Ricoh Mp C5503 User Guide

							Messages Displayed When Using the Scanner
Function
Messages Displayed on the Control Panel When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel. If a message not described here appears, act according to the message.
MessageCausesSolutions"Cannot find the specified
path. Please check the
settings."The destination computer
name or folder name is
invalid.Check whether the computer name and
the folder name for the destination are
correct."Cannot find the specified
path. Please check the
settings."An antivirus program or a
firewall is preventing the
machine connecting to your
computer.• Antivirus programs and firewalls can prevent client computers from
establishing connection with this
machine.
• If you are using anti-virus software, add the program to the
exclusion list in the application
settings. For details about how to
add programs to the exclusion
list, see the anti-virus software
Help.
• To prevent a firewall blocking the connection, register the machine's
IP address in the firewall's IP
address exclusion settings. For
details about the procedure for
excluding an IP address, see your
operating system's Help."Entered user code is not
correct. Please re-enter."You have entered an
incorrect user code.Check the authentication settings, and
then enter a correct user code."Exceeded max. number of
alphanumeric characters for
the path."The maximum number of
specifiable alphanumeric
characters in a path has
been exceeded.The maximum number of characters
which can be entered for the path is
256. Check the number of characters
you entered, and then enter the path
again.Messages Displayed When Using the Scanner Function
201  
						

							MessageCausesSolutions"Exceeded max. number of
alphanumeric characters."The maximum enterable
number of alphanumeric
characters has been
exceeded.Check the maximum number of
characters which can be entered, and
then enter it again. For details about
the maximum enterable number of
characters, see "Values of Various Set
Items for Transmission/Storage /
Delivery Function", Scan
.
"Programmed. Cannot
program the destination(s)
that is not programmed in
the address book."The destinations selected
while registering to the
program contain a folder
destination for which one of
the following destinations is
set:
manually entered
destination, delivery server
destination, WSD
destination, or DSM
destinationWSD destinations and DSM
destinations cannot be registered to the
program because they cannot be
registered in the address book. For
manually entered and delivery server
destinations, register the destinations in
the address book, and then try to
register them to the program again."Scanner journal is full.
Please check Scanner
Features.""Print & Delete Scanner
Journal" in [Scanner
Features] is set to [Do not
Print: Disable Send], and
Scanner Journal is full.Print or delete Scanner Journal. For
details about Scanner Features, see
"General Settings", Scan
.
"The entered file name
contains invalid character(s).
Enter the file name again
using any of the following 1
byte characters. " 0 to 9 " , "
A to Z " , " a to z " , " . - _""The file name contains a
character that cannot be
used.Check the file name set at the time of
scanning. For details about characters
that can be used in file names, see
"Specifying the File Name", Scan
.
"The entered file name
contains invalid character(s).
Enter the file name again
using any of the following 1
byte characters. " 0 to 9 " , "
A to Z " , " a to z " , " . - _""The file name contains a
character that cannot be
used.Check the file name specified at the
time of scanning. The file name
specified in the Sending Scan Files to
Folders function cannot contain the
following characters:
\ / : * ? " < > |
The file name cannot start or end with a
period ".".10. Troubleshooting
202     
						

							MessageCausesSolutions"The program is recalled.
Cannot recall the
destination(s) for which
access privileges are
required."The program contains a
destination for which the
currently logged-in user
does not have permission to
view.For details about how to set
permissions, see Security Guide
.
"The program is recalled.
Cannot recall the
destination(s) that is deleted
from the address book."The destination stored in the
program could not be called
because it was deleted from
the address book.Enter the destination directly to send
data separately."The program is recalled.
Cannot recall the folder
destination(s) with protection
code(s)."Destinations registered in the
program contain a folder
destination for which the
protection code is set.A destination for which the protection
code is set cannot be called by the
program. Cancel the protection code
setting or send scanned files to the
destination separately.
When documents cannot be scanned properly
MessageCausesSolutions"All the pages are detected
as blank. No file was
created."No PDF file was created
because all the pages of the
scanned original were
detected as blank when
[On] is specified for [Delete
Blank Page] in [OCR
Settings].Check whether the original is set
upside down.
Change [OCR Scanned PDF: Blank
Page Sensitivity] in [Scanner Features]
to "Sensitivity Level 1"."Check original's
orientation."Documents may sometimes
not be scanned depending
on a combination of items
such as the specified scaling
factor and document size.Change the orientation of the original,
and then try to scan the original again.Messages Displayed When Using the Scanner Function
203   
						

							MessageCausesSolutions"Exceeded max. data
capacity."
"Check scanning resolution,
then press Start key again."The scanned data exceeded
maximum data capacity.Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan
.
"Exceeded max. data
capacity."
"Check the scanning
resolution, then reset n
original(s)."
("n" in the message
represents a changeable
number.)The scanned original
exceeded maximum data
capacity.Specify the scan size and resolution
again. Note that it may not be possible
to scan very large originals at a high
resolution. For details about the settings
for scan function, see "Relationship
between Resolution and Scan Size",
Scan
.
"Exceeded max. data
capacity."
"Check the resolution and
the ratio and then press the
Start key again."The data being scanned is
too large for the scale ratio
specified in [Specify Size].Reduce the resolution or [Specify Size]
value, and then try to scan the original
again."Exceeded max. number of
files which can be used in
Document Server at the
same time."The maximum number of
files that can be stored in the
Document Server has been
exceeded.Check the files stored by the other
functions, and then delete unneeded
files. For details about how to delete
files, see "Deleting Stored Documents",
Copy/ Document Server
.
"Not all of the image will be
scanned."If the scaling factor specified
in [Specify Reproduction
Ratio] is too large, part of
the image may be lost.Reduce the scaling factor in [Specify
Reproduction Ratio], and then try to
scan the original again.
If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor.10. Troubleshooting
204     
						

							MessageCausesSolutions"Not all of the image will be
scanned."Using [Specify Reproduction
Ratio] to scale down a large
document may cause part of
the image to be lost.Specify a large size in [Specify Size],
and then try to scan the original again.
If displaying the entire image is not
necessary, press the [Start] key to start
scanning with the current scaling
factor."The size of the scanned
data is too small."
"Check the resolution and
the ratio and then press the
Start key again."The data being scanned is
too small for the scale ratio
specified in [Specify Size].Specify a higher resolution or a large
size in [Specify Size], and then try to
scan the original again.
When documents cannot be scanned because the memory is full
MessageCausesSolutions"Memory is full. Cannot
scan. The scanned data will
be deleted."Because of insufficient hard
disk space, the first page
could not be scanned.Try one of the following measures:
• Wait for a while, and then retry the scan operation.
• Reduce the scan area or scanning resolution. For details about
changing scan area and scanning
resolution, see "Scan Settings" of
Various Scan Settings, Scan
.
• Delete unneeded stored files. For details about how to delete stored
files, see "Deleting a Stored File",
Scan
.
"Memory is full. Do you
want to store scanned file?"Because there is not enough
free hard disk space in the
machine for storing in the
Document Server, only some
of the pages could be
scanned.Specify whether to use the data or not.Messages Displayed When Using the Scanner Function
205    
						

							MessageCausesSolutions"Memory is full. Scanning
has been cancelled. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."Because there is not enough
free hard disk space in the
machine for delivering or
sending by e-mail while
storing in the Document
Server, only some of the
pages could be scanned.Specify whether to use the data or not.
When data transmission fails
MessageCausesSolutions"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]."The entered user name or
password was invalid.• Check that the user name and password are correct.
• Check that the ID and password for the destination folder are
correct.
• A password of 128 or more characters may not be
recognized."Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. E-
mail Size] in Scanner
Features."The file size per page has
reached the maximum e-
mail size specified in
[Scanner Features].Change the scanner features settings
as follows:
• Increase the e-mail size limit in [Max. E-mail Size].
• Change the [Divide & Send E- mail] setting to [Yes (per Page)] or
[Yes (per Max. Size)]. For details
about these settings, see "Send
Settings", Scan
.
"Sending the data has
failed. The data will be
resent later."A network error has
occurred and a file was not
sent correctly.Wait until sending is retried
automatically after the preset interval. If
sending fails again, contact your
administrator.10. Troubleshooting
206   
						

							MessageCausesSolutions"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status,
press [Scanned Files
Status]."Transmission has failed.
There was not enough free
space on the hard disk of the
SMTP server, FTP server, or
client computer at the
destination.Allocate sufficient space."Transmission has failed. To
check the current status,
press [Scanned Files
Status]."While a file was being sent,
a network error occurred
and the file could not be sent
correctly.If the same message appears again
after scanning again, the cause could
be a mixed network, or else network
settings were changed during WSD
scanner transmission. For details about
network error, contact your
administrator.
When data cannot be sent because a currently used file is selected
MessageCausesSolutions"Selected file is currently in
use. File name cannot be
changed."You cannot change the
name of a file whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the file name."Selected file is currently in
use. Password cannot be
changed."You cannot change the
password of a file whose
status is "Waiting..." or that is
being edited with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the password."Selected file is currently in
use. User name cannot be
changed."You cannot change the
sender's name whose status
is "Waiting..." or that is
being edited with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then change the user name.Messages Displayed When Using the Scanner Function
207  
						

							MessageCausesSolutions"Some of selected files are
currently in use. They could
not be deleted."You cannot delete a file
which is waiting to be
transmitted ("Waiting..."
status displayed) or whose
information is being
changed with
DeskTopBinder.Cancel transmission ("Waiting..." status
cleared) or the DeskTopBinder setting,
and then delete the file.
When data cannot be sent because there are too many documents or pages
MessageCausesSolutions"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"The file being stored has
exceeded the maximum
number of pages for one file.Specify whether to store the data or
not. Scan the pages that were not
scanned, and then store them as a new
file. For details about storing files, see
"Storing and Saving the Scanned
Documents", Scan
.
"Exceeded max. number of
stored files. Cannot send the
scanned data as capturing
files is unavailable."Too many files are waiting to
be delivered.Try again after they have been
delivered."Exceeded max. page
capacity per file. Press
[Send] to send the scanned
data, or press [Cancel] to
delete."The number of scanned
pages exceeded the
maximum page capacity.Select whether to send the data that
has already been scanned."Exceeded maximum
number of file to store.
Delete all unnecessary files."Too many files are waiting to
be delivered.Try again after they have been
delivered.10. Troubleshooting
208   
						

							When the WSD scanner function cannot be usedMessageCausesSolutions"Cannot communicate with
PC. Contact the
administrator."WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.For details about how to enable or
disable the WSD protocol, see Security
Guide
.
"Cannot start scanning
because communication was
failed."Scan Profile is not set on the
client computer.Set Scan Profile. For details about how
to do this, see "Creating a New Scan
Profile", Scan
.
"Cannot start scanning
because communication was
failed."The [Take no action] setting
has been selected on the
client computer, forcing the
client computer to remain
inactive when it receives
scan data.Open scanner properties, click the
[Events] tab, and then select [Start this
program] as the computer's response
on receipt of scan data. For details, see
your operating system's Help."Cannot start scanning.
Check the setting(s) on the
PC."The Scan Profile might be
incorrectly configured.Check the Scan Profile configuration."Could not send the data
because the PC timed out
before it was sent."A time out occurred when
using WSD Scanner. Time
outs occur when too much
time passes between
scanning an original and
sending its data. The
followings are likely causes
of time outs:
• Too many originals per set.
• Misfed originals.
• Transmission of other jobs.• Reduce the number of originals,and then scan again.
• Remove any misfed original, and then scan again.
• Use Scanner Journal to check there are no jobs awaiting
transmission, and then scan
again.Messages Displayed When Using the Scanner Function
209    
						

							When documents cannot be stored on a memory storage deviceMessageCausesSolutions"Cannot write on the
memory storage device
because remaining free
space is insufficient."The memory storage device
is full and scan data cannot
be saved. Even if the
memory storage device
appears to have sufficient
free space, data might not
be saved if the maximum
number of files that can be
saved is exceeded.• Replace the memory storage device.
• If the document is scanned as single-page or divided multiple
pages, data already written to the
memory storage device is saved
as is. Replace the memory storage
device, and then press [Retry] to
save the remaining data, or press
[Cancel] to redo the scan."Cannot write on the
memory storage device
because the device is write-
protected."The memory storage device
is write-protected.Unlock the write-protection on the
memory storage device."Cannot write on the
memory storage device.
Check the memory storage
device and machine
settings."The memory storage device
is faulty, or the file name
contains a character that
cannot be used.• Check to see if the memory storage device is defective.
• Check the memory storage device. It might be unformatted,
or its format might be
incompatible with this machine.
• Check the file name set at the time of scanning. For details about the
characters that can be used in file
names, see "Specifying the File
Name", Scan
.
"Exceeded max. page
capacity per file. Press
[Write] to write the scanned
data to the memory storage
device, or press [Cancel] to
delete."The scan could not be
completed because the
maximum number of pages
that can be scanned by this
machine was exceeded
during writing to the memory
storage device.Reduce the number of documents to be
written to the memory storage device,
and then try again.10. Troubleshooting
210