Trillium Panther Ii Feature Module Iv System Manual

							Trillium Standard Practice 
Condition 
l -The Executive Override feature is assigned to individual Sets during 
system programming. Only Sets which have the feature assigned to them 
can activate the feature. 
l Only one user can ‘barge into’ a conversation at a time. 
Programming Required 
l Access Code 026 - Executive Override Tone 
l Access Code 102 - Executive Override Capability 
EXTERNAL LOUDSPEAKER PAGING 
Description 
This feature allows an announcement to be made through an optional 
external loudspeaker (public address) system, if connected. 
Conditions 
l To operate this feature, an optional external loudspeaker system must be 
connected to the Panther II system. 
Programming Required 
None 
HANDSET / HANDSFREE 
Description 
The 
Handset / Handsfree feature allows a user to switch from the handset to 
handsfree operation and vice versa, at any time during a call. Handsfree 
conversations are achieved by speaking in a normal voice in the direction of 
the Set during handsfiee mode. To switch from handsfree to handset 
operation during a call, lift the handset. 
It is recommended that the handset be used instead of the microphone in 
areas with excessive background noise; e.g., near an air-conditioning vent, 
fan, or in open office areas. 
Conditions 
l A handsfree set must be used to initiate a handsfree conversation, but 
non-ha&free Sets can still have handsfree answerback on intercom (see 
Section 2, PANTHER TELEPHONE SETS, for a listing of handsfree and 
non-handsfree Sets, and refer to HANDSFREE ANSWERBACK below). 
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Programming Required 
None 
HANDSFREE ANSWERBACK 
Description 
When an intercom call (by voice) is placed to a Non-Handsfree Set, if the 
user’s microphone is on, the user can have a handsfree conversation simply 
by speaking in the direction of the Set. 
Conditions 
l All Non-Handsfree Sets except the Panther II Set have Handsfree 
Answerback on intercom. 
Programming Required 
None 
INCOMING CALLS 
Description 
Incoming calls are 
defmed as calls which are received over C.O. lines. The 
presence of an incoming call is indicated by audible ringing and/or a 
flashing line indicator. 
If Ringing Line Preference is programmed for the Set (see Section 4, 
RINGING LINE PREFERENCE), the ringing call can be picked up by 
simply lifting the handset (or pressing the SPEAKER key, if handsfree), or 
dialing 
9. If Ringing Line Preference is not programmed, the ringing call 
can be picked up by pressing the flashing line indicator. 
Panther II Sets 
should be programmed with Ringing Line Preference. 
Conditions 
In 
order for ringing to occur, ensure that the following options are 
programmed correctly: 
Ringing must be programmed for the line that the call is coming in on (see 
Section 4, FLEXIBLE RINGING ASSIGNMENT). 
Do Not Disturb cannot be activated at the Set (see Section ,5, DO NOT 
DISTURB). 
If the Set belongs to Tenant Type B or D, only C.O. lines within the same 
Tenant Group can be accessed (see Section 4, TENANT TYPES). 
Ringing will follow either Simultaneous or Serial programming (see 
Section 4, DISCRIMINATING RINGING). 
C.O. calls have priority over Intercom calls, if both ring in at the same _ 
time. 
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							Trillium Standard Practice 
Programming Required 
Any or all of the following can be programmed: 
l ’ Access Code 119 - Flexible Ringing Assignment 
l Access Code 105 - Ringing Line Preference 
l Access Code 047 - Simultaneous / Serial Ringing 
(Discriminating Ringing) I’ 
l Access Code 006 - Tenant Types 
INTERCOM PAGING (DSS!BLF KEYSICONSOLES) 
_ 
To an Individual Station 
Description 
The 
Individual Intercom Paging feature allows the user to make voice 
paging announcements to specific stations by pressing the desired station’s 
DSS key. Individual paging announcements can be answered by using the 
handset or simply by speaking in the direction of the Set. The individual 
paging announcement is preceded by a single tone. (See also, Section 5, 
STATION’TO STATION CALLING, for Sets that do not have DSS keys). 
Conditions 
l A DSS key must be programmed for a specific station, in order for a user 
to make an Intercom Paging announcement to the station. 
Programming Required 
l Programmable Keys allow DSS keys to be programmed as stations. See 
Section 5, PROGRAMMABLE DSWSPEED for details. 
INTERNAL CALL FORWARDING 
Description 
There are 
four types of Internal Call Forwarding available on the Panther II 
system: 
Call Forward - Follow Me, directs the internal and transferred 
ringing calls that are sent to a user’s station to another station where the user 
will be working for some period of time. 
Call Forward - Busy, directs the internal and transferred ringing 
calls that are sent to a user’s station while the Set is busy ; e.g., if the user 
will be using the telephone for some period of time, and wants messages to 
be taken by another person. 
Call Forward - No Answer, directs the internal calls that are 
senz to a user’s station to another station when his/her set isn’t answered. 
e.g., if the user will be 
away from hislher desk for some period of time, and 
wants messages to be taken by another person. The Set will ring for a 
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							Panther II 820/1032/2064-105 
programmable length of time before being forwarded to the appropriate 
station. 
Call Forward - BusylNo Answer, directs the internal calls that 
are sent to a user’s station to another station if 
the Set is busy or hes not 
answer. For Call Forward. 
- No Answer, the Set will ring for a 
programmable length of time before being forwarded to the appropriate 
station. 
When Call Forwarding is activated, the Intercom indicator lamp flashes 
quickly and the LCD (on Panther II Display Sets) shows, ‘TRANSFER TO 
S --‘I. Call Forwarding will remain in effect at a Set until the user or Master 
Attendant cancels it. 
Conditions 
l Only one type of Call Forwarding can be activated at each Set, at a time. 
Programming Required 
l Access Code 036 - Call Forwarding - No Answer Time 
LAST NUMBER REDIAL 
Description 
The 
Last Number RediaI feature allows the last number dialed at the Set to 
be redialed automatically whenever a line is accessed and the REDIAL key 
is pressed. 
Conditions 
l If Auto Hold is programmed, the SPEED key must be pressed before 
pressing the REDIAL key to avoid placing the selected line on hold. 
Programming Required 
None 
LINE POOL ACCESS 
Description 
This feature allows a standard line key to be used to access a whole pool of 
lines. If a line key isn’t available for use as a line pool key, then an 
access code can be dialed to select the line pool. This allows sets, such as 
‘the Panther II Set (Basic Set), to access line pools. Thecodes for accessing 
line pools are as follows: 
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							Trillium Standard Practice 
Line Pool 
: 
: Access Code 
::: 
403 
404 
Pressing a line pool key will select the first available line in the pool. If 
none of the lines in the pool are free, the user can queue for the line pool, 
using the same methods as normal line queuing. See also Section 4, LINE 
POOLS. 
Programmable Feature Keys allow a specific key or several keys to be 
programmed as Line Pool keys (See Section 5, PROGRAMMABLE C.O. 
LINES for more details). 
Conditions 
l Line Pools must be set up in System Programming. 
Programming Required 
l None 
LINE QUEUING 
Description 
This feature gives you the ability to reserve a line for use when the line 
becomes available. You can queue for any available line in your line group, 
or queue for a specific line (or pool of lines). 
You are automatically placed in queue for the line when you: 
l dial 3 and the number of a busy line, 
l press a busy line key, or 
l dial 9 when all lines are busy. 
If a prime line is programmed for your set, when you dial 9 you will be 
queued for your prime line only. 
You will hear one burst of tone confirming that you have been placed in 
queue. When the queued line becomes free, you will hear bursts of tone 
every second for 5 seconds. To cancel the queue, simply press the 
FLASH/CANCEL key while on hook. 
Conditions 
l None 
Programming Required 
None 
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MEET-ME ANSWER 
Description 
This feature allows a user to respond to an ALL PAGE, ZONE PAGE or 
EXTERNAL LOUDSPEAKER PAGE announcement, by dialing a code. 
When the user dials the Meet-Me Answer Code, they are automatically 
connected to the station that performed the paging announcement. 
Conditions 
l None 
Programming Required 
None 
MESSAGE WAITING 
Description 
The 
Message Waiting feature allows any station to leave a message waiting 
signal at a Set which is busy or does not answer an internal call. The 
FLASH/CANCEL key is pressed (once busy or no-answer tone is heard) to 
leave a message waiting signal, and the internal connection is dropped 
automatically. When message waiting is activated at a Set, the Intercom 
indicator lamp flashes. The user with the message waiting signal presses 
the Intercom key (or the # key on a Panther II Set) to contact the person 
who sent a message (by tone). Busy tone is heard if the user that left the 
message waiting signal is busy. 
Up to five messages can be left at each station. If a user tries to leave a 
message at a station that already has five messages waiting, busy tone will 
be heard and the user can try again later. If two messages are sent to a 
station by the same user, the first message is cancelled. 
Message Waiting signals are stacked in order of oldest to newest. When the 
person responds to a message waiting signal by pressing the Intercom key 
(or the # key on a Panther II Set), they will contact the first person who left 
a message. Once the conversation is completed and the user hangs up, if. 
the Intercom lamp is still flashing, this signifies that another message is 
waiting. By pressing the Intercom key (or the # key on a Panther II Set) 
again, the user contacts the next station who left a message, and so on. All 
messages have been answered if the Intercom lamp does not flash after the 
user hangs up. 
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							Trillium Standard Practice 
Conditions 
l When the Intercom key (or # key on a Panther II Set) is pressed while the 
Intercom Indicator lamp is flashing, internal dial tone will not be heard 
- priority is given to contacting the station that left a message. 
Programming Required 
None 
MUSIC ON HOLD 
Description 
When an optional music source is connected to the Panther II system, calls 
on hold will hear background music automatically. 
Conditions 
l Ensure that the proper music input to the KSU is used. 
Programming Required 
None 
MUSIC THROUGH EXTERNAL PAGE 
Description 
The 
optional Music through External Page feature allows music to be piped 
through a public address system if a music source and loudspeaker are 
connected to the Panther II system. Music through External Page is 
activated from the Master Attendant (preprogrammed as Station 10). 
Conditions 
l Music will stop temporarily when an ALL PAGE, ZONE PAGE or 
EXTERNAL PAGE announcement is being made. 
Programming Required 
None 
NIGHT PICKUP 
Description 
The 
Night Pickup feature allows users to pick up any ringing line that 
comes through a Set, through optional external paging equipment or 
through the Loud Bell, during Night Mode. Any user can go to any Set in 
the system, dial the Night Pickup Code and pick up the ringing line. 
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							Panther II 820/1032/2064-105 
Programmable Feature Keys allow a specific key to be programmed as a 
Night Pickup key (See PROGRAMMABLE FEATURE KEYS in this 
Section for more details). 
Conditions 
A Set programmed to have the ringing line appear, can also answer the 
call by pressing the appropriate line key. 
The ringing call of lowest numbered line will be picked up first. 
The first user to dial the Night Pickup code (or press the appropriate line 
key), will answer the call. 
Programming 
None 
Required 
OFF-HOOK VOICE ANNOUNCE 
Description 
The 
Off-Hook Voice Announce feature uses two consecutive station ports in 
the system. For example, if a Panther II Display Set using Off-Hook Voice 
Announce is connected at Station 13, then Station 14’s voice pair must be 
reserved for Off-Hook Voice Announce wiring; Station 14 cannot be used 
as a regular station. 
Off-Hook Voice Announce allows the Display Set user who is busy on an 
off-hook call, to be contacted through their Set’s speaker at any time during 
the call. The Off-Hook Voice Announcement will be preceded by a tone. 
To avoid Off-Hook Voice Announce interruptions, the Display Set user 
must use their Set handsfree. 
When the Off-Hook Voice Announcement is initiated (by code), a handsfree 
conversation can take place. 
Conditions 
Off-Hook Voice Announce is available-through a Panther II Display Set 
only, exept during intercom call. 
The maximum number of Off-Hook Voice Announce ports is limited by 
the number of ports in the system and the number of Panther II Display 
Sets used. 
A 6-conductor cable and jack is required for each station that will be using 
the Off-Hook Voice Announce feature. 
A Panther II Display Set can be accompanied by either Off-Hook Voice 
Announce, or a DSS/BLF Console, but not both. 
Programming Required 
l Access Code 100 - Type of Set programming 
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							Trillium Standard Practice 
ON HOLD ACCESS 
Description 
To retrieve calls on hold, a user can either press the line key (if the line 
appears at their Set), or dial 6. Calls can be retrieved off-hook or on-hook. 
Pressing the 6 key will retrieve calls in the order that they were placed on 
hold at the station (oldest to newest). 
Conditions 
l Any available number of outside lines can be placed on hold at 
the same time, but only one internal station can be placed on hold at a time. 
Programming Required 
None 
ON-HOOK DIALING 
Description 
Pressing a line key or dialing 9 while on-hook, selects an outside line 
(without the need to lift the handset). When dial tone is heard through the 
speaker, the outside call can be dialed. If the call is being made on a 
Panther II Display Set, digits will be displayed on the LCD as they are 
dialed. When the called party answers, the handset can be lifted. 
Pressing the Intercom key while on-hook, selects an internal line (without 
the need to lift the handset). When internal dial tone is heard through the 
speaker, the internal call can be dialed. If the call is being made on a 
Panther II Display Set, digits will be displayed on the LCD as they are 
dialed. When the called party answers, the handset can be lifted. 
Conditions 
None 
Programming Required 
None 
OUTGOING CALLS 
Description 
Outgoing calls are defined as calls which are originated at the Panther II 
System over C.O. lines. To place an outgoing call, there are four methods 
of selecting a line: 
l The last line used at the Set can be automatically selected by 
pressing the 9 key. If the last line is in use, the system selects the next 
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							Panther II 820/1032/2064-105 
available line that the user has access to. If Prime Line Select is 
programmed for a Set, pressing the 9 key will select the Prime Line. 
l A line pool key can be pressed to select one of the four possible pools of 
lines (e.g., a pool made up of “same area” WATS lines, FX lines, local 
lines, etc.). Line Pool keys must first be programmed, using 
PROGRAMMABLE C.O. LINES information given in this 
Section. Details about line pools are provided in Section 4, LINE 
POOLS. 
l A line key can be pressed to select a specific available line (or to be placed 
in queue for a specific busy line), if the line key appears at the Set. 
l Dialing the digit 3, followed by the 2-digit line number (01 to 20) will 
select a specific line. This method is useful to select a line which does not 
appear at the Set, or is useful for the Panther II Set which does not have line 
keys. 
Conditions 
l Access to outside lines will be affected by any of the following 
programming features enabled at the Set’: FORCED ACCOUNT CODES, 
TOLL SECURITY, TOLL RESTRICTION, TENANT TYPES OR 
. 
FLEXIBLE RINGING ASSIGNMENT. See the applicable feature 
descriptions in this Guide for more details. 
Programming Required 
None 
PREPROGRAMMED MESSAGES 
Description 
There are 
ten preprog-rammed messages available on the Panther II system. 
When a user dials the appropriate message access code, a message will be 
left on his/her Set, and the message will be displayed when a Panther II 
Display Set calls the station. The message will remain activated until it is 
cancelled. The ten messages and their respective access codes are: 
l Access Code 80 - Call at HrzMin:(a.m./p.m.). 
l Access Code 81 - Return at HrMin:(a.m./p.m.). 
l Access Code 82 - Return Yr/Month/Date. 
l Access Code 83 - On Vacation. 
l Access Code 84 - In Meeting. 
l Access Code 85 - At Lunch. 
l Access Code 86 - Out of Town. 
l Access Code 87 - Page Me. 
l Access Code 88 - Do Not Disturb. 
l Access Code 89 - Gone For Day. 
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