Trillium Panther Ii Feature Module Iv System Manual

							Panther II 820/1032/2064-205 
1. GENERAL 
Introduction 
1.0 1 
This Practice contains information pertaining to the programming of the Panther 
II 820, 1032 and 2064 systems. Programming should be performed when installation 
and commissioning of the system, and its ancillary devices (if any), is complete. 
Reason for Issue 
1.0 2 
This is the second issue of this Practice. It is one of a set of Trillium Standard 
Practices written to assist a craftsperson install, operate and maintain the system in the 
field. 
2. PROGRAMMING 
General 
2.0 1 
Programming of the Panther II systems is the process by which information, 
relating to features and system configuration, is entered into the memory resident in the 
KSU. 
2.0 2 Programming is accomplished in one of two ways: (i) by using the 
preprogrammed values stored in the system or, (ii) modifying the preprogrammed 
values in order to ‘customize’ the system to the customer’s requirements. The latter 
‘customizing’ is accomplished by keying information into the KSU using the keypad of 
the Panther II Display set designated as ‘station 10’. It is essential that you use a 
Panther II Display Set at station 10 when you program the system because your 
programming selections are verified on the LCD display. Note, the Panther II systems 
remain operational (except station 10) while programming is in progress, thereby 
eliminating inconvenience to the user. 
How to Use This Practice 
2.0 3 Programming information is arranged under four main headings: System 
Programming, Station Programming, Group Programming, and Programmable Keys. 
The 
System Programming subsection describes programming codes which apply to 
the Panther II System on a systemwide basis. This subsection is further divided into 
groupings which combine parameters associated with particular applications (e.g., Toll 
Restriction, Sh4DR, Tenanting). The 
Station Programming subsection describes 
codes which are programmed on a set-by-set basis 
The 
Group Programming 
subsection describes codes which are used to place lines and stations into groups. The 
Programmable Keys subsection describes how to set up Prime Line selection, 
flexible line keys, line pool keys, flexible DSS/Speed keys and feature keys at each 
individual Set. 
Programming 
Page 
1  
						

							Trillium Standard Practice 
2.0 4 Before programming the Panther II System, read all introductory material, 
including “Selecting Preprogrammed Values” and “Modifying Preprogrammed 
Values”. Step through the Programming example provided. Although programming 
can be completed in any order, it is recommended that System Programmmg be 
completed first. The Programmable Keys subsection may be performed at the end, 
after the system is operational, or on an individual user basis, as user’s needs become 
apparent. The following list indicates where specific programming codes are discussed 
in this Practice. 
SYSTEM PROGRAMMING: 
General - Hold Recall Tie 
- Intercom on Hold 
- Transfer Ringing Time 
- Forced/Manual Account Code Digits 
(4,6 or 8 digits) 
- Executive Override Tone 
- Time Display (12/24 Hr.) 
- Call Forwarding Time 
- Master Station Number 
- Multiple Attendants 
- Simultaneous/Serial Ringing 
- Camp-on Duration 
- Camp-on Tone Interval 
- System Clear 
C-0. Specification 
Type of Line 
Behind PBXJCentrex 
Loud Bell1 
Relay Control - Make/Break Ratio 
- Pulse Rate 
- Interdigit Pause 
- Tone Duration 
- Tone or Pulse 
- Telephone or PBXKentrex 
- Pause on Number 
- Pause Time 
- Flash / Cancel / Transfer 
- Flash/Cancel Timing 
- Loud Bell or Relay Control 
- Loud Bell Ringing by Line (Day Mode) 
- Loud Bell Ringing by Line (Night Mode) 
- Auto/Manual Relay Control 
- Auto Return to Cff Timing 
Programming 
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							Panther II 820/1032/2064-205 
Toll Restriction 
- Digits to Deny 
- Split Restriction for Class B 
- Split Restriction for Class C 
- Toll Restriction Tables 
- Toll Restriction by Line 
Tenanting 
Station Message 
Detail Recording - Tenant Type 
- Private/Non-Private Internal Tenanting 
- Account Codes Printout 
- SMDR Printout Conditions 
- SMDR CalITiming 
- Digit Timer 
- Baud Rate 
STATION PROGRAMMING: 
General 
- Type of Set 
- Executive Override 
- ToU Restriction by Station 
- Transfer Ringing Return 
- Ringing Line Pickup 
- Do Not Disturb Override 
- Account Code Type 
- Toil Security 
- One Touch Speed Dial /Auto Line Hold 
- Relay Control 
- Manual Select /Auto Intercom / Auto Line 
- Handset/Headset Compatible 
- Block Programming 
- Flexible Ringing Assignment 
GROUP PROGRAMMING: 
General by Line 
- Tenant Group Assignment 
- Line Pooling Groups 
- Night Transfer Line Groups 
- Prime Line Groups 
General by Station 
- Tenant Groups 
- Pickup Groups 
- Prime Line Preference 
- Zone Paging Groups 
- Intercom Tenanting Groups / Station Hunt 
Groups 
- Night Transfer Station Groups 
Programming 
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							Trillium Standard Practice 
Selecting Preprogrammed Values _ 
2.0 5 The 
procedure for selecting the preprogrammed values stored in the KSU is as 
follows: 
CAUTION: This procedure 
will clear any existing Speed Call entries and system parameters 
stored in memory. 
Step 1. Set the MEM. CLEAR 2 switch, located on the right-hand side of the 
KSU, to the ON-position. 
Step 2. Press the RESET button. The KSU LED will begin to flash after a few 
seconds, indicating that the system is operational with the 
preprogrammed values. 
Step 3. 
Step 4. Set the MEM. CLEAR 2 switch to the OFF position. 
Press the RESET button. The system is operational with the 
preprogrammed values. 
Modifying Preprogrammed Values 
2.0 6 
Note, when ‘customizing’, it is only necessary to modify those parameters 
which differ from the preprogrammed values. To modify the preprogrammed values, 
refer to Tables 2-l through 2-20 and complete the following instructions. A 
Programming example is provided in paragraph 2.07. 
Step 1 At Station 10 (using a Panther II Display Set as the Programming 
Station), dial * # 0 
15. Station lo’s Intercom LED turns ON and 
the LCD Display confirms that you are in “Programming Mode”. 
Step 2 For each feature to be changed, dial the appropriate 3- to 7-digit 
ACCESS CODE (given in Tables 2-l through 2-20) using the dial pad 
of Station 10. The LCD Display will confirm each digit as it is dialed, 
and the Intercom LED will flash very quickly as soon as you dial your 
first digit. 
Step 3 To change the feature value, dial the associated DATA CODE (given in 
Tables 2-l through 2-20) using the dial pad of station 10. The LCD 
Display will confirm each digit as it is dialed, and the Intercom LED 
will flash quickly as soon as you dial your frost data digit. 
Step 4 Press the # key. The Intercom LED lights steady. 
Step 5 Repeat Steps 2 to 4 for each additional feature you wish to change. 
Step 6 Press the * key to exit programming when all changes have been 
made. The new programming is complete. 
‘: 
Programming 
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							Panther II 820/1032/2064205 
NOTES: 
1. 
To correct an inputting error during Steps 2 and 3, press the FLASH/CANCEL 
key, and begin the procedure again at Step 2. 
2. 
To confirm what is programmed for a particular feature, it is only necessary to 
perform Steps 1,2, and 4 (in order). The programmed value for the 
feature will be displayed on the LCD after Step 2. When confirmation 
is completed, go to Step 6. 
3. To confirm ailfeatures, it is only necessary to perform Steps 1,2, and 4 (in order). 
Keep pressing the # key to step through access codes. When 
confirmation is completed, go to Step 6. 
4. 
To increment during access codes. For some features such as Flexible Ringing 
Assignment, it is helpful to be able to store all the line assignments for 
a particular station before moving to the next station’s access code. To 
perform step programming such as this, press the HOLD key after 
entering the appropriate data for the first line, station or group during 
Step 3. This will increment the LCD Display to the next line, station or 
group. Alternate between entering data and pressing the HOLD key 
until all lines, stations or groups are programmed, and then continue 
with Step 4. 
PROGRAMMING EXAMPLE: SETTING HOLD RECALL TIME TO 
1.5 MINUTES. 
2.07 After entering programming mode at Station 10: 
: 
3: 
4. 
General System Programming 
Locate the Hold Recall Tie parameters in Table 2-1. 
Dial ACCESS CODE 000 (given in Table 2-l). 
Dial the DATA CODE 3 (to change the recall time to 1.5 minutes). 
Complete programming by dialing # to store the data, and then 
dialing * to exit programming mode. 
2.0 8 The General System parameters, including Access Codes and Data Codes are 
provided in Table 2-1. (Refer to 
Panther II 820/1032/2064-105, Features and Services 
for more details.) They are: 
HOLD RECALL TIME: Defines the Hold Recall Time to be; no 
reminder, or 30 seconds, 1 minute, 1.5 minutes, 2 minutes, 3 minutes, 
or to remind the user after 3 minutes and then return the call to the 
attendant after 5 minutes. The Hold Recall feature provides a reminder 
of a call on hold by returning ringing to the set upon expiry of the Hold 
Recall time. 
Preprogrammed Value = No Reminder. 
Programming 
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							Trillium Standard Practice 
INTERCOM ON HOLD: Defmes whether or not the system is set 
up for Intercom on Hold capability. This feature allows an internal call 
to be placed on hold. 
Preprogrammed Value = No Intercom on Hold capability. 
TRANSFER RINGING TIME: Defines the length of time an 
unanswered set will ring before returning to the set defined by the 
Transfer Ringing Return feature. Available values are: 10 seconds, 20 
seconds, 30 seconds, 45 seconds, 60 seconds, or 90 seconds, or the 
system can be programmed to ring indefinitely until the call is 
answered. 
Preprogrammed Value = 30 seconds. 
FORCED/MANUAL ACCOUNT CODE DIGITS: Defines the 
number of digits that will be required by the system for a forced or 
manual account code. The number of digits can be 4,6, or 8. 
NOTE: If the Toll Security feature will be used, it is recommended that the 
ForceaYManuai Account Co& Digits parameter be left at the preprogrammed value. 
Preprogrammed Value = 6 digits. 
EXECUTIVE OVERRIDE TONE: Defines whether or not a tone 
will be heard before a user with Executive Override capability can enter 
a call in progress. 
Preprogrammed Value = Yes. 
TIME DISPLAY: This feature defines whether system time will be 
displayed using a 12-hour or 24hour clock. 
NOTE: System DateiTime is set from the Master Attendant Station. Refer to the 
Panther II Display Set User Guide (Attendant Console section), for instructions. 
Preprogrammed Value = 1Zhour clock. 
CALL FORWARDING TIME: Defines the length of time that a set 
will ring before the Internal Call Forwarding - No Answer feature will 
be applied. Length of time can be 5 seconds, 10 seconds, 20 seconds 
or 30 seconds. 
Preprogrammed Value = 10 seconds. 
Programming 
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							Panther II 820/1032/2064-205 
MASTER ATTENDANT NUMBER: (Use Table 2-2) Allows 
any station to be programmed as the Master Attendant. The Master 
Attendant is provided with access to features and services not available 
at other sets. These features include: 
l Control of Common Speed Call programming 
l Night Transfer control 
l Control of music over an external paging system 
l Setting system time and date 
l Clearing Set Features 
l Setting up Toll Security 
l Programming a user’s name to appear on the LCD of each 
Display Set 
l Preprogrammed Transfer Ringing Return 
l Transfer of Attendant capability 
l Preprogrammed Do Not Disturb Override capability 
l Preprogrammed Relay Control 
Preprogrammed Value = Station 10. 
The station that you transfer the Master Attendant capabilities to, should 
be assigned with the same lines as the original Master Attendant Set. 
MULTIPLE ATTENDANTS: Designates one Master Attendant 
and up to three stations as sub-attendants for Station Hunting, 
Transfer 
Ringing Return capability, Dial “0” for Operator, etc. 
NOTE: This code should be programmed crfrer Station Hunt Groups in 
Group Programming have been set up. 
The sub-attendant station 
numbers should be programmed as the LO WEST station number in 
each Station Hunt Group. 
Preprogrammed Value = Station 10 for all four groups. (No sub- 
attendants) 
Procedure for Programming Multiple Attendants 
Step 1. 
Put the stations in Hunt Groups (Access Code - 124YY). 
Ensure the stations that you wish to set up as Sub-Attendants 
are the lowest numbered station in each group. 
Step 2. Program Mulitple Attendants (Access Codes are shown in 
Figure 2-l). 
Step 3. The system can be programmed with either Private or Non- 
Private Tenanting (Access Code - 054). Non-Private 
Tenanting allows all stations to communicate with each 
other. The preprogrammedvalue is Non-Private Tenanting. 
Programming 
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							Trillium Standard Practice 
Private Tenanting Non-Private Tenanting ’ 
SLations can only call other stations within their 
own group. l Stations can call any station, Sub-Auendant, or -’ 
the Master Attendant by dialing the appropriate 
station number. 
Stations can’t call the Master Attendant (unless 
the stations are in the same Hunt Group as the 
Master Attendant). ’ Stations dial 0 to call their Sub-Attendant 
(or Master Attendant in the case of Stations 
11, 12 and 13). 
Stations dial 0 to call their Sub-Attendant 
(or Master Attendant in the case of Stations 
11,12 and 13). 
.‘- 
L 
Sub-Attendants can call any station, other 
Sub-Attendants, or the Master Attendant by 
dialing the appropriate station number. 
l Sub-Attendants can call any station, 
Sub-Attendant, or the Master Attendant by 
dialing the appropriate station number. 
l Master Attendant can call any station or 
Sub-Attendant. 
Master Attendant can call any station or 
Sub-Auendant. 
RECEPTIONIST 
1 
sta. 11 sta. 12 
Station Hunt Group 1 
SALES 
Sra. 23 
Sta. 24 sta. 25 
Station Hunt Group 4 
MARKETING 
Sub- 
Attendant 2 
sta. 18 
Code 0372Y k : 
.: 
sm. 15 Sm. 16 sta. 17 
Station 
Hunt Group 2 
ENGINEERING 
sta. 19 
sta. 20 sm. 21 
Station Hunt Group 3 
PURCHASING 
Note: YY= a station number 
Figure 2-1 Programming Multiple Attendants 
Programming 
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							Panther II 820/1032/2064-205 
SIMULTANEOUS/SERIAL RINGING: Serial ringing is used 
for stand-alone systems to ensure that one ringing line will be heard at a 
time. Simultaneous ringing is typically used behind PBX/Centrex (all 
ringing signals will be heard simultaneously). 
Preprogrammed Value = Serial. 
CAMP-ON DURATION: Defines the length of time that a call will 
be camped-on before ringing is returned either to the originator or to the 
sub-attendant (depending on how Transfer Ringing Return is 
programmed for the system). Camp-on duration can be programmed 
for 30 seconds, 1 minute, 2 minutes, 3 minutes or 5 minutes. 
Preprogrammed Value = 1 minute. 
CAMP-ON TONE INTERVAL: Programmed in conjunction with 
“Camp-On Duration”, this parameter specifies the time interval that will 
elapse between each l-second camp-on tone that is sent to the camped- 
on caller. Programmable parameters are 10 seconds, 20 seconds or 30 
seconds. 
Preprogrammed Value = 20 seconds. 
SYSTEM CLEAR: There are three different System Clear 
capabilities that are performed on a systemwide basis: 
l The capability of clearing ALL System features and resetting the 
system to its preprogrammed values (Access Code 070, Data Code 0), 
l The capability of clearing ALL Common Speed Call numbers for the 
system (Access Code 070, Data Code l), or 
l The capability of clearing ALL Private Speed Call numbers from all 
Sets (Access Code 070, Data Code 2). 
Refer to Table 2-l (a) to perform a SYSTEM CLEAR. 
Programming 
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							Trillium Standard Practice 
T- . 
TABLE 2-1 GENERAL SYSTEM PARAMETERS ? 
.I 
1 
/’ 
Feature Access 
Condition Data 
Description Code 
(Values) Code 
_________________-______________________--~~~~~~~~~~~-------------------------- 
Hold Recall Tie 
000 
No recall* 
0 
30 seconds 
1 minute :. 
1.5 minutes 
3 
2 minutes 
4 
3 minutes 
3 minutes and then the call is returned to attendant after 5 minutes z 
______________~_____~~~-~~~~~~~~~~~~~~~~~ 
_______________~____~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
Intercom 
040 
No* 
0 
On Hold Yes 1 
____________________~~~~~~~~~~~~~~~~~~~~~~-~~~~~~~~~~~~~~~~ _______~____________~~~~~~~~~~~~~~~~~~~~- 
:Iifer Ringing 
017 
20 10 seconds  seconds 
0 1 
30 seconds* 
45 seconds 
: 
1 minute 
4 
1.5 minutes 
Until caller hangs up 2 
____________________~~~~~~~~~~~~~~~ 
____________________~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
Forced/Manual 
021 
4 digits 
0 
Account Code 6 digits* 
Digits 8 digits ; 
____________________~~~______________________________~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
Executive 
026 
Yes* 
0 
Override 
No 
1 
Tone 
____________________~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ______________~~__~_~~~~~_______________~~~~~~~~~ 
Time Display 
033 
12-hour clock* 
0 
24hour clock 
1 
____~_______________~~~~~~~~~~~~~~~~~~~~~~~~ 
____________________~~~~~~~~~__________________~_~~~~~~~~ 
NOTES: + denotes preprogrammed value. 
Programming 
Page 10 
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