Toshiba Strata Dk Admin/ Dk Backup User Guide

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––ACD Administration
71Administration Menu (DKAdmin)
2. Highlight the program 
number and press F3. 
The Edit Program 
screen displays (shown 
right). The screen 
varies, depending upon 
the program selected.
NoteYou can also use 
the Find function 
to quickly move to 
a program by 
typing the first 
digit of the program number. DKAdmin highlights the first program number matching 
the entry. 
3. Highlight the field you wish to change and enter the information. Read only fields do not 
accept entries.
4. Press F9 to save the entries and upload the data to the DK, or F10 to save the speed dial 
assignments and return to the ACD Programs screen.
Important!The DKAdmin PC must be connected to the Strata DK to upload any changes to 
this data (see Appendix A – Connecting to Strata DK for procedures on 
connecting the DKAdmin PC to a Strata DK).
5. Press the Esc key to close the ACD Programs screen and return to the DK Program File 
Selection screen.
äTo view notes on a program
äHighlight the program and press F5.
NoteYou can also use the Find function to move quickly to a program by typing the first 
one or two digits of the program number. The program highlights the first program 
number matching your entry.
©Use the Up/Down arrow keys to scroll the description.
©Press F10 to print the description.
©Press Esc to return to the ACD Programs screen.
äTo use the Strata DK’s program files to edit
1. Press F2 and the DK Code dialog box displays.
2. Type the DK Code: XXXX, where XXXX is the DK level 1 security code set in Program 
00. The DK System Program File screen displays.
NoteIf the Problem: Unable to Establish Communications screen 
displays, follow the troubleshooting steps on the screen and/or refer to Appendix A – 
Connecting to Strata DK to correct the problem.
3. Press F2 to select (tag) all Program No. (data) files.
4. Highlight Yes and press Enter. DKAdmin establishes communications to the Strata DK, 
turns on LED 10 in Program 77-1, and receives data blocks. This information displays on 
the PC screen as it occurs. 
						

							ACD Administration–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
72DKAdmin/DKBackup
5. Follow Step 2 ~ Step 4 of “To edit ACD programs” on Page 70.
ACD Agent Programs
äTo edit ACD agent programs
1. Highlight the ACD 
Agent Programs option 
and press Enter. The 
ACD Agent Programs 
screen displays (shown 
right). This screen 
enables you to edit 
ACD Agent programs.
2. Highlight the ACD 
Group Number field 
for the ACD Agent 
you wish to change. Type the new two-digit Group number (01 ~ 08) and press Enter.
3. Highlight the ACD Agent ID Code field and enter a four-digit ACD Agent ID Code 
Number (0000 ~ 9999). If you type less than four digits, the program zero fills the field. 
Press Enter.
4. Highlight the ACD Agent Name field. Type the Agent’s name (up to eight characters) and 
press Enter.
5. Highlight the Auto Answer Assignment. Use the spacebar or +/- keys to toggle between 
Auto Answer and No Auto Answer.
6. Press F9 to save the entries and upload the data to the DK, or F10 to save the speed dial 
assignments and return to the ACD Programs screen.
Important!The DKAdmin PC must be connected to the Strata DK to upload any changes to 
this data (see Appendix A – Connecting to Strata DK for procedures on 
connecting the DKAdmin PC to a Strata DK).
7. Press Esc to close the ACD Programs screen and return to the DK Program File Selection 
screen. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Program Administration Section
73Administration Menu (DKAdmin)
Program Administration Section
The Program Administration Section option in the Administration Menu enables you to 
maintain Strata DK programs. This includes pulling the program from the DK, editing the 
program, initializing the Strata DK processor, or sending the program to the Strata DK.
For complete information on Strata DK programs, including default definitions, refer to the 
Strata DK Programming Manual.
äTo access a Strata DK program
1. Type p and the DK 
Program File Selection 
screen displays (shown 
right).
2. Highlight the option 
on the screen you wish 
to select and press 
Enter. The selected 
screen displays. See 
Ta b l e  4 for a list of 
available programs.
Table 4 Available Programs
Program Title Program Title
View All Programs (Download, Edit, Upload) Toll Restriction Programs
View System Features by Subject Data Interface Unit Programs
System Number Plan & Port Locations Doorphone/Ext. Paging/BGM/Conference
System Wide Option Programs LCR Programs
Station Options Programs Multiple Directory Number Programs
Station (Gnd/Loop) CO Line Assignment Programs ANI Programs
Station Group Programs DNIS Programs
Security/Account/T.R. Ovr. Programs DKT/RPCI/OA Interface Programs
Voice Mail Integration Programs Class/Caller ID Programs
ACD Programs Distributed Hunt Programs
ACD Agent Programs Call Park Programs
DK Auto Attendant Programs Off Hook Call Announce Programs
Attendant Console Programs Standard Telephone MW/Camp-on Tone Programs
T1 Programs Enhanced 911/CAMA Trunk Programs
Ground/Loop Start CO Line Programs ISDN Programs
DID/TIE Line Programs Initialization Programs
IMDU or RMDS Modem/DID/DNIS Assignment 
						

							Program Administration Section–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
74DKAdmin/DKBackup
After selecting the program, you have the following options:
©Press F2 to pull the program data from the DK. See “Restore Data” on Page 102 for 
procedures on downloading data.
©Press F3 to edit the program. Only programs displaying a check mark may be edited 
by your password level. Options for editing programs differ depending on the selected 
program. They may include:
©Press F5 to view notes on the program.
©Press Esc to return to the DK Program File Selection screen. Press Esc again to 
return to the DKAdmin Main Menu.
View All Programs (Download, Edit, Upload)
äTo access the option
1. From the DK Program 
File Selection screen, 
press Enter and the 
View All Programs 
(Download, Edit, 
Upload) screen 
displays (shown right).
2. Highlight the desired 
program.
NoteTo find a program 
number quickly, 
type the number and the display screen “jumps” to the program number. If the number 
you have typed does not exist, a dialog box displays telling you the number was not 
found.
äTo pull the program data from the DK
äPress F2 to pull the program data from the DK. See “Restore Data” on Page 102 for 
procedures on downloading data.F2 - Reset PortsResets the ports to their original configuration.
F2 - RangeEnter a range to apply a change.
F9 - Save & UploadSave the change and upload the data to the DK.
F10 - SaveSave the change in DKAdmin customer database and 
return to the originally selected program screen.
F10 - InitializeInitialize the Strata DK processor with selected 
Program 90, 91, or 92; this does not affect DKAdmin 
customer data files. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Program Administration Section
75Administration Menu (DKAdmin)
äTo edit a program
1. Press F3 and the 
Directory Numbers 
Assignments screen 
displays (shown right).
2. Highlight the logical 
port number and press 
F2 to reset the DN for 
the logical port 
numbers on a range of 
ports.
3. A change dialog box 
displays and you must 
enter the starting DN. A pop-up screen displays asking you to confirm the change:
This operation will modify DN numbers. Go ahead?
4. Press Enter to change the port numbers.
5. Press F9 to save the entries and upload the data to the DK, or F10 to save the changes in 
the DKAdmin customer database and return to the DK Program File Selection screen.
äTo print programs
1. Press F4 and a printer pop-up dialog box displays. The default printer is checkmarked.
2. Press Enter to print or highlight another printer and press F2 to select.
3. If a printer is not designated for the selected port, press F2 again and a printer list displays. 
Highlight the appropriate printer and press Enter.
äTo view notes on a program
äHighlight the program and press F5.
NoteYou can also use the Find function to move quickly to a program by typing the first 
one or two digits of the program number. The program highlights the first program 
number matching your entry.
The following keys can be used when viewing program notes:
©Use the Up/Down arrow keys to scroll the description.
©Press F10 to print the description.
©Press Esc to return to the ACD Programs screen. 
						

							Program Administration Section–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
76DKAdmin/DKBackup
When using DKAdmin, Ta b l e  5 provides important information regarding specific 
programs:
Table 5 DKAdmin Program List
ProgramComment
Program 03On new or upgraded installations, Program 03 should always be checked and 
uploaded to make sure all PCB slots have the correct codes for PCBs and 
PCB options. Strata DK power must be turned off (5-seconds) and then on 
after uploading (restoring) Program 03 to enable its data to take effect.
Program 04 or 
*04When editing Directory or DN/intercom numbers in Programs 04 or *04, 
DKAdmin checks for duplicate or conflicting numbers and stops them from 
being entered. When uploading Programs 04 or
 *04, DKAdmin downloads 
them from the processor, compares and arranges the data in an acceptable 
order and uploads it to the Strata DK.
Program 
*09 and 76-0DKAdmin edits and uploads Programs *09 and 76-0 in the same manner as 
Programs 04 and 
*04.
CAUTION!ACD/DID assignments in Program *09 cannot be Restored 
(uploaded) with early ROM versions of Strata DK Release 2 
ROMs.
PRGALLWhenever PRGALL is uploaded (restored), Programs 04 and 
*09 are 
downloaded and checked, then uploaded prior to the PRGALL upload.
Program 38/39To change a keystrip from 20 to 10 keys, or from 10 to 20, without changing 
the data in Program 39, select and edit Program 38 using Program 
Administration. To change a keystrip to a default value in Program 38 and 
overwrite Program 39 data, select and edit TELEPHONE KEYSTRIP TYPE 
(PRG38) from the System/Station Administration-PORT ATTRIBUTES screen 
for the selected station port. When changing a keystrip from 20 keys to 10 
keys, DKAdmin stores the pause (code 495) key in key 11~20 (unused keys). 
This is because there is no code for a blank key.
If using Strata DK Release 2 or lower, you must power off (5 sec)/on the 
Strata DK after sending the changes to the Strata DK from DKAdmin in order 
for the program changes to take effect.
Program 90, 91, and 92All Initialization programs will initialize the data in the Strata DK processor 
(RCTU PCB), not the data in the DKAdmin PC customer files.
If initializing the system with 91-9 remotely, the customer DK TTY port must 
be connected to a modem that has a direct CO line as shown in Figure A-3 of 
Appendix A.
REPALLThese two files will always be Up or Down loaded in pairs when either file is 
Up or Down loaded.
Program 04, *04, *09, and 
76-0Unused ports in these programs will be blanked out when upgrading to an 
RCTU with more port number than the original RCTU. This is done to prevent 
inserting DN and DID number conflicts during an upgrade. For example, if 
upgrading from a RCTUB to and RCTU C/D, ports 80~239 will be blanked out 
in Program 04. 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Security Maintenance Section
77Administration Menu (DKAdmin)
 Security Maintenance Section
The Security Maintenance Section option (level 9 password required to access this option) 
enables you to set up to three levels of security using:
©Passwords - defines the functions available to users using menu-specific passwords as 
described on Page 121.
©Program Access - defines the programs which can be used by each password level using 
the Security Maintenance Section option (see “Program Security (Default Levels)” on 
Page 78).
©DK Access Code - must be entered to enable a user to send and/or receive data to/from a 
Strata DK. The default for this code is 0000 and may be changed (but not viewed) by 
DKAdmin users that have an allowable password level.
äTo limit the Strata DK programs a user may edit
1. From the 
Administration Menu, 
type u to display the 
DK Program Security 
Maintenance screen 
(shown right).
The screen lists the 
Strata DK programs 
available for 
programming or 
updating. You can 
limit programs a user 
can access by 
assigning a security 
level (which corresponds to the users assigned password level).
NoteProgram access security limits direct access of programs when using the Program 
Administration Section Option. When using the ACD Administration Section Option, 
only Programs 01, 02, 04,
 *09, VMID, MWID, and Personal Speed Dial access can be 
denied from the normal System/Station Administration functions.
2. Highlight the S/L field of the desired program. Type the password level (0 ~ 9, 
9=highest) you want to assign for accessing the program and press Enter.
NoteFor a complete list of Password/Program default levels, see “Program Security 
(Default Levels)” on Page 78.
...or
to assign all the programs to a particular password level, press F2-reset. A Security Level 
dialog box displays. Type the password level (0 ~ 9, 9=highest) you want to assign to all 
the Strata DK programs and press Enter. A confirmation message displays. Highlight 
Yes and press Enter.
The Security Level for all programs are changed to the entered password level.
3. To close the DK Program Security Maintenance screen, press Esc. 
						

							Security Maintenance Section–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
78DKAdmin/DKBackup
NoteThe password levels (0 ~ 9) are based on a hierarchal system. This means that 
password level 9 has access to all programs, but password level 5 (for example) has 
access to all programs tagged with 5 and below, but not 6 and above.
Program Security (Default Levels)
Program security is maintained by assigning access levels to each program. The access level is 
assigned to each User ID/Password so each User ID/Password can be allowed or denied edit/
view privileges to selected Strata DK programs. DKAdmin provides default levels for User 
IDs/Passwords and program security (listed below). These passwords and program security 
levels may be added or changed by logging onto DKAdmin with a level 9 (Master) password.
The default User ID/Password and Program Security levels are shown below:
User IDPasswordProgram Security Level
ADMIN1 ADMIN1 2
ADMIN2 ADMIN2 5
TECH1 TECH1 8
MASTER MASTER 9
Table 6 Strata DK Program Security
Strata DK 
ProgramSecurity LevelProgram Title
REPALL 2 All Station and System Speed Dial Numbers
NAMEALL 2 All User Names
VIDALL 3 All Voice Mail ID Codes (#656)
MIDALL 3 All Voice Mail Message Waiting Codes (#657)
ADMEMOALL 2 All Station and System Speed Dial Memos
MSGALL 2 All Station and System LCD Messages
CFALL 2 All Call Forward Settings
MWALL 2 All Message Waiting Settings
CLID 2 All Class/ANI Lost Call Number Storage Data
*03 0 Cabinet Compatibility (DK424)
*04 0 Directory Numbers Assignment (R3)
*05 0 Call Park Pickup Access Codes (R3)
*09 8 DID Digit Translation
*10 8 E911 Assignments (R3.1)
*11-0 0 CAMA Trunk Assignments (R4)
*11-1 0 CAMA Trunk Group Line Assignments (R4)
*11-2 0 CAMA Trunk Group Hunting Assignments (R4)
*11-5 0 CAMA Digit Sent on 911 Calls (R4)
*11-6 0 E911 Interdigital Timer (R4) 
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Security Maintenance Section
79Administration Menu (DKAdmin)
*11-8 0 911 Special [DN] Notification Assignments (R4)
*12 0 ANI Station Information (R4)
*13 0 Station Group Information (R4)
*14-1 5 Auto Answer with Zip Tone Assigned to Agent ID
*14-2 5 DID/TIE Line After Shift & Overflow Substitution Destination
*15 8 CO Line Tenant Assignments
*16 8 ISDN Trunk Group Type Assignments (R4)
*17 8 DID Intercept Port Number (Caller Dials Vacant/Wrong Number)
*29 5 Add-On Module Button Assignments
*30 5 Group Page Assignments
*31 5 Group Pickup Assignments
*32 8 Voice Mail Message Center Port (RS-232)
*33 8 Phantom DN Owner Assignments (R3)
*34 8 Station Class of Service
*36 8Night Transfer Lock Button “Password Change” Station (R3)
*37 8 Station Park Recall Timer (R3)
*40 8 Station Distributed Hunt Group Assignments (R3.1)
*41-1 8 T1 Span Frame and Coding Assignments
*41-2 8 T1 Channel Assignments
*41-3 8 T1 Span Transmit (Send) Level PAD Assignments
*41-4 8 T1 Span Receive Level PAD Assignments
*42-1~2 8 Primary & Secondary Clock Source Reference Assignments
*43-1~3 8 ‘D’ Channel Control and NFAS Assignment (R4)
*44 8 BRI SPID Parameters (R4)
*45-1 8 Office Code Toll Restriction (R3.0)
*45-2 8 Special Numbers that Do Not begin with */# (R3.0)
*45-3 8 Special Numbers that begin with */# (R3.0/R3.1)
*50 8 RCIU/RCIS Port Assignment
*51 8 Station Caller ID/ANI Lost Call Memory Allocation (R3)
*52 8 Common CO Line Caller ID Lost Call Owner (R3)
*60 0 BRI Assignment for Line/Station Operation (R4)
*61-1 0 ISDN Station Bearer Service (R4)
*61-2 0 ISDN Station Outgoing Call Pad Level (R4)
*61-3 0 ISDN Station Incoming Call Pad Level (R4)
*62-1 0 Non-ISDN Station Bearer Service (R4) Table 6 Strata DK Program Security
 (continued)
Strata DK 
ProgramSecurity LevelProgram Title 
						

							Security Maintenance Section–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
80DKAdmin/DKBackup
*62-2 0 Non-ISDN Station Outgoing Call Pad Level (R4)
*62-3 0 Non-ISDN Station Incoming Call Pad Level (R4)
*63 0 ISDN Dialing Parameters (R4)
*64-1 0 Direct Inward Dialing Parameters (R4)
*64-2 0 Direct Inward Dialing Parameters (R4)
*65 0 ISDN Channel Group Assignment (R4)
*66-1 0 Channel Parameters (R4)
*66-2 0 Call-by-Call Trunk Group Codes (R4)
*66-3 0 Channel Group Parameters (R4)
*66-4 0 Call-by-Call Network ID (R4)
*66-5 0 Line Directory Number (LDN) Registration (R4)
*66-6 0 Line Directory Number (LDN) Channel Groups (R4)
*66-7 0 Line Directory Number (LDN) Trunk Groups (R4)
*67-1 0 Trunk Group Parameters (R4)
*67-2 0 Call Types for ISDN Trunk Group Supported (R4)
*67-3 0 Call Types for ISDN Trunk Groups (R4)
*67-4 0 Call Types for ISDN Trunk Groups (R4
*68-1 0 Calling Number ID Presentation Parameters (R4)
*68-2 0 Outbound Calling Number ID Presentation Parameters (R4)
*69-1 0 CNIS Presentation Parameters (R4)
*69-2 0 Special Number Assignment (R4)
*71 8 Ringing DN Assignment for Immediate Ring (R3)
*72 8 Ringing DN Assignment for Delay 1 Ring (R3)
*73 8 Ringing DN Assignment for Delay 2 Ring (R3)
*79 8 Doorphone Ring LED Assignments (R3)
*80 0 Call Forward Ringing Assignments (R3.2)
*81 8 DN LED Display Assignment (DAY Mode) (R3)
*84 8 DN LED Display Assignment (DAY2 Mode) (R3)
*87 8 DN LED Display Assignment (NIGHT Mode) (R3)
00 8 Software Check/Remote Password Assignments
01 8 Logical Station Ports
02 8 Physical Station Ports 
03 8 Flexible PCB Cabinet and Slot Assignments
04 8 Logical Port Intercom Number Assignments
05 8 Flexible Access Code Numbering Table 6 Strata DK Program Security
 (continued)
Strata DK 
ProgramSecurity LevelProgram Title