Trillium Panther Ii Feature Module Iv System Manual
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Trillium Standard Practice 0 Status Call arrive I Hold Recall ! Busy Override 3 Back Tone Tone Signal Tone Frequency Synchronizes with incoming ringing signal. a: 430 Hz 1132s lt32s b: 580 Hz :::::::::. :;:s:g :, :.:.:: ,.,:,: ::: -:::::.:::i’:._- .:i,:.:_.: :.:.:.: :.:.:::.:p~:.~ :. x.:+>:.:.:.:.:.:.:.:+: :,:, ,,.,. i :.:,: . . . I;~:j:::~::::::::::~:::~: :.:,:,., :.:. : .:.: .‘. .‘.‘.‘. ::.:.: .“::.A: ..:.::.:: j:::: s:: ..:. : . . . . :::x:;:;: :j::::::,; .430 Hz modulated 16 Hz 580 Hz a: 430 Hz b: 580 Hz modulated 16 Hz _i a: 430 Hz b: 580 Hz modulated 16 Hz I=izi a: 430 Hz b: 580 Hz Barge in 4 f 0.5s ” modulated 16 Hz 400 Hz I Back Tone ,-=j 400 Hz The 5 restricted outgoing call l Continuous 0.33s * 400 Hz 0.16s IJj__ TABLE 3-2 C.O. LINE TONES Features and Services Page 8
Panther II 820/1032/2064-105 4. SYSTEM FEATURES AUTO HOLD Description This feature allows you to place an external call on hold simply by pressing a DSS key and then transfer the call by announcing to the person at the station to pick up the line that the call is on. This capability is assigned on a set-by-set basis. If Auto Hold is not programmed, you will have One Touch Speed Dial capability, where speed dialing is available by pressing a DSS key. Conditions l Auto Hold is programmable for each Set. / Programming Required l Access Code 110 - One Touch Speed Dial / Auto Line Hold AUTO LINE SELECT I AUTO INTERCOM I MANUAL SELECT Description Each Set may be programmed for one of the following: Auto Line Select, Auto Intercom, or Manual Select. The system is preprogrammed with all Sets in Auto Intercom Mcde. Auto Line Select - automatically selects an outside line (the last line used) when the handset is lifted or the SPEAKER key is pressed. The user still needs to press the INTERCOM key or # key to select an internal (intercom) line. Auto Intercom - automatically selects one of the internal intercom lines when the handset is lifted or the SPEAKER key is pressed. The user still needs to press a Line key or dial 9 to select an outside line. All Sets are preprogrammed with this choice. ManuaZ SeZect - when the handset is lifted or the SPEAKER key is pressed, a Line key must be pressed to select an outside line, or the INTERCOM or # key must be pressed to obtain an internal (intercom) line. Conditions l Auto Line Select will be affected if Forced Account Codes or Toll Security are enabled at a Set. l If Auto Line Select and Prime Line Select are programmed, Prime Line Select has priority. Features and Services Page 9
Trillium Standard Practice Programming Required l Access Code 113 - Manual Select / Auto Intercom / Auto Line Select. BATTERY BACKUP CAPABILITY Description Each Panther II Key Service Unit has an interface for an external 24 Volt dc battery backup unit (optional) inrder to maintain full system operation during an electrical power failure. With a 24 Vdc battery backup unit connected, when the power fails, the system will automatically switch over to battery operation for the duration of the power failure, and no calls will be lost. Conditions l It is recommended that the KSU power be disconnected, prior to connection of a Battery Backup Unit. Programming Required None BLOCK PROGRAMMING Description Allows the system programming selections for a particular station to be automatically copied to a block of other stations. Conditions l All stations in the block will have the same programming characteristics. l After block programming is completed, a station may be reprogrammed on an individual basis. Programming Required l Access Code 118 - Block Programming. CAMP-ON Description This is an automatic feature when transfer ringing is sent to a busy station. When busy tone is heard, the user simply replaces the handset, and the call is camped-on. If the user does not wish to camp the call onto the busy party, they have three options at this point. They can perform a Busy Override, an Executive Override (if enabled) or return to the caller. Features and Services Page 10
Panther II 820/1032/2064-105 When a caller is camped-on, the busy station will hear a single l-second beep through their Set’s speaker, at preprogrammed intervals (Camp-On Tone Interval) to alert them that a call is waiting. After a preprogrammed length of time (Camp-On Duration), ringing returns either to the originator or to the attendant (or sub-attendant), depending on Transfer Ringing Return programming. The originator of the Camp-On also has the capability of retrieving the call at any point before the Camp-On Duration has expired. Conditions Automatic Programming Required l Access Code 050 - Camp-On Duration l Access Code 051- Camp-On Tone Interval l Access Code 104 - Transfer Ringing Return DISCRIMINATING RINGING Description Three different ringing signals are inherent in the system to distinguish between internal, external and transferred calls. For added flexibility, when the system is placed behind PBXKentrex, simultaneous or serial ringing may be programmed. The preprogrammed choice, serial ringing, is used for stand-alone systems (one ringing line will be heard at a time), whereas simultaneous ringing is typically used behind PBX/Centrex (and all ringing signals will be heard simultaneously). Conditions l Discriminating Ringing will apply to the programmed Flexible Ringing assignment. Programming Required l Access Code 047 - Simultaneous / Serial Ringing FLASHICANCELITRANSFER Description Defines the function of the FLASH/CANCEL key to be one of the following on a systemwide basis: Flash - simulates the rapid pressing and releasing of the. hookswitch and provides access to PABX and custom-calling features. The recommended signal is 500 milliseconds in duration. Features and Services Page 11
Trillium Standard Practice Cancel - terminates an external call and returns dial tone without hanging up the handset. This is the Panther II system’s preprogrammed choice and is 1 second in duration. Tran.$er - transfers an outside call to another station. Conditions The duration of the Flash or Cancel signal must be properly set to ensure correct operation. If the Panther II system is placed behind PBXKentrex, the programming should be set to FLASH capability. Only one choice (Flash, Cancel or Transfer) is allowed per system. Programming Required l Access Code 005 - Flash / Cancel / Transfer l Access Code 011 - Flash / Cancel Timing FLEXIBLE MASTER STATION NUMBERING Description The Master Station is typically allocated to an attendant or receptionist, and has access to features and services not available at other stations. The Panther II System is preprogrammed with Station 10 as the Master Station, but flexible programming allows any station to be given the Master Station’s capabilities. These capabilities include: . . . . . . . . . . . . Control of Common Speed Call programming Night Transfer Control Control of music over an external paging system Setting system time and date Clearing Set features Setting up Toll Security Programming a user’s name to appear on the LCD of each Panther II Display Set Preprogrammed Transfer Ringing Return Transfer of Attendant capability Preprogrammed Do Not Disturb Override capability Preprogrammed ringing during an incoming call on any line Preprogrammed Relay Control NOTE: Station 10 is also used as the Programming Station. This capability CANNOT be given to another station. Features and Services Page 12
Panther II 820/1032/2064-105 Conditions l If extensive programming is necessary, it is recommended that the Master station number be changed. Programming Required l Access Code 053 - Flexible Master Station Programming FLEXIBLE RINGING ASSIGNMENT Description Used to program ringing for each station. Except for Station 10, each station is preprogrammed NOT to ring during an incoming call on any line. Lines are programmed individually and may, or may not appear at a Set. Conditions None Programming Required l Access Code 119 - Flexible Ringing Assignment HOLaD RECALL Description If a call was placed on hold and is not retrieved within a predetermined length of time, the user hears four short tones, repeated at regular intervals through the Set’s speaker, to remind them that a call is on hold. Conditions l Hold Recall Time is a systemwide feature that must be set up in system programming. Programming Required l Access Code 000 - Hold Recall Time INCOMING LINE ONLY Description Lines can be programmed to receive incoming calls oniy;,no outgoing calls can be made on these lines at any Set. Features and Services Page 13
Trillium Standard Practice Conditions l Class A (the preprogrammed value), must be changed to Class c’ to restrict outgoing calls on a line. Programming Required l Access Code 065 - Toll Restriction by Line INTERCOM ON HOLD Description An intercom (internal) call can be placed on hold, and the calling party will hear music if it is wired to the system. Intercom on Hold is programmed during system programming and is a systemwide feature that allows an internal call to be placed on hold temporarily and an external party to be added to an existing internal call to create a conference call. Conditions l Each station can only put one intercom call on hold at a time. Programming Required l Access Code 040 - Intercom on Hold TENANTING Description Stations can be placed in one of four tenant groups to restrict other users in the system from accessing the lines in the tenant group. Conditions l Users in different groups will be unable to contact each other unless Tenant Type programming is changed from its preprogrammed value - No Access. Programming Required l Access Code 121- Tenant Groups l Access Code 006 - Tenant Types l Access Code 201 - Tenant Group Assignment l Access Code 054 - Private/Non-Private Tenanting l Access Code 124 - Intercom Tenanting/Station Hunt Groups LINE POOLS Dhcription . This feature allows a standard line key to be used to access a group of “like” lines for outgoing calls. The benefit of this feature is to free up keys on the : Features and Services Page 14
Panther II 820/1032/2064-105 telephone Sets. There is one primary line pool with an unlimited number of lines, and three other pool groups with an unlimited number of lines per group. If a line pool key is not available, a code can be dialed to select the line pool. This allows Sets such as the Panther II Set (Basic Set) to access line pools. The codes for selecting line pools are as follows: Line Pool Code 1 401 ; 403 402 4 404 When the line pool key is pressed, the system selects the first available line in the pool group. If all lines are busy, the user can queue for the first available line in the pool group. NOTE: It is recommended that a key be programmed for the primary line pool, and that the primary line pool be made up of local lines. The programmer decides which C.O. line key on each station Set will be +eplaced” by a line pool. Conditions l Only “like” lines should go into a line pool (e.g., a pool is made up of all “same area” WATS lines, FX lines, Local lines, and so on). l The same line will not be in more than one line pool group, however a line can be both a line and a line pool on individual Sets. Programming Required l Access Code 204 - Line Pooling Groups l Line Pool keys must be designated at each Set LOUD BELL DRY CONTACTS Description An optional external ringer can be connected to the KSU by means of the last cable pair on the X)-pin station connector (stations 10 to 17). This feature provides a dry contact closure (no voltage) when there is an incoming call. The system can be programmed for any or all lines to activate the ringer, in both Day and Night mode. Conditions l Since the same closure is used for Loud Bell and Relay Control, the system must be programmed for one or the other. Programming Required l Access Code 018 - Loud Bell / Relay Control Features and Services Page 15
Trillium Standard Practice l Access Code 063 - Loud Bell Mode) l Access Code 064 - Loud Bell (Night Mode) Ringing/Ringing Over Paging by Line (Day Ringing/Ringing Over Paging by Line MULTIPLE ATTENDANTS Description A Master Attendant and up to three additional sub-attendants can be designated per Panther II system (in conjunction with the four possible Intercom Tenanting / Station Hunt Groups). The Master Attendant is preprogrammed as Station 10 but may be changed through “Flexible Master Station Programming” to be any other Set. The Master Attendant has added capability that other Sets do not have (see Section 4, FLEXIBLE MASTER STATION PROGRAMMING). Three sub-attendants can be designated. For example, various autonomous groups or departments in a company, can provide their own customer service, and leave the Master Attendant free to perform more efficient call processing. The Master Attendant simply transfers an incoming call to the appropriate department’s sub-attendant. The sub-attendant can then route the call to the appropriate (or available) person, take a message, perform transfer ringing, etc. All Transfer Ringing Returns, Callbacks, Hold Recall Return, Dialing “0” for Operator, etc., will go to the group’s sub-attendant. The Master Attendant can also dial a code to transfer its capabilities to one of the sub-attendants, for instance, during a lunch break. If the Attendant cancels the code, all capabilities will be returned. Conditions l Sub-attendants should be the LOWEST numbered station in each Intercom Tenanting / Station Hunt Group. l Multiple Attendants should be set up only after Intercom Tenanting / Station Hunt Groups have been programmed, if applicable. l There can only be one attendant (or sub-attendant) per Intercom Tenanting / Station Hunt Group. Programming Required l Access Code 124 - Intercom Tenanting / Station Hunt Groups l Access Codes 0370,0371,0372 and 0373 - Multiple Attendants l Access Code 054 - Private / Non-Private Tenanting ._ 7 :.: / Features and Services Page 16
Panther II 820/1032/2064-105 NIGHT TRANSFER GROUPS Description In Night Transfer, all of the lines are put into one of four “Night Transfer Line Groups”, and then each of the stations are put into one of the four “Night Transfer Station Groups”. This flexible programming tells the system which lines will ring at which stations when the system is operating in Night Mode; for example, Group 1 may be programmed to ring certain lines in Night Transfer mode, while Groups 2,3, and 4 are programmed to ring other lines. This service can be used to allow more than one business in a building to shti.e minimal night security or night reception duties. Conditions Lines can be put into more than one “Night Transfer Line Groups”, but each station can only be assigned to one of the four “Night Transfer Station Groups”. Night Transfer overrides the normal ringing assignments at each Set. This capability should be assigned to at least one station in the system. If “Day Level Privilege” or “Low Level Privilege” Station Security is programmed at a Set, you won’t be able to access an outgoing line from that set without first entering a 4-digit security code. Programming Required l Access Code 203 - Night Transfer Line Groups l Access Code 101 - Night Transfer Station Groups l Station Security NIGHT TRANSFER (MANUAL AND AUTO) Description The Panther II system has the capability of being switched into Day or Night mode from the Master Attendant station, either automatically or manually. Auto Switching - For example, if a business has a normal routine (e.g., every afternoon at 5 p.m. the system goes into Night Mode, and every morning at 8 a.m. it returns to Day Mode), the system can be set up to automatically switch at these times. Even with automatic switching, the Master Attendant still has the capability of overriding the preprogrammed switching time by dialing a code (e.g., on weekends if the business wishes to remain in Night Mode throughout the day). A4and Switching - If a business does not have a normal routine, the Panther II system can be manually switched between Day and Night mode whenever necessary (by dialing a code from the Master Attendant station). Conditions None Features and Services Page 17