Ricoh Mp C5503 User Guide
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![Page 226
MessageCausesSolutions"Scanner is not available.
Check the scanner
connection status."Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.• Check whether the machine's host name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set "LLMNR" of...](http://img.usermanuals.tech/thumb/64/79955/w64_mp-c5503-user-guide-1498811461_d-225.png "Page 226
MessageCausesSolutions\"Scanner is not available.
Check the scanner
connection status.\"Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only \"IPv6\" is
set to [Active], the IPv6
address might not be
obtained.• Check whether the machine's host name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set \"LLMNR\" of...")
![Page 229
MessageCausesSolutions"Captured file exceeded
max. number of pages per
file. Cannot send the
scanned data."The maximum number of
pages per file has been
exceeded.Reduce the number of pages in the
transmitted file, and then resend the
file. For details about the maximum
number of pages per file, see "Storage
Function", Scan
.
"Original(s) is being
scanned for a different
function."Another function of the
machine is being used.Cancel the job in progress. Press [Exit],
and then press...](http://img.usermanuals.tech/thumb/64/79955/w64_mp-c5503-user-guide-1498811461_d-228.png "Page 229
MessageCausesSolutions\"Captured file exceeded
max. number of pages per
file. Cannot send the
scanned data.\"The maximum number of
pages per file has been
exceeded.Reduce the number of pages in the
transmitted file, and then resend the
file. For details about the maximum
number of pages per file, see \"Storage
Function\", Scan
.
\"Original(s) is being
scanned for a different
function.\"Another function of the
machine is being used.Cancel the job in progress. Press [Exit],
and then press...")
![Page 231
When Data Cannot Be Sent Due to a Problem with the DestinationMessageCausesSolutions"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?"The specified group contains
fax destinations, e-mail
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.In the message that appears at each
transmission, press [Select]."SMTP authentication E-mail
address and Administrator
E-mail address mismatch."The SMTP...](http://img.usermanuals.tech/thumb/64/79955/w64_mp-c5503-user-guide-1498811461_d-230.png "Page 231
When Data Cannot Be Sent Due to a Problem with the DestinationMessageCausesSolutions\"Some invalid destination(s)
contained. Do you want to
select only valid
destination(s)?\"The specified group contains
fax destinations, e-mail
destinations, and/or folder
destinations, either of which
are incompatible with the
specified transmission
method.In the message that appears at each
transmission, press [Select].\"SMTP authentication E-mail
address and Administrator
E-mail address mismatch.\"The SMTP...")
![Page 234
MessageCausesSolutions"Exceeded time limit for
LDAP server search. Check
the server status."A network error has
occurred and connection
has failed.• Try the operation again. If the message is still shown, the
network may be busy.
• Check that the correct settings for LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see "Programming the
LDAP server", Connecting the
Machine/ System Settings
.
"LDAP server authentication
has failed....](http://img.usermanuals.tech/thumb/64/79955/w64_mp-c5503-user-guide-1498811461_d-233.png "Page 234
MessageCausesSolutions\"Exceeded time limit for
LDAP server search. Check
the server status.\"A network error has
occurred and connection
has failed.• Try the operation again. If the message is still shown, the
network may be busy.
• Check that the correct settings for LDAP server are listed in
[Administrator Tools] of [System
Settings]. For details about LDAP
server, see \"Programming the
LDAP server\", Connecting the
Machine/ System Settings
.
\"LDAP server authentication
has failed....")
When Data Cannot Be Sent Due to a Problem with the DestinationMessageCausesSolutions"Some invalid destination(s) contained. Do you want to select only valid destination(s)?"The specified group contains fax destinations, e-mail destinations, and/or folder destinations, either of which are incompatible with the specified transmission method.In the message that appears at each transmission, press [Select]."SMTP authentication E-mail address and Administrator E-mail address mismatch."The SMTP authentication e- mail address and the administrator's e-mail address do not match.For details about how to set SMTP authentication, see "File Transfer", Connecting the Machine/ System Settings . When the Machine Cannot Be Operated Due to a Problem with the User Certificate MessageCausesSolutions"The destination cannot be selected because its encryption certificate is not currently valid."The user certificate (destination certificate) has expired.A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . "The group destination cannot be selected because it contains a destination with a encryption certificate that is not currently valid."The user certificate (destination certificate) has expired.A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . "Transmission cannot be performed because the encryption certificate is not currently valid."The user certificate (destination certificate) has expired.A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide . When Other Messages Appear 221
MessageCausesSolutions"XXX cannot be YYY because the device certificate used for the S/ MIME signature is not currently valid." (XXX and YYY indicate the user action.)The device certificate (S/ MIME) has expired.A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/ MIME), see Security Guide . "XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate." (XXX and YYY indicate the user action.)There is no device certificate (S/MIME), or the certificate is invalid.For details about the device certificate (S/MIME), see Security Guide . "XXX cannot be YYY because the Digital Signature's device certificate is not currently valid." (XXX and YYY indicate the user action.)The device certificate (PDF with digital signature or PDF/A with digital signature) has expired.A new device certificate (PDF with digital signature or PDF/A with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature or PDF/A with digital signature), see Security Guide . "XXX cannot be YYY because there is a problem with the Digital Signature's device certificate. Check the device certificate." (XXX and YYY indicate the user action.)There is no device certificate (PDF with digital signature or PDF/A with digital signature), or the certificate is invalid.A new device certificate (PDF with digital signature or PDF/A with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature or PDF/A with digital signature), see Security Guide . • If a fax or an e-mail cannot be sent and a message appears which states that there is a problem with the device certificate or user certificate, a new certificate must be installed. For details about how to install a new certificate, see Security Guide . 10. Troubleshooting 222
When Problems Occur While Logging InMessageCausesSolutions"Authentication has failed."The entered login user name or login password is not correct.For details about the correct login user name and login password, see Security Guide . "Authentication has failed."The machine cannot perform authentication.For details about authentication, see Security Guide . When the User Lacks Privileges to Perform an Operation MessageCausesSolutions"You do not have the privileges to use this function."The logged in user name does not have permission for the selected function.For details about how to set permissions, see Security Guide . "The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."You have tried to delete files without the authority to do so.To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide . When the LDAP Server Cannot Be Used MessageCausesSolutions"Connection with LDAP server has failed. Check the server status."A network error has occurred and connection has failed.Try the operation again. If the message is still shown, the network may be busy. Check the settings for LDAP server in [System Settings]. For details about settings for LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings . When Other Messages Appear 223
MessageCausesSolutions"Exceeded time limit for LDAP server search. Check the server status."A network error has occurred and connection has failed.• Try the operation again. If the message is still shown, the network may be busy. • Check that the correct settings for LDAP server are listed in [Administrator Tools] of [System Settings]. For details about LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings . "LDAP server authentication has failed. Check the settings."A network error has occurred and connection has failed.Make settings correctly for the user name and the password for LDAP server authentication.10. Troubleshooting 224
INDEX 2 Sided Print....................................................9, 100 A Address Book................................... 11, 86, 87, 220 Address Book Management................................. 47 ADF.............................................................. 8, 29, 60 ADF's extender...................................................... 31 ARDF............................................................ 8, 29, 37 Authentication screen............................................ 58 Auto document feeder............................................. 8 Auto Reduce / Enlarge.................................. 14, 65 Auto reverse document feeder............................... 8 B Basic procedure..... 63, 83, 99, 107, 115, 119, 123 Beeping pattern................................................... 167 Booklet................................................................... 14 Booklet finisher................ 34, 36, 38, 40, 41, 42, 44 Bridge unit.............................. 34, 36, 38, 40, 42, 44 Browser.................................................................. 47 Bypass tray.............................. 31, 76, 77, 132, 133 C Canceling a transmission............................... 91, 92 Caster table for lower paper tray.... 33, 35, 37, 39, 41, 43 Check Status key................................................. 165 Combine............................................................ 9, 14 Combine printing................................................. 101 Combined copying............................................... 71 Computer............................................................. 211 Control panel......................................................... 30 Converting documents to electronic formats easily. ................................................................................ 10 Copier.............................................................. 46, 63 Copy orientation.................................................... 69 Copy/Document Server..................................... 174 Custom size............................................................ 76 Custom size paper.............................................. 135 D Data security for copying...................................... 28 Destination.................................................. 114, 221 Display language.................................................. 45 Distributed scan management.............................. 26 Document Server..... 10, 17, 47, 82, 105, 106, 123 DSM....................................................................... 26 Duplex.................................................................... 14 Duplex Copy..................................................... 9, 67 E E-mail address..................................................... 118 E-mail destination....................................... 116, 118 E-mail transmission................................................ 20 Embedding text information.................................. 24 Envelope........................................ 77, 78, 103, 155 Error log............................................................... 191 Error report.......................................................... 191 Exposure glass................................................ 29, 60 Extender................................................................. 31 External tray.......................... 34, 36, 38, 40, 42, 44 F Facsimile................................................. 46, 83, 178 Fax destination................................................ 86, 87 File type................................................................ 121 Finisher................................... 34, 36, 38, 40, 42, 44 Frequently-used settings........................................ 12 Front cover............................................................. 30 H Handset..................................................... 35, 39, 43 Hold Print................................................................ 16 Home screen.............................. 13, 46, 47, 48, 219 Home screen image.............................................. 46 How to Read the Manuals...................................... 6 I Immediate transmission.................................. 89, 90 Indicator............................................................... 165 Information screen................................................... 9 Initial settings.......................................................... 12 Internal finisher................................... 34, 36, 38, 40 Internal shift tray.................... 34, 36, 38, 40, 42, 44 Internal tray 1........................................................ 30 Internal tray 2........................ 34, 36, 38, 40, 42, 44 IP-Fax...................................................................... 20 225
J Journal....................................................................96 L LAN-Fax............................................................. 9, 18 Large capacity tray........... 8, 34, 35, 38, 40, 42, 43 Large Capacity Tray........................................... 140 LCT. 8, 33, 34, 35, 37, 38, 39, 40, 41, 42, 43, 138, 140 LDAP Server......................................................... 223 Loading orientation-fixed paper........................ 141 Loading paper..................................................... 129 Loading two-sided paper................................... 141 Locked Print............................................................ 16 Logging in............................................................ 223 Logging in to the machine..................................... 58 Logging out the machine....................................... 59 Lower paper tray................... 33, 35, 37, 39, 41, 43 Lower paper trays........... 30, 34, 36, 38, 40, 42, 44 Lower right cover................................................... 32 M Magazine.............................................................. 14 Main power........................................................... 57 Main power switch................................................ 30 Managing document.......................................... 106 Memory transmission...................................... 83, 85 Message......... 168, 174, 178, 188, 191, 192, 194, 196 , 197 , 198 , 201 , 203 , 205 , 206 , 207 , 208, 209 , 210 , 211 , 214 , 217 , 218 , 219 , 220 , 221, 223 Model-Specific Information.................................... 7 N Names of major features........................................ 8 Network settings.................................................. 179 O OCR unit................................................................. 24 OHP transparency.............................................. 135 One-pass duplex scanning ADF.................... 29, 37 One-Sided Combine............................................. 72 Options................................................................... 33 Orientation-fixed paper...................................... 141 Original orientation............................................... 67 P Paper capacity....................................................144 Paper guides.......................................................... 31 Paper size.................................................... 134, 144 Paper thickness.................................................... 144 Paper tray...................................................... 30, 130 Paper type............................................................ 144 Paperless Fax........................................................... 9 Parallel connection................................................ 97 Path....................................................................... 114 PCL.......................................................................... 97 Placing originals.................................................... 60 Preventing information leakage........................... 25 Printer.. 46, 99, 188, 191, 192, 194, 196, 197, 198 Printer Bypass Paper Size.......................... 134, 135 Printer driver........................................................... 98 Problem....................................................... 168, 218 Program........................................................... 12, 51 Q Quick Install........................................................... 97 R Reducing my Costs.................................................. 9 Region A................................................................... 7 Region B................................................................... 7 Registering destinations......................................... 11 Remote Fax.................................................... 22, 185 Right cover............................................................. 32 Running out of toner............................................ 161 S Sample Print........................................................... 16 Scan file....................................................... 115, 119 Scan settings........................................................ 122 Scan to Folder............................................... 23, 107 Scanner.... 46, 107, 201, 203, 205, 206, 207, 208, 209, 210, 214 Sending scan files........................................... 10, 23 Shared folder....................................................... 108 Shortcut icon.................................................... 47, 48 SMB Folder........................................ 110, 112, 113 Sort................................................................... 79, 80 Standard printing................................................... 99 226
Status icon............................................................163 Stored documents......................................... 94, 125 Stored file............................................................. 120 Stored Print............................................................. 16 Storing a document............................................... 93 Storing data........................................................... 82 Storing document................................................ 105 Storing received documents................................. 18 Symbols.................................................................... 6 T Thick paper................................................. 135, 154 Toner............................................................ 159, 161 Tray 1..................................................................... 30 Tray 2..................................................................... 30 Tray 3............................ 33, 35, 37, 39, 41, 43, 138 Turning On/Off the Power................................... 57 Two-Sided Combine............................................. 73 Two-sided paper................................................. 141 U Unauthorized copy prevention............................ 28 Used toner........................................................... 161 User certificate..................................................... 221 User code authentication...................................... 58 V Vents.......................................................... 30, 31, 32 W Web Image Monitor.................................... 27, 127 WSD scanner...................................................... 209 227