Toshiba Strata Dk Admin/ Dk Backup User Guide

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111Backup Menu (DKBackup)
14. Press Enter and the following screen displays:
15. Press Enter (twice) after completing the Steps above. The Baud Rate Selection screen 
displays (shown below). This screen enables you to set the DKAdmin/DKBackup PC 
COM port baud rate which must match the baud rate of the TTY port set by the 
programming telephone in Program 76 (if upgrading TTY port to RSIU).
NoteThis Step enables you to switch the TTY port from a PIOU (1200 bps) to an RSIU 
(9600 bps) TTY port to complete the upgrade process faster.
Processor Conversion
Step A: After changing the processor, you should initialize the new 
processor by running Program 91-9 manually from the Programming 
Telephone. Then you must reset the PIOU, PIOUS, RSSU, or RSIU/
RSIS/RMDS TTY port that is connected to DKAdmin PC by performing 
Step B and/or C.
Step B: From the Programming Telephone, use Program 03 to set code 41 for 
the cabinet slot that contains the new TTY/Maintenance PIOU, 
PIOUS, or RSSU PCB and proceed to Step D. If you added an RSIU/
RSIS/RMDS PCB, set code 49 for cabinet slot 11 and proceed to Step 
C.
Step C: From the Programming Telephone, use Program 76-1 and 76-2 to set 
the RSIU/RSIS/RMDS ports for their appropriate functions and baud 
rates. DKAdmin will pull Program 76 and adjust the DKAdmin 
customer database accordingly. Make sure the TTY/Maintenance port 
settings are correct to insure a successful Upgrade process. 
Proceed to Step D.
Step D: Turn DK off (5 sec) then on. From the Programming Telephone, test 
the RCTU (R3) RAM by running Program 00-(51,52/61, 62)
Press any key to Continue
Baud Rate Selection
Please adjust the baud rate of DKBackup PC COM port to match the new PIOU, 
PIOUS, RSSU or RSIU/RSIS you may have installed.
Baud Rate .............
9600
300
1200
2400
4800
9600
14400
19200
38400
57600 
						

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112DKAdmin/DKBackup
16. Select the DKAdmin/DKBackup PC COM port baud rate and press Enter. The 
information screen below instructs you to pull Program 03 if you changed any PCBs 
during the upgrade process. DKAdmin/DKBackup can be used to pull Program 03 
automatically.
17. After reading the screen above, press Enter. The program displays: 
Pull Program 03 from DK to Update Customer Database?
NoteIf upgrading onsite and the new RCTU is in the customer’s DK, it is recommended 
that you answer Yes. This will cause DKAdmin/DKBackup to pull Program 03 to 
ensure that the upgrade process is successful. If the RCTU you are upgrading is 
installed in a test system (offsite), answer No. Program 03 will not be pulled and 
Program 03 data in the customer database (in DKAdmin) is sent to the new processor.
18. Highlight Yes or No and press Enter. You are prompted to enter the DK code.
19. Enter the default DK Code 0000. DKAdmin/DKBackup initializes the processor with 
Program 91-1, and downloads Programs 03 (if Yes in Step 18) and 76. The program 
displays the message: You will send data to the DK. Are you sure?
20. Highlight Yes and press Enter. You are prompted to re-enter the DK Code.
21. Enter the default DK code 0000. DKAdmin/DKBackup begins the upgrade process.
NoteBefore restoring/upgrading data, DKAdmin/DKBackup pulls some programs (04,  
*04 and *09) in order to arrange the data and prevent numbering conflicts. The DK 
then sends the upgraded database to the new processor.
22. After sending the upgraded data to the new processor, the screen below displays. Read the 
screen and press Enter.
 
Processor Conversion
If you added or changed any PCBs other than the RCTU PCB in the DK system, 
the customer database will need to be updated to reflect these changes. 
You can pull Program 03 from the DK to accomplish this.
If you pull Program 03 from the DK, you will override the existing 
customer database with the DK data.
If you do not pull Program 03 from the DK, the existing customer database 
will remain intact.
IMPORTANT: If you have upgraded the customer database offline, DO NOT pull 
Program 03 as it will override your changes.
IMPORTANT: Any time DK14/DK16e/DK40 is upgraded, Program 03 must be 
pulled so DKAdmin can update the new system’s cabinet drawing.
NOTE: If you pull Program 03 from the DK, the DK will be initialized with 
Program 91-1 automatically. This initialization program identifies the 
PCBs to the DK.
Press any key to Continue
You have uploaded program(s) to the DK which require the DK to be powered 
off for 5 seconds and then on again for the modifications to take effect.
DK280 Release 3 and 4 allows you to perform this task automatically 
without physically turning the system off. If desired, the system can be 
shut down manually. 
						

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11 3Backup Menu (DKBackup)
NoteFor Release 2, only the following message displays: Turn the system OFF (5 
sec).
23. Turn the system off (five seconds) and then on.
...or
When the screen displays the message Perform Automatic Power OFF/ON 
Simulation?, highlight Yes (Release 3 or Release 4 upgrades only).
24. Press Enter and DKAdmin/DKBackup runs Program 91-2 and displays the screen below 
(Release 3 or Release 4 upgrades only).
25. Press any key. The upload part of the upgrade process has been completed.
26. Press the spacebar; the following message displays: To complete the upgrade 
process, you will receive data?
27. Highlight Yes and press Enter and you are prompted for the DK Code. It is necessary to 
download the upgraded processor database to complete the upgrade process.
28. Type the default DK Code 0000. DKAdmin/DKBackup downloads the upgraded database 
and saves it under the customer directory. When complete, the Processor Conversion 
screen displays (shown below).
29. Perform the steps displayed on the screen as required, using the programming telephone, 
and backup any data that you change, using DKAdmin/DKBackup.
30. Press Esc twice to return to the Main Menu.
Program 91-2 has been completed.
The system has performed a power off/on simulation.
Processor Conversion
Conversion Completed Successfully.
Program 03 may have been updated by the conversion process. This process 
only updates the installed PCBs but not the piggyback options. You must 
edit and upload Program 03 if such changes are required.
Program 76 may have been reset to ensure that the communication link 
between DKBackup PC and the Strata DK RSIU/RSIS/RMDS TTY port remains at 
the same baud rate. Check and adjust each RSIU/RSIS/RMDS port as 
required.
If you upgraded a Release 2 System with ACD to Release 3 system with ACD, 
you must perform the steps below for proper ACD operation:
1. Remove all ACD CO line and Pooled line buttons from Agent phones 
(PRG39).
2. Add a single appearing PhDN (ACD Call Button) to all Agent phones 
(PRG39).
3. Program each Agent ACD Call Button PhDN to ring at the Agent phone 
(PRG
*71).
4. Program each Agent phone as the owner of its ACD call button PhDN 
(PRG
*33). 
						

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114DKAdmin/DKBackup
Important!
When using DKAdmin/DKBackup, the following list provides important information regarding 
specific programs:
lProgram 00: DKAdmin/DKBackup does not upgrade the DK security codes in Program 
00-1 and 00-2. If required, change the code using the DKAdmin Program Administration 
Section option or manually from the programming telephone.
lProgram 03: On new or upgraded installations, Program 03 should always be checked 
and updated using DKAdmin Program Administration Section option or manually from 
the programming telephone to make sure all PCB slots have the correct codes for PCBs 
and PCB options. Strata DK power must be turned off (five seconds) and then on after 
uploading (restoring) Program 03 to enable its data to take effect.
lPrograms 04, *04 and *09: When uploading these programs, DKAdmin/DKBackup 
downloads them from the processor, compares and arranges data in an acceptable order 
and uploads the data to the Strata DK.
lWhen upgrading processors, [DNs] that are not programmed or do not exist on the 
original processor in Programs 04, *04, *09, and 71-0, are blanked out on the new 
processor. For example, when upgrading from Release 2 to Release 3, all [PhDNs] are 
blank on the new Release 3 processor. This is necessary to prevent numbering conflicts.
CAUTION!ACD/DID assignments in Program *09 cannot be restored (uploaded) with 
early ROM versions of Strata DK Release 2 ROMs; they must be restored 
using the programming telephone. ROM, RCA-6K(RCTUC/D2) and
RBA-6H(RCTUB2) and later, and Flash Memory versions provide the ACD/
DID assignments (Program *09) restore function.
Strata DK Release 3 Added Features: Strata DK Release 3 enables you to backup and restore 
Station Call Forward and Message Waiting status. However, when you upgrade from Strata 
DK Release 1 or 2 to Release 3, Call Forward and Message Waiting data are lost.
When upgrading from Strata DK, Release 3 to Release 3.10 or higher, station Call Forward, 
Message Waiting, and Lost ANI/Caller ID data are saved and restored from the original 
processor to the new processor.
CLID: To restore lost call number data, stations must have memory allocated in Program  
*51.
Important!When backing up or upgrading Strata DK Release 1 Processors: The original 
release of Strata DK software version RCA-3U, 3X or 3Z; RBA-X3F (Release 1, 
June 1, 1993) stores station memory files (REPALL, MSGALL, VIDALL, 
MIDALL, ADMEMOAL, and NAMEALL) in a list format which uses a large 
amount of the PC’s memory and takes a long time to back up and restore.
Toshiba recommends using an MS-DOS edit program to edit out all lines of 
backed-up data (in each file) that do not contain actual speed dial numbers, user 
names, etc. This should be done before restoring the customer database. This 
editing process will not be necessary when backup/restore is used with Strata DK 
software versions following the original June 1, 1993 release. Release 1 ROM, 
RCA-4A (Released September 1, 1993) and later, and Flash Memory versions 
store data in a compressed format and do not require the file editing.
Release 1 processors (shipped between June 1993 and August 1993) may fail 
during the download process. It may be necessary to download individual files  
						

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––View/Print Data
11 5Backup Menu (DKBackup)
one at a time (for example: PRGALL), instead of tagging all files to download. If 
a Release 1 processor fails during the downloading process, retry the process or 
change the original Release 1 processor ROMs to NANP Release 1 upgrade 
ROMs and then download.
View/Print Data
äTo access the option
1. From the File Menu, select a customer.
2. From the Administration 
Menu, type v. The View/
Print Reports screen 
displays (shown right).
NoteIf you attempt to 
choose this option 
before you select a 
customer, a message 
Please select 
a customer 
first displays.
äTo view and print a customer 
program
1. Highlight the program/files you wish to view and press the spacebar to select them. To 
select all the programs/files, press F2.
2. Press Enter to view the program. The program data is displayed in the ASCII format 
required for uploading/downloading the Strata DK. This data can be useful to personnel 
that have knowledge of Strata DK program records.
3. Press F4 to print selected data (remember to press the spacebar to select the file to print).
4. Press Esc to return to the Report screen.
äTo print a customer program
1. Highlight the program/files you wish to print and press the spacebar to select them. To 
select all the programs/files, press F2.
2. Press F4 to print the program(s). The Printer Selection screen displays (with the default 
printer highlighted).
3. Change the printer destination (by pressing F2 to select the printer, then F2 again to 
display the list of printers to select from) or press Enter to accept the default printer and 
print the report.
4. The program data is printed out in the Strata DK ASCII format required to upload/
download the Strata DK. This data may be useful to personnel that have knowledge of 
Strata DK program records. 
						

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116DKAdmin/DKBackup 
						

							11 7Options Menu
Options Menu8
This chapter gives you step-by-step instructions on using the options available on the Options 
Menu. They are:
©System Installation
©Company General Information (DKAdmin only)
©Screen Type/Color Installation
©Printer Type Selection
©System Miscellaneous Variables
©User Password Level Setup
©Communications Setup
©System Utilities
©ReIndex Files
System Installation
These features enable you to change system parameters such as screen colors, printer, 
miscellaneous system variables, user password setup and communications setups.
Company General Information
This option appears only on the DKAdmin — Option Menu and is not applicable to these 
programs. 
						

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118DKAdmin/DKBackup
Screen Type/Color Installation
äTo change your monitor or color setups (not available to password level 2)
1. From the Main Menu, type o. The 
System Installation Submenu 
displays (shown right). Press 
Enter.
2. Type s and a pop-up screen 
displays (shown right), enabling 
you to set monitor and screen 
specifications. 
NotePress the spacebar to toggle between available options.
Screen Mode This option enables you to increase or decrease the screen 
display text size. Select 25, 43 or 50 lines. After making a 
selection, press Enter.
Color/Monochrome Select the appropriate option (Color or Monochrome) for 
the type of monitor you are using and press Enter. 
Reset Colors Select Yes or No and press Enter. If you select Yes, 
any custom colors you have chosen in the Change Colors 
option revert to the default colors.
Change ColorsIf you do not want to change the display screen colors, 
toggle the Change Colors option to No and press Enter. 
The pop-up closes and the System Installation Submenu 
displays.
If you would like to customize your screen display, follow 
the instructions in “To change the color of an item”. 
						

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11 9Options Menu
äTo change the color of an item
1. From the pop-up dialog box, highlight the Yes for the Change Colors option and press 
Enter. The Color Selection screen displays.
The Color Selection 
screen (shown right) 
consists of an item 
selection menu, a set 
of item color bars, and 
a sample screen 
display showing the 
result of your color 
selection. All three 
components work 
together to show an 
example of your screen 
selection. As you 
select an item and 
change its color, the sample screen changes to reflect your new color selection.
You can change the color of the following screen items:
2. Use the Enter key to choose the item you want to change from the Item Selector Menu at 
the left side of the screen. As you move the highlighter down the Item Selector Menu, the 
appropriate color bar is selected.
3. Use the up/down arrow keys to change the color on the color bar. Notice that as you move 
along the color bar, the sample screen changes to reflect the color selected.
4. When you have completed all of your color selections, press the Esc key. A Save 
Changes pop-up window displays.
5. To save your color selections, press Enter. The system returns to the System Installation 
Submenu and is displayed in the colors that you have specified.
Printer Type Selection
The Printer Type Selection option enables you to specify the printer you will be using to print.
©Menu Screen©Data Title
©Menu Background©Data Special (Special Text)
©Menu Items©Browse Background
©Data Border©Browse Item
©Data Screen (Text)©Attention Background (error messages)
©Data Select (Selected Text)©Attention Select (error message item selected)
©Data Unselect (Unselected Text) 
						

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120DKAdmin/DKBackup
äTo select printer
1. Type p. The Printout 
Destination Selection 
Matrix screen displays 
(shown right).
2. Highlight the 
appropriate printer 
destination and press 
the spacebar. The 
highlighter moves to 
the Printer field.
3. Press F2. The 
Available Printer 
Drivers dialog box 
displays.
4. Scroll the printer list using the up/down arrow keys, or type the first letter of your printer 
to “jump” to the printer selections which begin with that letter. For example, if you have a 
Hewlett-Packard Laserjet printer, type h and the screen scrolls to the beginning of the 
Hewlett-Packard printers. 
5. Highlight your selection and press Enter. The Printout Destination Selection Matrix 
screen displays again.
6. Press Enter and the System Installation Submenu displays.
System Miscellaneous Variables
The System Miscellaneous Variables option (available to password levels 8 and 9) enables you 
to control various system functions and conventions by changing the default entry.
äTo change system variables
1. Type m. The System 
Miscellaneous 
Variables pop-up 
displays (shown right).
2. Use the Enter or up/
down arrow keys to 
move from field to 
field. Press the 
spacebar to toggle 
between Yes and No.
Confirm EntriesWhen set to No, as you complete an input field (using 
all the available field characters), the cursor 
automatically moves to the next field. When set to Yes, 
you must press the Enter key after field input to move 
to the next field. 
Bell OnWhen set to Yes, as you complete all the available 
characters of an input field, a beep sounds.