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Panasonic Kx Tva50 Installation Manual

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    							Introduction
    About this Manual This Installation Manual is designed to serve as an overall technical reference for the KX-TVA50/
    KX-TVA200. It provides instructions for installing the VPS hardware, configuring the connected PBX for use
    with the VPS, and getting started with the KX-TVA Maintenance Console software. This manual is divided into
    the following sections:
    Section  1  Voice Processing System Overview
    This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS
    can do, and how it is connected to and interacts with the PBX.
    Section  2  Installation
    This section explains how to install the VPS and its optional cards.
    Section  3  Installing KX-TVA Maintenance Console
    This section explains how to install KX-TVA Maintenance Console on a PC.
    Section  4  PBX Programming for APT/DPT Integration
    This section explains how to configure selected Panasonic PBXs to use APT/DPT Integration with the VPS.
    Section  5  PBX Programming for Inband Integration (KX-TVA50 only)
    This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS.
    Section  6  Configuring the System
    This section explains how to configure the VPS for basic operation.
    Section  7  Configuring VPS Features via PC Programming
    This section explains how to configure the PBX via PC Programming to use certain VPS features.
    Section  8  System Maintenance
    This section describes how to perform common maintenance procedures.
    Index
    An alphabetical listing of features and terms, as well as the page numbers of related sections.Document Version  3.0  2010/06Installation Manual11Introduction 
    						
    							About the Other ManualsAlong with this Installation Manual, the following manuals are available:
    Feature Manual
    The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains
    what the VPS can do, and how to obtain the most of its many features. Sections from the  Feature Manual are
    listed throughout this manual for your reference.
    Programming Manual
    The Voice Processing System Programming Manual is an overall reference for programming the VPS using
    KX-TVA Maintenance Console. It explains how to use KX-TVA Maintenance Console and obtain the most out
    of system administration. Sections from the Programming Manual are listed throughout this manual for your
    reference.
    Manager’s Manual
    The Voice Processing System Manager’s Manual describes the programming and maintenance features
    available to the System Manager and Message Manager. Relevant sections from the Manager’s Manual are
    listed throughout this manual for your reference.
    Subscriber’s Manual
    The Voice Processing System Subscriber’s Manual describes how subscribers can access commonly used
    VPS features and functions with their extensions and mailboxes. Relevant sections from the Subscriber’s
    Manual are listed throughout this manual for your reference.
    Glossary
    The Voice Processing System  Glossary is an alphabetical listing of features, terms, and abbreviations, as well
    as their definitions.
    Note •For KX-TD500, KX-TDE series, KX-TDA series, and KX-TAW series PBXs, the term  "trunk (CO line) " used
    in this manual indicates a trunk (CO line) group.
    Trademarks •Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft
    Corporation in the United States and/or other countries.
    • Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the
    United States and other countries.
    • All other trademarks identified herein are the property of their respective owners.
    • Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.12Installation ManualDocument Version  3.0  2010/06Introduction 
    						
    							Table of Contents1 Voice Processing System Overview .. ..................................................17
    1.1 Basic System Construction .. ......................................................................................... 18
    1.1.1 Main Unit .. ...................................................................................................................... 18
    1.1.2 System Connection Diagram .. ........................................................................................ 19
    1.1.3 Options .. ......................................................................................................................... 20
    1.1.4 Initial Configuration and Expansion Capabilities .. ..........................................................20
    1.1.5 Installer Equipment and Software Requirements .. .........................................................20
    1.1.6 Recommendations for System Configuration .. ...............................................................21
    1.1.7 Compatible PBXs .. ......................................................................................................... 23
    1.2 Voice Mail Integration .. ................................................................................................... 24
    1.2.1 Overview .. ...................................................................................................................... 24
    1.2.2 Connection Examples—KX-TVA50 .. .............................................................................. 25
    1.2.3 Connection Examples—KX-TVA200 .. ............................................................................28
    1.3 Specifications .. ................................................................................................................ 29
    2 Installation .. ............................................................................................ 33
    2.1 Before Installation .. ......................................................................................................... 34
    2.2 Unpacking .. ...................................................................................................................... 37
    2.3 Names and Locations .. ................................................................................................... 38
    2.4 Installation Overview .. .................................................................................................... 43
    2.5 Opening/Closing the Covers .. ........................................................................................ 44
    2.6 Removing the Dummy Cover Plates .. ...........................................................................48
    2.7 Installing Optional Cards—KX-TVA50 .. .........................................................................49
    2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) .. ...............................................................50
    2.7.2 2-Port Digital Expansion Card (KX-TVA503) .. ................................................................52
    2.7.3 Memory Expansion Card (KX-TVA524) .. .......................................................................54
    2.7.4 LAN Interface Card (KX-TVA594) .. ................................................................................ 55
    2.7.5 Modem Card (KX-TVA296) .. .......................................................................................... 57
    2.8 Installing Optional Cards—KX-TVA200 .. .......................................................................59
    2.8.1 4-Port Digital Expansion Card (KX-TVA204) .. ................................................................60
    2.8.2 Modem Card (KX-TVA296) .. .......................................................................................... 63
    2.9 PBX Connections .. .......................................................................................................... 64
    2.9.1 Connecting to the PBX .. ................................................................................................. 64
    2.9.2 Modular Plug Connection .. ............................................................................................. 65
    2.10 PC Connection .. .............................................................................................................. 66
    2.10.1 USB Connection .. ........................................................................................................... 66
    2.10.2 LAN Connection .. ........................................................................................................... 67
    2.10.3 Modem Connection .. ...................................................................................................... 67
    2.11 Frame Ground Connection .. ........................................................................................... 69
    2.12 Connecting the AC Adaptor .. ......................................................................................... 70
    2.13 Securing the Cables .. ...................................................................................................... 72
    2.14 Initializing the VPS During Installation .. .......................................................................74
    2.15 Wall Mounting .. ................................................................................................................ 75
    2.15.1 Wall Mounting the VPS .. ................................................................................................ 75
    2.15.2 Wall Mounting the AC Adaptor .. ..................................................................................... 79
    3 Installing KX-TVA Maintenance Console .. ...........................................85
    3.1 Overview .. ........................................................................................................................ 86
    3.2 KX-TVA Maintenance Console Installation .. .................................................................87
    3.3 Starting KX-TVA Maintenance Console .. ......................................................................89
    4 PBX Programming for APT/DPT Integration .. ......................................93Document Version  3.0  2010/06Installation Manual13
    Table of Contents 
    						
    							4.1 Guidelines for APT/DPT Integration ..............................................................................94
    4.1.1 What is APT/DPT Integration? .. ..................................................................................... 94
    4.1.2 When to Use APT/DPT Integration .. .............................................................................. 94
    4.1.3 APT/DPT Integration Features .. ..................................................................................... 94
    4.2 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for DPT Integration .. ...................................................................................................................... 97
    4.2.1 Installing Prompt Data for the VM Menu Feature .. .......................................................106
    4.3 KX-TA824 PBX Programming for APT Integration .. ...................................................107
    4.4 KX-TD Series PBX Programming for DPT Integration .. .............................................112
    4.4.1 KX-TD Series PBX Programming via the Manager’s Extension .. ................................112
    4.4.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool .. ......113
    4.5 KX-TD500 PBX Programming for DPT Integration .. ...................................................115
    4.6 KX-TA Series PBX Programming for APT Integration .. .............................................121
    4.7 Completing the PBX-VPS Connection .. ......................................................................123
    5 PBX Programming for Inband Integration (KX-TVA50 only) .. ..........125
    5.1 Guidelines for Inband Integration .. .............................................................................. 126
    5.1.1 What is Inband Integration? .. ....................................................................................... 126
    5.1.2 When to Use Inband Integration .. ................................................................................. 126
    5.1.3 PBX Requirements for Inband Integration .. ..................................................................126
    5.2 PBX Settings for Inband Integration .. .........................................................................129
    5.2.1 General Guidelines and Definitions .. ............................................................................ 129
    5.2.2 Global Parameters .. ..................................................................................................... 129
    5.2.3 PBX Parameters .. ......................................................................................................... 130
    5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration .. .................................................................................................................... 135
    5.4 KX-TA824 PBX Programming for Inband Integration .. ..............................................144
    5.5 KX-TD Series PBX Programming for Inband Integration .. ........................................149
    5.5.1 KX-TD Series PBX Programming via the Manager’s Extension .. ................................149
    5.5.2 KX-TD Series PBX Programming via the Operating and Maintenance Tool .. ..............149
    5.6 KX-TD500 PBX Programming for Inband Integration .. ..............................................150
    5.7 KX-TA Series PBX Programming for Inband Integration .. ........................................160
    6 Configuring the System .. ..................................................................... 163
    6.1 Starting Up .. ................................................................................................................... 164
    6.1.1 Before Programming .. .................................................................................................. 164
    6.1.2 Quick Setup .. ................................................................................................................ 164
    6.2 Centralized Voice Mail .. ................................................................................................ 178
    6.2.1 Changing the Mailbox No. Length Mode .. ....................................................................179
    6.2.2 Changing the Maximum Length of Mailbox Numbers .. ................................................179
    7 Configuring VPS Features via PC Programming .. ............................181
    7.1 KX-TDE, KX-TDA, and KX-TAW Series Programming for VPS Features .. ...............182
    7.1.1 Live Call Screening Assignment via PC Programming .. ..............................................182
    7.1.2 Button Assignment via PC Programming .. ...................................................................183
    7.2 KX-TA824 Programming for VPS Features .. ...............................................................184
    7.2.1 Live Call Screening Assignment via PC Programming .. ..............................................184
    7.2.2 Button Assignment via PC Programming .. ...................................................................186
    7.3 KX-TD500 Programming for VPS Features .. ...............................................................187
    7.3.1 Live Call Screening Assignment via PC Programming .. ..............................................187
    7.3.2 Button Assignment via PC Programming .. ...................................................................188
    8 System Maintenance .. .......................................................................... 191
    8.1 Initializing the VPS .. ...................................................................................................... 192
    8.2 Backing Up the System .. .............................................................................................. 19514Installation ManualDocument Version  3.0  2010/06
    Table of Contents 
    						
    							8.3 Restarting the VPS ........................................................................................................ 197
    9 Revision History .. ................................................................................. 199
    9.1 KX-TVA50/KX-TVA200 Version 3.0 .. ............................................................................ 200
    9.2 KX-TVA50/KX-TVA200 Version 2.1 .. ............................................................................ 200
    9.3 KX-TVA50/KX-TVA200 Version 2.0 .. ............................................................................ 200
    Index ............................................................................................................ 201Document Version  3.0  2010/06Installation Manual15
    Table of Contents 
    						
    							16Installation ManualDocument Version  3.0  2010/06
    Table of Contents 
    						
    							Section  1
    Voice Processing System Overview
    This section provides a basic introduction to the VPS
    and its specifications. It briefly explains what the VPS
    can do, and how it is connected to and interacts with the
    PBX.Document Version  3.0  2010/06Installation Manual17 
    						
    							1.1  Basic System Construction
    1.1.1  Main Unit The KX-TVA50  is equipped with 2 jacks in its initial configuration, and its flash memory card provides 4 hours
    of recording capacity. The  KX-TVA200 is equipped with 2 jacks in its initial configuration, and its hard disk drive
    provides 1000 hours of recording capacity. Both systems can be expanded by adding optional service cards.
    KX-TVA50
    1. Main Board
    2. Front Cover
    3. Factory-installed Flash Memory Card
    4. Cable Cover
    KX-TVA200
    1. Main Board
    2. Front Cover
    3. 3.5" Hard Disk Drive
    4. Factory-installed Port Card
    5. Cable Cover
    18Installation ManualDocument Version  3.0  2010/061.1.1 Main Unit1
    3 24 1
    4 3 25  
    						
    							1.1.2  System Connection DiagramDocument Version  3.0  2010/06Installation Manual191.1.2 System Connection DiagramRemote PC
    Voice Processing System
    PC PC PCPCUSB LANPBX PBX
    Server PC Internal
    ModemInternal
    Modem DPT/APT/Inband
    InterfaceDPT
    Interface
    KX-TVA50
    KX-TVA50KX-TVA200KX-TVA200KX-TVA50
    KX-TVA200 Telephone Company Lines  
    						
    							1.1.3  OptionsOptional Cards—KX-TVA50ModelModel NameMaximum QuantityKX-TVA5022-Port Hybrid Expansion Card2KX-TVA5032-Port Digital Expansion Card2KX-TVA524Memory Expansion Card1KX-TVA594LAN Interface Card1KX-TVA296Modem Card1
    Optional Cards—KX-TVA200
    ModelModel NameMaximum QuantityKX-TVA2044-Port Digital Expansion Card5KX-TVA296Modem Card1
    1.1.4  Initial Configuration and Expansion Capabilities
    SpecificationKX-TVA50KX-TVA200No. of PortsInitial Configuration24Maximum624Recording TimeInitial Configuration4 hours1000 hoursMaximum8 hours—
    1.1.5  Installer Equipment and Software RequirementsThe installer must use a PC and the KX-TVA Maintenance Console software to configure and customize the
    VPS. The PC can be connected via the built-in USB port of the VPS, or can access the VPS over a local
    network via the built-in LAN port (KX-TVA200) or an optional KX-TVA594 LAN Interface Card (KX-TVA50).
    Off-site programming is also possible provided an optional KX-TVA296 Modem Card is installed in the VPS.
    For more information, see Section  3  Installing KX-TVA Maintenance Console.
    20Installation ManualDocument Version  3.0  2010/061.1.5 Installer Equipment and Software Requirements 
    						
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