Vodavi Starplus Dhs Installation Manual

							9. Press “save”. The display will momentarily display the following message while confirmation tone is 
heard. 
If the station identified is in Do Not Disturb or has messages waiting, Follow Me Call Forward will not bk allowed 
and the message “OUT OF SERVICE” will be displayed: 
4.4.18.7 To Cancel Call Forward: 
Any call forward mode can be canceled at the station that is fomarded by pressing cxzczs ::mi::. The display 
will indicate “DELETE FORWARD”. (See note “n” below.) 
4.4.18.8 Operation: 
Let’s assume that you are Station IO and Station 12 is Busy Call Forwarded to Station 16. 
1. Call Station 12, which is busy on another intercom call. 
7 
-. Your call is forwarded to Station 16 and you hear ringback tone. At an Executive Telephone, your 
display shows: 
3. If Station 16 is also busy, you will hear busy tone. At an Executive Telephone the display shows: 
4. At Station 16 ringing is heard and 
tl le display reads: 
Notes: 
a. 
b. 
C. 
d. 
e. 
f. 
g. 
h. Call Forward can be pre-programmed on any feature button. 
When active, the lamp on the assigned CALL FORWARD button will light. On an Executive Key 
Telephone, the display will also indicate that the feature is active and what station is assigned to 
receive the incoming calls. 
When Call Forward is active at any telephone, Special (stutter) Dial Tone is heard when the user 
accesses intercom dial tone. 
Call Forward can’t be activated at a telephone in Do Not Disturb (DND). If DND is currently active 
you will hear error tone and the display on an Executive Telephone will show “RELEASE DND”. 
Only one type of Call Forward can be active at a station at any time. 
If Call Forward has been enabled, the original Call Forward setting will be deleted prior to new Call 
Forward programming. 
Call Forward, Do Not Disturb, and Message Waiting are mutually exclusive,.Only one of these three 
features may be active at the same time. 
After programming Call Forward, the Call Forward message will be displayed depending on its 
specific display priority. 
44 
Installation & Maintenance Manual Revision 3 July 6, 1997  
						

							i. Call Forward cannot be programmed for more than three (3) stations in series. For instance, if Station 
A forwards to Station B and Station B forwards to Station C, Station C cannot forward calls. 
j. Any number of stations may be programmed for Call Forward to the same destination, simultaneously. 
k. All Call Forward will forward all intercom calls, regardless of busy/idle state. 
I. Call Forward No Answer shows a timer value on the display of an Executive Key Telephone which 
allows the station to adjust the time a call will ring before it forwards. This option remains displayed 
until some other action is taken at the telephone. 
m. Follow Forwards must be canceled at the station from where calls were forwarded. 
4.4.19 Caller Identification 
4.4.19.1 Default Setting: N/A 
4.4.19.2 Related Feature: 
Alpha-numeric display 
Call Transfer 
4.4.19.3 Related Programming: 
CO LINE - ICLID PORT# 
C4LL HANDLING - WAIT-ICLID 
4.4.19.4 Description: [Executive Model Only] 
Incoming Caller Identification is facilitated by the local telephone company that provides telephone line 
service. When properly equipped the Starplus DHS will display this caller ID information when delivered 
fi-om the telephone company. Executive telephones that are assigned to ring for this incoming line will 
display the caller data while the call is ringing. 
* 4.4.19.5 Operation: 
When equipped, Caller ID is automatic. In the following example the caller name is John Quincy Adams. 
Since the telephone company can only provide 15 characters for any caller’s name the likely resulting 
display would be: 
The display for the name above can vary depending upon the actual data input for the caller’s name. When 
you answer the call the display changes as follows: 
Most caller names will be available in the data received from the telephone company. However in the event 
that only a telephone number is provided, that data will be displayed instead of the caller name. 
When the name is displayed the Starplus DHS has received both the caller name and number from the 
telephone company. In this case the caller number can be displayed if desired by pressing the right soft 
button. (Important: no soft button prompt is present in the display since the area above all Soft buttons is 
filled with caller ID data.) The current Caller ID mode is changed with each depression of the right Soft 
Button. 
Starplus@ DHSW 
Key Telephone Feature Description and Operation 45  
						

							.== 
Notes: .L 
.-- 
a. Caller ID data is also output to a SMDR (Station Message Detail Recording) device when equipped. 
b. The right Soft Button may be used to select caller data to display. (Name/Number) 
FEAT :~~~~~ 
4.4.20 Caller m _ Unanswered Call Table &Y-% j&j@ :wi 
4.4.20.1 Default Setting: Empty 
4.4.20.2 Related Feature: 
Incoming Caller Identification 
4.4.20.3 Related Programming: 
RESOURCE - A TTENDANT 
4.4.20.4 Description: [Executive Model Only] 
Caller Identification information for one-hundred (100) unanswered calls is stored in an Unanswered Call 
Table. While reviewing the unanswered calls you will have the option to dial a number, obtain more 
information for a particular call, delete a call, etc. 
4.4.20.5 Operation: 
1. press &@j?&. 
3 
-. 
The display will show 
3. Press either the volume up or volume down button to begin reviewing calls. 
. 
4.4.20.6 To Dial the Name/Number Displayed (long distance call): 
4. Press “dial. 
5. Press “longd”. The number “1” will be dialed followed by the telephone number. 
4.4.20.7 To Dial the Name/Number Displayed (local call): 
-I. Press dial. 
. 
3. Press “local”. The area code will not be dialed. 
4.4.20.8 To Review Additional Information for a Call: 
4. Press “more”. Continue pressing the button to review information such as the:elephone number of 
the caller, the date and time of the call, and the name of the caller). -- 
: 
46 Installation 82 Maintenance Manual Revision 2 July 6, 1997  
						

							Notes: 
a. You can press ?%Z&! at any time to exit the Caller ID Unanswered Call Table mode. 
b. Any Executive telephone user can review the Caller ID Unanswered Call Table, but the table can 
reviewed by only one telephone at a time. 
4.4.21 Call Operator ~S!%i% (Call Attendant) 
4.4.21.1 Description: 
The station that is programmed as the attendant may receive intercom calls by a one-digit code. The Call 
Operator code is programmable as either 0 or 9. The code is in addition to the assigned two-digit intercom 
number for the station. The attendant two-digit station number can be assigned to any feature button. 
4.4.21.2 Related Feature: 
SL T CO Line Group Access 
4.4.21.3 Related Programming: 
CALL HANDLING - OPERATOR CODE 
RESOURCE-ATTENDANT 
4.4.21.4 Operation: 
..~~~~ 
Any station accesses the intercom and dials .~~~~~. 
Notes: 
a. One station must be assigned as the attendant. 
b. The code to call the operator is programmable, either 0 or 9. (At default the code is “O”.) 
C. The Operator Code is mutually exclusive with the SLT CO Line Access Code (0 or 9). 
d. At default station 10 is designated as the primary attendant. 
4.4.22 Calling Party Identification 
4.4.22.1 Description: 
Executive Key Telephones will display the number or name (if programmed) of the internal station that is 
calling. In addition, transfer recalling lines and forwarded calls will display the original destination station’s 
identity. 
4.4.22.2 Operation: 
At an Executive Key Telephone place an intercom call to station xx. As ringback tone is heard the 
following display is seen: 
At the Executive Key Telephone receiving this intercom call the following message is displayed: 
Internal ring, the calling party’s number “nn” is displayed. i.- 
Or when a station User Name is programmed for the calling/called station that name will appear in the 
display as follows: 
Starplus@ DHSTM Key Telephone Feature Description and Operation  
						

							4.4.23.1 Default Setting: N/A 
4.4.23.2 Related Feature: 
System Hold 
Call Park Answer 
4.4.23.3 Related Programming: 
CALL HANDLING - PA Rh- REMIND 
4.4.23.4 Description: 
This feature allows you to have calls parked at your telephone that can be retrieved from any telephone in 
the system. Calls are parked and retrieved by dialing the Call Park code followed by the pre-assigned 
station number. 
4.4.23.5 Operation: During a call on Line 1: 
p .$?jj” 
2. Dial g@ $..@ 
. At an Executive Telephone the display will show: 
3. Dial the station number. For example, if station 12 is dialed the display at an Executive Telephone will 
show: 
If a call is currently parked at station 12 the display will show: 
Notes: 
a. Each telephone/station has one personal station number used to park one CO line call. 
b. From your telephone you can park a call at any station number, even if a key telephone is not assigned 
to that park number. 
C. The Call Park feature code may be programmed on any programmable feature button. 
d. Calls can be retrieved from any station, regardless of model or button assignments. 
e. CO lines that have been parked are on System Hold and may be accessed by any station. 
48 Instal!ation & Maintenance Manual Revision 2 July 6, 1997  
						

							4.4.24.1 Default Setting: N/A 
4.4.24.2 Related Feature: 
System Hold 
Call Park 
4.4.24.3 Related Programming: 
CALL HANDLING - PARK REMIND 
4.4.24.4 Description: 
You may retrieve a parked call by using one of three methods: 
FEAT y$g 3;.:g 
3 
a. Dial c:zss .g$? r&B followed by the CO line number h two-digit format (0 l-12), or 
3. 
Press the flashing CO line button (if the CO line for the parked call appears on the telephone). 
4.4.24.5 Operation: 
1. press ?S. 
3 i”?j$; :+jj; 
-. Dial JW :a~%. At an Executive Telephone the display will show: 
3 
J. Dial the station number where the call is parked. 
Notes: 
a. Any station can retrieve a “parked” CO line, even if the station is normally not allowed to access or 
receive a call on that line. 
b. A user invokes “Call Park Answer” and has no CO line button for the line retrieved from call park may 
use Hold Call Answer to place the call on hold and retrieve the call from hold. 
C. The Call Park Answer feature code may be programmed on any programmable feature button. 
4.4.25.1 Default Setting: All Stations are members of Station Group 1. 
4.4.25.2 Related Feature: 
Station Group 
Call Transfer 
4.4.25.3 Related Programming: 
STATION - STA GROUP 
4.4.25.4 Description: 
You may answer calls ringing at another station using the Direct Call Pick Up or Group Call Pick Up 
feature. Direct Call Pick Up allows you to retrieve calls ringing at any other station by dialing a code and 
. 
dialing the station number of the ringing station. Group Call Pick Up allows youJo retrieve calls within the 
same station group. See STATION Groups. 
If multiple calls are ringing at a station a priority list (shown below) determines which call will be answered 
first. 
Starplus@ DHSTM Key Telephone Feature Description and Operation 
49  
						

							CO Line Calls: Call Pick Uu Prioiitv-List 
ICM Calls: 
I. Camped-On 1. Incoming 
2. Recalling 2. Voice Call 
3. Transferred 
4. Incoming 
If several calls of the same priority are ringing at the station, the calls are answered in the order they are 
received. 
4.4.25.5 Operation - Direct Call Pick Up: 
1. press E>. 
~jy@$ @p;j 
2. Dial $j&$ ;a “::A . 
..,.. :... ,: .: FE< * n E xecutive Telephone will display: 
-4.4.25.6 Operation - Group Pick Up: 
1. Press $z;z& . 
~2&~ 
7 
-. Dial, +&g z..;jgj. 
Notes: 
a If the call at the dialed station has stopped ringing, you will hear error tone and the display on an 
Executive Telephone will show “PICKUP FAILURE”. 
b. A station that doesn’t have the outside line appearing on a button or doesn’t have CO Line Receive 
programmed may still answer the ringing line by the Call Pick Up procedure. 
C. The Call Pick Up feature code may be programmed on any programmable feature button. 
4.4.26.1 Default Setting: Disabled 
4.4.26.2 Description: [Executive Model only] 
You will hear one burst of warning tone through the speaker whenever an inside caller is waiting and this 
feature is enabled. You may accept or reject the call using the display soft buttons. 
This feature affects the Voice Over Busy feature. When you prefer off-hook tone signaling, activate the 
Call Waiting feature to prevent inside parties from invoking the Voice Over Busy feature (unless there is 
another ICM call currently waiting for the same station). 
4.4.26.3 Programming: 
You may enable Call Waiting at any time. 
1. press ,Tg& . 
@Q ;g7; 
3 
-. 
Dial ;E@ $@. me display will show: 
Follow Steps 1 and 3 above to also disable the feature. The display will show “CALL WAIT DENY”. 
50 Installation Sz Maintenance Manual Revision 2 July 6. 1997  
						

							6 
II *.. 
4.4.26.4 Operation: 
., .- Let’s Stations 12 and  use 16 as an example. While Station 16 is busy: 
1. Station 12 makes an intercom call to Station 16. 
Station 12 hears ringback tone and the display shows: 
Station 16 hears one ring tone 
and the display shows: 
7 
-. Station 16 can either reply or reject the call: 
To Reply: 
Press “reply”. The display at Station 16 shows: 
The original call at 
enabled. Station 16 is placed on Hold automatically if Auto Hold Allow is 
The display at Station 12 shows: i. 
To Reject: 
Press “reject”. Station 12 hears busy tone and the display shows: 
Notes: 
a If a feature button is programmed for Call Wait Allow, the programming status of this feature will be 
indicated on its associated red lamp. A steady red light indicates that the feature has been enabled. 
b. Call Waiting does not operate when the called station is dialing or no longer connected to a call but has 
not yet hung up. 
C. The Call Waiting feature code may be programmed on any programmable feature button. 
4.4.27 Camp On (Busy Station) 
1.4.27.1 Default Setting: N/A 
4.4.27.2 Description: 
Camp-On is used to privately alert a busy station for immediate consultation. Camp-On alert tone is heard 
at the busy station every 30 seconds as a reminder. The party currently speaking with the busy station does 
not hear the tone. 
Starplus@ DHSm 
Key Telephone Feature Description and Operation 5 1  
						

							, 
:..  4.4.27.3 Operation Basic and Enhanced Telephones: 
.- 
iggg 1. While listening to busy tone after calling a station dial @B#. 
4.4.27.4 Operation Executive Telephone: 
While listening to busy tone after calling a station the display will show: 
/ 
1. Press “next”. The display will show: 
3 
-. Press “camp”. The display will show: 
You will hear confirmation tone followed by Music-On-Hold (if equipped) until your Camp On is 
answered. 
When the camped-on station places the current call on hold or hangs up, the Camp On will ring at the 
station. 
If the camped-on station has already received a Camp On from a different station, your Camp On will be 
denied: you will hear error tone and the display will show: 
Note: 
Each station can have only one Camp On at the same time. 
4.4.28 Camp On (BUSY CO Line) e.> ia :ii&$cc 
4.4.28.1 Default Setting: N/A 
4.4.28.2 Related Feature: 
Privacy Release 
4.4.28.3 Related Programming: 
STA TION - RECEIVE ASSIGNMENT 
4.4.28.4 Description: 
This feature allows you to Camp-On a busy CO line and reserve that CO line for use when it becomes 
available. This feature eliminates the need for you to continually observe the line status for availability. 
You may only have one Camp-On active at any time. 
4.4.28.5 Operation: 
To Activate: Basic and Enhanced Telephones 
1. Press the busy line button. You will hear busy tone. 
3 
-. 
press Ji$Jti . 
53 Installation & Maintenance Manual Revision 2 July 6. 1997  
						

							-.. 
$@fzz ;@$g 
3. Dial ~~~ ~~. y ou will hear error tone if the line is already camped-on. You will hear ringing when 
the line becomes available and the lamp for the line will flash. 
4. Press the line button or Iif? the handset. 
To Activate: Executive TeleDhone 
1. Press the busy line button. The display shows: 
2. Press “camp”. The display shows: 
If the line is already camped-on the display shows: 
You will hear ringing when the line becomes available and the display will show:. 
3. Press the line button or lift the handset. The display shows: 
To Cancel: 
1. press