Panasonic Kx Ta824 Operating Manual

							1.3 Telephone Features
Operating Manual 51
1.3.18 Call Log, Incoming
If your PBX receives caller information from the telephone company (phone number and/or caller name), 
the PBX automatically logs this information each time you do not answer an outside (CO) line call. You can 
view a log of unanswered calls later to see who called and when, and use this information to call back the 
callers. 
There are 2 types of call log areas available in the PBX. One is the personal area, which logs calls for each 
extension separately. The other is the common area, which logs calls to multiple extensions and calls via 
Direct Inward System Access (DISA) Intercept Routing. Up to 20 calls can be logged in each personal area 
and up to 300 calls in the common area. 
When the call log in the personal area is full, new calls can either be disregarded or can overwrite the oldest 
calls that have already been viewed in the personal area call log. Similarly, when the call log in the common 
area is full, new calls can either be disregarded or can overwrite the oldest calls that have already been 
viewed in the common area call log. For more details, refer to 2.1.8 The 301st Call Log, Incoming in the 
Common Area Treatment.
Voice messages recorded by Built-in Voice Message (BV) are stored separately from caller information. 
However, when a caller leaves a voice message, it is automatically linked to the caller information in the 
Incoming Call Log. Up to 125 voice messages can be logged. For more details, refer to 1.3.7 Built-in Voice 
Message (BV).
You can also set caller information to be automatically logged into your personal area or the common area 
even when you answer an outside (CO) line call.
Additionally, logged phone numbers can be edited so that you can call callers back without worrying about 
outside (CO) line access numbers, area codes, etc. 
The following information is logged:
 Callers Phone Number & Name
 Date/Time of receiving call
 Voice Message (if stored)
To check the number of logged calls
Feature Manual References
 1.1.17 Call Hold Retrieve
Operating Manual References
 1.3.15 Call Hold 
 1.3.16 Call Hold, Exclusive 
 1.3.20 Call Park 
Display PT
Press Caller ID Selection
—Personal/Common.
While on-hook
(Caller ID Selection
—Personal/Common)
New:002 Old:003 
						

							1.3 Telephone Features
52 Operating Manual
To view caller information and call back a caller
To erase caller information
New: Call records that have not previously been viewed
Old: Call records that have previously been viewed
Both new and old call records are stored in each personal and common area.
 Since the status of call records is always shown on the bottom of a proprietary telephone 
(PT) with a 3-line display such as the KX-T7736, pressing the Caller ID Selection—
Personal/Common button while on-hook is not necessary. If both a Caller ID Selection—
Personal button and a Caller ID Selection—Common button are assigned to a PT, the 
status of call records of the Caller ID Selection—Common button are shown on the display 
while on-hook.
Press Caller ID Indication
—Personal/Common.
Display PT
(Caller ID Indication
—Personal/Common)
     
When the Caller ID Indication—Personal/Common button is lit
Off-hook.Press Caller ID Indication
—Personal/Common.
(Caller ID Indication
—Personal/Common)
        
Press Caller ID Indication
—Personal/Common or 
the Up or Down Navigator Key 
until the caller information is 
displayed.
(Caller ID Indication
—Personal/Common)0 0 2: 0011223344
May15 JOHN WHITE
10:23AM  


002:JOHN WHITE
002: 0011223344
002: May15 10:23A
OR
Press # or Caller ID Selection
—Personal/Common to see
other information on a PT with 
a one-line display.
A PT user may press a CO button or dial an 
outside (CO) line access number first to seize a
specified outside (CO) line.
While viewing caller information
Display PT
Press TRANSFER.
C.Tone 
						

							1.3 Telephone Features
Operating Manual 53
To view caller information and play back an associated voice message in a voice message 
area
To erase caller information, including associated voice message in a voice message area
 If the Call Waiting Caller ID feature is enabled for one or more outside (CO) lines, the 
sequence number such as 002: will be deleted and subsequent information (Callers 
number, etc.) will be moved to the left side of the display.
 Only 12 digits (or characters) of a callers number (or name) can be displayed even though 
up to 16 digits (or characters) of information can be received. To scroll the display, press 
the FWD/DND (Call Forwarding/Do Not Disturb) button.
 To return to the idle status display, go off-hook and then on-hook. The display also returns 
to the idle status display automatically if no operation is performed for 20 seconds.
 To modify the logged telephone number, press the HOLD button to erase digits and then 
use 0 to 9,   and PAUSE to add numbers in front of the first digit.
Display PT
Press MESSAGE.Listen to the message.
While viewing caller information with an associated voice message
(When the Message/Ringer Lamp or the MESSAGE button is lit)
C.Tone
While viewing caller information or 
after playing back the associated voice message
Display PT
Press TRANSFER again to 
confirm the deletion.Press TRANSFER.
C.Tone
The caller information is erased. 
						

							1.3 Telephone Features
54 Operating Manual
To erase all caller information in the personal area
To disregard the newest call/overwrite the oldest call in the personal area call log
To set/cancel logging of caller information when answering a call
 Caller information with associated voice messages is not erased by this operation.
 To erase all caller information in the common area, refer to 2.1.1 Call Log, Incoming in the 
Common Area—CLEAR ALL.
 If you press the Caller ID Indication—Personal/Common button during a conversation, the 
callers information is logged regardless of this setting.
 You can set logging of caller information in both the personal area and the common area 
at the same time. 
 * When using a single line telephone (SLT), except for an SLT connected in parallel with a 
PT, you cannot log caller information in the personal area.
 New information of calls that you did not answer will be displayed first.
 Information of answered calls is logged as old (already viewed) information.
70C.Tone
Off-hook.On-hook.
PT
Enter 70   . Enter #. 
Disregard
Overwrite0
1
OR737C.Tone
Off-hook.On-hook.Enter 0 to disregard 
or 1 to overwrite.Enter #. Enter 737. 
PT
738C.Tone
Off-hook.On-hook.Enter 738. Enter required number. Enter #. 
PT/SLT
Personal area
Common area
Cancel0
1
2
An SLT user can enter 0 
instead of #.
* 
						

							1.3 Telephone Features
Operating Manual 55
 A Caller ID Indication—Personal/Common button can be used to:
– Inform you of calls logged in your personal area or the common area,
– Store the information of an incoming call during a conversation, and
– View caller information while on-hook and call back a caller whose information is 
stored in your personal area or the common area.
 A Caller ID Selection—Personal/Common button can be used to:
– Display and cycle through the information of an incoming call during a conversation, 
while receiving a call, or while viewing caller information,
– Display the number of logged calls while on-hook, and
– Inform you that the personal or common area call log is full.
 If a Caller ID Indication—Common button is not assigned to any PT when calls arrive at 
multiple PTs or via the DISA Intercept Routing feature, caller information will be logged in 
the personal area of the PT that is connected to the lowest-numbered jack on the PBX, 
and a Caller ID Indication—Personal button will light.
 Even if you answer a call, you can log the callers information by pressing the Caller ID 
Indication button during the conversation.
 You can lock your personal area call log (including caller information with associated voice 
messages) so that other people cannot access your logged information. Refer to 1.3.44 
Extension Lock.
 Caller information is also logged for unscreened transferred calls, even if not answered. In 
this case, the caller information will be logged in the final destinations personal area.
 When viewing caller information with the Caller ID Indication—Common button, an 
extension user other than the operator or manager cannot play back associated voice 
messages in the common message area. Voice messages in the common message area 
can be played back or erased by the operator or manager only.
 If voice messages without caller information are recorded, Voice Message will be 
shown on a display PT instead of the callers phone number while you are viewing caller 
information.
 Even if there are message waiting indications left at your extension, the Message/Ringer 
Lamp or the MESSAGE button light that displays notifications from the Message Waiting 
feature turns off while you are viewing caller information with the Caller ID Indication—
Personal/Common button.
 If your telephone has no MESSAGE button, you cannot play back associated voice 
messages while viewing caller information. 
						

							1.3 Telephone Features
56 Operating Manual
1.3.19 Call Log Display Lock, Incoming in the Personal Area
Programming Manual References
[PT Programming]
 [900] Caller ID
 [901] Caller ID Area Code
 [902] Caller ID Modification for Local Calls
 [903] Caller ID Modification for Long-distance Calls
 [904] Caller ID Log Priority
 [906] Caller ID SMDR Format
 [907] Caller ID SMDR Printout
 [909] Common Area Call Log Check
 [913] Call Waiting Caller ID Assignment
[PC Programming]
 9.9.1 Main [9-1]—CO Line Settings—Caller ID, CO Line Settings—Call Waiting Caller 
ID, Caller ID Modification—Local Area Code (for Local Call 1–5), Caller ID 
Modification—Removed Digits, Caller ID Modification—Added Number, Caller ID 
SMDR Format, Caller ID SMDR Printout
 9.9.3 Call Log [9-3]—Caller ID Log Priority, Common Area Call Log Check, 21st Call 
Log in Personal Area, Call Log Answered Call
Feature Manual References
 1.1.30 Caller ID
 1.1.18 Call Log, Incoming
 1.1.112 Station Message Detail Recording (SMDR)
Operating Manual References
 1.3.7 Built-in Voice Message (BV)
 1.3.19 Call Log Display Lock, Incoming in the Personal Area
 1.3.44 Extension Lock
 2.1.1 Call Log, Incoming in the Common Area—CLEAR ALL
 2.1.2 Call Log Display Lock, Incoming in the Common Area
 2.1.8 The 301st Call Log, Incoming in the Common Area Treatment
 3.1.3 Flexible Button Assignment
Create or edit a Caller ID Indication—Personal button, Caller ID Indication—Common 
button, Caller ID Selection—Personal button, Caller ID Selection—Common button, 
or Message button. 
You can lock your proprietary telephone (PT) so that Incoming Call Log 
information is not shown on the display when you press the Caller ID 
Indication—Personal button. This can be useful to prevent other people from 
viewing caller information logged in your personal area. 
No SLT 
						

							1.3 Telephone Features
Operating Manual 57
To lock/unlock
1.3.20 Call Park
You can put a call on hold in a common parking zone of the PBX so that any extension can retrieve the 
parked call. Up to 10 calls can be parked in the PBX.If you forget the code or cannot unlock your phone, ask your operator or manager. 
He or she can unlock your extension (Remote Extension Lock).
 The operator or manager can cancel this feature for all extensions (Extension Lock—
CANCEL ALL).
 This feature also functions as Extension Lock.
Feature Manual References
 1.1.18 Call Log, Incoming
Operating Manual References
 1.3.18 Call Log, Incoming
 1.3.44 Extension Lock
 2.1.2 Call Log Display Lock, Incoming in the Common Area
 2.1.6 Remote Extension Lock
 2.1.7 System Feature Assignment—Extension Lock—CANCEL ALL
Off-hook.On-hook.
PT
Enter 77. Enter lock code (4 digits) 2 times
to lock or one time to unlock.Enter #. 
77C.Tone
Lock
Unlocklock codelock code
lock code
OR 
						

							1.3 Telephone Features
58 Operating Manual
To park a call
To retrieve (Call Park Retrieve)
If a call is not retrieved within a specified time period, you will hear a ring tone. If you 
are having a conversation with another party at that time, you will hear an alarm tone. If 
an outside (CO) line call is not retrieved within 30 minutes of being put on hold, it will be 
automatically disconnected.
If you hear a busy tone when parking a call, the parking zone is unavailable. Dial 
another parking zone number directly.
If you hear a reorder tone when retrieving a parked call, there is no held call in that 
location. Confirm the stored parking zone number.
 After you park a call, you can perform other operations.
Programming Manual References
[PT Programming]
 [200] Hold Recall Time
[PC Programming]
 9.1.7 Timers [1-6]—Recall Time—Call Hold
Feature Manual References
 1.1.19 Call Park
Operating Manual References
 1.3.15 Call Hold
 1.3.16 Call Hold, Exclusive
Dial parking 
zone number (0–9).
During a conversation
PT/SLT
On-hook.Enter 22.
parking zone no.22C.ToneC.Tone &
D.Tone
Press HOLD or 
Recall/hookswitch.
OR
Off-hook.Enter 52. Dial stored parking
zone number (0–9).
stored parking
zone no.
PT/SLT
Talk.
25C.Tone 
						

							1.3 Telephone Features
Operating Manual 59
1.3.21 Call Pickup, Directed
Without leaving your desk, you can answer an incoming call that is ringing at another extension.
1.3.22 Call Pickup, Group
Without leaving your desk, you can answer an incoming call that is ringing at another extension within your 
extension group.If you hear a reorder tone when trying to pick up calls with this feature, the ringing 
extension has set the Call Pickup Deny feature. 
Programming Manual References
[PT Programming]
 [117] Call Pickup Tone
[PC Programming]
 9.1.11 Detail [1-10]—Extension—Call Pickup Tone
Feature Manual References
 1.1.20 Call Pickup, Directed
Operating Manual References
 1.3.23 Call Pickup Deny
PT/SLT
Off-hook.Enter 4. Talk.
4extension no.C.Tone
(Optional)
Dial extension number.
PT/SLT
Off-hook.Enter 40.Talk.
40C.Tone
(Optional) 
						

							1.3 Telephone Features
60 Operating Manual
1.3.23 Call Pickup Deny
You can prevent other extension users from picking up your calls.If you hear a reorder tone when trying to pick up calls with this feature, the ringing 
extension has set the Call Pickup Deny feature. 
Programming Manual References
[PT Programming]
 [117] Call Pickup Tone
 [600] Extension Group
[PC Programming]
 9.1.11 Detail [1-10]—Extension—Call Pickup Tone
 9.2.11 Extension Group [2-6]—Group No.
Feature Manual References
 1.1.21 Call Pickup, Group
 1.1.53 Extension Group
Operating Manual References
 1.3.23 Call Pickup Deny
Programming Manual References
[PC Programming]
 9.2.2 Feature settings [2-2]—Call Pickup Deny
Feature Manual References
 1.1.22 Call Pickup Deny
Operating Manual References
 1.3.21 Call Pickup, Directed
 1.3.22 Call Pickup, Group
Off-hook.On-hook.Enter 1 to prevent
or 0 to allow.Enter #.
PT/SLT
Prevent
Allow1
0
OR
Enter 72.
27C.Tone
An SLT user can enter 0 
instead of #.