Xerox WorkCentre PE220 User Manual

							9 Troubleshooting 
Xerox PE2209-3
Exit Misfeed
1.Remove any remaining page(s) 
from the ADF.
2.Open the ADF cover.
3.Remove the misfed documents 
from the document output tray
4.Close the ADF cover. Then load 
the removed page(s), if any, back 
into the ADF.
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Clearing Paper Jams
When a paper jam occurs, “Paper Jam” appears on the display. Refer to the 
table below to locate and clear the paper jam.
To avoid tearing the paper, pull out the jammed paper gently and slowly. 
Follow the instructions in the following sections to clear the jam. 
In the Tray
1.Remove the jammed paper in 
the tray by gently pulling it 
straight out.
If there is any resistance and the 
paper does not move when you 
pull, or if you cannot see the 
paper in this area, check the 
fuser area around the print 
cartridge. See In the Fuser Area 
or Around the Print Cartridge – 
page 9-5. 
2.Open and close the front door to 
resume printing.
MessageLocation of JamGo to
Open Front Door
Remove PaperIn the tray or manual tray
In the fuser area or around the 
print cartridgepage 9-4
page 9-5
Open Rear Cover
Remove PaperIn the paper exit area page 9-6
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							9 Troubleshooting 
Xerox PE2209-5
In the Manual Tray
1.Remove the jammed paper in the 
tray by gently pulling it straight 
out.
If there is any resistance and the 
paper does not move when you 
pull, or if you cannot see the paper 
in this area, check the fuser area 
around the print cartridge. See In 
the Fuser Area or Around the Print 
Cartridge – page 9-5. 
2.Open and close the front door to 
resume printing.
In the Fuser Area or Around the Print Cartridge
WARNING: The fuser area is hot. Take care when removing paper from 
the machine.
1.Open the front door.
2.Pull the print cartridge out, lightly 
pushing it down.
3.If necessary, pull the manual tray 
out.
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4.Remove the jammed paper by 
gently pulling it straight out.
5.If necessary, push the manual 
tray back into the machine.
6.Reinstall the print cartridge and 
close the front door. Printing 
automatically resumes.
In the Paper Exit Area. 
1.Open and close the front door. 
The jammed paper automatically 
exits the machine.
If the paper does not exit, 
continue to step 2.
2.Gently pull the paper out of the 
output tray
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							9 Troubleshooting 
Xerox PE2209-7
3.If there is any resistance and the 
paper does not move when you 
pull, or if you cannot see the 
paper in the output tray, open the 
rear cover by pulling the tab on it.
4.Remove the jammed paper by 
gently pulling it straight out.
WARNING: It is hot inside the 
machine. Take care when 
removing paper.
5.Close the rear cover.
6.Open and close the front door to 
resume printing
Tips for Avoiding Paper Jams
By selecting the correct paper types, most paper jams can be avoided. When 
a paper jam occurs, follow the steps outlined in Clearing Paper Jams on 
page 9-4. 
• Follow the procedures in Loading Paper on page 2-6. Ensure that the 
adjustable guides are positioned correctly.
• Do not overload the tray. 
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten the paper before loading. 
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• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in the tray.
• Use only recommended print materials. Paper Specifications on page 10-
6.
• Ensure that the recommended print side of print materials is facing up in 
the tray.
Clearing LCD Error Messages
DisplayMeaningSuggested Solutions
Cancel?
1:Yes  2:NoYour machine’s memory 
has become full while 
trying to store a 
document into memory.To cancel the fax job, press the 
1 button to accept “Yes”. 
If you want to send the pages 
that have been successfully 
stored, press the 
2 button to 
accept “No”. You should send 
the remaining pages later, when 
memory is available.
Comm. Error The machine has a 
communication 
problem.Ask the sender to try again.
CRU Fuse Error The print cartridge is 
not installed correctly.Install the print cartridge 
correctly. See 
Installing the 
Smart Kit ® Print Cartridge 
on page 2-4
.
Document Jam
Remove&ReloadThe loaded document 
has jammed in the ADF 
(Automatic Document 
Feeder).Clear the document jam. See 
Clearing Document Jams on 
page 9-2
.
Front or Rear
Cover OpenThe front door or rear 
cover is not securely 
latched.Close the door until it locks into 
place.
Enter Again You entered an 
unavailable item.Enter the correct item again.
Low Heat Error There is a problem in 
the fuser unit.Turn power off and wait 10 
seconds.  Turn power on.  If the 
problem persists, call for 
service. Open Heat Error
Over Heat
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Xerox PE2209-9
Group Not
AvailableYou have tried to select 
a group location 
number where only a 
single location number 
can be used, such as 
when adding locations 
for a broadcast 
operation.Use a speed dial number or dial 
a number manually using the 
number keypad.
Incompatible The remote machine 
did not have the 
requested feature, such 
as a delayed 
transmission.
This message also 
occurs if the remote 
machine does not have 
enough memory space 
to complete the 
operation you are 
attempting.Reconfirm the remote 
machine’s features.
Line Busy The receiving party did 
not answer or the line is 
already engaged.Try again after a few minutes.
Line Error Your machine cannot 
connect with the remote 
machine or has lost 
contact because of a 
problem with the phone 
line.Try again. If the problem 
persists, wait approximately one 
hour for the line to clear and try 
again.
Or, turn the ECM mode on. See 
ECM Mode (Error Correction 
Mode) on page 7-28
.
Load Document You have attempted to 
set up a copy or fax 
operation with no 
document loaded into 
the ADF.Load a document into the ADF 
and try again.
LSU  Error A problem has occurred 
in the LSU (Laser 
Scanning Unit).Turn power off and wait 10 
seconds.  Turn power on.  If the 
problem persists, call for 
service.
Memory Dial Full  The fax jobs queue in 
the memory is full.Cancel unnecessary fax jobs in 
the memory.
DisplayMeaningSuggested Solutions
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Memory Full The memory is full.Delete unnecessary documents 
and retransmit after more 
memory becomes available. 
Alternatively, split the 
transmission into more than one 
operation.
No Answer The receiving fax 
machine has not 
answered after several 
redial attempts.Try again. Make sure that the 
receiving machine is 
operational.
No Cartridge 
DetectedThe print cartridge is 
not installed.Install the print cartridge. See 
Installing the Smart Kit ® 
Print Cartridge on page 2-4
.
Not Assigned The speed dial location 
you tried to use has no 
number assigned to it.
The ID you entered is 
not assigned.Dial the number manually using 
the number keypad or assign 
the number. For storing a 
number, see 
Automatic 
Dialing on page 7-14
.
Enter the correct ID. .
No Paper
Add PaperThe paper in the tray 
has run out.Load paper in the tray. See 
Loading Paper on page 2-6.
Operation 
Not AssignedYou are doing the Add/
Cancel operation, but 
there are no jobs 
waiting.Check the display to see if there 
are any scheduled jobs. The 
display should indicate them in 
Standby mode; for example, 
Delay Fax.
Out of Range The current date and 
time you entered is not 
correct.Enter the correct date and time.
Open Front Door
Remove PaperPaper has jammed in 
the feeding area of the 
tray
Paper has jammed in 
the fuser area or around 
the print cartridge.Clear the jam. See 
In the Tray 
on page 9-4
.
Clear the jam. See 
In the 
Fuser Area or Around the 
Print Cartridge on page 9-5
.
Open Rear Cover 
Remove paperPaper has jammed in 
the paper exit area.Clear the jam. See 
In the 
Paper Exit Area. on page 9-
6
.
Power Failure Power has turned off 
then on and the 
machine’s memory has 
not been saved.The job which you were trying to 
do before the power failure 
must be completely re-done.
DisplayMeaningSuggested Solutions
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							9 Troubleshooting 
Xerox PE2209-11
Remove Documents 
from ADFThe Favorite Copy 
button is set to Clone, 
Autofit, ID Card Copy or 
Poster and you press 
the button.The Clone, Autofit, ID Card 
Copy or Poster feature does not 
work with ADF. Remove the 
documents in the ADF.
Retry Redial? The machine is waiting 
for a specified time 
interval to redial a 
previously busy station.You can press Enter to 
immediately redial, or Stop/
Clear to cancel the redial 
operation.
Scanner Locked
Unlock ScannerThe scanner module is 
locked.Unplug the power cord and plug 
it back in.
Stop Pressed The Stop/Clear button 
has been pressed 
during a copy or fax 
operation.Try again.
Toner Empty The print cartridge has 
run out. Replace the print cartridge with 
a new one. See 
Replacing the 
Smart Kit ® Print Cartridge 
on page 8-7
.
Note: A used cartridge will not 
reset this message.
Toner Low The toner is almost 
empty.Take out the print cartridge and 
gently shake it. By doing this, 
you can temporarily re-establish 
printing operations. See 
Redistributing Print Cartridge 
Toner on page 8-6
.
Non-Xerox 
CartridgeYou have used an 
unauthorized cartridge.  
If you use a non-Xerox 
cartridge, the machine 
does not print.You must use a Xerox approved 
cartridge.
DisplayMeaningSuggested Solutions
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Solving Other Problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the problem is 
corrected. If the problem persists, please call for service.
Paper Feeding Problems
ConditionSuggested solutions
Paper is jammed 
during printing.Clear the paper jam. See Clearing Paper Jams on 
page 9-4
.
Paper sticks together. Ensure that there is not too much paper in the tray. The 
tray can hold up to 150 sheets of paper, depending on 
the thickness of your paper.
Make sure that you are using the correct type of paper.  
See 
Paper Specifications on page 10-6.
Remove paper from the tray and flex or fan the paper.
Humid conditions may cause some paper to stick 
together.
Multiple sheets of 
paper do not feed.Different types of paper may be stacked in the tray. Load 
paper of only one type, size, and weight.
If multiple sheets have caused a paper jam, clear the 
paper jam. See 
Clearing Paper Jams on page 9-4.
Paper does not feed 
into the machine.Remove any obstructions inside the machine.
Paper has not been loaded correctly. Remove paper from 
the tray and reload it correctly.
There is too much paper in the tray. Remove excess 
paper from the tray.
The paper is too thick. Use only paper that meets the 
specifications required by the machine. See 
Paper 
Specifications on page 10-6
.
The paper keeps 
jamming.There is too much paper in the tray. Remove excess 
paper from the tray. If you are printing on special 
materials, use one sheet of paper at a time.
An incorrect type of paper is being used. Use only paper 
that meets the specifications required by the machine.  
See 
Paper Specifications on page 10-6.
There may be debris inside the machine. Open the front 
door and remove the debris.
Transparencies stick 
together in the paper 
exit.Use only transparencies specifically designed for laser 
printers. Remove each transparency as it exits from the 
machine.
Envelopes skew or 
fail to feed correctly.Ensure that the paper guides are against both sides of 
the envelope.
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