Panasonic UF 6100 YR User Manual

							Troubleshooting
131
Problem So lving
TAM Interface Trouble 
in Unattended TAM I/F 
Mode (OUT Mode)Cannot utilize the 
remote turn-on feature 
of the telephone 
answering machine 
(TAM). The fax 
machine always 
answers after the 8th 
ring.This  feature is  not compatible. The  fax machine  is designed to 
answer after 8 rings if the TAM does not answer.--
Fax machine will not 
start up when the 
telephone answering 
machine is set to give 
only an outgoing 
message (OGM).TAM that gives outgoing announcement only is not 
compatible. The fax machine will work with a TAM that will 
record Incoming message (ICM).--
A beep...beep  sound is 
recorded on the 
telephone answering 
machine.Speak a little slower between each word while recording an 
outgoing message (OGM).--
Fax machine starts up 
in the middle of the 
outgoing message 
even though the caller 
wants to leave a voice 
message.Make sure the outgoing message (OGM) does not have a 
silent pause longer than 5 seconds.--
Cannot record any 
incoming message 
(ICM). The  fax machine 
always starts up at the 
end of the OGM and 
before the tape 
advances to the end of 
last ICM. (Your TAM 
only uses a single 
cassette tape to give 
OGM and record ICM.)Set Fax Parameter No. 20 (SILENT DETECTION) to 
Invalid.And, instruct the calling party to press   twice on 
their touch-tone phone during the OGM to start up your fax 
machine remotely.37
Cannot receive from a 
machine that does not 
send CNG signal (a 
short beep tone every 
3 seconds) after 
dialling.Set Fax Parameter No. 20 (SILENT DETECTION) to 
Valid.Or, Instruct  the calling  party to  press   twice  on their 
touch-tone phone during the OGM to start up your fax 
machine remotely.37
Cannot retrieve 
message from the 
answering machine 
remotely, the fax 
machine always starts 
up after the command 
code is entered.Set Fax Parameter No. 20 (SILENT DETECTION) to Invalid. 37
Cannot receive a fax 
message, but can 
record voice message.Check your outgoing message, if it is too long, the calling fax 
machine may have timed out. Try to shorten your outgoing 
message to less than 15 seconds, or ask the calling party to 
program your telephone number in their fax machine with 3 
pauses and a # at the end. (ex. 5551212 PAUSE  PAUSE  
PAUSE #)--
Mode Symptom Cause / Action page
Continued on the next page...
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							Troubleshooting
132
TAM Interface Trouble 
In Unattended Fax 
Mode (OUT Mode)Fax machine will not 
start  to receive with  the 
telephone answering 
machine in the auto-
answer mode.Increase the ring count for detection on the telephone 
answering machine.--
Mode Symptom Cause / Action pa ge
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							Troubleshooting
133
Problem So lving
When something unusual occurs, the display may show one of the Information Codes  listed below.  These
will help you to identify and correct the problem.
Information Codes
In fo. 
Co deMeaning Action page
001 Recording paper jammed when feeding from the 1st 
cassette.Remove the jammed paper. 136
002 Recording paper jammed when feeding from the 2nd 
cassette.Remove the jammed paper. 136
007 Recording paper did not completely exit out of 
machine.Remove the Toner Cartridge and remove the 
jammed paper.136
010 No recording paper. Load the recording paper. 18
011 Recording Paper Cassette is not installed properly. Install the Recording Paper Cassette. --
030 Document is misfeeding. 1. Reload the document properly. 
2. Remove the document jam.
3. Adjust ADF.41
137
140
031 Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).1. Reload the document properly. 
2. Remove the document jam.41
137
041 Out of toner. Replace the Toner Cartridge. 16
043 Toner is getting low.
045 Toner Cartridge is not installed. Install the Toner Cartridge. 16
060 Printer Cover is open. Close the Printer Cover. --
061 ADF Door is open.  Close the ADF Door. --
400 During initial handshake, receiving station did not 
respond or communication error occurred.1. Check with the other party.
2. Reload the document and send again.--
401 Remote station required a Receiving Password to 
receive the document.
Remote station does not have Confidential Mailbox.
Remote  station  requires the sending unit’s ID  Number. 
(Fax Telephone Number)Check the remote station.
Program your ID Number (Fax Telephone 
Number). (See page 29)--
402 During initial handshake, communication error 
occurred.Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set POLLED=ON. --
404/405 During initial handshake, communication error 
occurred.Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective 
Reception mode.Check the password or the telephone number 
in One-Touch or Abbreviated station.101
103
104
407 No confirmation from the receiving station for the 
previous page sent.Wait a few minutes and send again. --
408/409 Remote side confirmation of previous page is illegible. Wait a few minutes and send again. --
410 Communication aborted by the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 74
Continued on the next page...
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							Troubleshooting
134
Information Codes
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 74
415 Polling transmission error. Check the polling password. 74
416/417
418/419Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no 
command from the transmitting side.1. Remote side misdial.
2. Check with the other party.--
422/427 Interface is incompatible. Check with the other party. --
434 Communication error occurred while receiving. Check with the other party. --
436/456
490Received data has too many errors. Check with the other party. --
456 • Unit received a confidential document or was 
requested to be polled of a confidential document 
under any of following conditions.
1. Not enough space in memory to receive the 
confidential document.
2. Confidential Mailbox is full.
3. While printing received document.
• Unit was requested to relay a document.1. Print a File List and check the contents.
2. Wait until unit finishes printing.83
492/493 
494Communication error occurred while receiving. Check with the other party. --
495 Telephone line disconnected. Check with the other party. --
501/502 Communication error occurred using the internal V.34 
Modem.Check with the other party. --
540/541 
542/543
544Communication error occurred while transmitting. 1. Reload the document and send again.
2. Check with the other party.--
550 Telephone line disconnected. Check with the other party. --
554/555 Communication error occurred while receiving. Check with the other party. --
580 Sub-address transmission to a unit that has no Sub-
address function.Check the remote station. 102
581 Sub-address Password transmission to a unit that has 
no Password Sub-address function.Check the remote station. 102
623 No document loaded on the ADF. Reload the document and send again. --
630 Redial was not successful due to a busy line. Reload the document and send again. --
631 During dialling, STOP was pressed. Reload the document and send again. --
634 Redial was not successful due to no response from 
the called station or wrong number dialled.
Note: If busy tone was not detected, the machine will 
only redial once.Check the telephone number and send again. --
638 Power failure occurred during the communication. Check the power cord and plug. 22
800/816
825Unit was requested to relay a document or 
Confidential Communication but has no capability.Check with the other party. --
Info. 
Cod eMe aning Action page
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							Troubleshooting
135
Information Codes
Problem So lvingNOTE1. After identifying the problem and verifying the recommended action, if the information Codes 
keep reoccuring or for help on Information Codes that appear on your machine but are not 
listed above, please contact your local Panasonic Authorized Dealer. 815 Mailbox is full. Install Optional Flash Memory Card. 146
870 Memory overflow occurred while storing documents 
into memory for transmission.Transmit documents without storing into 
memory.52
In fo. 
Co deMeaning Action page
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							Troubleshooting
136
If the recording paper becomes jammed in the machine, the display will show an Information Code 001, 
002, 007 or 008.
NOTE1. The Recording Paper Jam message display is reset only by opening and closing of the Printer 
Cover.
Clearing a Recording Paper Jam
To clea r the jam, Info. Code 00 1, 002 or 008
1(1) Slide out the Paper Cassette and remove 
the Paper Cassette Cover.
(2) Remove the jammed or wrinkled paper and 
reload the recording paper into the paper 
cassette.
To clear the jam, Info. Code 007
1(1) Open the Printer Cover.
(2) Remove the Toner Cartridge.
(3) Remove the jammed paper.
Note:1 If at all possible, try removing the 
jammed paper from inside of the 
unit first (as shown in the upper 
figure) to prevent toner that has 
not been fused on the paper from 
rubbing off and dirtying the Fuser 
Roller.
2 To remove the jammed paper 
from the rear of the unit (as 
shown in the lower figure), 
remove the Recording Paper 
Tray Assembly first and gently 
pull the jammed paper straight 
out; taking care not to tear it.
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							Troubleshooting
137
Problem So lving
If a document becomes jammed in the machine, the display will show the Information Code 030 or 031.
Clearing a Document Jam
To clear the jam
1(1) Open th e ADF Door.
(2) Remove the jammed document.
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							Troubleshooting
138
If the receiving party reports that the received documents were black, or contained black lines, try making a 
copy on your unit to verify.  If the copy is black or has black lines, the document Scanning Area is probably 
dirty and must be cleaned.
Cleaning the Document Scanning Area
To clea n the Scanning Area
1Open the ADF Door.
2Wipe the Scanning Area gently with a soft 
cloth gauze wet with ethyl alcohol.  Be sure to 
use a clean cloth, the scanning area can be 
easily scratched.
ADF Door
Scanning Area
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							Troubleshooting
139
Problem So lving
If you find toner on the back of the recording paper, the printer roller in the fuser unit is probably dirty.
NOTE1. If you have installed the optional cassette(s), load the Cleaning Charts into the upper cassette.
Cleaning the Printer Roller
To clean the Printer Rollers
1
   
1: CLE AN  R OLL ER ?
3: PRI NT  O RDE R  FO RM?
2
 
The machine will prin t out 3 Cleaning  Charts.
Then, return to standby.
* PRI NT IN G *
CL EAN IN G CHA RT S
3
Load the Cleaning Charts into the cassette face down.
 (Se e N ote 1)
4
   
1: CLE AN  R OLL ER ?
3: PRI NT  O RDE R  FO RM?
5
The Machine will feed out the cha rts and cle an the printer roller.
* CLE AN IN G *  
PR INT ER  R OLL ER
78
11

HOW TO LOAD THE CLEANING CHARTS
1.REMOVE THE PAPER CASSETTE
(If multiple cassette configuration, REMOVE THE UPPER PAPER CASSETTE)
2.SET THESE 3 CLEANING CHARTS IN THE CASSETTE FACE DOWN
3.RE-INSTALL THE PAPER CASSETTE
4.PRESS [FUNCTION][7][8][SET][1][2]
  TO START CLEANING
5.DISPOSE OF THE CLEANING CHARTS
*** SET THIS END TOWARDS THE FRONT, FACE DOWN ***
78
12
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							Troubleshooting
140
If document misfeeding occurs frequently, we suggest you adjust the ADF.
Adjusting the Automatic Document Feeder (ADF)
To adjust the ADF
1Slide the Pressure Adjusting Lever to the 
desired position depending on the condition.
Position Con dition
To prevent no feed trouble
Standard position
To prevent multiple feed trouble1
2
3
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