Trillium Panther Ii Feature Module Iv System Manual

							Trillium Standard Practice 
3. OPTIONS INTERFACE HARDWARE UNIT 
GENERAL 
3.01 When used with Feature Module II software, the Options Interface Hardware 
Unit enhances the operation of Panther II systems by providing the following 
new features: 
l Amplified Lines, 
l Trunk to Trunk Conference, 
l External Call Forward, and 
l Direct Inward System Access. 
Note that you can only use the Options Interface Hardware Unit if your system has 
Feature Module II software. In addition the Options Interface Hardware Unit uses the 
following stations on the Key System Unit (KSU): 
l Stations 28 to 29 on the Panther II 820 System 
l Stations 28 to 33 on the Panther II 1032 System 
l Stations 28 to 33 on the Panther II 2064 System 
Therefore, sets connected to these stations will be inoperative. 
INSTALLATION 
3.02 The Options Interface Hardware Unit connects to a port on Panther 820 or 1032 
Key Service Units. Follow the procedure listed below to install the Options Interface 
Hardware Unit. 
Step 1. 
Step 2. 
Step 3. 
Step 4. 
Step 5. 
Step 6. Ensure the Battery Switch for the KSU memory is in the ON position. The 
Battery Switch (dipswitch #4) is located on the right-hand side panel of the 
KSU. 
Unplug the KSU power cord. Telephone service ,will be disconnected. 
Remove the woodscrew from the bottom right-hand flange of the KSU. 
Position the Options Interface Hardware Unit connection plate over the screw 
hole in the bottom right-hand flange of the KSU (refer to Figure 3-l). Then, 
replace the screw you removed in Step 3. 
Mount the Options Interface Hardware Unit to the right of the KSU on the 
wooden backboard. Align the screw hole in the bottom left-hand comer of the 
Options Interface Hardware Unit with the screw hole in the connection plate 
(as shown in Figure 3-4). Fasten the Options Interface Hardware Unit to the 
wooden backboard with the four wood screws. 
There’s a short strip of black tape along the lower right-hand side of the KSU 
that covers two ports. Starting at the top of the tape, peel it back to expose the 
top port (refer to Figure 3-2). Cut off the excess tape. 
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							Panther II 820/1032/2064-296 
14.75” (37.46 cm) 275” 
5% Crr 
1 = 7.7 (19.6 cm) 4 1.5” 
(3.76 cm) 
Figure 3-l Mounting the Options Interface Hardware Unit 
Step 7. Plug one end of the supplied ribbon cable into the port that you uncovered in 
Step 6. Refer to Figure 3-3 to locate the correct port on the KSU. The connec- 
tor fits into the port only one way. Don’t attempt to force the connector into the 
port. 
Step 8. Plug the other end of the ribbon cable into the port on the left panel of the 
Options Interface Hardware Unit. 
Step 9 Plug in the KSU power cord. 
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							Trillium Standard Practice 
0 1 
Key Service 
Unit 
 
0 2 
0 3 
Figure 3-2 Exposing the Port for the Ribbon Cable 
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							Panther II 820/1032/2064-296 
Figure 3-3 Connecting the Ribbon Cable 
Key Service Unit 
Figure 3-4 Installation Complete 
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							Trillium Standard Practice 
FEATURES 
3.03 This section provides descriptions and programming instructions for the features 
made available by the Options Interface Hardware Unit. 
Amplified Lines 
Normally, during an external conference there is a slight reduction in the voice signals 
over the C.O. lines. To remedy this inconvenience, the Options Interface Hardware Unit 
has a built-in amplifier that compensates for reductions in the voice signals on external 
conference calls. 
External conference calls can be set up with either amplified lines or non-amplified lines. 
If you initiate a external conference call and you hear two bursts of tone, the lines you are 
using are amplified. If you hear a single burst of tone, then the external conference has 
been established with non-amplified lines. 
The Options Interface Hardware Unit can amplify any four C.O. lines at one time. Trunk 
to Trunk Conference, External Call Forwarding and external calls using Direct Inward 
System Access each require two amplified lines. If you set up an external conference 
when all the amplified lines are busy, you will hear a single tone. The single tone indi- 
cates that you aren’t using amplified lines and that you can’t set up a Trunk to Trunk 
Conference. If you try to use External Call Forwarding or Direct System Inward Access 
when all the amplified lines are busy, you will hear continuous ringing. 
Trunk to Trunk Conference 
The Options Interface Hardware Unit allows you to set up trunk to trunk conferences 
using amplified lines. When you’re on an external conference call, you can hang up 
while allowing the two external parties to remain connected for a preprogrammed length 
of time. Before the preprogrammed time period expires, the outside parties will hear an 
1 l-second tone. Either party can restart the preprogrammed time period by dialing * 
during the tone. If neither person dials 
*, they will be disconnected at the end of the ll- 
second tone. 
Programming 
The 
length of time that the external parties remain connected after you hang up is pro- 
grammable. The possible selections are: 0 minutes, 3 minutes (default setting), 5 min- 
utes and 10 minutes. To change the default setting: 
Step 1. At Station 10, dial *# (or press the 
Program key). 
Step 
2. Dial 015. The Intercom indicator lamp turns on and the display confms that 
you’re in programming mode. 
Step 3. 
Dial 024 (access code for Trunk to Trunk Conference). The Intercom indicator 
lamp flashes quickly. 
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Step 4. 
Dial the data code of your selection: 
Length of Time 
Data Code 
0 m@es (No 
Trunk ‘9 Trunk Conferencing) 
0 
: IIIXIIE; (default semng) 
; 
10 minutes 
3 
Step 5. Dial # to store your selection. The Intercom indicator lamp comes on steady. 
Step 6 Dial * to exit programming mode. 
Operation 
You must establish an external conference call on amplified lines before you can set up 
a Trunk to Trunk Conference: 
While on an external call, 
l Press the Hold key 
The call will be placed on hold and the line indicator lamp will flash quickly. 
l Press +e key of an external line 
l Dial the desired telephone number 
Afrer the called party answers, 
l Press the Conference key 
l Press the line key of the call on hold 
If you hear two short bursts of tone, you have set up the conference on amplified 
lines. You must be using amplified lines to set up a Trunk to Trunk Conference. If 
you hear a single burst of tone, you aren’t using amplified lines and won’t be able to 
set up a Trunk to Trunk Conference. 
During the conference call, you can hang-up and the two external 
parties wiI1 re- 
main connected for a preprogrammed length of time (providing the conference was 
set up using amplified lines and the system is programmed for Trunk to Trunk Con- 
ferencing). Before hanging up, tell the external parties that they can expect to hear 
an II-second warning tone before being disconnected. Explain to them that if they 
wish to continue their conversation either of them can restart the timer by dialing * 
during the tone. If neither party dials 
*, the call will be disconnected at the end of 
the II -second tone. Note that the party that dials the * must have a tone dial set. 
Before either party hangs up, one of them must dial O# to release the lines. 
If neither 
party dials O# before hanging up, the system will automatically release the lines 
when the preprogrammed time for Trunk to Trunk Conferences has expired. 
You can 
re-enter a Trunk to Trunk Conference anytime before the preprogrammed time 
period expires. To re-enter a Trunk to Trunk Conference: 
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							Trillium Standard Practice 
With the handset in the cradle, 
l Dial *, press the line key of one of external lines being used for the 
conference 
or 
Dial *0, dial the line number (01-20) of one of the external lines being 
used for the conference 
Two tones announce your entry into the call in progress. 
l Lift the handset. 
Operating Notes 
If you exit and then re’enter a Trunk to Trunk Conference, the timer for the Trunk to 
Trunk Conference will be restarted when you hang up. 
Direct Inward System Access (DISA) 
The Direct Inward System Access (DISA) feature allows you to call into the Panther II 
system from a telephone located outside the office and-- 
* place calls using Panther II system C.O. lines, or 
l make internal calls directly to Panther stations. 
You are most likely to use DISA to make work-related, long-distance calls from your 
home phone, from a local telephone in a client’s office, or from a pay phone, during or 
after normal working hours. The advantage of using DISA is that you’re making your 
long-distance call on one of the Panther system C.O. lines, so the call will be billed to 
your office and not to the telephone that you’re calling from. 
You can also use DISA to place an internal call directly to a station in the office. This 
saves you from having to go through the Master Attendant to call a station. 
Two amplified lines are required to place an external call using DISA, but amplified lines 
aren’t required to place a DISA call to a station in the office. So, you can be using DISA 
to call a station and there will still be four amplified lines available for Trunk to Trunk 
Conferences, External Call Forwarding or for making external calls using DISA. How- 
ever, if all four of the system’s amplified lines are being used when you try to access the 
system on the DISA line, you will hear continuous ringing and must try again later. 
Programming 
Any two C.O. lines may be programmed as incoming DISA lines. The only exception to 
this rule is that you can’t program an incoming ECF line as a DISA line. 
Once you’ve accessed the system using DISA, you can call any station, or use any C.O. 
line to make an external outgoing call. However, before you can access the system, you 
must enter a 4-digit DISA access code. Since there is no default value for this code, you 
must program at least one DISA access code. Up to four DISA access codes can be pro- 
grammed for the system. 
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You can program each of the incoming DISA lines separately for Day or Night Mode 
operation. Each of the lines can have one of four possible settings: 
l Day off/Night off - DISA won’t work during the Day or Night Mode (default setting), 
l Day on/Night off - DISA will work only during Day Mode, 
l Day off/Night on - DISA will work only during Night Mode, or 
l Day on/Night on - DISA will work during both Day and Night Mode. 
You can also change the default setting of the release time for the DISA feature. The 
release time determines the length of time allowed for an external call made using the 
DISA feature. Note that the length of time you select also determines the release time 
for the ECF feature. 
In summary, the parameters that you must program for DISA are: 
incoming lines for DISA, 
the DISA access codes, 
Day/Night Mode for incoming line 1, 
Day/Night Mode for incoming line 2 (if programmed), and 
the DISA/ECF release time. 
Follow the procedure listed below to program the system for DISA: 
Step 1. 
Step 2. 
Step 3. 
Step 4. 
Step 5. At Station 10, dial *# (or press the 
Program key). 
Dial 015. 
Program the incoming DISA lines: 
a. Dial access code 0300=Xx where XX=the number of the line desired for incoming DISA 
line 1. 
b. Dial # to store the line number. 
If a second incoming DISA line is desired, 
c. ~~~~es.s code 0301=Xx where XX=the number of the line desired for incoming DISA 
d. Dial #’ to store the line number. 
Default: No lines programmed for DISA. 
Note: Later, you may want to disable DISA. To disable DISA line 1 enter access code 0300=00 
in step a. To disable DISA line 2, enter access code 0301=00 in step c. 
Program the desired 
DISA access codes: 
a. Dial 029OXXXX# where XXXX=the desired 4-digit code for the fit DISA access code. 
b. Dial 0291XXXX# where XXXX=the desired 4-digit code for the second DISA access code. 
c. Dial 0292XXXX# where XXXX=the desired I-digit code for the third DISA access code. 
d. Dial 0293XXXX# where XXXX=the desired 4-digit code for the fourth DISA access code. 
Default: No codes. 
Program 
the Day/Night Mode selection for incoming DISA line 1. 
a. Dial access code 0380. 
b. Dial data code 0 for Day off/Night off (default setting), 
1 for Day on/Night off, 
2 for Day off/Night on, or 
3 for Day on/Night on. 
c. Dial # to store your selection. 
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							Trillium Standard Practice 
Step 6. Program the Day/Night Mode selection for incoming DISA line 2 (only if you 
programmed an incoming DISA line 2 in Step 3). 
a. Dial access code 0381. 
b. Dial data code 0 for Day off/Night off (default setting), 
1 for Day on/Night off, 
2 for Day off/Night on, or 
3 for Day on/Night on, 
c. Dial # to store your selection. 
Step 7. Enter the desired release time. Note that the length of time selected will also 
determine the release time for ECF. To program the DIWECF release time: 
a. Dial access code 027. 
b. Dial data code 0 for 30 seconds, 
1 for 1 minute (default setting), 
2 for 2 minutes, 
3 for 3 minutes, 
4 for 5 minutes, or 
5 for 10 minutes 
C. Dial # to store the release time. 
Step 8. Press * to exit programming. 
Operation 
You can only use the DISA feature from a tone dial (DTMF) telephone. 
To make an internal call to a station: 
Call into the office on an incoming CO. line that is programmed for DISA 
You 
will hear two bursts of ringing and then the system automatically provides internal 
dial tone. 
Dial #XXXX# (where XXXX=the 4-digit DISA access code) 
If you enter the code correctly you’ll hear internal dial to&e; if you enter it incorrectly, 
you will hear an error tone. If you hear error tone, you must hang up and call again. 
Dial # then dial the number (10-73) of the desired station 
You 
will hear internal ringing tone. If your call isn’t answered you may dial *, dial # 
then dial the number of another station, or dial * and hang up. If your call is an- 
swered, when 
you finish your conversation, simply 
Hang up to end the call 
To access a C.O. line and place an outgoing call: 
l Call into the offke on an incoming C.O. line that is programmed for DISA 
You 
will hear two bursts of ringing and then the system automatically provides internal 
dial tone. 
l Dial #XXXX# (where XXXX=the 4-digit DISA access code) 
If you enter the code correctly you’ll hear internal dial tone; if you enter it incorrectly, 
you will hear an error tone. If you hear error tone, you must hang up and call again. 
l Dial 3, then dial the number (01-20) of the desired line 
You 
will hear internal dial tone. If you hear a busy signal dial *, dial 3 then dial the 
number of another line. When you have internal dial tone, 
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							Panther II 820/1032/2064-296 
l Dial the desired telephone number 
After several seconds of silence you will hear ringing. When the person answers, 
begin your conversation. If the parry doesn’t answer dial O# and hang up the handset. 
Both you and the person you’re speaking with will hear an I1 -second warning tone 
before the preprogrammed release time expires. If you wish to continue your conver- 
sation, either you or the person you’re calling can dial * during the tone to restart the 
timer. Note that the person that dials the * must have a tone dial (DTMF) set. 
l Dial 0## and hang up to end the call 
Operating No tez 
Since the Options Interface Hardware Unit can’t create HALTS or PAUSES, the DISA 
feature can’t be used behind Private Branch Exchanges (PBXs) that require HALTS or 
PAUSES in dialing sequences. 
Trunk to Trunk Conferences, External Call Forwarding and external calls using Direct 
Inward System Access each use two amplified lines. The Options Interface Hardware 
Unit only has the capability of providing four amplified lines at any given time. 
If all 
four amplified lines are being used when you call in on the DISA line, you will hear 
continuous ringing. You must hang up and try again. When amplified lines become 
available, you will be able to use the DISA feature. 
DISA callers aren’t subject to the class of service (toll restriction) applied to the line 
that they are calling out on. 
When DISA is enabled for a line, calls can’t come directly in on that line. A person 
who attempts to call in on a line enabled for DISA will be dropped after approxi- 
mately 20 seconds unless he/she enters the DISA access code. 
If an SMDR Unit is connected to the system, the DISA access code used to make an 
external DISA call is printed in the 77 to 80 column of the SMDR printout. 
Don’t use DISA lines to make outgoing calls from the office because this will tie up 
the DISA lines. If a person tries to call in on a busy DISA line, he/she will hear busy 
tone. 
It’s possible, although not advisable, to program an outgoing ECF line as an incoming 
DISA line, However, the system will respond with the error message, “--P”, if you try 
to program an incoming ECF line as a DISA line. 
External Call Forward 
The External Call Forward (ECF) feature allows incoming external calls to be automati- 
cally forwarded to the telephone of another external number. For example, when work- 
ing at home, you can have the incoming external calls that come into the office on a 
specific line forwarded to your home phone. 
You can program two lines to handle incaaing external calls for external call forwarding. 
Each incoming line is assigned to an outgoing line that will forward incoming external 
calls to an external number. The attendant programs the external numbers for the out- 
going lines in common speed dial codes 98 and 99. 
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