Amanda Work Group Manual

							Chapter 2: Getting Started11
To define dial codes:
See “Defining Dial Codes” on page 25 for more information. The codes you define 
end up in the C:\AMANDA\PBX.DB\1001.PBX file.
a. Select the Telephone Switch Integration tab.
You will be setting dial codes for PBX 1 and PBX 2 (if you have a second switch-
ing system attached to your Amanda system.)
b. Use the correct group box for the switch (PBX 1 or PBX 2).
c. Verify or select the correct switching system from the list box.
d. Click Edit Dial Codes.
The Dial Codes dialog box opens. 
						

							12 Installing [email protected]/Windows
e. Type the codes in the text boxes.
f. Select numbers of seconds and partial seconds for dial tone detection and 
flash time.
g. Click OK until you return to the Switching System Integration tab.
h. Click Apply (and another tab) or OK (to exit).
Dial code settings are stored in the 1001.PBX or 2001.PBX file. 
						

							Chapter 2: Getting Started13
To define telephone system integration patterns (DTMF):
You need to verify or create integration patterns using the Setup utility. See “Using 
the Trace File for Integration” on page 31 for information about retrieving integration 
information from the trace file. See “Adding Integration Patterns” on page 38 for 
more details about adding patterns to the .PBX files.
a. Select the Telephone Switch Integration tab.
You will be setting dial codes for PBX 1 and PBX 2 (if you have a second switch-
ing system attached to your Amanda system.)
b. Use the correct group box for the switch (PBX 1 or PBX 2).
c. Verify or select the correct switching system from the list box.
d. Click Edit Integration Patterns. 
						

							14 Installing [email protected]/Windows
The Integration Patterns dialog box opens. If no integration patterns have been 
set for this switching system, the dialog looks like the following figure:
If some integration patterns have been set, the dialog box looks similar to the fol-
lowing figure:
e. Click Add to create another integration pattern.
f. Then type the pattern in the new text box that appears on the dialog box.
g. Repeat steps e and f for other patterns.
h. To edit an existing pattern, select the pattern and click Edit. Use the Edit dia-
log box to modify the pattern. Then click OK.
i. To delete a pattern, select the pattern and click Delete. 
						

							Chapter 2: Getting Started15
j. To change the order of your patterns, select a pattern to be moved. Click 
Move Up or Move Down.
k. Click OK to return to the Switching System Integration dialog box.
l. Click Apply (and another tab) or OK (to exit).
T
IPS:Click the Delete button next to an integration pattern to delete a pat-
tern. You can also edit existing patterns by placing your cursor in the 
text box for that pattern.
Integration settings are stored in the 1001.PBX or 2001.PBX file.
To define serial port settings:
You define serial port settings for any serial ports used by Amanda, for example, for 
faxing and serial integration (SMDI). See “Using a Fax Modem” on page 85 for more 
information about using a fax modem with Amanda. See “Chapter 8: Using Serial 
Integration” for details about serial integration.
a. Select the Serial Port Settings tab.
b. Use one of the Serial Port group boxes for each device. It is a good idea to use 
Serial Port 1 for COM1, Serial Port 2 for COM2, etc., but that isn’t required.
c. use the spin boxes and list boxes to select the correct settings for the device.
d. Click Apply (and another tab) or OK (to exit).
The Serial Port Settings tab is only one of the tabs that must be set for serial integra-
tion and fax modems. For serial integration you must also set the options on the 
SMDI Settings tab. For a fax modem, you must set the options on the Fax tab, and 
you might set the Hot Box Settings tab.
Serial port settings are stored in the install.cfg file.
To define serial integration settings (in addition to those for the serial port):
See “Chapter 8: Using Serial Integration” for details about the settings to be used for 
each type of serial integration: 
						

							16 Installing [email protected]/Windows
 Bellcore Standard
 NEC 2000 and NEC 2400
 AT&T System 75 or Definity-G3
 Ericsson MD-110 systems
 Generic which can apply to other types of serial integration when the options are 
set correctly
a. Select the SMDI Settings tab.
b. This dialog has list boxes, text boxes, and spin boxes.
c. Click Apply (and another tab) or OK (to exit).
SMDI settings are stored in the install.cfg file.
To define fax settings (in addition to those for the serial port):
See “Using a Fax Modem” on page 85 for more information about using a fax modem 
with Amanda. You might also need to use the Hot Box Settings tab. See “Detecting a 
Fax Machine Automatically” on page 90. 
						

							Chapter 2: Getting Started17
a. Select the Fax Settings tab.
b. Set the appropriate text boxes, etc. for your fax modem.
Make sure that you scroll to see and select values for the complete set of parame-
ters.
c. Click Apply (and another tab) or OK (to exit).
Fax settings are stored in the install.cfg file.
To define hot box settings:
A hot box is mailbox to which Amanda goes when the system detects special PCPM 
tones. You can have up to 24 hot_boxes. For example, you can configure a hot_box to 
detect connections from TDD machines for deaf communications.
In most cases, only one hot_box is defined to detect fax tones and the remainder are 
unused.
See “Hot Box Settings” on page 227 for an explanation of the hot box settings. 
						

							18 Installing [email protected]/Windows
a. Select the Hot Box Settings tab.
b. Set one or more of the possible PCPM codes.
c. Click Apply (and another tab) or OK (to exit).
Hot box settings are stored in the install.cfg file.
To define outdial settings:
The outdial parameter settings control special mailbox options.
You provide a mailbox for each telephone digit that becomes a special mailbox 
option. While logged into a mailbox, a user presses 7 to reach special options, then a 
digit, 0-9, depending on what you specify here. Then Amanda executes the tokens in 
the extension field of the mailbox you specify for that digit.
See “Outdial Settings” on page 228 for an explanation of the outdial settings. 
						

							Chapter 2: Getting Started19
a. Select the Outdial Settings tab.
b. Set one or more digit to the appropriate mailbox number.
c. Click Apply (and another tab) or OK (to exit).
Outdial settings are stored in the install.cfg file.
To exit without saving any changes that have not already been applied:
a. Click Cancel.
You see the following message:
b. Click OK to exit Setup.
Using AccuCall Wizard to Create a PCPM Tone 
Table
The Brooktrout drivers in your Amanda voice server must be trained to recognize the 
tones your telephone switching system uses for busy, hangup, and so on. AccuCall Wizard 
is a painless way to determine the frequency and cadence of tones. If it is not successful 
AccuCall Plus can resolve problem tones. 
						

							20 Installing [email protected]/Windows
To train your Brooktrout voice boards to recognize tones:
1. Connect your telephone switching system to the voice boards in Amanda voice 
server.
2. Program your telephone switching system.
3. From the Start menu, select Start⇒Programs⇒Brooktrout⇒AccuCall for Win-
dows.
4. Follow the instructions in “Using AccuCall Wizard” on page 57.
Setting Up pcANYWHERE Software
Your Amanda voice server comes with an external data modem and a copy of 
pcANYWHERE 9.2, an application that allows The Amanda Company customer service 
representatives to dial into your Amanda system. You can run pcANYWHERE over a 
TCP/IP network instead of the modem—if that is more convenient. 
You can also access the server using pcANYWHERE. However, The Amanda Company 
only provides one license for pcANYWHERE, and that is for the copy of it running on 
Amanda voice server. You will need one for your workstation. pcANYWHERE can be 
purchased at a PC software store.
The modem software must be installed before you start the following procedure. (In the 
Control Panel, click Modems and add your modem’s software, etc.)
To setup pcANYWHERE:
1. Unless you will be using the network for communication, connect the external data 
modem to COM4. This is the only 25-pin serial port on your system.
2. From the Start menu, select Start⇒Programs⇒Symantec⇒pcANYWHERE.
pcANYWHERE’s main window appears.
3. Click the Be A Host PC button to specify your connection type.
If you use a dial-up connection with a modem, select Modem.
If you use a TCP/IP connection, select Network.
4. On the File menu, select Wait For Connection.
5. Once the connection is made, you are asked for your logon account name and pass-
word.
The default account name is AMANDA. The default password is AMandA.
N
OTE:The default security type is pcANYWHERE security. 
If you have any additional questions or problems using pcANYWHERE, 
please contact Amanda technical support at (800) 800-9822.