Toshiba Strata Dk Admin/ Dk Backup User Guide
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––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Security Maintenance Section 81Administration Menu (DKAdmin) 09 8 Auto Attendant Prompt/Station Assignments 10-1 8 System Assignments 10-2 8 System Assignments 10-3 8 System Assignments 10-4 5 ACD Parameters 11 5 ACD Timing Assignments 12 8 System Assignments - Basic Timing 13 8 Defining the Message Center 14-0 5 ACD CO Line Assignments 14-1 5 ACD Agent Identification Code Assignments 14-2 5 ACD Supervisor Passwords 14-3 5 Announcement/Music Port Assignments 14-4 5 Overall Queue Time Out Destination 14-5 5 Overflow Operation/Destination Assignments 14-6 5 End of Shift Service Destination 14-71 5 Queue Size for Alarm (Immediate) 14-72 5 Queue Size for Alarm 1 (Timed) 14-73 5 Queue Time for Alarm 2 (Timed) 14-8 5 Alarm Pattern Assignments 14-9 5 Stroke Count Assignments 15 8 Assigning DP/DTMF, Tenant Service To Individual CO Line 16 8 Assign CO Line Groups (Dial 9 or 001~816) 17 8 DID/TIE Line Options 18 5 Agent ID Code Name for MIS Assignments 19 8 Alternate Background Music (BGM) Slot Identification 20 8 DIgital Data Port Configuration 21 8 Modem Pool Port Assignments 22 8 Data Interface Unit (DIU) Station Hunting (Data Calls Only) 23 8 Primary Auto Attendant Announcement Device Assignments 24 8 Secondary Auto Attendant Announcement Device Assignments 25-1 8 Incoming Auto Attendant Call Overflow Time 26 5 Built-In Auto Attendant Camp-On Busy Time 27 5 Digital Telephone Handset Receiver Volume Level 28 8 DSS Console/Attendant Telephone Assignments 29 5 DSS Console Button Assignments Table 6 Strata DK Program Security (continued) Strata DK ProgramSecurity LevelProgram Title
Security Maintenance Section––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 82DKAdmin/DKBackup 30 5 Station Class of Service 31 5 Station Class of Service 32 5 Automatic Preference 33 5 Station Hunting (Voice Calls Only) 34 5 Hold/Park Recall Timing 35 5 Station Class of Service 36 5 Fixed Call Forward (Voice Calls Only) 37 5 CO and TIE Line Ring Transfer (Camp-on) Recall Time 38 5 Digital and Electronic Telephone Keystrip Type 39 5 Flexible Key Assignment Button Codes 40 5 Station CO Line Access 41 5 Station Outgoing Call Restriction 42-0 8 CO Line to PBX/Centrex Connection 42-1~8 8 PBX/Centrex Access Code 43 5 Station/CO Line Credit Card Call Allowed 44-1~8 5 Toll Restriction Class Traveling Class Override Code 44-91~93 5 Emergency Bypass of Forced, Verified Account Codes 45-1 8 LCR/Toll Restriction Dial Plan 45-2 5 Toll Restriction Disable 45-3~6 8 Special Common Carrier (SPCC) and Auth. Code Digital Length 45-8~9 8 Toll Restriction Override Code 46-10~80 8 Toll Restriction Class Parameters 46-11~81 8 Toll Restriction Class Parameters 46-2~4 8 Toll Restriction Allowed/Denied Area Codes by Class 46-6~8 8 Toll Restriction Allowed/Denied Office Codes by Class 47 8 Toll Restriction Exception Office Codes by Area Code 48 5 Station Toll Restriction Classification 50-1 8 LCR Parameters 50-2 8 LCR Home Area Code 50-31~35 8 LCR Special Code 50-4 8 LCR Long Distance Information (LDI) Plan Number 50-5 8 LCR Local Plan Number 50-6 8 LCR Dial Zero Timeout 51 8 LCR Area Codes 52 8 LCR Office Code Exceptions for Specified Area Codes Table 6 Strata DK Program Security (continued) Strata DK ProgramSecurity LevelProgram Title
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Security Maintenance Section 83Administration Menu (DKAdmin) 53 8 LCR Schedule Assignments for LCR Plans 54 8 LCR Route Definition Tables 55-0~2 8 LCR Modified Digits Tables 56 5 LCR Station Group Assignments 58-1 5 Attendant Console Overflow Timer 58-2 5 Attendant Console Display Type 58-4 5 Attendant Console Answer Key Priority Assignments 58-5 5 Attendant Console Overflow Destination Assignments 59 5 Attendant Console Flexible Button Codes 60-1 8 SMDR Printout data of CLASS/ANI/DNIS or Account Code 60-2~7 5 SMDR Output/Account Code Digit-Length 60-8 5 Call Forward External (Remote Change, Security) ID Code 69 5 Verified Account Codes 70 5 Verified Account Code Toll Restriction Assignments 70-0 8 DNIS Number Assignments (R3) 71-0 0 DNIS Number Assignments 71-1 8 DNIS Ringing Point Assignments (DAY Mode) (R3) 71-2 8 DNIS Ringing Point Assignments (DAY2 Mode) (R3) 71-3 8 DNIS Ringing Point Assignments (NIGHT Mode) (R3) 71-4 8 DNIS Voice Mail ID Assignments (R3) 71-5 8 DNIS Name Tag Assignments (R3) 72 8 DNIS Network Table (R3) 74 8 Night Transfer Lock Button Password(s) (R3) 76-1~2 8 Interface Port Type & Transmission Speed (R3) 77-1 8 Peripheral Options (Door Phones/IMDU/PIOU/PIOUS/PEPU/RM 77-2 8 Door Phone Busy Signal/Door Lock Assignments 77-3 8 Night Ringing Over Tenant External Page Zones 77-4 8 Open Architecture Interface Attributes (R3.2) 78 5 CO Line Special Ringing Assignments: DSS/IMDU, Night Ringing 79 5 Door Phone Ringing 80 5 Digital & Electronic Telephone Ringing Tones (CO Line Calls) 81 5 CO Line/Station Ringing Assignments (DAY Immediate) 82 5 CO Line/Station Ringing Assignments (DAY 12-Second Delay) 83 5 CO/Line/Station Ringing Assignments (DAY 24-Second Delay) 84 5 CO/Line/Station Ringing Assignments (DAY 2 Immediate) Table 6 Strata DK Program Security (continued) Strata DK ProgramSecurity LevelProgram Title
Security Maintenance Section––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 84DKAdmin/DKBackup 85 5 CO/Line/Station Ringing Assignments (DAY 2 12-Second Delay) 86 5 CO/Line/Station Ringing Assignments (DAY 2 24-Second Delay) 87 5 CO/Line/Station Ringing Assignments (NIGHT Immediate) 88 5 CO/Line/Station Ringing Assignments (NIGHT 12-Second Delay) 89 5 CO/Line/Station Ringing Assignments (NIGHT 24-Second Delay) 90 8 Initializing Program 00~ *99 91-1 8 Automatic PCB Recognition/Port Renumber 91-2 8 System Power Off/On Simulation 91-9 8 System Initialization 92-1 8 Initialize Station Speed Dial Numbers & Memos, VM ID Codes 92-2 8 Initialize System Speed Dial Numbers & Memos 92-3 8 Initialize Station & System User Name/Number Display 92-4 8 Initialize Timed Reminders 92-5 8 Initialize Phone/Ring Vol., Tone/BGM, Busy Override, etc. 92-9 8 Initialize Call Forward Memory 93 5 CO Line Identification 97 5 Printing Program Through SMDR Table 6 Strata DK Program Security (continued) Strata DK ProgramSecurity LevelProgram Title
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Directory Number Administration 85Administration Menu (DKAdmin) Directory Number Administration NoteThis option cannot be used by Strata DK Release 2 or below. äTo maintain your directory number assignments for both your PDNs and PhDNs 1. Press r and the Directory Number Administration screen displays (shown right). This screen enables you to assign and change PDN and PhDN user names, call forward ID codes and message waiting ID codes. You can also assign or edit DNIS detail features such as immediate ring, key numbers and delays. NoteThe first column on the screen displays a P for a PDN and an F for PhDN. 2. Highlight the PDN/PhDN No. field of the desired port number. NoteYou can also use the Find feature by moving the highlighter to the Port No. field, and typing a port number. 3. Type a [PDN] or [PhDN], and press Enter. If there is a DN/Port conflict with the entered number, an error message displays: Conflict Found in Int./DN Numbering If this message appears, retype the number and press Enter ...or to change the PDN/PhDN numbers for a range of ports, highlight the PDN/PhDN No. field and press F5. A pop-up box displays. ©Type the desired starting [DN] number for your PDN ports (000-079) and press Enter. ©Type the desired starting [DN] number for your PhDN ports (500-579) and press Enter. ©A message displays: This operation will modify DN numbers. Go ahead? Press Enter to change all the PDNs/PhDNs or press Esc to leave the screen without making the change. 4. Highlight the PDN/PhDN Owner User Name field and enter the name assigned to the station (up to 16 characters). 5. Highlight the Voice Mail Call Forward ID Code field and type an applicable call forward ID code (up to 16 characters). Press Enter ...or
Directory Number Administration––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 86DKAdmin/DKBackup to change the range of numbers used for all the ports, press F5. A pop-up box displays, enabling you to specify a range of numbers. ©Type the desired range of Port Reference Numbers for the PDNs (000 ~ 079). ©Type the desired range of Port Reference Numbers for the PhDNs (500 ~ 579). ©Type a Voice Mail CF Prefix (up to four characters) and press Enter. A message displays: All ports will be reset to default values. Go ahead? Press Enter to set/change all Call Forward IDs. 6. Highlight the Voice Mail Message Waiting ID Code field and enter an applicable message waiting ID code (up to 16 characters) ...or to change the range of numbers used for all your ports, press F5. A pop-up box displays, enabling you to specify a range of numbers. ©Type the desired Port Reference Number for the PDNs (000 ~ 079). ©Type the desired Port Reference Number for the PhDNs (500-579). ©Type a Voice Mail MW Prefix (up to four characters) and press Enter. A message displays: All ports will be reset to default values. Go ahead? Press Enter to set/change all Message Waiting IDs. 7. Press F9 to save the entries and upload the data to the DK, or F10 to save the assignments and return to the Main Menu. äTo set or change detailed information for the PDNs/PhDNs 1. From the Directory Number Administration screen, highlight the DN you wish to edit and press F2. The Directory Number Administration screen for the selected DN number displays. This screen (shown right) enables you to turn on or off an immediate ring, or a 12- or 24-second delay ring. You can also access your ringing lines and flexible keys from this screen. 2. Highlight the Imm. Ring field for the desired DN. The spacebar toggles the field between enabled and disabled. When the field is enabled a check mark is displayed in the field. 3. Highlight the 12s Dly field for the desired DN. The spacebar toggles the field between enabled and disabled. When the field is enabled a check mark is displayed in the field and a 12-second delay before ringing occurs.
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––Directory Number Administration 87Administration Menu (DKAdmin) 4. Highlight the 24s Dly field for the desired DN. The spacebar toggles the field between enabled and disabled. When the field is enabled a check mark is displayed in the field and a 24-second delay before ringing occurs. NoteYou cannot enable both the 12s Dly field and the 24s Dly field. Enabling either field, automatically disables the other. äTo specify your ringing options 1. From the Directory Number Administration for Primary DN XXX screen, highlight the desired DN number and press F2. The Directory Number CO Line Ringing Assignment screen for the selected DN displays (shown right). For each of your CO lines, you can set/ change the following options for your day, day 2 and night operations: ©Immediate ring ©12- or 24-second ring delay ©Specified DN LED to flash during a ring. 2. Highlight the DAY Imm. Ring field for the desired CO Line. The spacebar toggles the field between enabled and disabled. When the field is enabled a check mark is displayed in the field and DAY immediate ring occurs. 3. Highlight the 12s Dly field for the desired CO line. The spacebar toggles the field between enabled and disabled. When the field is enabled a checkmark is displayed in the field and a 12-second delay before ringing occurs. 4. Highlight the 24s Dly field for the desired CO line. The spacebar toggles the field between enabled and disabled. When the field is enabled a checkmark is displayed in the field and a 24-second delay before ringing occurs. NoteYou cannot enable both the 12s Dly field and the 24s Dly field. Enabling either field, automatically disables the other. 5. Highlight the *81 LED field and press F6 or Enter. A pop-up box displays with your available choices. Highlight the [DN] LED you want to flash during a day ring and press Enter. 6. Highlight the DAY2 Imm Rng and NITE Imm Rng fields and repeat Steps 2 ~ 5. 7. Press F10 to save you entries and return to the Directory Number Administration screen.
Directory Number Administration––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 88DKAdmin/DKBackup äTo set/change CO Line flexible key assignments 1. From the Directory Number for Primary DN XXX screen, highlight a [DN] and press F5. The Flexible Key Assignments screen for the selected Port/DN displays (shown right). 2. Highlight the desired Flexible Key Assignment and: ©Press F2 to change the assignment from a CO line to the PDN. ©Press F3 to change the assignment to the SDN. A pop-up dialog box displays. Type the [PDN]/[SDN] (0000 ~ 9999) you wish to assign and press Enter. ©Press F4 to change the assignment to a PhDN. A pop-up dialog box displays. Type the [PhDN] (0000 ~ 9999) you wish to assign and press Enter. ©Press F5 to deactivate or blank out a key assignment. ©Press F6 to display a pop-up dialog box showing the available key assignments. Highlight the desired assignment and press Enter. ©Press F8 to add multiple speed dial key assignments. Important!You can only use this key when you are assigning more than one speed dial key at a time. If you have not just added a speed dial key assignment, the message Must Assign System/Station Speed Dial First displays. If you leave the cursor in the same field and continue to press F8, the speed dial key number increments. To add consecutive speed dial key assignments, you must continue to highlight the next field before pressing F8. 3. Press F10 to save the entries and return to the Directory Number Administration (detail) screen. 4. Press F10 to save your programs and return to the main Directory Number Administration screen. 5. Press F9 to save the entries and upload the data to the Strata DK, or F10 to save the assignments and return to the Main Menu.
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––DNIS Administration 89Administration Menu (DKAdmin) DNIS Administration NoteThis option cannot be used by Strata DK Release 2 or below. This option enables you to maintain assignments for your DNIS/DID/ANI lines, change or add number/name/ringing/voice mail ID assignments, or network tables and tenant locks specifications. äTo access the option äType n. The DNIS Administration screen displays (shown right). DNIS/DID/ANI Line Assignments äTo set/change your DNIS/DID/ANI line assignments 1. Press Enter and the DNIS/DID/ANI Line Assignments screen displays. This screen (shown right) enables you to set/change options for the following items: ©Use of page and voice announcements on an incoming tie line ©Tie/DID wink start status ©DID line camp-on status ©Second dial tone status ©Specify DNIS or DID line ©Specify ANI or DNIS priority ©Support (or not) ANI features ©Use (or not) ANI feature * key 2. Highlight the field of the tie/DID line with which you wish to work.
DNIS Administration–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 90DKAdmin/DKBackup NoteEach field has only two selections. Use the spacebar or +/- keys to toggle between them. 3. Repeat Step 2 for each tie/DID line you wish to set/change. 4. Press F10 to save your entries and return to the DNIS Administration screen. DNIS Number/Name/Ringing/VM-ID Assignments äTo set/change the DNIS address reference numbers 1. Highlight the DNIS Number/Name/Ringing/VM-ID Assignments option and press Enter. The DNIS Number/Name/Ringing/VM-ID Assignments screen displays (shown below). The following items for each of the DNIS address reference numbers can be set/changed: ©DNIS number ©DNIS name ©Day ringing point ©Day 2 ringing point ©Night ringing point ©DNIS Voice Mail ID number NoteTo blank out any entry in these fields, highlight the field and press F4. 2. Highlight the DNIS No. field of the DNIS address with which you wish to work. 3. Enter the DNIS number, using 2 ~ 5 characters ...or to enter a range for all your DNIS addresses, press F5. A pop-up dialog box displays. Type the DNIS address range in the From and To fields and a starting DNIS number. Press Enter. 4. Highlight the DNIS Name field and type a DNIS name, using up to 16 characters. Press Enter. Field Selection Tie Line Vo i c e & P a g ePage & Voice/No Page & Voice Tie/DID Wind/ImmedImmediate/Wink Start DID Line Camp On BusyAuto Camp-on/No Camp-on DID/Tie Line Second Dial LineSecond Tone/No Second Tone