Panasonic Kx Tva50 Installation Manual
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•Reconnect Sequence on No Answer Tells the VPS how to return to the caller if the called extension does not answer. PBXs differ in how they handle this function. Test from an SLT to determine the sequence. • Reconnect Sequence on Refuse Call Tells the VPS how to return to the caller if the called extension ’s owner has enabled Call Screening to not take the call. PBXs differ in how they handle this function. Test from an SLT to determine the sequence. • Light-On Sequence for Message Waiting Lamp This is the dialing sequence that the VPS must use to turn on a message waiting lamp at an extension. • Light-Off Sequence for Message Waiting Lamp This is the dialing sequence that the VPS must use to turn off a message waiting lamp at an extension. • Message Waiting Lamp Retry Time Specifies the number of times to retry the Message Waiting Lamp light-on/light-off process. This parameter is enabled only when the integration mode is Inband Integration or No Integration. • Message Waiting Lamp Interval Time Specifies the time between retries for the Message Waiting Lamp light-on/light-off process. This parameter is enabled only when the integration mode is Inband Integration or No Integration. • Call Waiting Sequence This sequence is carried out by the VPS to perform call waiting when the called extension is busy. PBXs differ in how they handle this function. Test from an SLT to determine the sequence. • Release Sequence for Call Waiting This sequence is carried out by the VPS to release call waiting. PBXs differ in how they handle this function. Test from an SLT to determine the sequence. • Receiving Caller ID Enables or disables the VPS to receive Caller ID from the PBX while receiving a call. • Waiting Time for Receiving Caller ID Specifies the length of time that the VPS waits before receiving Caller ID from the PBX.Document Version 3.0 2010/06Installation Manual1315.2.3 PBX Parameters
Inband SignalingThese parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T series system, these parameters will be automatically set. If another type of PBX is used, check the system ’s Installation Manual for settings.Code (default)Call StateSent to the Voice Mail Port When...1Ringback ToneThe extension dialed is ringing.2Busy ToneThe extension dialed is busy. 3 Reorder ToneAn invalid extension number is dialed or the call is inadvertently connected to another Voice Mail port (also heard when no DTMF receiver is available to the Voice Mail extension).4DNDThe extension dialed has set the Do Not Disturb feature (DND).5AnswerThe extension dialed is answered. 6 Forwarded to Voice Mail (Ringing)The extension dialed is forwarded to Voice Mail and another Voice Mail port is able to answer. (This lets the first Voice Mail port, usually an Auto Attendant, send the call to the other Voice Mail port.) 7 Forwarded to Voice Mail (Busy)The extension dialed is forwarded to Voice Mail and no other Voice Mail ports are available to accept the call. (This signals the Voice Mail port, usually Auto Attendant, to let the caller leave a message.)8Forwarded to Extn.The extension dialed is forwarded to another non-Voice Mail extension.9Confirmation ToneThe Message Waiting Lamp On or Message Waiting Lamp Off code is dialed successfully. #9 DisconnectThe caller disconnects. The telephone company must set a CPC signal to the PBX line for this signal to work for trunk (CO line) calls. Digit Translation Table Parameters These parameters allow PBXs that have a fixed Follow-on ID sequence to be used with the VPS. For example, a Follow-on ID sequence of [ 1001] can be changed to [#61001] by using these parameters. • Inter-Digit Timeout This parameter defines the interval of incoming signals (Follow-on ID) from the PBX to the VPS. • Translation Table When the system receives digits within the inter-digit time, it checks them against the input table. If they are found, the VPS translates the digits according to the table. 132Installation ManualDocument Version 3.0 2010/065.2.3 PBX Parameters
Transfer to Outside ParametersThese parameters specify how the VPS will transfer calls to trunks (CO lines) from the following services: Custom Service, Call Transfer Service, and Personal Custom Service. Outside Transfer Sequence • Call Transfer to Outside Sequence Specifies the sequence the VPS uses to transfer calls to trunks (CO lines). • Call Transfer to Outside Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the transferred party is busy. • Call Transfer to Outside Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the transferred party does not answer. • EFA Transfer Sequence Specifies the sequence the VPS uses to transfer calls to trunks (CO lines) using EFA (External Feature Access). • EFA Transfer Reconnect Sequence on Busy Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA (External Feature Access) is busy. • EFA Transfer Reconnect Sequence on No Answer Specifies the sequence the VPS uses to reconnect the line when the party transferred with EFA (External Feature Access) does not answer. • Call Transfer to Outside Answer Mode Specifies the answering method the VPS uses to recognize whether the destination party has answered the transferred trunk (CO line) call. • Ignore Received First DTMF If the PBX sends a DTMF signal to the VPS when the VPS attempts to transfer a call to an outside telephone, set this parameter to "Enable".Document Version 3.0 2010/06Installation Manual1335.2.3 PBX Parameters
Sequences for Voice Mail IntegrationUse the KX-TVA Maintenance Console software to program the following sequences using the sequence codes listed here. PBX TypeT308 T616T1232 TA Series T96T336 TA1232 TD1232 TD816 TD308 TD500 TDE TDA TAW Series Other Manufacturers Operator Transfer SequenceFTXFTXFTXFTXFTXFTXFTXFXExtension Transfer SequenceFTXFTXFTXFTXFTXFTXFTXFXAlternate Extension Transfer SequenceFTXFTXFTXFTXFTXFTXFTXFXReconnect Sequence on BusyF,,F,,F,,F,,F,,F,,F,,F,,Reconnect Sequence on No AnswerF,,F,,F,,F,,F,,F,,F,,F,,Reconnect Sequence on Refuse CallF,,F,,F,,F,,F,,F,,F,,F,,Light-On Sequence for Message Waiting LampN/AT701X#T#91XT9XT701XT701XT701X*1Light-Off Sequence for Message Waiting LampN/AT702X#T#90XT#9XT700XT700XT700X*1Call Waiting SequenceN/A2N/AN/A111*1Release Sequence for Call WaitingN/AFN/AN/AFFF*1 *1 Check with manufacturer. N/ANot AvailableThe remainder of this section consists of step-by-step guides for software verification and programming for select Panasonic PBX systems.134Installation ManualDocument Version 3.0 2010/065.2.3 PBX Parameters
5.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with a KX-TDE, KX-TDA, or KX-TAW series PBX, however, Inband Integration is necessary when the PBX has available SLT ports but no available DPT ports. The screen shots shown in this section are for the KX-TDA200. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information. 1. Assignment of VM (DTMF) Group a. Go to the Groups-VM(DTMF) Group-Group Setting screen. b. Assign a floating extension number to the desired VM (DTMF) Group. c. Select AA as the service type. d. Assign extension numbers to Extension Number of the SLT Port connected to VM . Incoming calls will hunt starting at the lowest VM Port number. e. Click Apply to save the changed data. 2.Program the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming trunk (CO line) calls promptly. See Example Settings (1) later in this section. • The VPS answers when the operator does not take the call after a specified time. See Example Settings (2) later in this section. • The VPS answers when an Incoming Call Distribution (ICD) group does not take the call after a specified time. See Example Settings (3) later in this section. Document Version 3.0 2010/06Installation Manual1355.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration
Example Settings (1) Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). 1. Go to the CO & Incoming Call-DIL Table & Port Setting screen. 2. Assign the DIL Destination for each time mode and trunk (CO line) to a floating extension number (VPS Port). 3. Click Apply to save the changed data. Calls received on the assigned trunks (CO lines) will be directed to the VPS. The VPS will answer those calls using the service (AA, VM, Custom Service, etc.) assigned to each VPS port through VPS programming. Note •The above screen output appears only when all the trunk (CO line) cards mounted on your PBX are LCOT8 cards. 136Installation ManualDocument Version 3.0 2010/065.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration
Example Settings (2) Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. 1. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature). a. Go to the CO & Incoming Call-DIL Table & Port Setting screen. b. Assign the DIL Destination for each time mode and trunk (CO line) to a specific extension number (operator extension). c. Click Apply to save the changed data. 2.Program the PBX so that unanswered calls to the operator are redirected to the VPS (Intercept Routing No Answer feature). a. Go to the Extension-Wired Extension-Extension Settings screen. b. Assign the Intercept Destination for the operator’s extension to a floating extension number (VPS Port) for each time mode. Document Version 3.0 2010/06Installation Manual1375.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration
c.Click Apply to save the changed data. 3.Set the amount of time that passes before a call is considered to be unanswered, and therefore forwarded to the VPS. a. Go to the System-Timers & Counters-CO / Extension screen. b. Assign the Intercept Timer parameter. 138Installation ManualDocument Version 3.0 2010/065.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration
c.Click Apply to save the changed data. 4.Program the PBX so that it will direct intercepted calls to the VPS. a. Go to the Groups-VM(DTMF) Group-System Setting screen. b. Select None, Answer by Mailbox , or AA as the parameter for Intercept Routing to the VPS Sequence . This parameter determines which DTMF command the PBX will send to the VPS in order to select the desired service (AA, VM, Custom Service, etc.). If using a Custom Service, select None. Document Version 3.0 2010/06Installation Manual1395.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration
c.Click Apply to save the changed data.140Installation ManualDocument Version 3.0 2010/065.3 KX-TDE, KX-TDA, and KX-TAW Series PBX Programming for Inband Integration