Xerox Dd020 Manual
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Troubleshooting WorkCentre 7120 Multifunction Printer User Guide201 4. Remove the jammed staples by pulling them in the direction shown. 5. Grip the orange tabs on both sides of the staple cartridge and insert it into the original position in the stapler. Note:If you have trouble inserting the cartridge, make sure the cartridge is oriented with the orange tabs facing up. 6. If no jammed staples were found, repeat steps 3 to 5 for the other staple cartridge. 7. Close the booklet maker side cover. wc7120-101 wc7120-057
Troubleshooting WorkCentre 7120 Multifunction Printer User Guide 202 Print Quality Problems CAUTION:The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas. Please contact your local representative for details. Notes: •To enhance print quality, toner/print cartridges for many models of equipment are designed to cease functioning at a predetermined point. •Grayscale images printed with the composite black setting count as color pages, because color consumables are used. This is the default setting on most printers.
Troubleshooting WorkCentre 7120 Multifunction Printer User Guide203 Copy and Scan Problems When the copy or scan quality is poor, select the closest symptom from the following table to correct the problem. If the copy quality does not improve after carrying out the appropriate action, contact Xerox Customer Support or your reseller. SymptomSolution Lines or streaks only present in copies made from the document feeder.There is debris on the document glass. When scanning, the paper from the document feeder passes over the debris creating lines or streaks. Clean all glass surfaces with a lint free cloth. Spots present in copies taken from the document glass.There is debris on the document glass. When scanning, the debris creates a spot on the image. Clean all glass surfaces with a lint free cloth. The reverse side of the original is showing on the copy or scan.Copy: Turn on Background Suppression. Scan: Turn on Background Suppression. Image is too light or dark. Copy: Use the Image Quality settings to lighten, darken or adjust contrast. Scan: Use the Advanced Settings Tab to lighten, darken or adjust contrast. Colors are off. Copy: Use the Image Quality settings to adjust color balance. Scan: Confirm the correct Original Type is set.
Troubleshooting WorkCentre 7120 Multifunction Printer User Guide 204 Fax Problems If a fax cannot be sent or received correctly, refer to the following table, then perform the indicated operation. If a fax still cannot be sent or received correctly, even after performing the described operations, contact your service representative. This section includes: •Problems Sending Faxes on page 204 •Problems Receiving Faxes on page 205 Problems Sending Faxes SymptomCauseSolution The document is not scanned using the document feeder.The document is too thick, too thin, or too small.Use the document glass to send the fax. The document is scanned at an angle.The document feeder guides are not adjusted to the width of the document.Adjust the document feeder guides to fit the width of the document. The fax received by the recipient is blurry.The document is incorrectly positioned.Position the document correctly. The document glass is dirty. Clean the document glass. The text in the document is too faint. Adjust the resolution. Adjust the contrast. There may be a problem with the telephone connection.Check the telephone line, then send the fax again. There may be a problem with the caller’s fax machine.Make a copy to check that your printer is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. The fax received by the recipient is blank.The document was loaded incorrectly. Document feeder: place the d o c u m e n t t o b e fa x e d fa c e u p . Document glass: place the document to be faxed facedown. Fax was not transmitted. The fax number may be wrong. Check the fax number. The telephone line may be incorrectly connected.Check the telephone line connection. If it is disconnected, connect it. There may be a problem with the recipient’s fax machine.Contact the recipient.
Troubleshooting WorkCentre 7120 Multifunction Printer User Guide205 Problems Receiving Faxes SymptomCauseSolution The received fax is blank. There may be a problem with the telephone connection or with the caller’s fax machine.Check that the printer can make clean copies. If it can, have the caller send the fax again. The sender may have loaded the pages incorrectly.Contact the sender. The printer answers the call, but will not accept incoming data.Not enough memory. If the job contains several graphics, the printer might not have enough memory. The printer will not answer if memory is low. Delete stored documents and jobs and wait for the existing job to complete. This will increase available memory. The received fax size is reduced. The paper supply in the printer may not match the document size sent.Confirm the original size of the documents. Documents might be reduced based on the available paper supply in the printer. Fa x e s c a n n o t b e received automatically.The printer is set to receive faxes manually.Set the printer to automatic reception. The memory is full. Load paper if it is empty, and then print the faxes stored in the memory. The telephone line is incorrectly connected.Check the telephone line connection. If it is disconnected, connect it. There may be a problem with the sender’s fax machine.Make a copy to check that your printer is operating correctly. If the copy prints correctly, have the recipient check their fax machine.
Troubleshooting WorkCentre 7120 Multifunction Printer User Guide 206 Getting Help This section includes: •Control Panel Messages on page 206 •Alerts on page 206 •Online Support Assistant on page 206 •Web Resources on page 207 Control Panel Messages Xerox provides several automatic diagnostic tools to help you produce and maintain print quality. The control panel provides you with information and troubleshooting help. When an error or warning condition occurs, the control panel touch screen displays a message informing you of the problem. In many cases, the touch screen also displays an animated graphic showing the location of the problem, such as the location of a paper jam. Alerts Alerts provide messages and instructions to help solve problems. Alerts can be viewed on: • The Status page in CentreWare IS. • All tabs in the printer driver Properties window. For detailed status information, click More Status. Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for problems with print quality, copy quality, media jams, software installation, and much more. To access the Online Support Assistant, go to www.xerox.com/office/WC7120support.
Troubleshooting WorkCentre 7120 Multifunction Printer User Guide207 Web Re so u rc es Xerox provides several websites that offer additional help. ResourceLink Technical support information for the printer, includes online Technical Support, Recommended Media List, Online Support Assistant, driver downloads, documentation, and morewww.xerox.com/office/WC7120support Supplies for the printerwww.xerox.com/office/WC7120supplies A resource for tools and information, such as printing templates, helpful tips, and customized features to meet your individual needs www.xerox.com/office/businessresourcecenter Local sales and support centerwww.xerox.com/office/worldcontacts Printer registrationwww.xerox.com/office/register Material Safety Data Sheets identify materials, and provide information on safely handling and storing hazardous materialswww.xerox.com/msds (U.S. and Canada) www.xerox.com/environment_europe (European Union) Information about recycling supplieswww.xerox.com/gwa Information about recycling the printerwww.xerox.com/environment (U.S. and Canada) www.xerox.com/environment_europe (European Union)
Troubleshooting WorkCentre 7120 Multifunction Printer User Guide 208
WorkCentre 7120 Multifunction Printer User Guide209 10Printer Specifications This chapter includes: •Physical Specifications on page 210 •Environmental Specifications on page 211 •Electrical Specifications on page 212 •Performance Specifications on page 213 •Controller Specifications on page 214 For media specifications and capacities, see Supported Media on page 51.
Printer Specifications WorkCentre 7120 Multifunction Printer User Guide 210 Physical Specifications Base Unit • Width: 607 mm (23.8 in.) with bypass tray closed • Depth: 640 mm (25.1 in.) • Height: 1,132 mm (44.5 in.) • Weight: 115 kg (253.5 lb.) Base Unit with Integrated Office Finisher • Width: 644 mm (25.3 in.) • Depth: 640 mm (25.1 in.) • Height: 1,132 mm (44.5 in.) • Weight: 127 kg (279.9 lb.) Base Unit with Office Finisher LX and Booklet Maker • Width: 1,164 mm (45.8 in.) • Depth: 651 mm (25.6 in.) • Height: 1,132 mm (44.5 in.) • Weight: 153 kg (337.3 lb.)