Toshiba Strata Dk14, Dk40i, Dk424 System Record Sheets Manual

							Automatic Call Distribution
Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations
Strata DK System Record Sheets 5/99147
Automatic Call Distribution
Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/
Overflow Substitution Destinations
Initialized Default:Port 000




  6SNU
  +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16
RCTUBA/BBRCTUC/DRCTUE/FDID/Tie/DNIS/ANI Overflow Substitution Destination
000~079 000~239 000~335 Station or Attendant Console [PDN] Program 04 Port No.
500~579 500~739 500~835 [PhDN] Program
 *04 Port No.
900~915 900~915 900~915 Distributed Hunt Group Program 
*04 Port No.
ACD Group 
NumberDestination
DATA =
DID/Tie/DNIS/ANI Overflow Substitution SELECT = 2
SELECT = ACD Group No. 
						

							Automatic Call Distribution
Program 14-3 – Announcement/Music Port and Queue Pattern
148Strata DK System Record Sheets 5/99
Program 14-3 – Announcement/Music Port and Queue 
Pattern
Initialized Default:all blanks




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group NumbersPort Numbers
RCTUBA/BB 01~08 000~079
RCTUC/D 01~16 000~239
RCTUE/F 01~16 000~335
Code 1Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement.
Code 2Enter the RSTU or RSTU2 (or equivalent) port number of the second announcement if queue pattern has three announcements. 
(Enter Code 2 assignment only if there are three announcements. Skip to Code 3 if only two announcements are used for the ACD 
Group queue.
Code 3Enter the second announcement port for two-announcement queue patterns or enter the third announcement port for three-
announcement queue patterns.
Code 4Enter the RSTU, RSTU2 or PEKU Music Source port number or enter 999 if the music source is a Music-on-Hold (MOH) source.
Code 5Enter the announcement number (1~3) of the first announcement that should repeat to calls in queue.
ACD Group 
NumberCode 1
Announcement 
1 PortCode 2
Announcement 
2 PortCode 3
Announcement 
2 or 3 PortCode 4
Music Source PortCode 5
Repeat 
Announcement No.
DATA = Port number of Music or Announcement 
Source
Enter blanks with Button/LED 01.SELECT = 3
Code (1~5)
ACD Group No.  
						

							Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Strata DK System Record Sheets 5/99149
Automatic Call Distribution
Program 14-4 – Queue Time Out Overflow Destination
Initialized Default:Port 000




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
Numbers[PDN] Port 
Range[PhDN] Port 
RangeDATAQueue Timeout Overflow Destination
RCTUBA/BB 01~08 000~079 500~079See [PDN] Port 
RangeStation or Attendant Console (See [PDN] Port Range)
RCTUC/D 01~16 000~239 500~739 301~316 ACD Group (RCTUBA/BB, RCTUC/D)
RCTUE/F 01~16 000~335 500~835 401~416 ACD Group (RCTUE/F)
320 (RCTUBA/
RCTUBB, 
RCTUC/D)
420 (RCTUE/F)Auto Attendant (DK Built-in)
321 (RCTUBA/
RCTUBB, 
RCTUC/D)
421 (RCTUE/F)Normal CO line; Ring assignments not including delayed 
ringing assignments
See [PhDN] Port 
Range[PhDN] Program
 *04 Port No.
900~915 Distributed Hunt Group Program *04 Port No.
ACD Group No.Overall Queue Time Out Destination
SELECT = 4
SELECT = ACD Group No. DATA = Queue Timeout Overflow Destination 
						

							Automatic Call Distribution
Program 14-5 – Overflow Point and Ring No Answer Routing Destination
150Strata DK System Record Sheets 5/99
Program 14-5 – Overflow Point and Ring No Answer 
Routing Destination
Initialized Default:Overflow point=0, no overflow point




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
Numbers[PDN] Port Range[PhDN] Port Range
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
DATADestination
OP0, OP1, OP2, OP3Overflow Point (OP) Destination (Incoming Port 000). Only one 
OP can be programmed. For No Overflow, select DATA=0.
See [PDN] Port Range Station or Attendant Console [PDN] Program 04 Port No.
301~316 ACD Group (RCTUBA/BB, RCTUC/D)
401~416 ACD Group (RCTUE/F)
320 (RCTUBA/BB, C/D)
420 (RCTUE/F)Auto Attendant (DK Built-in)
321 (RCTUBA/BB, C/D)
421 (RCTUE/F)Normal CO line; Ring assignments not including delayed 
ringing assignments
See [PhDN] Port Range [PhDN] Program
 *04 Port No.
900~915 Distributed Hunt Group Program *04 Port No.
ACD Group 
No.Overflow PointRNA and Overflow 
Point DestinationACD Group 
No.Overflow PointRNA and Overflow 
Point Destination
DATA = Destination
SELECT=Overflow Point (1~3)
=Queue Timer (0)SELECT = 5
SELECT = ACD Group No. 
						

							Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Strata DK System Record Sheets 5/99151
Automatic Call Distribution
Program 14-6 – After Shift Service Destination
Initialized Default:Destination = Incoming port 000




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
Numbers[PDN] Port Range[PhDN] Port Range
RCTUBA/BB 01~08 000~079 500~079
RCTUC/D 01~16 000~239 500~739
RCTUE/F 01~16 000~335 500~835
DATADestination
See [PDN] Port Range Station or Attendant Console [PDN] Program 04 Port No.
301~316 ACD Group (RCTUBA/BB, RCTUC/D)
401~416 ACD Group (RCTUE/F)
320 (RCTUBA/BB, C/D)
420 (RCTUE/F)Auto Attendant (DK Built-in)
321 (RCTUBA/BB, C/D)
421 (RCTUE/F)Normal CO line; Ring assignments not including delayed 
ringing assignments
See [PhDN] Port Range [PhDN] Program
 *04 Port No.
900~915 Distributed Hunt Group Program *04 Port No.
ACD Group 
No.After Shift 
Destination
DATA = DestinationSELECT = 6
SELECT = ACD Group No. 
						

							Automatic Call Distribution
Program 14-71 – Queue Size for Alarm, Immediate Assignments
152Strata DK System Record Sheets 5/99
Program 14-71 – Queue Size for Alarm, Immediate 
Assignments
Initialized Default:Queue Size = 010




  6SNU   +ROG  6SNU   +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
NumbersQueue Size
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group 
No.Queue Size
DATA = Queue SizeSELECT = 71
SELECT = ACD Group No. 
						

							Automatic Call Distribution
Program 14-72 – Queue Size for Alarm 1
Strata DK System Record Sheets 5/99153
Automatic Call Distribution
Program 14-72 – Queue Size for Alarm 1
Initialized Default:Queue Size = 010




  6SNU   +ROG  6SNU   +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
NumbersQueue Size
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group 
No.Queue Size
DATA = Queue SizeSELECT = 72
SELECT = ACD Group No. 
						

							Automatic Call Distribution
Program 14-73 – Queue Size for Alarm 2
154Strata DK System Record Sheets 5/99
Program 14-73 – Queue Size for Alarm 2
Initialized Default:Queue Size = 010




  6SNU   +ROG  6SNU   +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group 
NumbersQueue Size
RCTUBA/BB 01~08 001~048
RCTUC/D 01~16 001~144
RCTUE/F 01~16 001~200
ACD Group 
No.Queue Size
DATA = Queue SizeSELECT = 73
SELECT = ACD Group No. 
						

							Automatic Call Distribution
Program 14-8 – Alarm Pattern Assignments
Strata DK System Record Sheets 5/99155
Automatic Call Distribution
Program 14-8 – Alarm Pattern Assignments
Initialized Default:0 for each group
Program 14-9 – Work Unit Assignments
Initialized Default:account digits for each Group = 02




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
ProcessorACD Group Numbers
RCTUBA/BB 01~08
RCTUC/D 01~16
RCTUE/F 01~16ACD Group No.Alarm Pattern




  6SNU   +ROG  6SNU  +ROG 6SNU+ROG 6SNU+ROG
DATA = Pattern (0, 1, or 2)
0 = None
1 = Immediate Alarm (Program 14-71)
2 = Alarm Timer 1 and 2 (Program 14-72, 11-6 
and Program 14-73, 11-7)SELECT = 8
SELECT = ACD Group No.
DATA = Account Digits (01~15)SELECT = 9
SELECT = ACD Group No. 
						

							Automatic Call Distribution
Program 15 – Ground/Loop/Tie/DID Line Options
156Strata DK System Record Sheets 5/99
Program 15 – Ground/Loop/Tie/DID Line Options
If loop start lines are routed to ACD Groups, set each line to automatically release when the CO 
sends the AR signal after the outside party hangs up. Use Program 15 Code 1 and Code 3 to set 
auto release detection for each CO line.
See Page 27 for the programming record sheet.
Program 17 – DID/Tie Line Options
If DID/Tie lines must be routed to ACD Groups, use Program 17 to set the appropriate options for 
each DID/Tie line.
See Page 30 for the programming record sheet.
Program 35 – Station Class of Service
To allow Agent Help (assistance) calls to busy Supervisor telephones, enable Busy-Station-
Transfer (LED 20-ON) on Agent telephones and Busy-Station-Ring (LED 19-ON) on Supervisor 
telephones. Supervisor telephones should have more than one [PDN] (Program 39) to receive 
Agent Help calls when the Supervisor telephone is busy. 
See Page 54 for the programming record sheets.
Program 71 – DID/Tie/DNIS/ANI Lines
If DID/Tie/DNIS/ANI lines route to ACD Groups and provide DNIS line features (such as the 
DNIS name, night/day routing, etc.), use Program 71 to assign the DID/Tie/DNIS digits or ANI 
lines to route the appropriate ACD Group (see Program 17, LED 05).
Also see Page 89.