Ricoh Mp C5503 User Guide

							MessageCausesSolutions"Memory is full. Press [Write]
to write the current scanned
data to the memory storage
device, or press [Cancel] to
delete."The scan could not be
completed because there
was insufficient hard disk
memory at the time of saving
to the memory storage
device.Select whether or not to save the
scanned document to the memory
storage device.
Messages Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act according to the message.
MessageCausesSolutions"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."The entered login user
name, password, or driver
encryption key was invalid.Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see Security Guide
.
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."The logged in user name
does not have permission for
scanner function.For details about how to set
permissions, see Security Guide
.
"Cannot add any more
scanning mode."The maximum number of
registerable scan modes has
been exceeded.The maximum number of modes that
can be stored is 100. Delete unneeded
modes."Cannot detect the paper
size of the original. Specify
the scanning size."The set original was
misaligned.• Place the original correctly.
• Specify the scan size.
• When placing an original directly on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.Messages Displayed When Using the Scanner Function
211    
						

							MessageCausesSolutions"Cannot specify any more
scanning area."The maximum number of
registerable scan areas has
been exceeded.The maximum number of scanning
areas that can be stored is 100. Delete
unneeded scanning areas."Clear Misfeed(s) in ADF."A paper misfeed has
occurred inside the ADF.• Remove jammed originals, and then insert them again. For details
about jammed paper, see
"Removing Jammed Paper",
Troubleshooting
.
• When a misfeed occurs, replace the jammed originals.
• Check whether the originals are suitable to be scanned by the
machine.
"Error has occurred in the
scanner driver."An error has occurred in the
driver.• Check whether the network cable is connected correctly to the client
computer.
• Check whether the Ethernet board of the client computer is
recognized correctly by
Windows.
• Check whether the client computer can use the TCP/IP
protocol."Error has occurred in the
scanner."The application-specified
scan conditions have
exceeded the setting range
of the machine.Check whether the scanning settings
made with the application exceed the
setting range of the machine."Fatal error has occurred in
the scanner."An unrecoverable error has
occurred on the machine.An unrecoverable error has occurred
in the machine. Contact your service
representative."Insufficient memory. Close
all other applications, then
restart scanning."Memory is insufficient.• Close all the unnecessary applications running on the client
computer.
• Uninstall the TWAIN driver, and then reinstall it after restarting the
computer.10. Troubleshooting
212   
						

							MessageCausesSolutions"Insufficient memory. Reduce
the scanning area."Scanner memory is
insufficient.• Reset the scan size.
• Lower the resolution.
• Set with no compression. For details about the settings, see
TWAIN driver Help.
The problem may be due to the
following cause:
• Scanning cannot be performed if large values are set for brightness
when using halftone or high
resolution. For details about the
relationship between scan
settings, see "Relationship
between Resolution and Scan
Size", Scan
.
• If a misfeed occurs, you might not scan an original. Remove the
misfeed, and then scan the
original again.
"Invalid Winsock version.
Please use version 1.1 or
higher."You are using an invalid
version of Winsock.Install the operating system of the
computer or copy Winsock from the
operating system CD-ROM."No response from the
scanner."The machine or client
computer is not connected to
the network correctly.• Check whether the machine or client computer is connected to
the network correctly.
• Disable the client computer's own firewall. For details about firewall,
see Windows Help."No response from the
scanner."The network is crowded.Wait for a while, and then try to
reconnect.Messages Displayed When Using the Scanner Function
213   
						

							MessageCausesSolutions"Scanner is in use for other
function. Please wait."A function of the machine
other than the Scanner
function is being used such
as the Copier function.• Wait for a while, and then reconnect.
• Cancel the job that is being processed. Press the [Stop] key.
Follow the instructions in the
message that appears and exit
the function that is running."Scanner is not available on
the specified device."The TWAIN scanner function
cannot be used on this
machine.Contact your service representative."Scanner is not ready.
Check the scanner and the
options."The ADF cover is open.Check whether the ADF cover is
closed."The name is already in use.
Check the registered
names."You tried to register a name
that is already in use.Use another name.
When there is a problem connecting to the scanner
MessageCausesSolutions"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."An access mask is set.For details about an access mask,
contact your administrator."Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)The main power of the
previously used scanner is
not set to "On".Check whether the main power of the
scanner used for the previous scan has
been turned on.10. Troubleshooting
214  
						

							MessageCausesSolutions"Cannot find "XXX" scanner
used for the previous scan.
"YYY" will be used instead."
("XXX" and "YYY" indicate
scanner names.)The machine is not
connected to the network
correctly.• Check that the previously used scanner is connected to the
network correctly.
• Cancel the personal firewall of the client computer. For details
about firewall, see Windows
Help.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings
.
• Select the scanner used for the previous scan.
"Communication error has
occurred on the network."A communication error has
occurred on the network.Check whether the client computer can
use the TCP/IP protocol."Scanner is not available.
Check the scanner
connection status."The machine's power is off.Turn on the power."Scanner is not available.
Check the scanner
connection status."The machine is not
connected to the network
correctly.• Check whether the machine is connected to the network
correctly.
• Deselect the personal firewall function of the client computer.
For details about firewall, see
Windows Help.
• Use an application such as telnet to make sure SNMPv1 or
SNMPv2 is set as the machine's
protocol. For details about how to
check this, see "Remote
Maintenance Using telnet",
Connecting the Machine/ System
Settings
.
Messages Displayed When Using the Scanner Function
215    
						

							MessageCausesSolutions"Scanner is not available.
Check the scanner
connection status."Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.• Check whether the machine's host name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set "LLMNR" of "IPv6" to [Active].
• In Windows XP, IPv6 address cannot be obtained from the host
name. Specify the machine's IPv6
address in the Network
Connection Tool.10. Troubleshooting
216  
						

							When Other Messages AppearMessageCausesSolutions"Cannot connect with the
wireless card. Turn the main
power switch off, then check
the card."
(A "wireless LAN board" or
"Bluetooth interface unit" is
referred to as a "wireless
card".)• The wireless LAN board was not inserted
when the machine was
turned on.
• The wireless LAN board was pulled out
after the machine was
turned on.
• The settings are not updated although the
unit is detected.Turn off the power, and then confirm
the wireless LAN board is inserted
correctly. After confirmation, turn on
the power again. If the message
appears again, contact your service
representative."Cannot connect with the
Bluetooth interface. Check
the Bluetooth interface."• The Bluetooth interface unit was installed while
the machine was turned
on.
• The Bluetooth interface unit was removed while
the machine was turned
on.Turn off the power, and then confirm
that the Bluetooth interface unit was
installed correctly. After confirmation,
turn on the power again. If the
message appears again, contact your
service representative."Clean the scanning glass.
(Located next to the
exposure glass.)"The scanning glass or guide
plate of the ADF is dirty.Clean them. See "Maintaining Your
Machine", Maintenance and
Specifications
.
"Following output tray is full.
Remove paper."The output tray is full.Remove paper from the output tray to
resume printing. If paper is destined for
the finisher shift tray, to prevent paper
from falling off the tray press the [Stop]
key to suspend printing, and then
remove the paper. Press [Continue] on
the display panel to resume printing.When Other Messages Appear
217   
						

							MessageCausesSolutions"Internal cooling fan is
active."Large print runs will cause
the machine's interior to heat
up, triggering the cooling
fan. The fan will
automatically begin running
when the print run reaches
approximately 3,000 sheets
of A4
, or 1,500 sheets of
A3
.
The fan will run for about 30 minutes.
The fan will emit noise, but this is
normal and the machine will be
operable while the fan is running.
The amount of paper that can be
printed and the total operation time
until the fan starts running depends on
the temperature of the location at
which the machine is installed."Self checking..."The machine is performing
image adjustment
operations.The machine may perform periodic
maintenance during operations. The
frequency and duration of
maintenance depends on the humidity,
temperature, and printing factors such
as number of prints, paper size, and
paper type. Wait for the machine to
get ready.
When There Is a Problem Scanning or Storing Originals
MessageCausesSolutions"Cannot detect original size.
Select scan size."The machine failed to detect
the size of the original.• Place the original correctly.
• Specify the scan size, and then place the originals again. For
details about the settings for when
fax function is being used, see
"Scan Settings", Fax
.
• When placing an original directly on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.
10. Troubleshooting
218     
						

							MessageCausesSolutions"Captured file exceeded
max. number of pages per
file. Cannot send the
scanned data."The maximum number of
pages per file has been
exceeded.Reduce the number of pages in the
transmitted file, and then resend the
file. For details about the maximum
number of pages per file, see "Storage
Function", Scan
.
"Original(s) is being
scanned for a different
function."Another function of the
machine is being used.Cancel the job in progress. Press [Exit],
and then press the [Stop] key. Follow
the instructions in the message that
appears and exit the function that is
running.
When the Home Screen Cannot Be Edited
MessageCausesSolutions"The image data size is not
valid. See the manual for
required data."The image data size is not
valid.For details about file size for shortcut
image, see "Displaying the Image on
the [Home] Screen", Convenient
Functions
.
"The format of the image
data is not valid. See the
manual for required data."The file format of the shortcut
image to be added is not
supported.The file format of shortcut images to be
added must be PNG. Specify the
image again.When Other Messages Appear
219    
						

							When the Address Book Is UpdatedMessageCausesSolutions"Updating the destination list
has failed. Try again?"A network error has
occurred.• Check whether the server is connected.
• Antivirus programs and firewalls can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software Help.
• To prevent a firewall blocking the connection, register the machine's
IP address in the firewall's IP address exclusion settings. For
details about the procedure for excluding an IP address, see your
operating system's Help."Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."The destination list is being
updated from the network
using Web Image Monitor.Wait until the message disappears. Do
not turn off the power while this
message is displayed. Depending on
the number of destinations to be
updated, there may be some delay
before you can resume operation.
Operation is not possible while this
message is displayed."Updating the destination
list... Please wait. Specified
destination(s) or sender's
name has been cleared."A specified destination or
sender's name was cleared
when the destination list in
the delivery server was
updated.Specify the destination or sender's
name again.10. Troubleshooting
220