Vodavi Starplus Dhs Installation Manual

							. 8.10 Other CO Line Problems 
symptom 
Holding line, no 
one there. 
Diagnostic aid 
System Programming 
Cause 
Outside caller 
abandons call. 
User error. 
Action 
1. If the customer complains of seeing 
many holding lines, and when 
accessed, no one is on the other end, 
calls may be left in an abandoned 
state. 
2. If the serving Central Office (Telco) 
provides disconnect supervision, the 
KSU should be programmed (on a per 
CO line basis) to recognize an 
abandoned call (default). When the 
outside holding party hangs up, the 
CO line interface detects change in 
CO voltage for the associated line. 
The KSU then removes the inside 
Hold indication at all telephones and 
restores the line to idle. 
3. Auto Hold Allow may be enabled at a 
station that is unsure of the proper 
operation of this feature. If so, insure 
that inside users do not accidentally 
place calls on Hold while skipping 
from one CO line to another, refer to 
the Key telephone User Guide. By 
programming “Auto Hold Deny” 
(code F94) at the abusing stations, 
incoming CO lines will not be 
accidentally placed on Hold. 
8.11 Lines Stay Busy 
I 
Symptom Diagnostic aid Cause Action 
Lines sometimes System Programming Customer 
Verify CO line programming for DISA, 
show busy even 
confusion, External Call Forwarding, and Day/Nite 
though no one Programming Service. 
else is in the error 
office, or no one The system will hold up certain trunk-to- 
trunk calls until a forced disconnect 
is using the line. 
interval time is reached. 
Starplus@ DHSTM 
Maintenance & Trouble Shooting 195  
						

							8.12 Button Programming is Lost/Changed at One Key telephone 
Symptom 
1 .SLT users cannot 
access CO lines by 
dialing “9” and 
cannot access an 
idle trunk in a Trunk 
Group when dialing 
“*4N”. 
2.Key telephone users 
cannot program a 
Trunk Group to 
appear under one 
feature key. 
Diagnostic aid 
Executive Key 
telephone 
Cause 
Improper system database 
programming. If the 
system configuration is 
determined to be a key 
system, then according to 
FCC Rules and local Telco 
tariffs, dial or button 
access of trunks by trunk 
group is not allowed. 
Action 
If system . 
confi,ourtion desired 
is PBX (or hybrid 
operation) and the 
local Telco is 
notified of the 
appropriate “MF” 
hybrid/PBX FCC 
Registration 
Number, then change 
system operation 
type in database 
programming to 
“PBX”. 
8.13 Button Programming is Lost/Changed at One Key telephone 
Action  Symptom Diagnostic aid 
Cause 
Previously 
Executive Key Unauthorized 
1. See if customer has a User Guide and 
understands feature button 
programming. 
2. Compare the current system database 
and station feature button 
programming with the completed 
pro_ming worksheets. 
3. Feature button program memory is 
retained at the KSU, memory 
protected by a Ni-Cad battery. If 
system power is removed for longer 
than 7 days, all system database 
programming may be lost and default 
database loaded. This would, 
however, affect other customer 
unique system programming along 
with all other key telephones feature 
button programming. 
L 
programmed 
feature buttons 
now do not 
work or have 
different 
features 
assigned. telephone Display 1 customer 
reprogramming 
i.-- 
196 Installation & Maintenance Manual 
Revision 2 July 6, 1997  
						

							APPENDIX A. 
DATABASE PROGRAMMING FORMS* 
Use the following forms to complete the customer specific programming applications prior to 
actual system programming. For several database fields some forms do not provide an entry area 
for all possible programming since the majority of installation applications will not require 
changes to all data in all program fields. 
Please makes copies of these forms prior to use. Use copies (or multiple 
copies) for actual programming work sheets. (Hint: enlargement to 120% 
of the manual page will fill an 8% by 11 page.) 
Database Programming - System Type 
Database Programming - CO Line Data 
Data 
Parameter: 
Dialing Type 
Call Abandon 
CO Line Type 
Loud Bell 
CO Line Group 
Private To 
Toil Override 
Distinct Tone 
ICI In Pnrt 
At07 KELLATRONICS, INC 
Starplus@ DHP Appendix A  
						

							lata 
‘Irameter: 
Day CO! 
Night CO: 
CO Lint 
Assignmen 
CO Lint 
Receive 
Assignmen 
CO Lint 
Rin: 
Assignmen 
KJ Code Fort 
Station Groq 
Naming Tom 
lrop Timeou 
Sta Positior 
VM Por 
Database Progr &g - Station Data 
.z- . 
198 Installation & Maintenance Manual 
Revision 2 July 6, 1997  
						

							.- :. Database Programming - Call Handling Data 
Iata Parameter: 
Privacy RLS 
Privacy RLS Tone 
Excl. Hold Time 
Flash Time 
Remind Time 
Park Remind 
Pause Time 
PBX Code 
PBX Auto Pause 
as required.) 
External Call Fw 1 DISA Line 
Day COS 
Night COS 
Service 
Talk Time 
1 ‘! 
. 
Unsupervised Conf. 
FWD(CO Line Attrib. VMID 
1 .:: VMID 
Starpius@ DHP 
Appendix A  
						

							.- 
Database Programming - System Application Data 
)ata Parameter: 
Station Hunt Groul 
Voice Mai’ tunt Group 
ZM Prefix 
lFR Prefix 
LECORD DGT 
IM Suff~ix 
:FR Suffix 
hsconnect 
kit -2 4 
200 Installation & Maintenance Manual Revision 2 July 6, 1997  
						

							Database Programming - Restriction .Data 
Day Allowed (COS) 
Night Allowed (COS) 
Interval: 
.ult shown)  (defa 
Starplus@ DHP Appendix A  
						

							Database Programming ‘1 Resource Data 
Data Parameter: 
Ring Scheme 
Letter Type 
Attendant 
Alternate 
System Alarm 
Night Start 
Nite End 
DB Programming Password 
User Password 
User Names 
Preprogrammed Messages : Default , t Rat&e ” .. 1 New Value 1 
L: :. I 
Outgoing [:. q4Iq 
Executive Notify 
202 Installation & Maintenance Manual Revision 2 July 6. 1997  
						

							Database Programming - Resource (continued) 
System Speed Dial 
(Note when External Call Forward is used, System Speed Dial bin 99 exclusively is used 
for the number to dial when calls are routed via ECF.) 
13 43 63 
24 44 64 
25 
45 65 
26 1 1 46 1 1 66 1 
27 1 
1 47 1 1 67 1 
29 1 
1 49 1 1 69 1 
30 1 1 50 1 1 70 1 
;; ;; ;; 
34 54 74 
35 55 75 
38 1 1 58 1 1 78 1 
39 1 1 59 1 79 1 83 
84 
85 
86 
87 
88 
93 
94 
95 
96 
97 
98 
99 
Database Programming - Resource (continued) 
.. Range I New Value 
I 
T& d&&xrm&er fietd& CO Liiie: copy- &ten&n’ 
Account Code Table Len-gh 
001 
002 
nn1 &, re&irtid: :. 
012 
013 
Ill -t 
““-I “1-t 
! 
004 015 
005 016 
006 017 
007 1 1 018 1 
008 1 1 019 1 
1 009 1 1 020 1 
Data Link 
RMT X-Rate PC 
Program port BPS 
SMDRX-Rate 
SMDR port BPS 
Hour Mode 
Dial Tone Detect 
Dial Wait Time 010 1 
011 1 
KSU Revision Display only. 
I I I 
I100 1 
MANAL MANUAL&UTCI 
9600’ : 110/300600f rzao/-24plf 
4800/9600/19200~ 
9600 ... 11~#/300650/1200i2450/ 
4~~,,l~L,W~ 
c-,‘W-,A : 
‘12. 
N. 
0. U-8 
1 
:~~..i~-‘~..~:::~ -..~.~:::‘::.:p::.:.:: 
‘.. . . . . . . . . . .,:.:.j ..:>y ::::::g .:y,: :gJ:;j.::f~:::~ ..,. :. . . . . : ..A.... . ..A. . . . . . . . . . “,,,a ,..: :: 
. . . . . .: .\...... . . . . . . 
Starplus@ DHP Appendix A 203  
						

							APPENDIX B. SINGLE LINE TELEPHONE USER’S GUIDE. 
his appendix is prepared for duplication as needed. It is intended to be the master copy only. This page may be 
copied. two-sided for use as reference cards for SLT users. The binding will allow easy duplication while not 
removing the page. When enlarged to 120% of its original size the page tits a legal 8% by 11 sheet of paper. 
More detailed SLT (analog port) operation description can be found in the section titled Single Line Telephone 
Features Description and Operation. 
Note: if the Operator Code is changed from “0” to Y” in database programming the directory number card 
descriptions must be changed to reflect that programming change. 
Call - Make an intercom call (2 digits) 
1 lo-81 
1 
Call - Hunt Group 
82-89 
Call - Make an outside line call 
9 
Call - Make a line call on a specific line *3+0-9,*. 
# 
Call - Make a line call by line group (x = O-4) *4 + x 
Call Back Intercom (idle/busy) 
#91 
Call Back Intercom Cancel I#*91 
Call Forward Idle 
Call Forward BUSV #2+0-m 
#2+ 1 +s.s 
Call Forward Direct (all modes) #2+2+ss 
Call Forward - Calls From Station #2+3+ss 
Call Forward No Answer (x = O/1/2/3/4) #2+4+ss+x 
-/Call Forward Busy/No Answer (x = O-4) #2+5+ss+x 
Call Forward Cancel 82 
Call Transfer where ss=station number 
Fss 
Call Brokering (ss = station number) F#+ss 
Call Pickup - Directed (ss = station number) #53+ss 
Call Pickup - Group 
I#54 
I 
Call Park by station (ss = station number) 
#73+ss 
Call Park Answer by CO Line (cc =CO num) #73+O+cc 
Camp On to busy station 
2 
Camp On-CO Line I#93 
1 
Call - Make Intercom Call: 
I I 
l *3c.c to access a specific line 
l Lift handset. Call - Make Outside (line) call. (‘XC” is the line number) 
l Dial the desired two-digit station. l *4g to access a line group (“g” 
Hunt Group or VM Group number. l Lift handset. 
l Dial the line code. is the group number 1-4, 0 for 
l 9 to access any line. any group). 
Starplus@ DHP 
Appendix B. Single Line Telephone User Guide 205 
Camp On CO Line Cancel 
Do Not Disturb )#I*93 
I#4 
t Indicates feature only available in Feature Package Z 
Note: “F’ represents a Hook Flash. 1