Ricoh Mp C5503 User Guide

							ProblemCausesSolutionsMisfeeds occur frequently.Paper of undetectable size
has been loaded.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• If you load a paper size that is not selected automatically, you need
to specify the paper size with the
control panel. For details about
specifying paper size with the
control panel, see "Changing to a
Size That Is Not Automatically
Detected", Paper Specifications
and Adding Paper
.
Misfeeds occur frequently.There is a foreign object on
the finisher tray.• Remove misfed paper. For details about removing jammed paper,
see "Removing Jammed Paper",
Troubleshooting
.
• Do not place anything on the finisher tray.
Cannot print in duplex
mode.You have selected a paper
tray that is not set for duplex
printing.Change the setting for "Apply Duplex"
in [System Settings] to enable duplex
printing for the paper tray. For details
about setting "Apply Duplex", see
"Tray Paper Settings", Connecting the
Machine/ System Settings
.
Cannot print in duplex
mode.You have selected a paper
type that cannot be used for
duplex printing.In [System Settings], select a paper
type that can be used for duplex
printing. For details about setting
"Paper Type", see "Tray Paper
Settings", Connecting the Machine/
System Settings
.
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.The Address Book cannot be
changed while deleting the
multiple stored documents.Wait a while, and then retry the
operation.When You Have Problems Operating the Machine
171       
						

							ProblemCausesSolutionsThe Address Book cannot be
changed from the display
panel.The Address Book cannot be
changed while it is being
backed up from Web Image
Monitor or other tools
running on the computer.• Wait until the Address Book backup is complete, and then try
to change the Address Book
again.
• If an SC997 error occurs, press [Exit].Cannot use Web Image
Monitor to print documents
stored in Document Server.When print volume limits are
specified, users cannot print
beyond their print volume
limit. Print jobs selected by
users who have reached
their print volume limits will
be canceled.• For details about specifying print volume limits, see Security Guide
.
• To view the status of a print job, see [Print Job History]. In Web
Image Monitor, click [Job] on the
[Status/Information] menu. And
then click [Print Job History] in
"Document Server".
The function does not run or
cannot be used.If you are not able to carry
out your job, it may be that
the machine is being used
by another function.Wait until the current job is completed
before trying again.
For details about Function
Compatibility, see "When Multiple
Functions Cannot Be Executed
Simultaneously", Troubleshooting
.
The function does not run or
cannot be used.The function cannot be
performed while the Address
Book is being backed up
from Web Image Monitor or
other tools running on the
computer.Wait a while. When the Address Book
backup is complete, the function will
be performed.Paper is bent.Paper may be bent when it is
ejected from the finisher
upper tray.Change the output tray to the finisher
shift tray.
• If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use the recommended paper. For details about recommended paper, see page 144
"Recommended Paper Sizes and Types".
10. Troubleshooting
172     
						

							When Multiple Functions Cannot Be Executed Simultaneously
If you are not able to carry out your job, it may be that the machine is being used by another function.
Wait until the current job is completed before trying again. In certain cases, you can carry out another job using a different function while the current job is being performed.
For details about Function Compatibility, see "Function Compatibility", Troubleshooting
.
When You Have Problems Operating the Machine
173   
						

							Messages Displayed When Using the Copy/
Document Server Function
• If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see page 144"Recommended Paper Sizes and Types".
MessageCausesSolutions"Cannot delete the folder
because it contains locked
files. Please contact the file
administrator."The folder cannot be deleted
because it contains a locked
original.Unlock the locked original to delete it.
For details about locked files, see
Security Guide
.
"Cannot detect original
size."The original placed on the
exposure glass is a non-
standard size.• Place the original on the exposure glass again. Face the original
down.
• If the machine cannot detect the size of the original, specify the
size manually - do not use Auto
Paper Select mode or the Auto
Reduce/Enlarge function. For
details about specifying the
settings, see "Sizes Detectable
with Auto Paper Select", Paper
Specifications and Adding Paper
.
"Cannot detect original
size."Original is not placed, or the
original placed on the
exposure glass is a non-
standard size.• Place the original correctly.
• Specify the paper size. • When placing an original directly on the exposure glass, the lifting/
lowering action of the ADF
triggers the automatic original
size detection process. Lift the
ADF by 30 degrees or more.10. Troubleshooting
174     
						

							MessageCausesSolutions"Cannot display preview of
this page."The image data may have
been corrupted.Press [Exit] to display the preview
screen without a thumbnail.
If the selected document contains
several pages, press [Switch] on the
"Display Page" area to change the
page, and then a preview of the next
page will appear."Cannot punch this paper
size."The Punch function cannot
be used with paper size
selected.For details about paper, see
"Specifications for Punch Unit (Internal
Finisher SR3130)", "Specifications for
Punch Unit (Finisher SR3140, Booklet
Finisher SR3150)", or "Specifications
for Punch Unit (Finisher SR3160,
Booklet Finisher SR3170)",
Maintenance and Specifications
.
"Cannot staple paper of this
size."The Staple function cannot
be used with paper size
selected.Select a proper paper size. For details
about paper, see "Specifications for
Internal Finisher SR3130",
"Specifications for Finisher SR3140",
"Specifications for Booklet Finisher
SR3150", "Specifications for Finisher
SR3160", or "Specifications for
Booklet Finisher SR3170",
Maintenance and Specifications
.
"Check paper size."An irregular paper size is
set.If you press the [Start] key, the copy
will start using the selected paper."Duplex is not available with
this paper size."A paper size not available in
Duplex mode has been
selected.Select a proper paper size. For details
about paper, see "Specifications for
the Main Unit", Maintenance and
Specifications
.
"Exceeded the maximum
number of sheets that can be
used. Copying will be
stopped."The number of pages the
user is permitted to copy has
been exceeded.For details about how to check the
number of copies available per user,
see Security Guide
.
Messages Displayed When Using the Copy/Document Server Function
175      
						

							MessageCausesSolutions"File being stored exceeded
max. number of pages per
file. Copying will be
stopped."The scanned originals have
too many pages to store as
one document.Press [Exit], and then store again with
an appropriate number of pages."Magazine or Booklet mode
is not available due to mixed
image mode."You selected the
"Magazine" or "Booklet"
function for originals
scanned using different
functions, such as copy and
printer.Make sure originals for the
"Magazine" or "Booklet" function are
scanned using the same function."Maximum number of sets is
n."
(A figure is placed at n.)The number of copies
exceeds the maximum copy
quantity.You can change the maximum copy
quantity from [Max. Copy Quantity] in
[General Features] under [Copier /
Document Server Features]. For details
about Max. Copy Quantity, see
"General Features", Copy/ Document
Server
.
"Memory is full. nn originals
have been scanned. Press
[Print] to copy scanned
originals. Do not remove
remaining originals."
("n" in the message
represents a changeable
number.)The scanned originals
exceed the number of pages
that can be stored in
memory.Press [Print] to copy scanned originals
and cancel the scanning data. Press
[Clear Memory] to cancel the scanning
data and not copy."Press [Continue] to scan
and copy remaining
originals."The machine checked if the
remaining originals should
be copied, after the scanned
originals were printed.Remove all copies, and then press
[Continue] to continue copying. Press
[Stop] to stop copying."Rotate Sort is not available
with this paper size."A size of paper for which
Rotate Sort is not available is
selected.Select a proper paper size. For details
about paper, see "Sort", Copy/
Document Server
.
10. Troubleshooting
176    
						

							MessageCausesSolutions"Stapling capacity
exceeded."The number of sheets per set
is over the staple capacity.Check the stapler capacity. For details
about the stapler capacity, see
"Specifications for Internal Finisher
SR3130", "Specifications for Finisher
SR3140", "Specifications for Booklet
Finisher SR3150", "Specifications for
Finisher SR3160", or "Specifications
for Booklet Finisher SR3170",
Maintenance and Specifications
.
"The selected folder is
locked. Please contact the
file administrator."An attempt was made to edit
or use a locked folder.For details about locked folders, see
Security Guide
.
• If you set [Memory Full Auto Scan Restart] in [Input / Output] of User Tools to [On], even if the memory becomes full, the memory overflow message will not be displayed. The machine will make
copies of the scanned originals first, and then automatically proceed to scan and to copy the
remaining originals. In this case, the resulting sorted pages will not be sequential. For details about Memory Full Auto Scan Restart, see "Input / Output", Copy/ Document Server
.
Messages Displayed When Using the Copy/Document Server Function
177      
						

							Messages Displayed When Using the Facsimile
FunctionMessageCausesSolutions"Cannot find the specified
path. Please check the
settings."The name of the computer or
folder entered as the
destination is wrong.Check that the computer name and the
folder name for the destination are
correct."Error occurred, and
transmission was
cancelled."• Original jammed during Immediate Transmission.
• A problem occurred in the machine, or noise
occurred on the
telephone line.Press [Exit], and then send the
documents again."Functional problem
occurred. Stopped
processing."The power was turned off
while the machine was
receiving a document by
Internet Fax.Even if you turn on the power
immediately, depending on the mail
server, the machine might not be able
to resume reception of the Internet Fax
if the timeout period has not expired.
Wait until the mail server's timeout
period has expired, and then resume
reception of the Internet Fax. For
details about reception of the Internet
Fax, contact your administrator."Functional problems with
facsimile. Data will be
initialized."There is a problem with the
fax.Record the code number shown on the
screen, and then contact your service
representative. Other functions can be
used."Memory is full. Cannot
scan more. Transmission will
be stopped."The memory is full.If you press [Exit], the machine returns
to standby mode and starts transmitting
the stored pages.
Check the pages that have not been
sent using the Communication Result
Report, and then resend those pages."Put original back, check it
and press the Start key."Original jammed during
Memory Transmission.Press [Exit], and then send the
documents again.10. Troubleshooting
178  
						

							MessageCausesSolutions"Some page(s) are near
blank."The first page of the
document is almost blank.The original's blank side might have
been scanned. Be sure to place your
originals correctly. For details about
determining the cause of blank pages,
see "Detecting Blank Pages", Fax
.
• Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings fromWeb Image Monitor, see Web Image Monitor Help.
• If the paper tray runs out of paper, "There is no paper. Load paper." appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even
if the message appears on the screen. You can turn this function on or off with "Parameter Settings".
For details about how to do this, see "Parameter Settings", Fax
.
When There Is a Problem Specifying the Network Settings
MessageCausesSolutions"Check whether there are
any network problems."
[13-10]The alias telephone number
you entered is already
registered on the gatekeeper
by another device.• Check that the correct alias phone number is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-11]Cannot access gatekeeper.• Check that the correct gate keeper address is listed in [H.323
Settings] of [Facsimile Features].
For details about H.323 Settings,
see "Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
Messages Displayed When Using the Facsimile Function
179       
						

							MessageCausesSolutions"Check whether there are
any network problems."
[13-17]Registering of user name is
rejected by SIP server.• Correct that the correct SIP Server IP Address and SIP User Name
are listed in [SIP Settings] of
[Facsimile Features]. For details
about SIP Settings, see "Initial
Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-18]Cannot access SIP server.• Check that the correct SIP Server IP Address is listed in [SIP
Settings] of [Facsimile Features].
For details about SIP Settings, see
"Initial Settings", Fax
.
• For details about network problems, contact your
administrator.
"Check whether there are
any network problems."
[13-24]The password registered for
the SIP server is not the same
as the password registered
for this machine.For details about network problems,
contact your administrator."Check whether there are
any network problems."
[13-25]In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.• Check that IPv4 in [Effective Protocol] is set to "Active" in
[System Settings]. For details
about effective protocol, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• Check that the correct IPv4 address is specified for the
machine in [System Settings]. For
details about IPv4 address, see
"Interface Settings", Connecting
the Machine/ System Settings
.
• For details about network problems, contact your
administrator.
10. Troubleshooting
180