Vodavi Starplus Dhs Installation Manual

							4.429 Class Of Service (Day/Night) 
4.4.29.1 Description: 
The system provides eight (8) Classes of Service (COS) for assignment of outside line dialing privileges. 
Each system station may be assigned one day COS and one night COS. The station COS is primarily used 
for restriction and control of long distance dialing. Toll restriction tables allow customized dialing 
privileges to be assigned to any or all COS. 
System Speed Dial is specially linked with Class of Service such that all speed dial bins override toll 
restriction programming in the toll restriction tables. It should be noted that stations assigned COS O-5 have 
access to all System Speed Dial Bins (20-99). Stations assigned COS 6 can only access System Speed Dial 
Bins 20-39. Stations assigned COS 7 have no access to System Speed Dial. 
COS affects the station override of DND where a station with a lower level COS can be overridden by a 
station with a higher level of COS. For instance, an extension with COS 0 may override a station with COS 
1. 
COS also affects the operation of Privacy Release. Stations with equal or greater levels of COS may join a 
: 
busy CO line conversation when Privacy Release is enabled. For example, a station assigned COS 1 may 
join a CO line conversation with a station assigned COS 1 or lower. 
Note: the highest level COS is 0 and the lowest COS level is 7. 
4.4.29.2 Related Features: 
System Speed Dial 
Do-Not-Disturb 
Override 
Privacy Release 
4.4.29.3 Related Programming: 
STA TION - DA Y/IvITE COS 
RESTRICTION - CO LN CALL - DISCRIMINATION 
4.4.29.4 Operation: 
Station COS is assigned in Database Programming and is not a feature that requires specific operating instructions. 
A station’s COS will determine what digit sequences may be dialed on CO lines. 
4.4.30 Clear f&f 
4.4.30.1 Default Setting: N/A 
4.4.30.2 Description: 
Press the $s button to hang up the telephone. The button is also used to clear a previous operation or 
exit the programming mode. 
Note: USed b conjunction with he Headset Mode and the fg!; button, he ?Et button may be Bed to 
cancel ad disconnect calls, where+ the C= button becomes m answer button. 
4.4.31 CO Line Group Assignment 
4.4.31.1 Description: 
The system provides four (4) CO Line Groups for ass@unent of specific CO lines. The CO Line Group 
assignment is used for CO Line Pool access. -. 
i..- 
The CO Line Groups are designated by two-digit notation when pro_grammed on station programmable 
feature buttons. CO Line Group 1 is programmed by dialing 01, CO Line Group 2 is programmed by 
54 Installation & Maintenance Manual Revision 2 July 6, 1997  
						

							dialing 02, etc. An All CO Line Group code is available for‘ programmable feature button assi,onment by 
dialing 00 for that feature button. 
At default all CO Lines are assigned to group 1. 
4.4.32 CO Line Interface 
The system provides loop start CO line interface with built-m gas over-voltage protection. Either pulse 
(rotary) or DTMF signaling is provided. Abandoned call supervision is provided for all CO lines. 
The maximum system configuration provides for either nine (9) CO lines or twelve (12) CO lines 
depending on the specific application requirements and the configuration. Refer to the Configuration 
section for more details. 
4.4.33 CO Line Pool 
4.4.33.1 Description: 
The CO Line Pool assignment preserves feature buttons and reduces the number of individual CO line 
appearances required at a key telephone. The CO Line Pool allows random CO line outgoing access and . 
becomes a virtual “answer” button, with illumination, for receiving incoming or transferred calls. A CO 
Line Pool button can be assigned to access CO Line Group 1, CO Line Group 2, CO Line Group 3, CO 
Line Group 4, or All CO Line Groups. Alternatively, CO Line Groups I- 4 can be assigned to separate 
distinct feature buttons. If the system is installed as a key system, and not as a hybrid PBX, CO Line Pool 
buttons and CO Line Group access by code (dial “9”) or button are not allowed. 
Note: Certain states and telephone companies prohibit PBX-type equipment operation behind Centrex 
lines. 
4.4.33.2 Related Features: 
Programmable User Feature Buttons. 
4.4.33.3 Related Programming: 
CO LINE - CO LINE GROUP 
1.4.33.4 Operation: 
Press the Feature Button programmed for CO Line Group operation. 
An idle CO line in the associated group will be accessed. (The last CO line in the group is always accessed first. 
When the feature button is programmed for All Group operation. the last CO line in the highest group number is 
accessed first.) 
The Group button LED is green and blinking. 
If CO Lines are camped-on by other key telephones or busy. busy tone will be heard and the display will show the 
following. 
Notes: 
a. Any Programmable Feature Button may be programmed as a CO Line Group button 
b. If a station has multiple CO Line Group buttons programmed without any individual CO line buttons, 
Incoming calls will be indicated on only one idle CO Line Group button to which the CO line is 
assigned. 
Starplus@ DHSTM Key Telephone Feature Description and Operation 55  
						

							C. 
h. 
i. 
j- An incoming call can only be indicated on its associated ,CO Line Group button. For example, if CO 
Line 1 belongs to CO Line Group 1, its incoming status can be indicated either on CO Line Group 1 
button or on general CO Line Group button, whichever is pressed. 
If a station has group button and individual CO line button: 
An incoming CO line call will be indicated only on an individual CO line button. 
When pressing an individual CO line button, the LED indication on an assigned group buttonwill not 
be affected. : 
.I.. 
‘.-  Pressing an idle CO Line Group button to originate/answer a CO line call, will affect the LED 
indication of an individual CO line button, (i.e. CO line status will be indicated on both CO line group 
button and individual CO line button). 
The LED indication on a CO line group button and an individual CO line button will be treated in the 
same way. 
When all CO lines in a certain group are busy, any attempt to access an idle CO line by pressing the 
CO line group button will receive busy tone, and the system will assign any busy CO line for the 
station to establish Camp-On Busy CO Line. 
Special Note: Even if a key telephone has no CO Line or CO Line Group buttons assigned, an outside 
CO line call can be transferred to the station. There will be no visible LED indication at the called 
station. 
4.4.34 CO Line Signaling 
4.4.34.1 Description: 
Incoming CO line calls are indicated by a flashing red LED and distinctive tone f?om the key telephone 
speaker. Depending on the programmed database, a station may see incoming call flash indication without 
an audible indication, and still answer the call. If the station is not assigned CO Line Receive in the 
database for a specific CO line, incoming calls on that CO line will not flash at the station but instead will 
display a CO line busy indication. 
There are three (3) different Ring Schemes that can be selected in the customer database programming, 
which affect both CO Line and ICM ringing. See Ring Schemes for additional details. 
4.4.34.2 Related Feature: 
DND 
Call Forward 
4.4.34.3 Related Programming: 
RING ASSIGNMENT 
RECEIVE ASSIGNMENT 
4.4.34.4 Operation: 
There are incoming calls signaling on CO Line 1 and CO Line 2: 
Notes: 
a. Only those stations with corresponding CO Line ring and receive assignments will display the current 
incoming CO line call status. CO Line Receive must be enabled for the station. 
b. When the remote party abandons the incoming call before it is answered. the incoming call signaling of 
the affected CO line will be removed after 1.6 to 6.4 seconds. depending on the connected Central 
Office. 
C. At default only the attendant is allowed to receive external CO line ring and can answer all incoming 
CO line calls. 
56 installation & Maintenance Manual Revision 2 July 6, 1997  
						

							4.435 CO Line Type Assignment 
4.4.35.1 Description: 
Each CO line can be assigned as “PBX CO Line” or “Open”. The Open assignment is reserved for CO 
lines equipped on the system, but not connected to telephone company network facilities. The Open type 
indication alerts the system that this CO line shouldn’t be used to place outgoing calls when system features 
are invoked which initiate automatic CO line selection. 
The PBX CO Line type indication invokes other system automatic operations for handling PBX Station-to- 
Station calls and PBX Trunk calls, separately. When a programmed PBX Trunk access code is dialed, the 
system is alerted that the user is accessing a telephone company facility to make a network call. When this 
occurs, the system monitors digits dialed after the PBX access code and compares them against the 
Allowed Digit Interval table in that station’s Class of Service. The programmed PBX Trunk access code 
also notifies the system that a pause should be inserted when re-dialing telephone numbers dialed on that 
CO line beginning with the PBX access code. This operation applies for Speed Dial, Last Number Redial, 
Save Dialed Number, User Save Number Redial, and Automatic Busy Redial. 
.  CO Line type assignment indicates that the CO line is a direct telephone company facility access CO line. 
Toll Restriction monitoring is commenced from the first digit dialed and no other special call handling 
characteristics are implemented on CO lines of this type. 
4.4.35.2 Related Feature: 
None 
4.4.35.3 Related Programming: 
CO LINE TYPE 
PBX CODE 
Note: At default CO Line Type is set to “CO” for all CO Lines. 
4.4.36 Conference (Super&&) em ..i@& %&f 
4.4.36.1 Default Setting: N/A 
4.4.36.2 Related Feature: 
Hold 
4.4.36.3 Related Programming: 
CALL HANDLING - UNS CNF TIME 
CALL HANDLING - UNS CONFERENCE 
4.4.36.4 Description: 
The system can accommodate eight (8), 4 member (party) conferences, simultaneously. Conference 
combinations may consist of 2 CO lines maximum and any number of stations to a maximum of 4 parties 
(members). One inside key telephone station is the controller of the conference and constitutes one 
conference member. 
Note: Before a conference can be established with a maximum of 4 members, a s-member conference must 
first be established. 
4.4.36.5 Operation: To Establish a Conference: 
While on a line; 
HOLD 
1. The current call is placed on hold and intercom dial tone is heard. *.^ 
7 
-. Press another line button (or dial a DHS system station and go to step 4). 
3. Dial the second party. (Repeat Steps 1-3 to add a third party). 
FEAT 4. To join the parties in a conferenc. Press cm* 
Star-plus@ DHSm Key Telephone Feature Description and Operation 57  
						

							g@$j ‘$f@j : 
%. 
5. Dial :&%.S%%%. The display shows: 
You will hear confirmation tone and momentarily the display will chatqe to: 
4.4.36.6 Operation: To add a fourth party : 
HOLD 6. 
7. Dial the fourth party. 
8. press &&f$& . 
The conference initiator may force-release a conference member or talk privately with a conference member. 
4.4.36.7 To Force-Release - Basic and Enhanced Telephones: 
FEAT 1. press ..Ij. 
3. Dial the station number or press the line button to release. 
4.4.36.8 To Talk Privately - Basic and Enhanced Telephones: 
FEAT 1. press ,:
						

							FEAT gg$g ;.jg@ 
4.437 t Conference (Unsupe=v&d) sw m fm 
4.4.37.1 Default Setting: N/A 
4.4.37.2 Related Feature: 
Hold 
4.4.37.3 Related Programming: 
CALL HANDLING - UNS CNF TIME 
CALL HANDLING - UNS CONFERENCE 
4.4.37.4 Description: 
This feature allows you (as the conference controller) to exit a conference yet enable two outside lines also 
engaged in the conference to continue their conversation. This conference is called Unsupervised since no 
internal user is involved as a member of the conference. 
To establish an Unsupervised conference you must first build a Supervised conference. 
4.4.37.5 Operation To Establish an Unsupervised Conference: 
Two (2) CO lines are conferenced at your station: 
FEAT 1. press ..;z:> . 
;B:;:;$ .*g 
3 
-. Dial ‘i~~i:i C~. *t 
an Executive Telephone the following display will be seen momentarily. ‘ 
If no further action is taken the display returns to idle status. At this time the two (2) lines are conferenced. 
4.4.37.6 To Rejoin the Unsupervised Conference: 
FEAT 1. At your station, press cm . 
;g;i < @$$e+ 
3 
-. Dial ;.$$g :.@ 
Note: 
New conference parties may only be added when the conference controller is a member of the conference. 
4.4.38 Database Programming c-3 ;a$; ~~~ 
4.4.38.1 Description: 
All customer unique database is entered from any Executive Key Telephone. During programming, 
incoming calls will still ring at the Executive Key Telephone being used as the program input device. It is 
very easy to exit the pro gamrning mode, answer the incoming call, and re-enter the programming mode 
without cumbersome database storage routines. 
All customer database programming is battery protected in the event of system AC power loss. The 
Database Programming password is a six-digit, changeable number that is factory defaulted as (000000). 
The customer specific database is entered during installation and affects overall system operation. 
= Unsupervised Conference requires the Option Module for operation. 
Stat-plus@ DHSm Key Telephone Feature Description and Operation 59  
						

							4.4.38.2 Operation: 
.
						

							from Voice Announce mode to Tone Ring mode by dialing the asterisk !?2& key after dialing the station 
number. 
Intercom dial tone may be automatic upon lifting the handset or after pressing the z (speaker) button, 
if enabled m&r he Auto Line Select ( w $& g&4) station feature. 
4.4.41.2 Operation: 
To place an ICM call: 
Dial the station number on the telephone dial pad. 
Ringback tone is heard or if the called station is in Voice Announce mode a connection is automatically selected. 
If the called station is busy. busy tone is heard. 
If the called busy station has Call Wait enabled, ringback tone is heard. 
Various other displays and conditions: 
. ..when the station is in DND. 
. ..if the station number dialed is not connected. 
. ..if the called station is your own station number. 
Note: 
Intercom calls to key telephones selected for Voice Announce 
FEAT ,e.;,g &,$ - Hands-free or VA - Private (via code 
,;...:Fi~zc3 .&@ ” 
1 . . . . . ...& ..!z#:) are “logically” answered by the system at the called station. >.- 
Star-plus@ DHSW 
Key Telephone Feature Description and Operation 
6 1  
						

							4.4.42 Dial Pulse To DTMF Conversion 
4.4.42.1 Description: ., 2,;: 
When making an outside call on a CO line with Pulse (Rotary) dialing, the digits following %% will be sent 
in DTMF tone mode. Pulse-to-tone changeover can be programmed into any Speed Dial bin, if desired. 
4.4.42.2 Related Feature: 
System Speed Dial 
4.4.42.3 Related Programming: 
CO LINE - DLALING 
4.4.43 ’ Direct Inward System Access @ISA) 
4.4.43.1 Default Setting: 
Inactive for all CO lines 
4.4.43.2 Related Feature: 
System Speed Dial 
Dial Intercom 
4.4.43.3 Related Programming: 
CALL HANDLING - DISA 
4.4.43.4 Description: 
This feature allows you to remotely access system features such as System Speed Dial, Line Access for 
long distance calling, CO Line-to-CO Line Conferencing, and Intercom dialing. 
Any number of DiSA lines may be assigned incoming DISA access based on the system service mode 
(Day, Night, Always). 
Talk time can be manually extended by the outside DISA party. 
There are 24 passwords available, each 4-digits in length. These passwords correspond to the system 
station numbers. Since your password is only 4-digits, caution should be exercised when permitting 
unauthorized use of the DISA facilities. 
4.4.43.5 Operation: 
Let’s assume CO Line 1 is programmed for DISA operation. 
When you call into CO line 1 your call is automatically answered and you will hear DISA dial tone. 
4.4.43.6 Using DISA To Make a Station Call 
When DISA dial tone is heard, dial the two digit station intercom number. 
Note: If you do not dial the station number within the 10 second time-out period. your call will be transferred to the 
attendant station. 
4.4.43.7 Using DISA To Call the Attendant 
When the first dialed digit is the Operator Code, your call will be directly transferred to the attendant. 
4.4.43.8 Using DISA To Access CO Lines: 
When you hear DISA dial tone: 
i.-- 
: DISA requires the Option Module for operation. 
62 Installation & Maintenance Manual Revision 2 July 6, 1997  
						

							2. Dial one of the DISA passwords (24 possible). 
Once your password is verified a second dial tone is presented. You may access three@) types of features: 
speed dialing, CO line access, and intercom calling. 
4.4.43.8.1 Using System Speed Dialing 
5. Dial the System Speed Dial Bin (20-99). 
The system will select an idle CO line and dial the stored speed dial number. 
4.4.43.8.2 To Access a CO Line 
If the CO line selected is idle DISA will connect the line for dialing. 
4.4.43.8.3 To Place an Intercom Call 
5. Dial the Station Number. 
4.4.43.9 Disconnecting a CO Line DISA call: 
@j$ ggj 
6. Dial :m i$??!~. 
Note: a programmed Talk Time will disconnect all DISA-CO Line calls when it expires. 
4.4.43.10 To Extend the DISA Talk (Conversation) Time: 
When the DISA call is in progress; 
@j gg;:; 
6. Dial a ~~:&$ to extend the preset conversation time. 
Notes: 
a. The option board must be installed for DISA to function. 
b. Two DISA CO lines may be used simultaneously. If more than two DISA CO lines are signaling for 
answer, the subsequent calls will receive internal busy tone. 
C. The default Class of Service (COS) of day and night for DISA CO line is 0. Each DISA CO line has 
its own COS for dialing privileges. 
d. DISA CO line (COS) assi_gnment coincides with Toll Restriction COS Tables. 
e. The activation time for a DISA CO line is programmable for “Never”, Day”, “Night” or “Always”. 
f. If you dial a station number which is non-existent your call will be directly transferred to the attendant. 
g. The CO Line-to-CO Line Conference time is programmable for 1,2, 3, 5, 10. and 15 minutes (default 
is 1 minute). The CO line-to-CO line Conference time may be set to automatically drop the connected 
outside parties upon expiration of a pre-programmed time. 
2.. 
h. System CO Line-to-CO Line Conference does not have to be enabled in Database Programming. 
Stat-plus@ DHSm Key Telephone Feature Description and Operation 63