Toshiba Strata Dk Admin/ Dk Backup User Guide

							––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Backup Data
101Backup Menu (DKBackup)
The DK System Program File screen displays listing the available data for backup (see 
screen in Step 3). For security, this code does not display on screen as you type it. The 
default code is 0000. This is the “1st level password” which is set in the Strata DK 
Program 00 (see the record sheet for Program 00 in the Strata DK Programming Manual).
NoteIf the Problem: Unable to Establish Communications screen displays, follow the 
troubleshooting steps on the screen and/or see Appendix A – Connecting to Strata DK 
to correct the problem.
3. Highlight the program file you wish to back up (download) and press the spacebar to tag 
(checkmark) the program file (shown below). Repeat this step for as many program files 
as you wish to back up. Press F2 to tag all program files (see Note “The DK System 
Program File...” on Page 102).
4. After selecting the programs, press F3. The screen prompts with the message “You 
will receive data from the DK. Are you sure?”
5. Highlight Yes and press Enter.
6. DKAdmin/DKBackup prompts you to enter the DK Code again. When the correct code is 
entered, DKAdmin/DKBackup turns on LED10 in Program 77-1 and then downloads all 
files selected in Step 3. The screen displays Download Complete when finished.
7. Press Esc twice and select the next desired function.
Notes
lWhen you back up PRGALL, the DK security code set in the DKAdmin/DKBackup 
customer database, is not sent to the processor. You must always enter the DK security 
code that is actually programmed on the processor installed in the Strata DK. You can 
change the DK security code using the DKAdmin Program Administration Section option 
or manually using the programming telephone.
lAccess to the DK Code should be considered highly confidential and only given to those 
individuals with the security level which enables them to program or update DK data. If 
changing the Strata DK Program 00 Passwords, always change both Level 1 and 2 for 
security. DKAdmin/DKBackup checks both codes and runs with either code.
DK System Program File
4Program No. Program Title
PRGALL All System Programs
REPALL All Station and System Speed Dial Numbers
NAMEALL All User Names
VIDALL All Voice Mail ID Codes (#656)
MIDALL All Voice Mail Message Waiting Codes (#657)
ADMEMOAL All Station and System Speed Dial Memos
MSGALL All Station and System LCD Messages
CFALL Directory Number Call Forwarding settings (R3)
MWALL Message Waiting Lamp settings (R3)
CLID Caller ID/ANI Lost Call telephone numbers (R3)
F1-Help SPACE-(Un)TagF2-(Un)Tag All F3-Backup F4-Restore F5-Upgrade 
Esc-Exit
Select If Marked 
						

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102DKAdmin/DKBackup
lThe DK System Program File list is displayed (see Step 3 on Page 101). If this screen does 
not display, the DKAdmin/DKBackup PC and the Strata DK are not communicating. See 
Appendix A – Connecting to Strata DK for procedures to connect the PC COM port to the 
Strata DK PIOU, RSSU, RSIS, RSIU, or PIOUS TTY port, or IMDU or RMDS modems.
Important!If the PC screen does not display prompts such as Turning on LED 10, 
Program 77-1, XXX:LOGGING IN, etc., the PC and Strata DK are not 
communicating. When operating properly, DKAdmin/DKBackup logs off and on 
in between each program file it restores. If a communication failure exists, see 
Appendix A – Connecting to Strata DK. If the communication path between the 
PC and Strata DK is broken during Backup or Restore operations, it may be 
necessary to go in and out of the Program mode from the programming telephone 
(Station 205); or turn the Strata DK power off and on to resume communications.
Restore Data
äPrior to restoring data
1. Select a customer using the Select Customer option in the File Menu.
This should be the customer database which has been created or previously backed up 
using DKAdmin/DKBackup. This customer database must be the same DK Release
(e.g., 1, 2, 3, or 4.X) and processor type to which you are restoring data.
Although DK16e is considered Release 1, it contains the Release 3 features of RCTUA3 
with the exception of Distributed Hunt.
NoteRelease 3 data can be restored to Release 3.X data and vice versa.
2. Establish communications between the DKAdmin/DKBackup PC and the Strata DK using 
the Dial DK option or by making a direct connection (see Appendix A – Connecting to 
Strata DK).
3. After connecting to the Strata DK, select the Administration Menu/Backup Menu and run 
the Check Processor Type option to verify that the customer file format is the same as the 
installed Strata DK processor.
Important! Make sure the processor type, ROM/Flash release number is the same as the 
customer database you are restoring.
If the Problem: Unable to Establish Communications screen displays, follow the steps on 
the screen and/or see Appendix A – Connecting to Strata DK to correct the problem.
äTo restore (upload) a customer’s database
1. After checking the processor type, select the Administration Menu/Backup Menu and type 
b. The DK Code dialog displays.
2. Enter the four-digit DK Code (if prompted to do so).
Important!You must enter the code that is programmed on the installed processor.
For security, this code does not display on screen as you type it. The default code is 0000. 
This is the “1st level password” which is set in the Strata DK system Program 00 (see the 
record sheet for Program 00 in the Strata DK Programming Manual). 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Restore Data
103Backup Menu (DKBackup)
Notes
lWhen you back up PRGALL, the DK security code, set in the DKBackup customer 
database, is not sent to the processor. You must always enter the DK security code that is 
actually programmed on the processor installed in the Strata DK. You can change the DK 
security code using the DKAdmin Program Administration Section option or manually 
using the programming telephone.
lAccess to the DK Code should be considered highly confidential and only given to those 
individuals with the security level which enables them to program or update DK data. If 
changing the Strata DK Program 00 Passwords, always change both Level 1 and 2 for 
security. DKAdmin/DKBackup checks both codes and run with either code.
lAfter you enter the DK Code, the computer will display the DK System Program File list 
is displayed (see screen in Step 3 below). If this screen does not display, the DKAdmin/
DKBackup PC and the Strata DK are not communicating. See Appendix A – Connecting 
to Strata DK to verify that the PC COM port is connected to the Strata DK PIOU, RSSU, 
RSIS, RSIU or PIOUS TTY port, or IMDU or RMDS modems.
lMake sure the programming telephone (station 205 or 213) is not in the programming 
mode if communications are not established.
3. After entering the DK code, the following screen displays.
NoteIf the PC and Strata DK do not communicate, the Problem: Unable to Establish 
Communications screen appears. Follow the instructions on the screen and/or see 
Appendix A – Connecting to Strata DK to correct the problem.
4. Highlight the program file you wish to restore and press the spacebar to tag (checkmark) 
the program file. Repeat this step for as many program files as you wish to restore. Press 
F2 to tag all files.
CAUTION!Do not restore the PRGALL file while the system is in use. Restoring the file, 
interrupts service by blanking out [DNs] temporarily.
5. After selecting the files, press F4. The pop-up window shown below displays. If you are 
changing ROMs/Flash Memory or PCBs, follow the instructions on the screens to add or 
change PCBs and reset the Strata DK communications port.
If you are changing from a PIOU/PIOUS/RSSU to a RSIU or RSIS, you are able to 
increase the DKAdmin/DKBackup PC COM port baud rate (for example, from 1200 to 
9600).
DK System Program File
PRGALL All System Programs
REPALL All Station and System Speed Dial Numbers
NAMEALL All User Names
VIDALL All Voice Mail ID Codes (#656)
MIDALL All Voice Mail Message Waiting Codes (#657)
ADMEMOAL All Station and System Speed Dial Memos
MSGALL All Station and System LCD Messages
CFAALL Directory Number Call Forwarding settings (R3)
MWALL All Message Waiting Settings (R3)
CLID All Class/ANI Lost Call Number Storage Data (R3) 
						

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104DKAdmin/DKBackup
Important!These messages display
6. Press Enter and the following screen displays:
Processor Conversion
PLEASE READ THE FOLLOWING SCREENS AS THEY PROVIDE VERY IMPORTANT 
INFORMATION REGARDING THE UPGRADE AND INITIALIZATION PROCESSES.
Please turn DK system power off and add/change cabinets, processor ROM or 
RMSS memory and/or RCTU PCBs as required.
IMPORTANT: Do not add PCBs, other than RSIU or PIOU in between existing 
PCBs at this time as they will make station port and/or CO line numbers 
shift causing the upgraded data to be invalid.
The next screen provides step-by-step instructions for initializing the 
system.
Press any key to Continue
Processor Conversion
Step A: After changing the processor, you should initialize the new 
processor by running Program 91-9 manually from the Programming 
Telephone. Then you must reset the PIOU, PIOUS, RSSU, or RSIU/
RSIS/RMDS TTY port that is connected to DKAdmin PC by performing 
Step B and/or C.
Step B: From the Programming Telephone, use Program 03 to set code 41 for 
the cabinet slot that contains the new TTY/Maintenance PIOU, 
PIOUS, or RSSU PCB and proceed to Step D. If you added an RSIU/
RSIS/RMDS PCB, set code 49 for cabinet slot 11 and proceed to Step 
C.
Step C: From the Programming Telephone, use Program 76-1 and 76-2 to set 
the RSIU/RSIS/RMDS ports for their appropriate functions and baud 
rates. DKAdmin will pull Program 76 and adjust the DKAdmin 
customer database accordingly. Make sure the TTY/Maintenance port 
settings are correct to insure a successful Upgrade process. 
Proceed to Step D.
Step D: Turn DK off (5 sec) then on. From the Programming Telephone, test 
the RCTU (R3) RAM by running Program 00-(51,52/61, 62)
Press any key to Continue 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Restore Data
105Backup Menu (DKBackup)
7. After completing the steps on the screen, press Enter (twice) and the Baud Rate 
Selection screen displays (shown below). This screen enables you to set the DKAdmin/
DKBackup PC COM port baud rate which must match the baud rate of the TTY or modem 
port set by the programming telephone.
8. Select the DKAdmin/DKBackup PC COM port baud rate and press Enter. The 
information screen below instructs you to pull Program 03 if you changed any PCBs 
during the Restore process. DKAdmin/DKBackup enables you to pull Program 03 
automatically.
NoteIf you are connected to the customer system, always have DKAdmin/DKBackup pull 
Program 03 when restoring data. If you are restoring data to an RCTU that is installed 
in a test system that is not loaded with the same PCBs as the customer database, do not 
pull Program 03 at this time.
DKAdmin/DKBackup will then download Program 03 and Program 76 to ensure a 
successful restore process.
Baud Rate Selection
Please adjust the baud rate of DKBackup PC COM port to match the new 
PIOU, PIOUS, RSSU or RSIU/RSIS you may have installed.
Baud Rate ...............
9600
Processor Conversion
If you added or changed any PCBs other than the RCTU PCB in the DK system, 
the customer database will need to be updated to reflect these changes. 
You can pull Program 03 from the DK to accomplish this.
If you pull Program 03 from the DK, you will override the existing 
customer database with the DK data.
If you do not pull Program 03 from the DK, the existing customer database 
will remain intact.
IMPORTANT: If you have upgraded the customer database offline, DO NOT pull 
Program 03 as it will override your changes.
IMPORTANT: Any time DK14/DK16e/DK40 is upgraded, Program 03 must be 
pulled so DKAdmin can update the new system’s cabinet drawing.
NOTE: If you pull Program 03 from the DK, the DK will be initialized with 
Program 91-1 automatically. This initialization program identifies the 
PCBs to the DK.
Press any key to Continue
300
1200
2400
4800
9600
14400
19200
38400
57600 
						

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106DKAdmin/DKBackup
9. After reading the screen in Step 7, press Enter. The screen below displays.
10. Highlight Yes and press Enter. You are prompted for the DK Code.
11. Enter the four-digit DK Code.
Important!You must enter the code programmed on the installed processor.
DKAdmin/DKBackup turns on LED10 in Program 77-1 and then displays the message 
“You will send data to the DK. Are you sure?”
12. Highlight Yes and press Enter. You are prompted for the DK Code.
13. Enter the four-digit DK code.
Important!You must enter the code programmed on the installed processor.
DKAdmin/DKBackup begins the Restore process. After restoring data, the message 
Upload Complete! displays
NoteBefore restoring data, DKAdmin/DKBackup pulls some programs (04, *04 and  *09) 
to arrange the data and prevent numbering conflicts.
14. Press Enter from the Process Complete screen. The information screen below displays.
15. Turn the system off (five seconds) and then on, or highlight Yes when you are prompted 
with the message Perform automatic power OFF/ON simulation?
DK System Program File
3Program No. Program Title
3PRGALL All System Programs
REPALL All Station and System Speed Dial Numbers
NAMEALL All User Names
VIDALL All Voice Mail ID Codes (#656)
Pull Program 03 from DK to Update Customer Database?
Yes No
You have uploaded program(s) to the DK which require 
the DK to be powered off for 5 seconds and then on 
again for the modifications to take effect.
DK280 Release 3 and 4 allows you to perform this task 
automatically without physically turning the system 
off. If desired, the system can be shut down manu-
ally. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Upgrade
107Backup Menu (DKBackup)
16. Press Enter from the screen above. DKAdmin/DKBackup runs Program 91-2 and then 
displays the message Program 91-2 has been completed. The system 
has performed a power off/on simulation.
17. After the above screen displays, press any key. The restore process has been completed. 
You may use the Esc key to exit to the top menu.
Important!
lIf you restore (send) PRGALL to the Strata DK, the DK security code that is programmed 
on the installed processor is not changed. You may change the DK security code using the 
DKAdmin Program Administration Section option or manually from the programming 
telephone.
lWhen uploading Program 35 or PRGALL, DKAdmin will pull MSGALL and ADMEMOAL 
to update any changes in Program 35, LED 05.
Upgrade
Upgrading a Customer’s Processor
See “Maintain Customer File” on Page 36 for information on upgrading a customer’s 
processor.
Strata DK Processor PCB Upgrade
You can upgrade processors and keep an old database using the Backup/Restore Data option. 
Upgrades may be made as follows:
©DK14 to: DK16e, DK40, or any RCTU Release 3 or higher.
©DK16e, DK40 to: RCTUA3, RCTUA4, RCTUBA3/BB3, RCTUBA3/BB4, RCTUC3/D3, 
RCTUC3/D4, RCTUE3/F3, or RCTUE3/F4.
©RCTUA to: RCTUB, RCTUC/D, RCTUE/F, RCTUA3 or RCTUA4.
©RCTUB or B2 to: RCTUC/D, RCTUE/F, RCTUBA3/BB3, or RCTUBA3/BB4.
©RCTUC/D2 to: RCTUE/F, RCTUC3/D3 or RCTUC3/D4.
©RCTUE3/F3 to: RCTUE3/F4
Important!DK14, DK16e, and DK40, Release 1 software is identical (e.g., features, 
programs, etc.) to DK280/DK424 RCTUA3 or Release 3.0. You can, therefore, 
only upgrade DK14, DK16e or DK40 to an RCTU processor with Release 3.0 or 
higher software. DK14 can be also upgraded to DK16e and DK40. DK16e can 
interchangeably upload and download with DK40 databases and vice versa.
Notes
lIt is not possible to go from a RCTUC/D to a RCTUA or RCTUB, from a RCTUB to 
RCTUA, etc., or from Release 4 back to Release 1~Release 3.
lIn this procedure, the word “original” describes the existing processor and “new” 
describes the upgraded processor. 
						

							Upgrade––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
108DKAdmin/DKBackup
lWhen upgrading from an RCTU Release 1 or 2 to an RCTU Release 3 or above, 
DKAdmin/DKBackup automatically converts Program 39 intercom code (000) to the 
appropriate Primary Directory Number code (##XXX) for each station port.
lWhen upgrading from DK16e and RCTUA to RCTUB or C/D (all releases), System 
Speed Dial numbers and buttons (060~099) are upgraded to (660~699).
lWhen upgrading to an RCTUE/F, station and system speed dial numbers *60~*99, 
*600~*699, and *10~*39 will be converted to *200~*999 and *100~*139 appropriately.
lWhen upgrading from RCTUB to RCTUC/D or RCTUE/F (all releases), the Program *09 
ACD Port assignments (090~097) are upgraded to (250~257) for RCTUC/D or (870~885) 
for RCTUE/F.
lWhen upgrading from RCTU Release 1 or 2 to RCTU Release 3 or above, Program *04 
and 71-0 are blanked out to insure that [PhDN], Distributed Hunt [DNs], and DNIS default 
values do not conflict with existing [DNs] (Program 04) and DID numbers (Program
 
*09). All [DNs] not programmed on the original processor in Programs 04, *04, *09, and 
71-0 are also blanked out on the new processor to prevent numbering conflicts.
lWhen upgrading from RCTUA to RCTUB, RCTUC/D or RCTUE/F (all releases), the 
RCTUA Program
 *09 IMDU/RMDS Port 035 is upgraded to Port 085 (RCTUB), Port 
245 (RCTUC/D) or Port 340 (RCTUE/F); or, if upgraded from RCTUB to RCTUC/D or 
RCTUE/F (all releases), Program
 *09 IMDS/RMDS Port 085 is upgraded to Port 245 
(RCTUC/D) or Port 340 (RCTUE/F).
äTo upgrade the processor
1. Select the Customer using the Select Customer option in the File Menu.
Notes
lIf a customer database does not exist for the processor (original) that you are upgrading 
from, go to the Maintain Customer File option and create a customer, selecting the 
“original” processor and the original software release; then answer Yes to the question 
Backup From DK First during the upgrade process.
lBefore upgrading, use the Backup option to backup the original processor database to the 
designated customer so you can go back to the original processor type, if necessary. Then 
create a new customer for the upgrade database, selecting the original processor release 
and processor type. The upgrade process converts the original processor database to the 
new processor database.
2. Establish a connection between the DKAdmin/DKBackup PC and the Strata DK TTY port 
- the original processor should be installed in the Strata DK.
Important!On-site upgrades should be completed when the DKAdmin/DKBackup PC COM 
port is connected directly to the Strata DK (per Appendix A – Connecting to 
Strata DK, Figure A-1), not while the system is in use or through modems. 
However, you can backup the customer database remotely via modems and then 
upgrade the database to another RCTU in your office. After the RCTU is 
upgraded in your office, you can install it in the customer’s DK.
3. After making a direct connection between the DKAdmin/DKBackup PC and the DK, use 
the Check Processor Type option under the Administration Menu/Backup Menu to verify 
that the installed (original) processor is the same type and software release as the selected 
customer file.
Important!When checking the processor type, you must enter the DK security code that is 
programmed on the processor you are checking. 
						

							–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Upgrade
109Backup Menu (DKBackup)
If the following message displays: Problem: Unable to Establish 
Communications, follow the steps on the screen and/or refer to Appendix A – 
Connecting to Strata DK to correct the problem.
4. From the Administration Menu/Backup Menu, type b. The DK Code dialog box displays.
5. Enter the four-digit DK Code that is programmed on the installed processor. The DK 
System Program File screen displays as shown below. For security, this code does not 
display on screen as you type it. The default code is 0000. This is the “1st level password” 
which is set in the Strata DK Program 00 (see the record sheet for Program 00 in the Strata 
DK Programming Manual).
If the Problem: Unable to Establish Communications screen displays (shown below), 
check the items listed on the screen and/or refer to Appendix A – Connecting to Strata 
DK.
6. Press F5 (Upgrade). The screen below provides instructions regarding Program 03.
7. Press the spacebar to display the screen below (this is an sample upgrade RCTU-CD to 
RCTU-EF Release 3 or Release 3.10).
DK System Program File
4Program No. Program Title
PRGALL All System Programs
REPALL All Station and System Speed Dial Numbers
NAMEALL All User Names
VIDALL All Voice Mail ID Codes (#656)
MIDALL All Voice Mail Message Waiting Codes (#657)
ADMEMOAL All Station and System Speed Dial Memos
MSGALL All Station and System LCD Messages
CFALL Directory Number Call Forwarding settings (R3)
MWALL Message Waiting Lamp settings (R3)
CLID Caller ID/ANI Lost Call telephone numbers (R3)
F1-Help SPACE-(Un)TagF2-(Un)Tag All F3-Backup F4-Restore F5-Upgrade 
Esc-Exit
Select If Marked
Processor Conversion
Note:
After the data are upgraded, the new data will be sent to the DK. You 
will then need to modify Program 03 and upload to the DK.
Processor Conversion
Processor Currently in Use: DK, RCTU-CD, R3
Processor to Upgrade to: DK, RCTU-EF, R3
Backup From DK First: Yes 
						

							Upgrade––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
110DKAdmin/DKBackup
8. Press Enter and then select the processor type you are upgrading to; press Enter after 
selecting the processor (RDTU E/F, Release 3 in this example).
9.If you haven’t backed up the customer database by downloading the original RCTU, 
answer Yes to Backup From DK First; otherwise, answer No. Press the spacebar to 
make your selection and then press Enter.
10. From the screen in Step 7 above, use the spacebar to change Backup From DK First 
from No to Yes to download the database from the original processor and press Enter.
NoteIf you already completed a backup and have a spare customer database for the original 
processor, you can answer No to the prompt: Backup from DK First. 
DKAdmin/DKBackup upgrades the database files and displays the screen shown in 
Step 13. Steps 11 and 12 are skipped.
You are prompted with the message Upgrading to DK RCTU EF, R3. Are you 
sure? This database is then upgraded before sending it to the “new” processor
11. Use the arrow keys to highlight Yes and press Enter. You are now prompted with You 
will receive data FROM the DK. Are you sure?
12. Highlight Yes and press Enter. DKAdmin/DKBackup downloads the following files: 
PRGALL, REPALL, NAMEALL, VIDALL, ADMEMOAL, MSGALL, CFALL
(Release 3), MWALL (Release 3), CLID (Release 3). DKAdmin/DKBackup then 
upgrades and builds the database. After upgrading the database, the screen in Step 13 
displays.
13. At this point DKAdmin/DKBackup has upgraded the customer database; follow the 
instructions on the screens below to change ROMs/Flash Memory on processors and add 
cabinets and PCBs as required.
Important!Remember to turn power off before changing PCBs and cabinets. Then turn the 
system back on and perform the steps on the screen below to ensure the 
DKBackup and DK system TTY port communication link continues to function 
during the remaining upgrade process.
Processor Conversion
PLEASE READ THE FOLLOWING SCREENS AS THEY PROVIDE VERY IMPORTANT 
INFORMATION REGARDING THE UPGRADE AND INITIALIZATION PROCESSES.
Please turn DK system power off and add/change cabinets, processor ROM or 
RMSS memory and/or RCTU PCBs as required.
IMPORTANT: Do not add PCBs, other than RSIU or PIOU in between existing 
PCBs at this time as they will make station port and/or CO line numbers 
shift causing the upgraded data to be invalid.
The next screen provides step-by-step instructions for initializing the 
system.
Press any key to Continue