4. Select a serial port that has not yet been assigned.
To prevent confusion, you can use Serial Port 1 for COM port 1 (COM1), Serial Port 
2 for COM port 2 (COM2), etc., but this is not necessary. The serial port is a logical 
port as understood by the Amanda system. The COM port is the physical port 
assigned to that logical port. For example, you can use define Serial Port 4 as COM 
port 1.
Remember the number of your serial port because you use it in step 5c.
a. Use the spin buttons to select settings for the correct COM Port, Baud Rate 
(really bps—bits per second), Data Bits, and Stop Bits for serial integration.
b. Select a parity type from the Parity drop-down list box.
5. Scroll the tab bar and select the SMDI Settings tab. 
						

							Chapter 8: Using Serial Integration 97
You can press the Tab key to move from setting to setting.
a. Select smdi from the Type drop-down list box.
b. If the first port on the telephone switching system is not identified as the log-
ical port 1, select the appropriate port number in the Base Port text box.
For example, some telephone switching systems use the port’s extension or 
another logical terminal number to identify the port. The first port may be exten-
sion 241, with the second port 242, etc. These numbers must be consecutive. 
For example, if the first or base port is 241, you use select 241 in the Base Port 
text box.
c. In the Port text box, select the number of the logical serial port you are using 
for SMDI.
This is the number from step 4.
d. In the Delay text box, use the default setting, which is 0.
e. In the Pretimeout text box, select the maximum number of seconds that an 
SMDI packet can precede the forwarded call. The default is 50.
N
OTE:The Max, Start, Stop, and Terminal String settings do not apply to 
telephone switching systems that use Bellcore Standard SMDI. The 
post-timeout setting is specified as Integration First Digit Timeout 
from the Telephone Switch Integration tab as it applies to inband as 
well as serial integrations.
6. Scroll the tab bar and select the Telephone Switch Integration tab.
You must also modify your integration patterns to include the SMDI information 
shown below. 
The patterns are created using the Setup utility, the Telephone Switch Integration tab, 
and the Integration Patterns button for the correct PBX. You settings are stored in 
C:\AMANDA\PBX.DB\1001.PBX or 2001.PBX file. 
						

							98 Installing [email protected]/Windows
For details about creating integration patterns, see “Adding Integration Patterns” on 
page 38. 
 Enter the integration strings in the column for the extension plan your system 
uses. 
See “Using Character Codes” on page 41 for more information about the codes 
such as rrr or rrrr.
a. If you are using the JOVE utility, the integration timeout precedes each inte-
gration string as follows. This example is only for 4-digit station plans. The 
example uses 20 as the setting for the Integration First Digit Timeout spin 
box. (20 equals 20 tenths of seconds or a total of 2 seconds, causing Amanda 
to timeout after 2 seconds if the packet has not been received) 
N
OTE:To modify the above for another digit plan, use the appropriate 
number of rs, bs, ss, es, and xs.
To program the message waiting lights:
 Use the following in the Method field of the two notification records used for 
Light ON and Light OFF:
4-digit Extension 
Plan3-digit Extension 
Plan
Axxxrrrr0000000Axxxxrrr0000000
Bxxxbbbb0000000Bxxxxbbb0000000
Nxxxrrrr0000000Nxxxxrrr0000000
AxxxrrrrxxxssssAxxxxrrrxxxxsss
BxxxbbbbxxxssssBxxxxbbbxxxxsss
NxxxrrrrxxxssssNxxxxrrrxxxxsss
DxxxxxxxxxxeeeeDxxxxxxxxxxxeee
4-digit Station Plan
integration 20Axxxrrrr0000000
integration 20Bxxxbbbb0000000
integration 20Nxxxrrrr0000000
integration 20Axxxrrrrxxxssss
integration 20Bxxxbbbbxxxssss
integration 20Nxxxrrrrxxxssss
integration 20Dxxxxxxxxxxeeee
4-digit Station Plan
Light ON:@S(1,OP:MWI 000%U!\D)
Light OFF:@S(1,RMV:MWI 000%U!\D)
3-digit Station Plan
Light ON:@S(1,OP:MWI 0000%U!\D) 
						

							Chapter 8: Using Serial Integration 99
NOTE:The message codes above are for a 4-digit and 3-digit station plan. 
To modify to another digit plan, use the appropriate number of 0s. 
These examples use 
logical serial port 1; for other ports, the 1’s would 
have to be replaced.
NEC 2000 and NEC 2400
This section covers serial integration for NEC 2000 and NEC 2400 systems.
To set configuration options for serial integration on NEC 2000 or NEC 2400:
1. Follow steps 1 through 4 in the Bellcore Standard SDMI procedure “To modify 
configuration options for use with Bellcore Standard SMDI:” in the “Bellcore 
Standard SMDI” section.
2. Scroll the tab bar and select the SMDI Settings tab.
You can press the Tab key to move from setting to setting.
a. Select necmci from the Type drop-down list box.
b. If the first port on the telephone switching system is not identified as the log-
ical port 1, select the appropriate port number in the Base Port text box.
For example, some telephone switching systems use the port’s extension or 
another logical terminal number to identify the port. The first port may be exten-
sion 241, with the second port 242, etc. These numbers must be consecutive. 
For example, if the first or base port is 241, you use select 241 in the Base Port 
text box.
Light OFF:@S(1,RMV:MWI 0000%U!\D) 
						

							100 Installing [email protected]/Windows
c. In the Port text box, select the number of the logical serial port you are using 
for SMDI.
This is the number from step 4 in “To modify configuration options for use with 
Bellcore Standard SMDI:”
d. In the Delay text box, select the number of tenths of seconds that Amanda 
waits after the call is answered before looking for integration information. 
This allows more than one packet to be sent to a port per telephone call. 
Amanda uses the last (most recent) packet. The default is 0. The range is 0 to 
255.
e. In the Pretimeout text box, select the maximum number of seconds that an 
SMDI packet can precede the forwarded call. Start with 50, the default, but 
you may need to experiment to determine the best setting. On the NEC 2000, 
one solution provider reports that 15 is a good setting.
f. In the Start spin box, select the number that indicates the position in the inte-
gration packet sent by the telephone switching system where the field con-
taining the port number starts. Start counting positions in the packet with the 
number 1. The default is 8.
g. In the Stop spin box, select the number that indicates the position in the inte-
gration packet sent by the telephone switching system where the field con-
taining the port number ends. Start counting positions in the packet with the 
number 1. The default is 11.
N
OTE:The Max and Termination String settings do not apply to NEC tele-
phone switching systems.
3. Scroll the tab bar and select the Telephone Switch Integration tab.
You must also modify your integration patterns to match the data sent by the tele-
phone switching system. 
The patterns are created using the Setup utility, the Telephone Switch Integration tab, 
and the Integration Patterns button for the correct PBX. You settings are stored in 
C:\AMANDA\PBX.DB\1001.PBX or 2001.PBX file.
For details about creating integration patterns, see “Adding Integration Patterns” on 
page 38. 
 Enter the integration strings in the column for the extension plan your system 
uses. 
See “Using Character Codes” on page 41 for more information about the codes 
such as rrr or rrrr.
If you are using the JOVE utility, the integration timeout precedes each integra-
tion string as follows. This example is only for 4-digit station plans. The example 
uses 20 as the setting for the Integration First Digit Timeout spin box. (20 equals 
20 tenths of seconds or a total of 2 seconds, causing Amanda to timeout after 2 
seconds if the packet has not been received).
4-Digit Station Plan3-Digit Station Plan
40xxxssssxxxxxrrrrxx40xxxsssxxxxxxrrrxxx
41xxxssssxxxxxbbbbxx41xxxsssxxxxxxbbbxxx
42xxxssssxxxxxrrrrxx42xxxsssxxxxxxrrrxxx
43xxxeeeexxxxxxxxxxx43xxxeeexxxxxxxxxxxx
432xxttttxxxxxxxxxxx432xxtttxxxxxxxxxxxx