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Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual
Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual
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Introduction Related Documents/Media Strata DK System Record Sheets 5/99ix Related Documents/Media NoteSome documents listed here may appear in different versions on the CD-ROM, FYI or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. The following documents and CD-ROMS can be used to reference further information about the Strata DK systems. ©Digital Telephone User Guide provides all the procedures necessary to operate Toshiba- proprietary digital telephones, including Liquid Crystal Display (LCD) features. It also includes instructions for using the add-on module/DSS console. ©Digital Telephone Quick Reference Guide provides a quick reference for frequently-used digital telephone features. ©Digital Single Line Telephone User Guide provides all the procedures necessary to operate Toshiba-proprietary digital single line telephones. ©Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba- proprietary electronic telephones, including all LCD features. Does not apply to the Strata DK14 system. It also includes instructions for using the electronic DSS console. ©Electronic Telephone Quick Reference Guide provides a quick reference for frequently- used electronic telephone features. Does not apply to the Strata DK14 system. ©Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones. ©Strata AirLink External Wireless Handset User Guide shows how to use the wireless handset configured to standard ports of the Strata DK telephone system and many non-Toshiba systems. © ©© ©Strata AirLink External Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink External Wireless Handset features. ©Strata AirLink Integrated Wireless Handset User Guide shows how to use the wireless handset configured to digital ports of the Strata DK telephone system. © ©© ©Strata AirLink Integrated Wireless Quick Reference Guide contains instructions for operation of commonly used Strata AirLink Integrated Wireless Handset features. ©System Administrator Guide gives instructions for the System Administrator to manage the system. Contains instructions for Station Relocation, System Speed Dial, and other features only activated by the System Administrator. ©PC/Data Interface User Guide explains all the procedures necessary to operate stand-alone data interface units while in the data mode for printer sharing and modem pooling. Also provides instructions on connecting to a Personal Computer with Telephone Application Programming Interface (TAPI). ©Cordless Telephone User Guide provides instructions on using the DKT2004-CT cordless digital telephone as a single unit or in conjunction with a digital telephone. ©PC-DKT User Guide provides installation and operation information for the Personal Computer Digital Key Telephone system. ©Strata DK Feature Description Manual describes each feature associated with the Strata DK424, DK40i and DK14. Also provides descriptions of compatible Toshiba-proprietary telephones and peripherals.
Introduction Related Documents/Media xStrata DK System Record Sheets 5/99 ©Keyprint 2000 User Guide provides instructions for the Keyprint 2000 software printing package which allows you to print and store custom button label keystrips for Strata DK 2000- series 10-button or 20-button digital telephones, 20-button add-on modules, and 60-button digital DSS consoles. ©Strata DK Programming Manual provides all instructions necessary to program the system and system record sheets, including ACD. ©Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1 interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424. ©Strata AirLink External Wireless System Installation Guide provides step-by-step hardware and software installation instructions. It includes examples of system configurations, information on performing a site survey, and troubleshooting techniques. ©Hospitality Management Information System (HMIS) General Description provides an overall view of the system’s hardware, software, applications and features. The HMIS is a PC- based solution, designed to meet the specific operational needs of small- to medium-sized hotel/motels and includes both the PC and software. ©Hospitality Management Information System (HMIS) User Guide describes the product’s many software features and gives step-by-step instructions for using them. ©Strata DK Library CD-ROM enables you to view, print, navigate and search publications for Strata DK14, DK40 and DK424 digital business telephone systems. It also includes Strata DK424 ACD Documentation, including the DK424 Call Center Solutions General Description, ACD Agent Guide, ACD Supervisor’s Guide. ACD Installation and Programming instructions are included in the Strata DK Installation and Maintenance Manual and Programming Manual. ©Strata DK HMIS CD-ROM contains a copy of all HMIS documentation/bulletins and enables you to view, print, navigate and search publications. ©StrataControl CD-ROM contains the StrataControl software, that enables viewing, downloading, editing, and uploading Strata DK programmed data on a PC. This software also provides a method of creating custom lists and user guides based on information from the Strata DK system.The CD-ROM contains the StrataControl User Guide. ©DKQuote CD-ROM contains the DKQuote application and the DKQuote User Guide, that shows how to use this interactive software to assist you with Strata DK Systems configuration and pricing worksheets. ©DKAdmin/DKBackup CD-ROM includes the programs that let you easily and quickly custom program and/or update the Strata DK14/DK40/DK424 with a user-friendly PC display. The CD-ROM also contains the DKAdmin/DKBackup User Guide, that explains how to use the DKAdmin/DKBackup interactive software applications. The current version does not work with DK40i. The following documentation and media applies to the Strata DK424 system only. ©Strata DK424 Call Center Solutions General Description provides a system overview, including hardware and feature information. Highlights the technology employed in operating the ACD Strata DK424 system. ©ACD Agent Guide describes the ACD agent feature operation along with step-by-step procedures for using features. ©ACD Supervisor Guide provides instruction on how to use the ACD supervisor features.
Introduction Related Documents/Media Strata DK System Record Sheets 5/99xi ©Insight DK CD-ROM which includes training, all Insight DK documentation, Insight DK software and the upgrade to Insight DK Plus, and Demo software. © ©© ©Insight DK Installation Guide explains how to set up the network, install the server software, install clients and explains how the data files are organized. © ©© ©Insight DK Supervisor Guide provides instructions for using the Strata DK Insight and Insight DK Plus MIS for the Supervisor of a call center. Instructions for creating and using Real Time Displays, Reports, Alarms, and Wallboards are also included. © ©© ©Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screen wallboard and large character views of the real time call center data. ©PC Attendant Console User Guide explains the procedures necessary to operate the PC Attendant Console. ©PC Attendant Console Quick Reference Guide provides a quick reference for frequently- used PC Attendant Console features. ©Call Center Viewer User Guide describes how to install and operate the Call Center Viewer application on a PC. It explains how to view and customize ACD group and agent status information. ©Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions on using the Software MIS application. For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.
Introduction Related Documents/Media xiiStrata DK System Record Sheets 5/99
Strata DK System Record Sheets 5/991 Initialization & TestInitialization & Test1 Program 91-9 – System Initialization Processor Type:DK14, DK40i, All RCTUs Program Type:Initialization Initialized Default:See individual programs Program 90 – Initialize Programs 00~*99 Processor Type:DK14, DK40i, All RCTUs Program Type:Initialization Initialized Default:See individual programs 6SNU +ROG 6SNU +ROG Program Telephone Exits Program Mode 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG Repeat a second time after LEDs 01, 03, 05, 07, and 09 extinguish. Enter programming mode. (Do not press [DN] button.)Press Buttons 01, 03, 05, 07, and 09. LEDs 01, 03, 05, 07, and 09 must be ON. LCD Displays:SYSTEM INITIALIZATION Enter programming mode Press LED Buttons 01 and 02 LEDs 01 and 02 must be ON Programs to be initialized. Add a range of program numbers by entering XX*XX or XX**XX.Exit programming mode End Program 90 LEDs 01 and 02 must flash
Initialization & Test Program 91-1 – Automatic PCB Recognition and Port Renumber 2Strata DK System Record Sheets 5/99 Program 91-1 – Automatic PCB Recognition and Port Renumber Processor Type:DK14, DK40i, All RCTUs Program Type:Initialization Initialized Default:None Program 91-2 – Data Transfer from Temporary Memory to Working Memory Processor Type:DK14, DK40i, All RCTUs Program Type:Initialization Initialized Default:See individual programs 6SNU +ROG 6SNU +ROG Program Telephone Exits Program Mode 6SNU +ROG 6SNU +ROG Program Telephone Exits Program Mode and Transfers Data Enter programming mode. (Do not press [DN] button.)Press LED Buttons 01 and 02. LEDs 01 and 02 must be ON. LCD Displays: 91 SELECT = 1 Renumber and Reset Enter programming mode. (Do not press [DN] button.)Press LED Buttons 03 and 04. LEDs 03 and 04 must be ON. LCD Displays: 91 SELECT = 2 Programming Taking Effect
Initialization & Test Initialization & Test Program 92 – Initializing Misc. Backup RAM Strata DK System Record Sheets 5/993 Program 92 – Initializing Misc. Backup RAM Processor Type:DK14, DK40i, All RCTUs Program Type:Initialization - Includes: Initializing Speed Dial Number, VM ID Codes, Character Message Memory, Timed Reminders, Digital Telephone Volume, Called ID, ANI, and Call Forward Backup RAM Initialized Default:See individual programs 6SNU +ROG 6SNU+ROG 6SNU+ROG 6SNU+ROG Clears Station Speed Dial, Voice Mail ID Codes, and LCD memos assigned to Station Speed Dial numbers. Clears System Speed Dial and LCD memos assigned to System Speed Dial numbers. Clears Character Message Memory (Station and System) and User Name/Number Display. Clears Timed Reminders. Resets digital telephone volume levels to initialized settings, specifically, speaker volume levels for Internal Calls [DN], Tone/BGM, Busy Override (muted ring), and Ring volume to approximately mid-range on all DKTs. Program 92-5 does not affect digital telephone handset receiver volume levels. Use Program 27 to set off-hook digital telephone handset receiver volume levels. +ROGPower OFF 5 seconds; then Power ONClears Call Forward and Message Waiting Memory (all stations). Program 92-9 does not affect Call Forward External or Fixed Call Forward settings. Clear more data Enter programming mode.SELECT = Press appropriate buttons as shown below. Exit programming mode. End Program 92.
Initialization & Test Program 00 – Part 1: Software Check 4Strata DK System Record Sheets 5/99 Program 00 – Part 1: Software Check Processor Type:DK14, DK40i, All RCTUs Program Type:Test - Includes: Remote Maintenance Security Code Assignments Initialized Default:None 6SNU +ROG 6SNU +ROG 6SNU+ROG 6SNU+ROG Select = CodeItemPassword or S/W Check CodesLCD Display 0ROM Version (not programmable) Version = 11st Level PasswordPassword = 22nd Level PasswordPassword = 8Software RAM Checksum (not programmable)Sum = 9Power Cycle Counter (not programmable)Counter = DKT LCD DisplayRCTU TypeKey TypeDescription WMA4DK14 KEY 1AA: Indicates built-in Auto Attendant software (RKYS1, KKYS, or QKYS installed). TMA4DK40i KEY 2ACD: Indicates Automatic Call Distribution software and AA (RKYS2 installed). RAA3XRCTUA3 KEY 3ACD/MIS: Indicates Automatic Call Distribution, Management Information System Software, plus AA and ACD (RKYS3 installed). RBA3XRCTUBA3/RCTUBB3 RCA3XRCTUC3/D3 REA3XRCTU E3/F3 Select = Code Password Codes (4 digits) VER= Indicates RCTU Type DK424 software ROM Version X = 1, 2, or 3 1830 RA3X--KEYX VER= Indicates DK40i ROM VersionIndicates KKYS installed TAM4X--KEY1 VER= Indicates DK14 ROM VersionIndicates QKYS installed WAM4X--KEY1
Initialization & Test Initialization & Test Program 00 – Part 2: Processor RAM Test Strata DK System Record Sheets 5/995 Program 00 – Part 2: Processor RAM Test Processor Type:DK14, DK40i, All RCTUs Program Type:Test - Includes: Remote Maintenance Security Code Assignments Initialized Default:None General RAM Test Display General RAM Test Results Backup RAM Test 6SNU +ROG 6SNU +ROG Tests RAM (15 seconds downtime) 6SNU +ROG 6SNU Programming Telephone LCD Displays: DK424 DK14/DK40i TEST 1 X=OK Y=OK TEST 1 =OK or... or... TEST 1 X=NG Y=NG X=00000 X=00000TEST 1 =NG Where: X = RCTUA, RCTUBA, RCTUC Y = RCTUD3, RCTUF OK = RAM is good NG = RAM is defective An X=NG or Y=NG RAM test result indicates a defective RCTU PCB; change the appropriate (X or Y) RCTU PCB and retest RAM on the newly installed RCTU. Replace the DK14 KSU or DK40i Base KSU if Test 1=NG. 6SNU +ROG 6SNU +ROGRCTU Tests RAM (15 seconds downtime) Programming Telephone LCD Displays:GENERAL RAM TEST Programming Telephone LCD Displays:BACKUP RAM TEST
Initialization & Test Program 00 – Part 2: Processor RAM Test 6Strata DK System Record Sheets 5/99 Display Backup RAM Test Results 6SNU +ROG 6SNU Programming Telephone LCD Displays: DK424 DK14/DK40i TEST 2 X=OK Y=OK TEST 1 =OK or... or... TEST 2 X=NG Y=NG X=00000 X=00000TEST 2 =NG Where: X = RCTUA, RCTUBA, RCTUC Y = RCTUD3, RCTUF OK = RAM is good NG = RAM is defective An X=NG or Y=NG RAM test result indicates a defective RCTU PCB; change the appropriate (X or Y) RCTU PCB and retest RAM on the newly installed RCTU. Replace the DK14 or DK40i Base KSU if Test 1=NG.