Vodavi Starplus Dhs Installation Manual

							User Saved Number 
Day COS 
Night COS 
Auto Hold mode setting 
Phone Lock status .,Voice Announce mode setting 
Call Wait setting 
Page Receive setting 
Night Station status 
4.4.104 Station Groups 
4.4.104.1 Description: 
The system provides eight (8) Station Groups for partitioning the system into separate departments or 
related features. Members of a Station Group have the ability to pick up incoming or transferred calls f?om 
FEAT igy!q@$ 
other associated members h the same goup, via the Group CalI Pickup co& ( ~a :$& $@). Unlike 
Directed Call Pickup, you do not have to know or remember the ringing station’s intercom number. 
As a Station Group member, you also receive Internal Zone Pages directed to your Station Group. Station 
Groups are assigned in the Database Programming. 
Note: at default all stations are in Station Group 1. c :. 
4.4.105 Station Numbering Plan 
4.4.105.1 Description: 
All stations receive a two-digit ICM number for inside calling. The two-digit directory ranges from 1 O-8 1. 
Before a station can be assigned a directory number already in use, the other station must be re-assigned to 
a new vacant number. Refer to Database Programming. 
4.4.106 System Time 
4.4.106.1 Description: 
The system provides a built-in timer to track System Time for reference in certain features such as System 
Night Service Mode Change, SMDR Call Message Recording, Alarm Clock Check etc. Refer to Database 
Programming. 
This clock is battery protected f?om power failure by a battery provided inside the KSU. System Time can 
be changed at any Executive Key Telephone using the attendant password. 
4.4.107 Toll Restriction 
4.4.107.1 Description: 
The Digital Hybrid System provides sophisticated monitoring of digits dialed on CO lines. If a digit or 
range of digits dialed on a CO line doesn’t correlate with the Allow Digit Interval table, the CO line is 
released immediately. On any non-allowed call, the station user will receive error tone and the CO line 
button LED will extinguish. At an Executive Key Telephone the user will see “Call Restricted” on the 
LCD. The Toll Restriction Allow Digit Interval table may be constructed in a matrix format and associated 
to any of the Classes of Service (COS). Stations may be assigned a separate COS for Day System Mode 
operation and Night System Mode operation. 
4.4.107.2 Related Feature: 
COS Assignment 
Digit Interval Table Programming 
Qstem Speed Dialing 
Night Service 
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Revision 2 July 6, 1997  
						

							4.4.107.3 Related Programming: 
RESTRICTION - CO LN CALL DISCR 
STA TION - DA Y/NITE COS 
CALL HANDLING - DISA - DAYmITE COS 
4.4.107.4 Operation: 
CO line calls placed must appear in the Digit Interval Allow Table and marked for association with the COS 
assigned the station attempting the call or the attempt will fail. 
Notes: 
a. At default all stations are assigned with day and night COS 0. 
b. The Digit Interval Table is empty except for interval 1 where the number range from 0 to 9 is 
programmed. (Since COS 0 is marked for use with this Table entry CO line calls are possible at all 
stations at default.) 
C. At default, no user is allowed to dial asterisk (*) or pound (#) as the first dialed digit on the CO lines. 
d. There are one-hundred (100) Interval Table entries available for programming. 
e. System Speed (20-99) Override assigned toll restriction dialing COS. 
f. COS ranking affects the station’s ability to override a station in DND and to use the Privacy Release 
feature to join existing conversations. 
4.4.108 Tone Detector 
4.4.108.1 Description: 
When the Option Board is equipped, the system provides one shared tone detector which is used for certain 
features to detect the call status of the CO line call in progress. Those features which use the tone detector 
include DISA, External Call Forward, Last Number Redial and Save Dialed Number, Automatic Busy 
Redial, and Dial Tone Detection. 
The logical rules for sharing the tone detector are described below : 
a 
Only one station is allowed to wait for the tone detector to become available. 
l 
When the tone detector is currently assigned to a station, the maximum allowed time to wait for CO 
dial tone is 6 seconds (default). 
l 
If no CO dial tone is detected within 6 seconds, the tone detector will be returned to idle, or assigned to 
another waiting station. The telephone number, if entered, will then be dialed. 
0 
In the unlikely event that more than one station requests a tone detector at exactly the same moment, 
those stations will hear internal busy tone immediately, although a tone detector may be available. 
4.4.109 Tone/Inter-digit Duration Selection 
4.4.109.1 Description: 
Depending on the outside plant environment, type of Central Office, and customer’s specialized dialing 
requirements, the DTMF “on” time and inter-digit time for manually dialed or system automatically dialed 
digits may be modified. Typically, no modification of tone inter-digit duration is required. However, in 
some installation environments, where outside plant equipment is becoming antiquated or line conditions 
are poor, tone duration and/or inter-digit duration timing may be increased to offset these poor conditions. 
Tone duration and inter-digit duration may be assigned any value 50 ms to 150 ms. 
Notes: 
a. A longer tone duration or inter-digit duration time will cause a slower output of manual or automatic 
system-dialed numbers. 
b. A longer DTMF “on” time and/or inter-digit tone time can be used to ensure more reliable interaction 
with remote voice mail and similar remote DTMF dial pad actuated devices. 
C. At default DTMF duration is set to 70 milliseconds. 
Starplus@ DHST” Key Telephone Feature Description and Operation 105  
						

							4.4.110 Transfer 1. 
4.4.110.1 Default Setting: 30 Second Ring Transfer Recall Time 
4.4.110.2 Related Features: 
Call Waiting (Executive Key Telephone) 
Recall 
4.4.110.3 Related Programming: 
CALL HANDLING - RECALL TIME 
4.4.110.4 Description: 
There are three (3) types of transfer you may use: system-screened (talk transfer), un-screened, and with 
FP3 the Vodavi (simplified method). When you complete a transfer the outside line is placed on Exclusive 
Hold and can only be retrieved at your telephone or the telephone where you transferred the call. 
A screened transfer occurs when you announce the call to the person to whom you are transferring the call. 
4.4.110.5 Operation: 
Do not press the Ez button when processing m incoming 
call. This will disconnect the call. The telephone will return to 
idle condition following the transfer operation. 
CO Line / Intercom Call Transfer - Unscreened 
During a conversation; 
HOLD 1. Press . 
3 
a. Dial the station/Hunt Group number where you want to transfer the call. 
3. press TE to transfer fie call ‘bscreene&‘. 
CO Line / Intercom Call Transfer - Screened 
During a conversation; 
HOLD 1. 
3 
-. Dial the station/Hunt Group number where you want to transfer the call. 
3. Wait for the person you called to answer. 
TRANS 
4. press $? to complete the call transfer. 
yodavi simplified method: 
During a conversation: 
1. Press the DSS button of the desired target station. 
7 
i. Hang up to complete the transfer. 
or 
TRANS 1. Press the czs button and dial the bvo di_git station number ofthe target station. 
2. Hang up to complete the transfer. 
Vodavi simplified method: (Transfer 
to Voice Mail) 
1. Press the Voice Mail button. 
7 
-. Press the DSS of the desired tar-set station. 
3. Hang up to complete the transfer. 
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Installation & Maintenance Manual Revision 2 July 6, 1997  
						

							Vodavi simplified method: (Transfer to Voice Mail) Cont’d 
1. 
Press the Voice Mail button. 
3 
a. Dial the two digit station number of the target mailbox. 
3. Hang up to complete the transfer. 
Notes: 
a. 
b. 
C. 
d. 
e. The effective ring transfer recall time for any CO line call is programmable, between 16/30/60/90/120 
seconds. 
When a transferred CO line recalls, the line number and station number where the call was transferred 
will be displayed. 
Once the outside line changes from “Hold” to “Transfer” status, the outside party will hear Music-on- 
Hold change to system-provided Ring-back tone (similar to PBX operation). 
Intercom calls that are transferred follow the Intercom Mode Selection mode at the destination station 
(VA-Handsfl-ee/Private or Tone Ring). 
In screened transfer, if the person that you transferred the call to answers your intercom call in Voice 
Announce Handsfiee mode and does not go off hook to connect with you on an intercom channel the 
CO line will transfer ring when the transfer is completed. 
With voice mail transfers, if NO VM mailbox digits are entered for transfers, no digits are sent to the 
VM system. 
If VM mailbox digits are entered for transfers to voice mail. the XFR Prefut digits are sent then the 
VM mailbox digits are sent, followed by the XFR Suffix digits being sent. 
i.-- 
Starplus@ DHSTM 
Key Telephone Feature Description and Operation 107  
						

							4.4.111 User Name Programming 
4.4.111.1 Description: 
An alphanumeric, seven-character title may be assigned to each station in the system. This title will be 
displayed on Executive Key Telephones in place of the standard “STATION” message. 
Station user names are pro,orammed in the customer database programming. The names may consist of 
upper and lower case letters. 
4.4.111.2 Related Features: 
Vflrious call processing 
4.4.111.3 Related Programming: 
RESOURCE - USER NAME . 
1 : 
_. 
4.4.112 FEAT gx!g : yz? 
.. .:~.~.:, :g&; Voice Announce Han&xfree/Pfivacy +m 2~s Z:~C 
4.4.112.1 Default Setting: Voice Announce mode 
4.4.112.2 Description: 
The Enhanced and Executive key telephone models provide the ability to receive incoming intercom calls 
in Voice Announce Handsfree mode. When your telephone is in this mode, you can reply to an intercom 
call by using the speakerphone. 
You may also choose to place your telephone in Voice Announce - Privacy mode. In this mode, you can 
hear the person intercom calling you but your telephone’s microphone remains muted so the person calling 
cannot hear you. Therefore calls may be announced to your station while maintaining a private 
environment. 
4.4.112.3 Programming: 
FEAT 1. press ZYY . 
$g 8% 
7 
-. Dial #E .T$f$. y 
ou will hear three different tones to confirm the three modes of operation: Voice Announce- 
Handsfree, Voice Announce-Private. and Tone Ring. You will also see visual indications on a button 
programmed for this feature. On the Executive Key Telephone model the display will show visual indications. 
Each time the feature code is dialed, the next mode in sequence is selected, the associated tone is heard and 
associated visual indications are given. Refer to the table below. 
Voice Announce - Handsfree green lamp VA-HF MODE 
Voice Announce - Private red lamp VA-PRIVACY MODE 
Tone Ring Mode no lamp lit TONE RING MODE 
4.4.112.4 Operation: 
When your telephone is set for Voice Announce Handsfree mode: 
The call is automatically connected and your display shows: long steady tone 
single burst tone 
double burst tone 
i..- 
The display at the calling station reads: 
108 Installation & Maintenance Manual Revision 2 July 6, 1997  
						

							Notes: 
a. The cg button Iamp will Ii&t during hands&e operation. 
b. To receive intercom calls with Handstiee Answer-back, the feature must be enabled. 
4.4.113.1 Default Setting: None assigned. 
4.4.113.2 Related Features: 
Call Forward 
Hunt Group 
4.4.113.3 Related Programming: 
CALL HANDLING - VM DIALING RA TiO 
SYS APPLICA T - STA HUNT GROUP - VM 
4.4.113.4 Description: 
A ancillary voice mail device may be connected to the system. You program a button for easy access to this 
feature. In addition, the button provides an indication of voice messages waiting. 
4.4.113.5 Operation: r, 
When the Voice Mail system has messages for any station the Voice Mail button will flash. The display at 
Executive Key Telephones will show: 
. 
To Retrieve a Voice Mail Message 
1. Press the Voice Mail button or press the “reply” button on an Executive Key Telephone model. The system 
will dial the appropriate numbers (according to pro_gramming) to the Voice Mail system. 
3 
-. Dial your password. 
You may forward calls to the Voice Mail system using Call Forward and the Voice Mail Hunt Group 
number. Calls that you forward to Voice Mail will be forwarded to your mailbox. The person calling will 
hear your greeting and be prompted to leave a message. Once a message is left, the Voice Mail system will 
light the Voice Mail button. On Executive Key Telephones, the display will indicate messages waiting in 
voice mail. 
Notes: 
a. The Voice Mail system must be programmed to light Voice Mail buttons as follows: 
To Turn On the Lamp: 
n Dial #96. 
n Dial station number. 
To Turn Off the Lamp: 
q Dial #*96. 
n Dial station number. 
= Voice Mail Integration requires optional ancillary equipment for operation. 
Starplus@ DHP Key Telephone Feature Description and Operation 109  
						

							-0 
b. If you use voice mail regularly, it may be more convenient to program a Programmable Feature Button __ 
with the Voice Mail code. 
When an answering machine is connected to the system via a 2 Port 
SLT Adapter and In-Band (DTMF/Touch Tone) digits must be sent to 
the answering machine to control its functions. the SLT port must be 
programmed as type “VW. . . 
.,. 
:. q:.+.; .3+~W,% 
pJ$-r .(fi%p ~&$ 
4.4.114 Voice Mail MO&or B g&i ..&j 
4.4.114.1 Default Setting: N/A 
4.4.114.2 Description: 
Similar to a basic answering machine. you can monitor your forwarded calls at the telephone where they 
were forwarded during the first few seconds after they are answered by a voice mail port. 
When you forward calls to voice mail, your telephone will alert you when a call is being answered at the 
voice mail. 
4.4.114.3 Operation: 
When you hear the alert tone (double beep): 
If on a call press 
HOLD or disconnect (CLEAR) then: 
1. press :E2 . 
An Executive Telephone will display: 
3. Press “yes” to monitor the caller leaving a message or “no” to return to idle. (Note: when 
either “yes” or “no” is selected the caller continues to leave a message, unaware of the 
monitor feature operation.) If “yes” is selected the display changes to: 
4. Monitor mode is established. You may then: 
l Retrieve the caller from Voice Mail by pressing “answer” or, 
a 
Return to idle and allow the caller to continue leaving a message by pressing “exit” 
Basic and Enhanced Telephones 
- To Enable Monitoring: 
:%!,I 
dial ,&& 
to be connected to the call. 
Basic and Enhanced Telephones 
- To Disable Monitoring: 
:si” 
:.+:::::: 
3. 
Dial &%. The telephone returns to an idle condition. i.- 
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							Notes: 
‘. 
a. The feature code may be programmed on a programmable feature button. The green lamp will flash 
fast to indicate that the Monitor feature is ready. 
b. You may press E while monitoring a call to be connected to the caller. 
C. When you answer a call the programmed Disconnect Digits table digits are sent to the voice mail port. 
d. You will hear the alert tone regardless of whether your telephone is idle or busy or in speakerphone or 
handset mode. 
e. When the new timer “VM MON TIME” expires the opportunity to invoke the feature has past. 
f. The new timer “VM MON TIME” is added to the Call Handling category of programming and will 
allow 1 O/20/30/40/60 second duration to be programmed. 
g. When you use the Monitor feature, a conference is established between yourself, the voice mail port 
associated to the call, and the caller leaving the voice mail message. 
h. If you are on a call when the Monitor alert tone signals you, you may place the call on hold and then 
enable the Monitor feature. 
CJ .w ) Or pressing cggg. 
.srz . 
i. You may exit the Monitor mode by hanging up the handset, or pressin, 
j. You may monitor only one call at a time. 
4.4.115.1 Default Setting: Allowed for all stations. 
4.4.115.2 Related Features: 
Various call processing 
Call Waiting 
4.4.115.3 Related Programming: 
None 
4.4.115.4 Description: 
If your telephone is busy you may still receive a voice announcement from a calling station. For instance. 
while you are on the telephone speaking with person A, a person at another telephone on the system (person 
B) may call you and be heard. Person A will not hear person B’s voice announcement to you. Upon 
receiving the Voice Over Busy, you may choose to speak with person B or reject the Voice Over Busy 
request. 
4.4.115.5 Operation: 
To Place a Voice Over Busy - Basic and Enhanced Telephones: 
After dialing a busy station and listening to busy tone: 
FEAT 1. press .;w* . 
To Place a Voice Over Busy - Executive Telephone: 
1. Call any busy telephone. You will hear busy tone and your telephone displays: 
3 
-. Press “next”. The display shows: 
i..- 
Starplus@ DHSTM 
Key Telephone Feature Description and Operation 111  
						

							3. Press “voice”. The display shows: 
If the Voice Over Busy is rejected, the display will read “VOICE REJECTED”. 
To Accept a Voice Over Busy: 
If while listening to the calling party you wish to speak to the Voice Over Busy initiator: 
MUTE 1. Press MUTE 
s?%ZZE. (Use LW to switch your @msminer between the original call and the Voice Over Busy 
initiator.) 
To Reject a Voice Over Busy - Basic and Enhanced Telephones: 
FEAT 1. press ;.-3 . 
#gg ggzj 
2. Dial ;.Fs$ @@. 
To Reject a Voice Over Busy - Executive Telephone: 
The display shows: . 
Press 
“reject“. The display shows: 
Notes: 
a. Voice Over Busy is not possible when the Call Waiting feature is enabled. 
b. Voice Over Busy may be allowed or denied at any station: 
To allow Voice Over Busy calls: 
q press cgQf 
. . _ _ . . 
@$g .@2; 
n Dial smi :&$. 
To deny Voice Over Busy calls: 
n press :aj. 
&$@ : / ,,, ,? .. J’ 
n Dial ~~~~~ @if ij@j 
..;
						

							4.4.116 Voice Recorder hw w m 
4.4.116.1 Default Setting: N/A 
4.4.116.2 Description: 
If you have an integrated voice mail system, this feature will allow you to record internal and external 
conversations. When the Voice Recorder is activated, a conference is established between the call and the 
system voice mail group The conversation is recorded in your voice mail box when the feature is enabled. 
4.4.116.3 Operation: 
During a conversation: 
1. press :z2 . 
.,p I .,~ ,,.,. 
g@ :$$$$;;;$: 
3 
-. Dial .~~:~~ ~~~ . An E 
xecutive telephone will display “RECORDER SETUP” and then once the Voice 
Recorder connection is established the display will show; 
b‘* RECORDrNG *“. 
Notes: 
a You may program a button for this feature. During the set-up the associated lamp for that button will 
light steady red. When the connection is established the lamp will light steady green. 
b. Disable the feature at any time by Steps 1 and 2 above or by pressing a Programmed Feature Button. 
4.4.117 Volume Control 
4.4.117.1 Default Setting: Voice volume is set at level 4. 
4.4.117.2 Description: 
You can adjust the volume levels for five functions: Background Music, Ringing, Handset, Speaker and 
Headset. You adjust the volume while the function is in use. The telephone remembers the volume level 
selected for the next time that function is used. The Ringer volume adjustment allows for 4 (four) volume 
levels. All other modes allow for 8 (eight) volume levels. 
Notes: 
a. You may adjust the ringing volume while the telephone is not in use or while it is ringing. If you 
adjust the volume while the telephone is idle you will hear a single ring burst to confinn your selection. 
b. The Volume Control affects the receive loudness only. The person to whom you are speaking will not 
detect an increase in volume 
4.4.118 Warning Tone 
4.4.118.1 Description: 
A system Warning Tone may be heard repeatedly on specific stations that have exceeded a preset time limit 
on outgoing calls. This feature is useful in a lobby or retail environment where lengthy outgoing calls are 
discouraged. Related Features: 
Drop Time-out 
4.4.118.2 Related Programming: 
STATION - WARNING TONE, CALL HANDLING - WARNING TIME 
4.4.118.3 Operation: 
If a station is set for Warning Tone and the Warning Time is set at 3 minutes, the user will hear Warning 
Tone when 3 minutes has elapsed. The tone will repeat every 10 seconds until thecall is disconnected. 
Notes: Not recommended as a “Toll Saver” option (fbr speczjk application zae). Warning Tone is only 
delivered on outgoing CO line calls. 
Starplus’ DHSm 
Key Telephone Feature Description and Operation 113