Xerox WorkCentre PE220 User Manual

							9 Troubleshooting 
Xerox PE2209-23
Common Linux Problems
ProblemPossible Cause and Solution
The machine 
doesn’t print.Check if the printer driver is installed in your system. 
• Open MFP configurator and switch to the Printers tab in 
Printers configuration window to look at the list of available 
printers. Make sure that your machine is displayed on the 
list. If not, please, use the Add New Printer wizard to set up 
your device.
Check if the printer is started. 
• Open Printers configuration and select your machine on the 
printers list. Look at the description in the Selected printer 
pane. If the printer status contains the word “stopped”, press 
the 
Start button. Normal operation of the printer should be 
restored. The stopped status might be activated when 
some problems in printing occurred. For instance, this could 
be an attempt to print a document when the MFP port is 
already used by a scanning application.
Check the MFP port is not busy.  Functional components of 
MFP (printer and scanner) share the same I/O interface (MFP 
port) and multiple components may be trying to use the MFP 
port at the same time. Only one component at a time is allowed 
to control the MFP. Any other component attempting to use the 
MFP will receive the “device busy” message.
• Open MFP ports configuration and select the port assigned 
to your printer. In the Selected port pane you can see if the 
port is occupied by another component. If this is the case, 
you should wait for current job to finish or press the Release 
port button to cancel the current job.
Check if your application has special print option such as “-
oraw”. 
• If “-oraw” is specified in the command line parameter then 
remove it to print properly. For Gimp front-end, select “print” 
-> “Setup printer” and edit the command line parameter in 
the command item.
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							9 Troubleshooting 
9-24Xerox PE220
The machine 
doesn’t appear 
on the scanners 
list.Check if your machine is attached to your computer. Make 
sure that it is connected properly via the USB port and is 
turned on.
Check if the scanner driver for your machine is installed in your 
system. 
• Open MFP Configurator, switch to Scanners configuration, 
then press 
Drivers. Make sure that driver with a name 
corresponding to your machines name is listed in the 
window.
Check the MFP port is not busy.  Functional components of 
MFP (printer and scanner) share the same I/O interface (MFP 
port) and multiple components may be trying to use the MFP 
port at the same time. Only one component at a time is allowed 
to control the MFP. Any other component attempting to use the 
MFP will receive the “device busy” message. This can usually 
happen while starting scan procedure, and appropriate 
message box displays. 
• To identify the source of the problem, you should open MFP 
ports configuration and select the port assigned to your 
scanner.  The symbol /dev/mfp0 corresponds to LP:0 
designation displayed in the scanners’ options; /dev/mfp1 
relates to LP:1, and so on. USB ports start at /dev/mfp4, so 
scanner on USB:0 relates to /dev/mfp4 respectively and so 
forth sequentially. In the Selected port pane you can see if 
the port is occupied by another component. If this is the 
case, you should wait for current job to finish or press the 
Release port button to cancel the current job.
The machine 
doesn’t scan.Check if a document is loaded into the machine.
Check if your machine is connected to the computer. Make 
sure if it is connected properly if I/O error is reported while 
scanning.
Check the MFP port is not busy.  Functional components of 
MFP (printer and scanner) share the same I/O interface (MFP 
port) and multiple components may be trying to use the MFP 
port at the same time. Only one component at a time is allowed 
to control the MFP. Any other component attempting to use the 
MFP will receive the “device busy” message. 
The machine 
doesn’t scan. 
(continued)To identify the source of the problem, you should open MFP 
ports configuration and select the port assigned to your 
scanner. MFP port’s symbol /dev/mfp0 corresponds to LP:0 
designation displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /dev/mfp4, so 
scanner on USB:0 relates to /dev/mfp4 respectively and so 
forth sequentially. In the Selected port pane you can see if the 
port is occupied by some other application. If this is the case, 
you should wait for current job to finish or press the Release 
port button to cancel the current job.
ProblemPossible Cause and Solution
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							9 Troubleshooting 
Xerox PE2209-25
I can’t print 
when I installed 
both Linux Print 
Package (LPP) 
and MFP driver 
on the same 
machine 
simultaneously.Since both Linux Printer Package and MFP driver make a 
symbolic link to “lpr” printing command, which is commonly 
used on Unix clones, it is not recommended to use both 
package on the same machine. 
If you still want to use both packages simultaneously, please 
install the LPP first. 
If you want to uninstall only one of them, please uninstall both 
packages and install that one you want to use again. 
If you don’t want to uninstall MFP driver and install it again, you 
may make the necessary symbolic link yourself. Please, log in 
as root user and invoke the following command:
 ln -sf /usr/local/bin/xerox/slpr /usr/bin/lpr
Can’t scan via 
Gimp Front-end.Check if Gimp Front-end has “Xsane:Device dialog..” on the 
“Acquire” menu. If not, you should install Xsane plug-in for 
Gimp on the your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CD or Gimp home 
page. For the detail information, refer to the Help for Linux 
distribution CD or Gimp Front-end application. 
If you wish to use other kind of scan application, refer to the 
Help for application.
I encounter the 
error “Cannot 
open the MFP 
port device file” 
when printing a 
document.Avoid changing print job parameters (via SLPR utility, for 
example) while a print job is in progress. Known versions of 
CUPS server break the print job whenever print options are 
changed and then try to restart the job from the beginning. 
Since Linux MFP driver locks the MFP port while printing, the 
abrupt termination of the driver keeps the port locked and 
therefore unavailable for subsequent print jobs. If this situation 
occurred, please, try to release the MFP port. 
ProblemPossible Cause and Solution
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							9 Troubleshooting 
9-26Xerox PE220
Common Macintosh Problems
Problems in Printer Setup Utility
ProblemPossible Cause and Solution
After you click Add 
and Select USB, the 
error message driver 
not installed is 
displayed in the 
Product List Window.Software is not installed correctly. Uninstall and then 
reinstall the software. See 
Printing on page 5-1.
Make sure that you are using a USB cable.
Your product is not 
listed in the Product 
List Window after you 
click Add and Select 
USB.Make sure that the cables are connected correctly and 
the printer is turned on. 
Check if “Ready” appears on the control panel display. If 
not, clear the problem depending on the error message; 
see 
Clearing LCD Error Messages on page 9-8.
Make sure that the correct printer driver has been 
selected from the Product List Window after you click Add 
and Select USB.
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							10 Specifications 
Xerox PE22010-1
10Specifications
This chapter includes:
• General Specifications – page 10-2
• Scanner and Copier Specifications – page 10-3
• Printer Specifications – page 10-4
• Facsimile Specifications – page 10-5
• Paper Specifications – page 10-6
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							10 Specifications 
10-2Xerox PE220
General Specifications
ItemDescription
Model PE 220
Automatic document 
feederUp to 30 sheets (20 lb, 75 g/m
2)
ADF document size  Width: 5.6 to 8.5 inches (142 to 216 mm)
Length: 5.8 to 14 inches (148 to 356 mm)
Paper input capacity Paper Tray: 150 sheets for plain paper (20 lb, 75 g/m
2) 
Manual Tray: 1 sheet of plain paper, card stock, labels, transparencies, and 
envelopes (16 ~43 lb, 60 ~ 165 g/m
2)
Paper output capacity 50 sheets
Paper type Plain paper, Transparencies, Labels, Card stock, Envelopes
Consumables 1-piece print cartridge system
Power requirements 110 - 127 VAC, 50/60 Hz, 4.5 A
220 - 240 VAC, 50/60 Hz, 2.5 A
Power consumption Sleep mode: Under 10 W
Average: 350 W
Noise
a
a.Sound Pressure Level, ISO7779Standby mode: Less than 35 dBA
Warm up: Less than 49 dBA
Copying: Less than 55 dBA
Printing: Less than 53 dBA
Warm-up time Less than 35 seconds
Operating conditions Temperature: 50 
oF to 89 oF (10 oC to 32 oC)
Humidity: 20 % to 80 % RH
LCD 16 characters x 2 lines
Smart Kit ® Print 
Cartridge life
b
b.The number of pages may be affected by operating environment, printing interval, media type, and media 
size.3,000 pages (for starter, 1,000 pages) @ ISO 19752 5 % coverage
SET dimension 
(W x D x H)17.2 x 14.7x 14.5 in. (438 x 374 x 368 mm)
Weight 10.4 Kg (including consumables)
Package weight Paper: 1.2 Kg
Plastic: 0.5 Kg
Duty cycle (Monthly) Print: Up to 4,200 pages
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							10 Specifications 
Xerox PE22010-3
Scanner and Copier Specifications
ItemDescription
Compatibility TWAIN standard / WIA standard
Scanning method ADF and Flat-bed CIS (Contact Image Sensor) module
Resolution Optical: 600 x 600 dpi (Mono and color)
Enhanced: 4,800 x 4,800 dpi 
Effective scanning length Platen: 11.7 inches (297 mm)
ADF: 14 inches (356 mm)
Effective scanning width Max. 8.2 inches (208 mm)
Color bit depth 24 bit
Mono bit depth 1 bit for Black & White mode
8 bit for Gray mode
Copy speed
a
a.Copy Speed is based on Single Document Multiple Copy.Up to 20 ppm in A4 (20 ppm in Letter)
First copy out time Standby mode: 11 seconds
Power save mode: 41 seconds
Copy resolution Scan: 600 x 300 (Text, Text/Photo)
600 x 600 (Photo using Platen)
600 x 300 (Photo using ADF)
Print: 600 x 600 (Text, Text/Photo, Photo)
Zoom rate Platen: 25 ~ 400 %
ADF: 25 ~ 100 %
Multiple copies 1-99 pages
Gray scale 256 levels
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							10 Specifications 
10-4Xerox PE220
Printer Specifications
ItemDescription
Printing method Laser Beam Printing
Printing speed
a
a.Print speed will be affected by operating system used, computing performance, application 
software, connecting method, media type, media size, and job complexity.Up to 20 ppm in A4 (20 ppm in Letter)
First print out time Standby mode: 11 seconds
Power save mode: 41 seconds
Paper size Letter, Legal, A4, Folio, Executive, A5, A6 card, Envelope 10, 
Envelope DL, Envelope C5, Envelope C6, Envelope 7-3/4 
(Monarch), JIS B5, ISO B5
* Min.: 3 x 5 in. (76 x 127 mm)
Max.: 8.5 x 14 in. (216 x 356 mm)
Printer resolution 600 x 600 dpi 
Emulation SPL (GDI)
OS Compatibility Windows 98/2000/NT 4.0/Me/XP, Various Linux OS (USB 
only), Macintosh 10.3 or later
Memory 10 MB (Non-extendable)
Interface IEEE 1284 Parallel, 
USB 1.1 (Compatible with USB 2.0)
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							10 Specifications 
Xerox PE22010-5
Facsimile Specifications 
ItemDescription
Compatibility ITU-T Group 3
Applicable line
a
a.DSL, Voice Over IP and Digitac converters (convert digital to analogue) are not supported 
applications. Public Switched Telephone Network (PSTN) or behind PABX
Data coding MH/MR/MMR (ECM Mode)/JPEG
Modem speed 33.6 Kbps
Transmission speed Approx. 3 seconds/page
* Transmission time applies to memory transmission of text 
data with ECM compression using only ITU-T No.1 Chart.
Maximum document length Platen: 11.7 in. (297 mm)
ADF: 14 in. (356 mm)
Paper size Letter, A4, Legal, Folio, Executive, B5
Resolution Standard: 203 x 98 dpi
Fine: 203 x 196 dpi
Super Fine: 300 x 300 dpi
Photo: 203 x 196 dpi
Color: 200 x 200 dpi
Memory 2 MB 
Halftone 256 levels
Auto dialer Speed dialing (up to 100 numbers)
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							10 Specifications 
10-6Xerox PE220
Paper Specifications
Overview
Your machine accepts a variety of print materials, such as cut-sheet paper 
(including up to 100% recycled fiber content paper), envelopes, labels, 
transparencies and custom-size paper. Properties, such as weight, 
composition, grain and moisture content, are important factors affecting the 
machine’s performance and the output quality. Paper that does not meet the 
guidelines outlined in this User Guide can cause the following problems:
• Poor print quality
• Increased paper jams
• Premature wear on the machine.
NOTE: 
• Some paper may meet all of the guidelines in this guide and still not 
produce satisfactory results. This may be the result of improper handling, 
unacceptable temperature and humidity levels, or other variables over 
which Xerox has no control.
• Before purchasing large quantities of paper, make sure the paper meets 
the requirements specified in this User Guide. 
CAUTION: Using paper that does not meet these specifications may 
cause problems, requiring repairs. These repairs are not covered by the  
Xerox warranty or service agreements.
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