Amanda Work Group Manual

							Appendix F: Installing Amanda 271
28. Right-click and drag both files (AccuCall Wizard.exe and AccuCall Wizard.hlp) to 
C:\Rht\AccuWiz. Click Yes To All to overwrite the files already in AccuWiz (the 
older files are outdated).
Installing Amanda
To start the Amanda installation program:
1. Insert the Amanda CD in the CD-ROM drive.
2. Open My Computer from the desktop then the CD-ROM drive.
The contents of the drive are as follows:
3. Double-click Amanda (in the root of the Amanda CD). 
						

							272 Installing [email protected]/Windows
The Thank You dialog box appears.
4. Click Next>.
The Type of Installation dialog box appears.
5. Select Full Installation then click Next>.
The Telephone dialog box appears. 
						

							Appendix F: Installing Amanda 273
The Program Group dialog box appears. 
						

							274 Installing [email protected]/Windows
6. Use the default (Amanda Server) then click Next>.
The Languages dialog box appears.
7. Most people will choose English at this point then click Next>.
You can load more than one set of prompts.
8. (Optional) Select any appropriate prompt check boxes then click Next>.
The Install as a Service dialog appears. 
						

							Appendix F: Installing Amanda 275
9. Click Yes.
The installation program copies the Amanda files to your hard drive at C:\Amanda.
The the Read the README Now? dialog box appears.
10. Click Yes or No, depending on your needs.
The README contains useful information about the installed product. 
						

							276 Installing [email protected]/Windows
11. Click OK when the installation finishes.
Setup information is found elsewhere in this guide. Do not configure Amanda at this 
time.
12. When you see the following dialog box, click OK.
Setting Up pcANYWHERE Software
Your Amanda voice server comes with an external data modem and a copy of 
pcANYWHERE 9.2, an application that allows The Amanda Company customer service 
representatives to dial into your Amanda system. You can run pcANYWHERE over a 
TCP/IP network instead of the modem—if that is more convenient. 
You can also access the server using pcANYWHERE. However, The Amanda Company 
only provides one license for pcANYWHERE, and that is for the copy of it running on 
Amanda voice server. You will need one for your workstation. pcANYWHERE can be 
purchased at a PC software store.
The modem software must be installed before you start the following procedure. (In the 
Control Panel, click Modems and add your modem’s software, etc.)
To setup pcANYWHERE: 
						

							Appendix F: Installing Amanda 277
1. Unless you will be using the network for communication, connect the external data 
modem to COM4. This is the only 25-pin serial port on your system.
2. From the Start menu, select Start⇒Programs⇒Symantec⇒pcANYWHERE.
pcANYWHERE’s main window appears.
3. Click the Be A Host PC button to specify your connection type.
If you use a dial-up connection with a modem, select Modem.
If you use a TCP/IP connection, select Network.
4. On the File menu, select Wait For Connection.
5. Once the connection is made, you are asked for your logon account name and pass-
word.
The default account name is AMANDA. The default password is AMandA.
N
OTE:The default security type is pcANYWHERE security. 
If you have any additional questions or problems using pcANYWHERE, 
please contact Amanda technical support at (800) 800-9822.
Installing the Hard Lock Driver
The hard lock driver allows you to add client connections to your system.
To install the hard lock driver:
1. Double-click Hldrv32 (in the root of the Amanda CD).
The Hardlock Device Driver Installation dialog box appears.
2. Click Next>.
The Hardlock Device Driver Installation - Select Destination Directory dialog box 
appears.
3. Use the default (C:\hardlock) then click Next>.
The Hardlock Device Driver Installation - Start Installation dialog box appears.
4. Click Next>.
At the next dialog box, click Finish.
5. Now you can reboot the computer. 
						

							278 Installing [email protected]/Windows
Installing the Clients
During the Amanda installation, the Clients folder was copied to you hard drive as 
C:\Clients. You initially have five client connections, so only ten clients can access 
Amanda at the same time.
To install any of the clients:
1. From a workstation that can access the server, open the C:\Clients folder.
2. Do one of the following:
 Double-click ClientsInstall.exe to install:
-  The administrative clients, Amanda Administrator and Amanda Monitor
- The user clients, Amanda Messenger and Amanda Dialer
 Double-click Fax32Install.exe to install the 32-bit version of Amanda Fax.
 Double-click InboxInstall.exe to install Amanda Unified Messenger.
3. Follow the directions on the screen. 
						

							- token 137
Symbols
#
 207
end of DTMF entry 215
## 207
%A token 141
%B token 141
%C token 141
%D token 142
%E token 142, 231
%F token 142
%G token 143
%H token 143
%I token 144
%M() token 153
%N token 153
%P token 154
%R token 160
%T token 161
%U token 162, 231
%V token 162, 231
%W token 163
%X token 164
%Y token 164
%Z token 165
+() token 140
, token 137
() token 141
?() token 137
@ token 137
[() token 138
\
backslash keystroke
 138
\A
Ctrl+G keystroke
 138
\B
Ctrl+B keystroke
 138
\N
Ctrl+J keystroke (newline)
 
138
\R
return keystroke (Ctrl+M)
 138
\T
tab keystroke (Ctrl+I)
 138
]() token 139
^() token 139
{ } token 139
|() token 140
~ token 140
Numerics
0
 53
10000 54
1001.PBX 25, 31, 38
adding integration patterns 40
411 53, 219
prompt for transfer 215
8 53
990 53
991 53
994 54
995 54
996 54
997 54
998 54
998 shortcut
mailbox
 53
999 54
A
abbreviate_dates
 189
abbreviate_greeting 189
abbreviating
dates
 189
system greeting 189
absolute value
P() token
 155
accessing
mailboxes
 150
Accucall Plus 230
AccuCall Wizard 19
activating
Amanda
 189, 209
mailboxes 210, 211
activation key 193
activation keys
voice security
 218
activation_key 189
active_hold 190
addressing
RDSP/x000 voice boards
 242
RDSP/x32 voice boards 236
RTNI-xATI voice boards 247
ShowJump utility 235, 242
adpcm_hq 190
adpcm_nq 190
adpcm_pq 190
alphabetical
token list
 137
always_report_queue_position 191
Amanda
backing up initial settings
 22
configuring 53
installing 271
logging on 5
protecting 254
running as a service 5
shutting down 151
starting 5
uninstalling 271
updating 271
Amanda Administrator 185
Amanda Dialer
maximum port number
 194
minimum port number 194
Amanda Fax 173
Amanda Monitor 185
analog
telephone switching systems
 
230
ANI 143, 206
character code 42
answering
beeps
 193
answers
storing
 159
applications
using mailboxes and tokens
 
210, 211
asking
questions
 159
assigning
variables
 118, 141
assumptions iii
AT&T System 75 223
serial integration 101
Index 
						

							280 Installing [email protected]/Windows
attendant
automated
 2
off-duty 3
primary 2
secondary 3
auto_queue 191
auto_report 191
auto_report_time 191
auto_wrap 191
automated attendant 2
Automatic Number Identification 
143, 206
B
b
character code
 41
backing up
initial settings
 22
base I/O ports 246, 249
Base Port
defined for SMDI
 222
baudn 221
beep_freq 192
beep_volume 192
beeps
connection
 193
for recording 192
recording 211
volume 192
begin_rec_prompt 192
Bellcore Standard 95, 223
blind transfers 230
boards
voice
 140, 141
box_grt 53, 219
box_idx 53, 219
box_outdial 228
box_snd 54, 111, 112, 219
bps 221
Brooktrout
busy notification
 192
options and defaults 198, 202, 
203, 213
voice board 217
buses
MVIP
 245, 248
busy 152
active hold 190
Brooktrout notification option 
192
character code 41
dial code 28
dl_bsyret 28
no holding 193
queuing busy calls 113
time between transfer attempts 
215
treated as Ring No Answer 193
Busy chain 231
busy extensions 191
RNA treated as busy 217
busy message 230
volume 201
busycycles 192
bypassing
security codes
 150
C
c
character code
 42
ca_file 192
ca_port 192
call accounting 192
call screening 205
client timeout 214
dial code 28
dl_hupret 28
callee
identification
 201
caller
character code
 42
Caller ID 143
caller ID
character code
 42
caller instructions
mailboxes
 53
caller_id 193
callers
still on line
 198
calling
operator after message
 199
calls
conferencing
 150
not transferred 229
timeout for waiting calls 216
tokens 196
transferred after number of dig-
its
 204
cancel_busy_hold 193
center
voice messaging
 3
changing
records in files
 154
volume 139
character codes
integration patterns
 41
characters
in SMDI packet
 222
terminating SMDI packet 223
checking
disk space
 215
clearing
DTMF buffer
 197
client_activation_key 193
clients
activation key
 193
adding connections 187
call screening timeout 214
displaying connections 188
information in employee direc-
tory
 195
installing 185
number of connections 206
reviewing connections 188
cmt_maxlen 193
codes
character
 41
PCPM 54, 196, 202, 228
reentry 211
COM Port
parameter defined
 221
COM ports 15
commands 119
Comment field 142
companies
sharing Amanda
 110
company greetings
mailboxes
 53
per port 111
comparing
mailbox security codes
 147
values with tokens 145
conference call
dial code
 29
dl_conference 29
conference calls 150
configuration
defining dial codes
 25
defining DTMF integration pat-
terns
 31
options 8
parameters 8
configuring
Amanda
 53
RDSP/x000 voice boards 242
RDSP/x32 voice boards 236
RTNI-xATI voice boards 247
connect
dial code
 29
dl_connect 29
connect tone
frequency
 192
connect_tone 193
connecting
beeps
 193
ports 239, 250
connections
number available for clients
 
206
conventions iii
copyright ii
create_locked 194