Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual

							Least Cost Routing
Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number
Strata DK System Record Sheets 5/99137
Least Cost Routing
Program 55-1 and 2 – Add Digits Before and/or After 
the Dialed Number
Initialized Default:Leaves all tables blank except Delete Digits, which are all 00




  6SNU   +ROG  6SNU ‡‡‡ +ROG 6SNU+ROG 6SNU+ROG
Pause Entry Reference (Programs 55-1, 55-2)
Key/LEDPause (Seconds)Record EntrySpecial Functions
08 16 P8 LED Button 09 (R4.15)
ISDN Start Key, LCD = G
Key/LED 11:
Clear All 07 14 P7
06 12 P6 Key/LED 10:
Convert DP to DTMF,
LCD = T 05 10 P5
04 8 P4
03 6 P3 Key/LED 12:
Code for ISDN Sub-address Separator
LCD = S 02 4 P2
01 2 P1
Modified Digits Table (MDT)
Add to FRONT of Dialed Number (Program 55-1)
Ta b l e  N o .12345678910111213141516171819202122
01
02
03
04
05
06
07
08
09
10
11
12
Modified Digits Table (MDT)
Add to END of Dialed Number (Program 55-2)
Ta b l e  N o .12345678910111213141516171819202122
01
02
03
04
05
06
07
08
09
10
11
12
SELECT = Modified Digits Table
1 = Add digits in front of number dialed (F-MDT)
2 = Add digits at the end of number dialed (E-MDT)
(see Program 55 and *45-4 Legend)CODE = Digits added (up to 22)
Enter the digits to be added. Pauses may be coded 
as described in the pause entry reference table 
below. 
						

							Least Cost Routing
Program 56 – LCR Station Group Assignments
138Strata DK System Record Sheets 5/99
Program 56 – LCR Station Group Assignments
Processor Type:DK14, DK40i, All RCTUs
Program Type:Least Cost Routing
Initialized Default:Assigns all stations to Group 1




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorPort RangeLCR Station GroupsProcessorPort RangeLCR Station Groups
DK14 000~009 1~4 RCTUBA/BB 000~079 1~4
DK40i 000~027 1~4 RCTUC/D 000~239 1~8
RCTUA 000~031 1~4 RCTUE/F 000~335 1~8
Port 
NumberLCR Station Group 
No. (1~8)Port 
NumberLCR Station Group 
No. (1~8)Port 
NumberLCR Station Group 
No. (1~8)Port 
NumberLCR Station Group 
No. (1~8)
Enter LCR Station Group (1~8)SELECT = Station Logical Port Number(s)
Enter port numbers of stations being assigned.
To add a port range, enter XXX 

XXX (low port  
 high port). 
						

							Strata DK System Record Sheets 5/99139
Automatic Call Distribution
Automatic Call Distribution5
Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot 
Assignments
Initialized Default:n/a
Program 03 Overview
This program is for specifying RSIU, RSSU, PIOU, or PIOUS ACD/MIS Slot Assignments.
If MIS output is required for ACD, set Code 42 for the slot in which the RSSU, PIOU or PIOUS is 
installed, or Code 49 if RSIU is installed in slot 11 (that connects to the SMIS personal computer). 
If you use RSIU/RSIS for MIS output, you must set the appropriate port for MIS operation/speed 
using Program 76.




  6SNU   +ROG  6SNU +ROG6SNU+ROG Power OFF (5 sec.) then ON
Enter 42 to assign the PIOU, PIOUS, or RSSU 
TTY Port as MIS port, or enter 49 to assign RSIU 
to slot 11 (see Program 76 if installing RSIU).PIOU, PIOUS, or RSSU Slot Number (12~78)
...or RSIU Slot Number 11 
						

							Automatic Call Distribution
Program 09 – Auto Attendant Prompt/ACD Group Assignments
140Strata DK System Record Sheets 5/99
Program 09 – Auto Attendant Prompt/ACD Group 
Assignments
Initialized Default:n/a




  6SNU   +ROG  6SNU   +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
Dialed Digit 
(Menu Prompts)ACD Group NumberDepartment, Division, Etc.
0
1
2
3
4
5
6
7
8
9
AUTO ATT DIAL = ACD Group No.
Enter the ACD Group numbers which will receive 
Auto Attendant calls. Press

 if establishing the 
first digit of a two digit dialing format.
SELECT = Dialed Digit(s)
Menu prompts offered to 
caller (1 or 2 digits) 
						

							Automatic Call Distribution
Program *09 – ACD Group DID Line Digit Assignments
Strata DK System Record Sheets 5/99141
Automatic Call Distribution
Program *09 – ACD Group DID Line Digit Assignments
Initialized Default:See table below




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
Port NumbersDefault DID/Tie 
Line Digits
RCTUBA/BB 090~097 290~297
RCTUC/D 250~265 450~465
RCTUE/F 345~360 870~885
ACD Group 
NumberACD Group Port 
NumberDID/Tie Line Digits 
Assigned (1~4 Digits)
DID/Tie line digits assigned to ACD Group Port 
Number (1~4 digits)ACD Group Port Number (3 digits) 
						

							Automatic Call Distribution
Program 10-4 – ACD/ISDN Parameters
142Strata DK System Record Sheets 5/99
Program 10-4 – ACD/ISDN Parameters
Initialized Default:LEDs 12 and 14 are ON




  6SNU   +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
Button/
LEDXLED ONLED OFF
20
19
18
17
16
15
14
ISDN “Start” access code is sent when the Speed Dial 
(SDS) button is pressed (initialized).ISDN Start access code is not sent.
13Receive 3.1kHz audio calls as speech calls only if a 
progress indicator is sent.Always receives 3.1kHz calls.
12BRI T-Wait ON (initialized) BRI T-Wait OFF
11PRI T-Wait ON PRI T-Wait OFF (initialized)
10
09
08
07
06
05
04
All Agents Unavailable Route: Per Prog. 14-5 (Overflow 
Point Destination)All Agents Unavailable Route: Per Prog. 14-6 (After Shift 
Destination)
03Agent receives Supervisor Monitor Tone/LCD display 
when being monitoredAgent does not receive Supervisor Monitor Tone/LCD 
display when being monitored
02
01
ACD Mode: Most idle Agent receives next call ACD Mode: Next Available Agent receives next call
Light Button/LEDs as defined by the table below. If 
the X column is checked, the LED should be ON.SELECT = 4 
						

							Automatic Call Distribution
Program 11 – ACD Timing Assignments
Strata DK System Record Sheets 5/99143
Automatic Call Distribution
Program 11 – ACD Timing Assignments
Initialized Default:See table below




  6SNU   +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
CodeTimeInitialized DataNotes
1 0000~3600 sec. 0030 sec. 0000 = No Overflow
2 000~255 sec. 030 sec.
3 000~255 sec. 060 sec.
4 000~120 sec. 001 sec.
5 000~999 sec. 030 sec.
6 000~255 sec. 120 sec.
7 000~600 sec. 240 sec.
8 00~30 min. 01 min. 00 Disables Alarm 
Guard Timer; blocks 
Alarm Reset
9 00~60 min. 00 min. 00 Disables Timer
Code 1Code 2Code 3Code 4Code 5Code 6Code 7Code 8Code 9
ACD 
Group 
No.Queue 
Overflow 
Timer Ring Agent 
Timer Wrap-up 
Timer RBT before 
Announce 
TimerConnect to 
Music Timer Call Waiting 
Alarm 
Timer 1Call Waiting 
Alarm 
Timer 2 Alarm 
Guard TimerDisconnect 
of ACD Call 
Timer
123
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Code (1~9)
ACD Group No.
Music Timer (1~3)
(used only with Code 5, skip this 
entry for all other codes)DATA = Time (min. or sec.) 
						

							Automatic Call Distribution
Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments
144Strata DK System Record Sheets 5/99
Program 14-0 – Loop/Ground Start Line Direct to ACD 
Group Assignments
Initialized Default:No CO lines assigned to direct ring to ACD Groups (all LEDS OFF)
Program 14-1 – ACD Agent Identification Code 
Assignments
Initialized Default:blank
Use the Record Sheet that follows Program 18.




  6SNU   +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
NumberCO Line Range
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group No.ACD CO Line Assignments
(Write in CO lines assigned to direct ring each ACD Group on incoming calls.)




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
Light Button/LEDs of CO lines that should be 
assigned to the ACD Group.SELECT = 0
ACD Group No.
Press 
6FUROO to advance 
or Page to go back.
DATA = Agent ID Log in Code (0000~9999)
DATA = ACD Group No.SELECT = 1
SELECT = Agent ID No. (000~255) 
						

							Automatic Call Distribution
Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID
Strata DK System Record Sheets 5/99145
Automatic Call Distribution
Program *14-1 – Auto Answer with Zip Tone Assigned 
to Agent ID
Initialized Default:Group Number = 01. Agent ID Code = blank. DATA 0 = No Auto Answer.
Use the Record Sheet that follows Program 18.
Program 18 – Agent Names for SMIS/MIS Assignments
Initialized Default:blank




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG




  6SNU   +ROG  6SNU ‡‡‡ +ROG 6SNU+ROG 6SNU+ROG
ProcessorAgent ID
NumbersACD Group
NumbersMaximum Number of 
Agent ID Codes
RCTUBA/BB 000~199 01~08 200
RCTUC/D 000~255 01~16 256
RCTUE/F 000~255 01~16 256
Program *14-1
Auto Answer with 
Zip ToneProgram 14-1Program 18
Agent Name
(8 characters max.)
Agent ID 
NumberACD Group 
NumberAgent ID 
Code
(4 digits 
max.)
DATA =
0 = No Auto Answer
1 = Auto AnswerSELECT = 1
SELECT = Agent ID No. (000~255)
Press 
# for single port entry.
DATA = Agent Name (8 characters maximum)SELECT = Agent ID No. (000~255) 
						

							Automatic Call Distribution
Program 14-2 – ACD Supervisor Passwords
146Strata DK System Record Sheets 5/99
Program 14-2 – ACD Supervisor Passwords
Initialized Default:All blanks




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
ACD Group NumberSupervisor ID CodeName
DATA = Supervisor ID Code (0000~9999)
GROUP = ACD Group No.SELECT = 2