Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual

							Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK System Record Sheets 5/99157
Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD 
Telephones
Initialized Default:Logical port number = physical port number
Program 90, 91-1, or 91-9 initializes Program 02
Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left 
column, since these button names are used in the ACD Agent and Supervisor Guides. The Record 
Sheet is on  Page 64. 




  6SNU   +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
Processor[PDN] Port Range[PhDN] Port Range
RCTUBA/BB 000~079 500~079
RCTUC/D 000~239 500~739
RCTUE/F 000~255 500~835
ACD Feature Button 
DesignationFeature CodeProgram
on Agent 
TelephoneProgram on 
Supervisor 
TelephoneNotes
/RJ,Q
/RJ2XW
(Agent)
XUsed by Agents to Log In/Out.
[PhDN] + Log In/Out + ZZZZ
(ZZZZ = Agent ID code)
/RJLQ
/RJ2XW
(Supervisor)
XUsed by Supervisor to Log In/Out
Log In/Out + YYYY
(YYYY = Agent ID code)
$&&DOO Program 
[PhDN] in 
Program 39XEach Agent telephone must have a unique, single-
appearing [PhDN] button to receive and originate 
ACD calls. 
When the Agent logs into an ACD Group from any 
single-appearing [PhDN], that [PhDN] is the active $&%XWWRQ on the Agent telephone. 
(Supervisor telephones do not require a unique 
[PhDN] button unless the Supervisor telephone will 
be used as an Agent telephone periodically.)
:RUN8QLW XEnables the Agent to peg an ACD call with an 
account number that will be sent to a SMIS personal 
computer and/or SMDR device.
$&3LFNXS XXProvides ACD call pickup within the Group. The 
Agent must be logged into the same Group in order 
to pick up the ACD call. The Pickup call is considered 
an ACD call on the MIS status report.
8QDYDLODEOH XTurns the Agent’s availability off and on. While in this 
mode, the Agent does not receive any new incoming 
ACD calls.
CODE =
Enter the appropriate feature code. See the 
Feature Code Table below.SELECT = Port Number or Range.
To add a port range, enter 
XXX

XXX (low port 
 high port)
Press Button/LED to be defined. 
						

							Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
158Strata DK System Record Sheets 5/99
$&+HOS XRings a Supervisor [DN] button, enabling an Agent to 
request assistance while talking on an ACD call. 
Calls the highest numbered Supervisor telephone or 
[PDN]
(QG$IWHU&DOO
:RUN7LPHXManually cancels unused wrap-up time. This enables 
an Agent to receive another ACD call.
(QG2I
$&6KLIWXEnables the Supervisor to stop new calls from 
entering the ACD Group queue or from ringing 
Agents. The End of ACD Shift mode routes new calls 
to the After Shift destination set in Program 14-6. A 
Supervisor must be logged in to use this button.
7UDQVIHUWR$&
*URXS&RQI7U Q
;;XXProgram this Speed Dial sequence on telephones 
that must transfer calls to ACD Groups. This enables 
one-touch transfer of CO lines (ground/loop start or 
DID/Tie) to ACD Group
;;. ;;= ACD Group 
01~16.
Transfer to an ACD Group is always blind and 
immediate and does not recall the transferring 
station.
If the ACD Group shift is ended or all Agents are 
unavailable, the transferred call is routed per the 
called Group’s After Shift or All Agents Unavailable 
destination.
0RQLWRU
$&&DOOXUsed by Supervisor to monitor Agent calls 
(Supervisor telephone only). Enables the Supervisor 
to listen to any Agent’s ACD calls (not non-ACD or 
PBX calls) by pressing the 
Monitor ACD Call button and 
then entering the Agent’s ID code. 
During Agent monitoring, a one-way talk path 
enables the Supervisor to listen to the Agent/outside 
party conversation without the Agent/caller hearing 
the Supervisor. 
An optional “Call Monitor” tone (dial tone burst) can 
be sent to the Agent/caller every 15 seconds (see 
Program 10-4, LED 03) while the Supervisor is 
monitoring the ACD call. The Agent LCD displays 
MONITOR BY SUPRV when this option is enabled.
4XHXH6WDWXV[PDN] + ;;XProgram these speed dial buttons on the 
Supervisor’s telephone to enable quick access to 
Queue Status, Agent Status, and one-touch 
Supervisor log in. 
(XX = ACD Group 01~16)
$JHQW
6WDWXV[PDN] + 
;;X
5HVHW4XHXH
$ODU P448 XUsed to reset a queue alarm that is sent to the 
Supervisor telephone when the number of calls in 
queue exceeds the limits of queue alarm parameters 
(see Programs 14-71~73, 14-8, 11-6, and 11-7 for 
queue alarm parameters).
ACD Feature Button 
DesignationFeature Code
Program
on Agent 
TelephoneProgram on 
Supervisor 
Telephone
Notes 
						

							Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
Strata DK System Record Sheets 5/99159
Automatic Call Distribution
6XSHU YLVRU&DOOProgram 
[PDN] in 
Program 39XThis is the [PDN] of the Supervisor telephone. 
Supervisor telephones do not require a unique 
[PhDN] like Agent telephones. 
Toshiba recommends programming more than one 
[PDN] onto Supervisor telephones to enable Agent 
Help (assistance) calls to ring busy Supervisor 
telephones. 
Also program Agents with Busy Station Transfer and 
Supervisors with Busy Station Ring (see Program 35 
BST and BSR).
Speed Dial CodesSpeed Dial 
CodeProgram on 
Agent 
TelephoneProgram on 
Supervisor 
TelephoneNotes
RCTUBA/BB, C/D 
(station)

~
XXAll of the above ACD Features can be programmed 
onto SD buttons or onto speed dial codes. This table 
shows the range of Station and System Speed Dial 
Codes by processor. RCTUBA/BB, C/D 
(system)

~
XX
RCTUE/F (station)
~
XX
RCTUE/F (system) 
~
XX
ACD Feature Button 
DesignationFeature Code
Program
on Agent 
TelephoneProgram on 
Supervisor 
Telephone
Notes 
						

							Automatic Call Distribution
Program 39 – Flexible Button Assignments for ACD Telephones
160Strata DK System Record Sheets 5/99 
						

							Strata DK System Record Sheets 5/99161
ISDN
ISDN6
Program 16 – Assign CO Line Groups
This program assigns CO line groups (or Dial 9 groups). Refer to this program only for BRI lines. 
Do not
 make changes to trunk groups assigned in 
 as PRI type. These will be assigned automatically when PRI programming is entered. The system 
record sheet is on  Page 29 of this manual.
Program *16 – ISDN Trunk Group Type Assignment
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:Trunk, PRI, BRI
Initialized Default:Type 1 (non-ISDN)




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
Trunk GroupsValueTrunk Group Type12345678910111213141516
1 Non-ISDN
2 Primary Rate Interface (PRI)
3 Basic Rate Interface (BRI)
TYPE = 1~3 (see below)
1 - non-ISDN Trunk Group (default)
2 - PRI Trunk Group
3 - BRI Trunk GroupSEL = Trunk Group Number 
						

							ISDN
Program *42 – Clock Source
162Strata DK System Record Sheets 5/99
Program *42 – Clock Source
Processor Type:DK40i, All RCTUs (Release 4.0 or higher). For Release 3.1 and earlier programming, 
see below.
Program Type:System, T1, PRI, BRI
Initialized Default:Blank
Program *42-1 – Primary Timing Reference 
Assignments (Release 3.1 and earlier)
Initialized Default:Primary = 1, Secondary = 2




  6SNU
  +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
Clock SourceSlot NumberCircuit No.
Primary
Secondary




  6SNU
  +ROG  6SNU +ROG 6SNU+ROG 6SNU+ROG
SelectRDTU PCB Number
Primary
Secondary
Circuit NumberSEL = 1 or 2
1 - Primary Source
2 - Secondary Source
PRIMARY = or SECONDARY = 
Slot Number (Release 4.0 entry. Not used 
for release 3.1 or earlier versions.)
SEL = 1 or 2
1 - Primary Source
2 - Secondary SourceRDTU PCB Number (1~8)
Enter the RDTU PCB number that is connected to the 
primary reference T1 (span line) clock source.
Press LED Button 01 (blank) if the DK424 T1 is the 
master (free run) clock source. 
						

							ISDN
ISDN
Program *43-1~3 – D-Channel Control and NFAS Assignments
Strata DK System Record Sheets 5/99163
Program *43-1~3 – D-Channel Control and NFAS 
Assignments
Processor Type:All RCTUs (Release 4.0 or higher)
Program Type:System, PRI
Initialized Default:Blank (see Important! below)
Program *43-2 – Non-Facility Associated Signaling 
(NFAS) Assignment
Program *43-3 – Network PRI Interface Assignment




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
PRI Index
*43-1
D-Channel 
Circuit No.*43-2
Master
PRI Index*43-3
Network PRI
Interface ID Code




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
Enter PRI Index Number (1~8)
DCH = D-channel circuit number (01~24)
LED Button 01 deletes a digit SEL = 1
Enter the dependent PRI Index 
Number without D-channel (1~8)
PRI = Master PRI Index 
Number with D-channel (1~8)SEL = 2
SEL = 3
Enter the PRI Index Number (1~8)ID = Network PRI Interface Code,
supplied by public provider (0~19) 
						

							ISDN
Program *44 – BRI Service Profile Identifier (SPID) Parameters
164Strata DK System Record Sheets 5/99
Program *44 – BRI Service Profile Identifier (SPID) 
Parameters
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:Trunk, BRI
Initialized Default:Blank




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
BRI Trunk 
NumberSPID
Ty p eSPID Value
DATA = SPID Type (0~2)
0 - Non-initializing trunk (NIT)
1 - one SPID for the interface
2 - one SPID for each B-channel
SEL = BRI Trunk NumberEnter SPID Value (20 digits max.). 
Use Button LED 01 to enter a blank. 
						

							ISDN
ISDN
Program *60 – BRI Line/Station Operation Assignment
Strata DK System Record Sheets 5/99165
Program *60 – BRI Line/Station Operation Assignment
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:System, BRI
Initialized Default:All LEDs OFF
NotePower must be cycled OFF, then ON before changes take effect.




  6SNU
  +ROG  6SNU+ROG 6SNU+ROG 6SNU+ROG
LEDRBSU Circuit LED ONLED OFF
1 1 CO Line (TE)
Station Operation 
(NT) (default) 2 2 CO Line (TE)
33—
44 —
LEDsSlot 1Slot 2Slot 3Slot 4Slot 5Slot 6Slot 7
1234123412341234123412341234
1
2
3
4
LEDs 1~4 = Circuits 1~4 (see legend below)SEL = Slot No. 
						

							ISDN
Program *61 – Analog Trunk Services for ISDN
166Strata DK System Record Sheets 5/99
Program *61 – Analog Trunk Services for ISDN
Processor Type:DK40i, All RCTUs (Release 4.0 or higher)
Program Type:Trunk, PRI and BRI
Initialized Default:see below




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
DataPad Level (db)DataPad Level (db)
00 4-12
1-3 5-15
2-6 6-18
3-9 7+3
Tru nk  
NumberBearer Service 
*61-1Outgoing Pad 
Level   *61-2Incoming Pad 
Level *61-3
Enter the trunk number(s) being defined. 
To add a range, enter XXX

XXX (low 
trunk number 

 high trunk number).
DATA = For *61-2 and *61-3, enter Pad 
Level (default is 2). See legend below.
SEL = Type of Service (1~3)
1 - Bearer Service
2 - Outgoing Call Pad Level
3 - Incoming Call Pad LevelEnter the Bearer Service:
0 = 3.1 kHz Audio
1 = Speech (default)