Xerox WorkCentre Pro 128 User Manual

							Table of Contents 
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide 11
Overwrite Hard Disk......................................................................... 277
Print Mode .......................................................................................277
Fax Receiving Mode ........................................................................278
Billing Meter/Print Report .....................................................................279
Billing Meter .....................................................................................279
User Account Billing Meter ..............................................................280
Print Report/List ...............................................................................280
Consumables .......................................................................................282
Faults....................................................................................................283
14 Authentication and Auditron Administration ..................................285
Overview of Authentication...................................................................285
Users Controlled by Authentication .................................................285
Types of Authentication ...................................................................286
Functions Controlled by Authentication ...........................................286
Authentication for Job Flow Sheet and Mailbox ...................................288
Job Flow Sheet Types .....................................................................288
Types of Mailboxes ..........................................................................292
Linking Job Flow Sheets to Mailboxes.............................................296
Overview of Auditron Administration .................................................... 298
Authentication and Auditron Administration .....................................298
Manageable Features and Services ................................................298
15 Maintenance........................................................................................305
Ordering Supplies.................................................................................305
Cleaning the Machine...........................................................................305
The Document Glass and Constant Velocity Transport Glass ........306
The Control Panel and Touch Screen .............................................306
The Document Feeder and Output Trays ........................................306
Replacing the Drum Cartridge ..............................................................306
Removing the Old Drum Cartridge ..................................................306
Recycling the Drum Cartridge..........................................................307
Inserting the New Drum Cartridge ...................................................308
Replacing the Toner Cartridge .............................................................309
Removing the Old Toner Cartridge ..................................................309
Inserting the New Toner Cartridge...................................................310
Loading Staples.................................................................................... 310
16 Problem Solving .................................................................................315
Fault Clearance Procedure ..................................................................315
Paper Jams ..........................................................................................316
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							Table of Contents 
12 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide
Paper Jams in Cover A.................................................................... 318
Paper Jams in Cover B.................................................................... 319
Paper Jams in Cover C ................................................................... 320
Paper Jams in Cover E.................................................................... 320
Paper Jams in Trays 1, 2, and 3, 4 (Optional) ................................. 321
Paper Jams in the Tandem Tray Module (Optional)........................ 321
Paper Jams in Tray 5 (Bypass) ....................................................... 322
Paper Jams in the Duplex Module Cover D (Optional).................... 322
Paper Jams in the Finisher (Optional) ............................................. 323
Document Jams ................................................................................... 324
Troubleshooting Tables........................................................................ 325
Fault Codes .......................................................................................... 329
Screen Messages ............................................................................ 338
Output Quality ...................................................................................... 339
Xerox Welcome Center ........................................................................ 339
17 Specifications ..................................................................................... 341
Machine Specifications ........................................................................ 341
Paper Supply........................................................................................ 343
Paper Output ........................................................................................ 344
Electrical Specifications ....................................................................... 344
Specifications for the Fax Feature ....................................................... 345
18 Glossary .............................................................................................. 347
Terms Defined...................................................................................... 347
19 Index .................................................................................................... 355
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							Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide 13
1 Before Using the Machine
Welcome to the Xerox family of CopyCentre/WorkCentre products.
This User Guide provides detailed information, technical specifications and procedures 
for using the integral features of the machine.
Xerox Welcome Center
If you need assistance during or after product installation, visit the Xerox website for 
on-line solutions and support.
http://www.xerox.com/support
If you require further assistance, contact our experts at the Xerox Welcome Center. A 
local representative telephone number may have been provided when the product was 
installed. For convenience and future reference, please record the telephone number 
in the space below.
Welcome Center or local representative telephone number:
#
Xerox US Welcome Center: 1-800-821-2797
Xerox Canada Welcome Center: 1-800-93-XEROX (1-800-939-3769)
When you call the Welcome Center you will need the serial number which is located on 
the left side of the machine behind Cover A, as shown in the diagram.
For your convenience, record the serial number in the space below.
Serial Number:
Keep a record of any error messages. This information helps us solve problems faster.
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							1 Before Using the Machine 
14 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide
Languages Displayed on the Touch Screen
You can change the languages in the following two ways.
To change the language for temporary use, press the  button on the 
control panel, then select the required language.
NOTE: The language returns to the default language after rebooting the machine.
To change the default language, enter the System Settings mode, select [Common 
Settings], then select [Screen Defaults]. In the [Screen Defaults] screen, select the 
required language as [Default Language]. For more information, refer to Common 
Settings on page 190.
Conventions
This section describes the conventions used throughout this User Guide. In this guide, 
you will find that some terms are used interchangeably:
• Paper is synonymous with media.
• Document is synonymous with original.
• Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 is synonymous with 
the machine.
Key Operator/System Administrator
Key Operator describes the person who is responsible for hardware maintenance.
System Administrator refers to the person who sets up the network, installs the print 
drivers, and manages software.
Orientation
Orientation is used to mean the direction of images on the page. When the image is 
upright, the paper (or other media) can be either long edge feed or short edge feed.
Long Edge Feed (LEF) 
When loading documents long edge feed into the document feeder, load with one of 
the long edges facing into the document feeder. The short edges appear at the top and 
bottom of the paper, facing the front and back of the document feeder. When loading 
paper long edge feed into a paper tray, place the paper with one of the long edges on 
the left-hand side and one of the short edges toward the front of the tray.
Short Edge Feed (SEF) 
When loading documents short edge feed into the document feeder, load with one of 
the short edges facing into the document feeder. The long edges appear on the top and 
bottom of the paper, facing the front and back of the document feeder. When loading 
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							Conventions 
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide 15
paper short edge feed into a paper tray, place the paper with one of the short edges on 
the left-hand side and one of the long edges toward the front of the tray.
Text in [Square Brackets]
Indicate that these are names of the screens, tabs, buttons, features and option 
categories on the screen. They are also used when referring to file and folder names 
on a PC.
For example:
• Select [Original Type] on the [Image Quality] screen.
• Select [Save].
Text in 
Indicate that these are names of the hard buttons, numeric or symbol buttons, lights on 
the control panel or symbols on the power switch label.
For example:
• Press the  button to display the [Machine Status] screen.
• Press the  button on the control panel to clear the suspended job.
Italic Typeface
The Italic typeface is used to indicate references to other sections and chapters.
For example:
• For information on cleaning the document glass, refer to the Maintenance chapter 
on page 305.
• Paper Supply – page 51.
Warnings
Warnings are statements that alert you to the possibility of personal harm. 
For example:
WARNING: This product must be connected to a protective earth circuit.
LEF Orientation
SEF Orientation
Paper feed directionPaper feed direction
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16 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide
Cautions
Cautions are statements that suggest the possibility of mechanical damage as a result 
of an action. 
For example:
CAUTION: Use of controls, adjustments or performance of procedures other 
than those specified herein may result in hazardous light exposure.
Notes
Notes are statements that provide additional information.
For example:
NOTE: If the document feeder is not fitted to the machine, this feature is not available.
Related Information Sources
The following additional sources of information are available for the machine.
• Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference 
Guide
• Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 System 
Administration Guide
• The On-line Help systems (Print Drivers and CentreWare Utilities)
• The CentreWare Utilities Documentation (HTML)
NOTE: Please note that the screens shown in this User Guide apply to a fully 
configured machine and therefore may not exactly represent the configuration being 
used.
Cautions and Limitations
This section describes the cautions and limitations to observe when using this machine.
• When moving the machine, hold the middle part of the machine, and not the control 
panel or document feeder area. Excessive pressure on the document feeder may 
cause machine malfunction.
Safety Notes
Read these safety notes carefully before using this product to make sure you operate 
the equipment safely.
Your Xerox/Fuji Xerox product and recommended supplies have been designed and 
tested to meet strict safety requirements. These include safety agency approval, and 
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							Safety Notes 
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide 17
compliance to established environmental standards. Please read the following 
instructions carefully before operating the product and refer to them as needed to 
ensure the continued safe operation of your product.
The safety and environment testing and performance of this product have been verified 
using Xerox materials only.
WARNING: Any unauthorized alteration, which may include the addition of new 
functions or connection of external devices, may impact the product 
certification. Please contact your authorized Service Provider for more 
information.
Warning Markings
All warning instructions marked on or supplied with the product should be followed.
Electrical Supply
This product shall be operated from the type of electrical supply indicated on the 
product’s data plate label. If you are not sure that your electrical supply meets the 
requirements, please consult your local power company for advice.
WARNING:  This product must be connected to a protective earth 
circuit.
This product is supplied with a plug that has a protective earth pin. This plug 
will fit only into an earthed electrical outlet. This is a safety feature. To avoid risk of 
electric shock, contact your electrician to replace the electrical outlet if you are unable 
to insert the plug into it. Never use an earthed adapter plug to connect the product to 
an electrical outlet that lacks an earth connection terminal.
Operator Accessible Areas
This equipment has been designed to restrict operator access to safe areas only. 
Operator access to hazardous areas is restricted with covers or guards, which would 
require a tool to remove. Never remove these covers or guards.
Maintenance
Any operator product maintenance procedures will be described in the customer 
documentation supplied with the product. Do not carry out any maintenance 
procedures on this product which are not described in the customer documentation.
Warning This WARNING alerts users to areas of the product where there is 
the possibility of personal injury.
Warning This WARNING alerts users to areas of the product where there 
are heated surfaces, which should not be touched.
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18 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide
Cleaning Your Product
Before cleaning this product, unplug the product from the electrical outlet. Always use 
materials specified for this product. The use of other materials may result in poor 
performance and may create a hazardous situation. Do not use aerosol cleaners, they 
may be explosive and flammable under certain circumstances.
WARNING - Electrical Safety Information
ZOnly use the power cord supplied with the equipment.
ZPlug the power cord directly into a grounded electrical outlet easily accessible. Do 
not use an extension cord. If you do not know whether an outlet is grounded, consult 
a qualified electrician.
ZThis equipment is to be used on a branch circuit that has larger capacity than rated 
ampere and voltage of this machine. See data plate on the rear panel for the rated 
ampere and voltage of this equipment. If the machine needs to be moved to a 
different location, contact a Xerox Service Representative or your authorized local 
representative or service support organization.
ZImproper connection of the equipment-grounding conductor can result in an electric 
shock.
XDo not place this equipment where people might step on or trip over the power cord.
XDo not place objects on the power cord.
XDo not override or disable electrical or mechanical interlocks.
XDo not obstruct the ventilation openings.
XNever push objects of any kind into slots or openings on the equipment.
ZIf any of the following conditions occur, switch off the power to the machine 
immediately and disconnect the power cord from the electrical outlet. Call an 
authorized local service representative to correct the problem.
– The equipment emits unusual noises or odors.
– The power cord is damaged or frayed.
– A wall panel circuit breaker, fuse, or other safety device has been tripped.
– Liquid has spilled into the equipment.
– The equipment is exposed to water.
– Any part of the equipment is damaged.
Disconnect Device
The power cable is the disconnect device for this equipment. It is attached to the back 
of the machine as a plug-in device. To remove all electrical power from the equipment, 
disconnect the power cable from the electrical outlet.
Laser Safety Information
CAUTION: Use of controls, adjustments or performance of procedures other 
than those specified herein may result in hazardous light exposure.
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							Safety Notes 
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide 19
With specific regard to laser safety, the equipment complies with performance 
standards for laser products set by government, national and international agencies as 
a Class 1 laser product. It does not emit hazardous light, as the beam is totally enclosed 
during all phases of customer operation and maintenance.
Operational Safety Information
To ensure the continued safe operation of your Xerox/Fuji Xerox equipment, follow 
these safety guidelines at all times.
Do These:
• Always connect equipment to a correctly grounded power outlet. If in doubt, have 
the outlet checked by a qualified electrician.
ZThis equipment must be connected to a protective earth circuit.
This equipment is supplied with a plug that has a protective earth pin. This plug will 
fit only into an earthed electrical outlet. This is a safety feature. To avoid risk of 
electric shock, contact your electrician to replace the electrical outlet if you are 
unable to insert the plug into it. Never use a plug that lacks an earth connection 
terminal to connect the product to an electrical outlet.
• Always follow all warnings and instructions that are marked on or supplied with the 
equipment.
• Always exercise care when moving or relocating equipment. Please contact your 
local Xerox/Fuji Xerox Service Department, or your local support organization to 
arrange relocation of the product to a location outside of your building.
• Always locate the equipment in an area that has adequate ventilation, and space for 
servicing. See installation instructions for minimum dimensions.
• Always use materials and supplies specifically designed for your Xerox/Fuji Xerox 
equipment. Use of unsuitable materials may result in poor performance.
• Always unplug this equipment from the electrical outlet before cleaning.
Do Not Do These:
• Never use a plug that lacks an earth connection terminal to connect the product to 
an electrical outlet.
• Never attempt any maintenance procedures that are not specifically described in the 
customer documentation.
• This equipment should not be placed in a built-in unit unless proper ventilation is 
provided. Please contact your authorized local dealer for further information.
• Never remove covers or guards that are fastened with screws. There are no 
operator serviceable areas within these covers.
• Never locate the equipment near a radiator or any other heat source.
• Never push objects of any kind into the ventilation openings.
• Never override or “cheat” any of the electrical or mechanical interlock devices.
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							1 Before Using the Machine 
20 Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 User Guide
• Never operate the equipment if you notice unusual noises or odors. Disconnect the 
power cord from the electrical outlet and contact your local Xerox/Fuji Xerox Service 
Representative or Service Provider immediately.
Maintenance Information
Do not attempt any maintenance procedures that are not specifically described in the 
customer documentation supplied with your machine.
• Do not use aerosol cleaners. The use of cleaners that are not approved may cause 
poor performance of the equipment, and could create a dangerous condition.
• Use supplies and cleaning materials only as directed in the customer 
documentation. Keep all these materials out of the reach of children.
• Do not remove covers or guards that are fastened with screws. There are no parts 
behind these covers that you can maintain or service.
• Do not perform any maintenance procedures unless you have been trained to do 
them by an authorized local dealer or unless a procedure is specifically described in 
the customer documentation.
Ozone Safety Information
This product will produce ozone during normal operation. The ozone produced is 
heavier than air and is dependent on copy volume. Adhering to the correct 
environmental conditions as specified in the installation instructions will ensure that the 
concentration levels meet safe limits.
If you need additional information about ozone, please request the Xerox publication 
Ozone by calling 1-800-828-6571 in the United States and Canada. In other markets 
please contact your Service Provider.
For Consumables
Store all consumables in accordance with the instructions given on the package or 
container.
ZKeep all consumables away from the reach of children.
ZNever throw toner, toner cartridges or toner containers into an open flame.
Radio Frequency Emissions
United States, Canada, Europe, Australia/New Zealand
NOTE: This equipment has been tested and found to comply with the limits for a class 
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference when the equipment is 
operated in a commercial environment. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the 
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