Panasonic Kx Ta824 Operating Manual

							 Model No.    KX-TA824
Thank you for purchasing a Panasonic Advanced Hybrid System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TA824: Version  3.0
Advanced Hybrid System
Operating Manual
Document Version: 2007-04 
						

							2 Operating Manual
Feature Highlights
1.3.7 Built-in Voice Message (BV) 1.3.88 Voice Mail Integration
1.3.57 Local Carrier-based Voice Mail Service 1.1.1 Before Operating a Telephone
1.1.1 Before Operating a Telephone 1.3.34 Direct Inward System Access (DISA)
You can set incoming calls to be forwarded 
to your personal message area to let callers 
leave voice messages when you cannot 
answer the phone.
Built-in Voice Message
Hello, this
is 204. Please
leave your 
message.
You can set your calls to be forwarded to 
a separate Voice Processing System (VPS) 
to let callers leave messages in your mailbox 
when you cannot answer the phone. 
Voice Mail Integration
MessageMessageMessage
MessageMessageMessage
You can receive remote voice mail service
from your telephone company to record caller
messages when you cannot answer the phone. 
Local Carrier-based Voice Mail Service
Telephone Company
MessageMessage
MessageMessage
A Panasonic telephone that is equipped 
with a Navigator Key and a display helps 
you to access various features easily. 
The Message/Ringer lamp (if equipped) 
informs you of any calls or messages 
waiting. 
Easy Operation
Navigator Key
Message/Ringer Lamp
This PBX supports the connection of Panasonic
proprietary telephones (PTs), Direct Station 
Selection (DSS) Consoles, and single line 
devices such as single line telephones (SLTs), 
fax machines, wireless SLTs, and data 
terminals.
Advanced Hybrid System
A caller can be directed to the desired party 
simply by pressing a single-digit number as 
directed by the 3-level DISA outgoing 
messages (OGMs).
3-level Automated Attendant
First 
DISA
OGMDial 0 (Operator)
Dial 1
Dial 2
Dial 3Dial 0
Dial 1
3-level 
DISA
OGM 1
Dial 2
Dial 0 
(Mike)
Dial 1 
(John)3-level 
DISA
OGM 3
3-level 
DISA
OGM 22
3-level 
DISA
OGM 24
3-level 
DISA
OGM 2
3-level 
DISA
OGM 23
Dial 2 
(Tony) 
						

							Operating Manual 3
In this manual,
• Proprietary Telephone is abbreviated as PT*1. 
Single Line Telephone is abbreviated as SLT.
Proprietary Telephone with a Display is abbreviated as Display PT.
 The following icons are used as hints and conditions throughout this manual. For more details, consult your dealer.
*1In this manual, proprietary telephone (PT) means an analog proprietary telephone (APT).
Important Notice
Prior to connection of this product, please verify that the intended operating environment is suppor ted.
Satisfactory performance cannot be guaranteed for the following:
– interoperability and compatibility with all devices and systems connected to this product
– proper operation and compatibility with services provided by telecommunications companies over 
connected networks
This PBX supports wireless proprietary 
telephones (PTs). These phones provide system
features that make them superior to standard
cordless telephones.
Wireless Proprietary Telephones
Conditions Hints!! !! 
						

							4 Operating Manual
Important Information
WARNING
• THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE 
PERSONNEL.
 IF DAMAGE TO THE UNIT EXPOSES ANY INTERNAL PARTS, DISCONNECT THE 
POWER SUPPLY CORD IMMEDIATELY AND RETURN THE UNIT TO YOUR DEALER.
 UNPLUG THIS UNIT FROM THE AC OUTLET IF IT EMITS SMOKE, AN ABNORMAL 
SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR 
ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN 
AUTHORIZED PANASONIC FACTORY SERVICE CENTER.
 WHEN RELOCATING THE EQUIPMENT, FIRST DISCONNECT THE TELECOM 
CONNECTION BEFORE DISCONNECTING THE POWER CONNECTION. WHEN THE 
UNIT IS INSTALLED IN THE NEW LOCATION, RECONNECT THE POWER FIRST, 
AND THEN RECONNECT THE TELECOM CONNECTION.
 THIS UNIT IS EQUIPPED WITH A GROUNDING CONTACT PLUG. FOR SAFETY 
REASONS THIS PLUG MUST ONLY BE CONNECTED TO A GROUNDING CONTACT 
SOCKET THAT HAS BEEN INSTALLED ACCORDING TO APPLICABLE 
REGULATIONS.
 TO PREVENT POSSIBLE FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS 
PRODUCT TO RAIN OR MOISTURE.
 THE POWER SUPPLY CORD IS USED AS THE MAIN DISCONNECT DEVICE. 
ENSURE THAT THE AC OUTLET IS LOCATED NEAR THE EQUIPMENT AND IS 
EASILY ACCESSIBLE.
 TO PROTECT THIS UNIT FROM STATIC ELECTRICITY, DO NOT TOUCH ANY 
EXTERNAL CONNECTORS OF THE UNIT. 
						

							Operating Manual 5
When using your telephone equipment, basic safety precautions should always be followed to reduce the 
risk of fire, electric shock and injury to persons, including the following:
1.Read and understand all instructions.
2.Follow all warnings and instructions marked on the product.
3.Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. 
Clean with a damp cloth.
4.Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry 
tub, in a wet basement, or near a swimming pool. 
5.Do not place the product on an unstable surface, as a fall may cause serious internal damage.
6.Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect 
it from overheating, these openings must not be blocked or covered. The openings should never be 
blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product 
should never be placed near or over a radiator or other heat source. This product should not be placed 
in a sealed environment unless proper ventilation is provided. 
7.The product should only be connected to the type of electrical power supply specified on the product 
label. If you are not sure of the type of power supply to your home, consult your dealer or local power 
company. 
8.For safety purposes this unit is equipped with a grounded plug. If you do not have a grounded outlet, 
please have one installed. Do not bypass this safety feature by tampering with the plug.
9.Do not allow anything to rest on the power cord. Do not locate this product where the power cord may 
be stepped on or tripped on.
10.To reduce the risk of fire or electric shock, do not overload wall outlets and extension cords.
11.Do not insert objects of any kind into this product through its slots and openings, as they may touch 
dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill 
liquid of any kind on or in the product.
12.To reduce the risk of electric shock, do not disassemble this product. Only qualified personnel should 
service this product. Opening or removing covers may expose you to dangerous voltages or other risks. 
Incorrect reassembly can cause electric shock.
13.Unplug this product from the wall outlet and have it serviced by qualified service personnel in the 
following cases:
a)When the power supply cord or plug is damaged or frayed.
b)If liquid has been spilled into the product.
c)If the product has been exposed to rain or water.
d)If the product does not operate according to the operating instructions. Adjust only the controls that 
are explained in the operating instructions. Improper adjustment of other controls may result in 
damage and may require service by a qualified technician to restore the product to normal 
operation.
e)If the product has been dropped or the cabinet has been damaged.
f)If product performance deteriorates.
14.Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from 
lightning. 
15.Do not use a telephone in the vicinity of a gas leak to report the leak.
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE  INSTRUCTIONS 
						

							6 Operating Manual
Attention
 Keep the unit away from heating appliances and devices that generate electrical noise such as 
fluorescent lamps, motors, and televisions. These noise sources can interfere with the performance of 
the PBX.
 This unit should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and 
vibration, and should not be exposed to direct sunlight.
 If you are having problems making calls to outside destinations, follow this procedure to test the outside 
(CO) lines:
1.Disconnect the PBX from all outside (CO) lines.
2.Connect known working single line telephones (SLTs) to those outside (CO) lines.
3.Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside (CO) line that the SLT 
is connected to. Contact your telephone company. 
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the 
outside (CO) lines until it has been serviced by an authorized Panasonic Factory Service Center.
 Wipe the unit with a soft cloth. Do not clean the unit with abrasive powders or with chemical agents such 
as benzene or thinner.
 When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
Notice for users in California
This product contains a CR coin cell lithium battery that 
contains perchlorate material—special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate 
						

							Operating Manual 7
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original car ton. Attach a 
postage-paid letter, detailing the symptom, to the outside of the carton. DO NOT send the product to 
the Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product Service
Panasonic Factory Service Centers for this product are listed in the Service Center Directory. Consult 
your certified Panasonic dealer for detailed instructions.
For Future Reference
Please print, record, and retain the following information for future reference.
Note
The serial number of this product can be found on the label affixed to the unit. You should record the 
model number and the serial number of this unit as a permanent record of your purchase to aid in 
identification in the event of theft.
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALERS ADDRESS
DEALERS TEL. NO. 
						

							8 Operating Manual
F.C.C. REQUIREMENTS AND RELEVANT 
INFORMATION
1.Notification to the Telephone Company
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On 
the side of this equipment is a label that contains, among other information, a product identifier in the 
following format:
 US:AAAEQ##TXXXX
If requested, this number must be provided to the telephone company.
Installation must be performed by a qualified professional installer. If required, provide the telephone 
company with the following technical information:
 Telephone numbers to which the system will be connected
 Make: Panasonic
 Model: KX-TA824
 Certification No.: found on the side of the unit
 Ringer Equivalence No.: 0.4B
 Facility Interface Code: 02LS2
 Service Order Code: 9.0F
 Required Network Interface Jack: RJ11
2.Ringer Equivalence Number (REN)
The REN is used to determine the number of devices that may be connected to a telephone line. 
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming 
call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number 
of devices that may be connected to a line, as determined by the total RENs, contact the local telephone 
company. For products approved after July 23, 2001, the REN for this product is part of the product 
identifier that has the following format:
 US:AAAEQ##TXXXX
The digits represented by ## are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier 
products, the REN is separately shown on the label.
3.Incidence of Harm to the Telephone Lines
If this equipment causes harm to the telephone network, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice isnt practical, 
the telephone company will notify the customer as soon as possible. Also, you will be advised of your 
right to file a complaint with the FCC if you believe it is necessary.
4.Changes in Telephone Company Communications Facilities, Equipment, Operations and 
Procedures
The telephone company may make changes in its facilities, equipment, operations or procedures that 
could affect the operation of the equipment. If this happens the telephone company will provide 
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
5.Trouble with this equipment
If trouble is experienced with this equipment, for repair or warranty information, please see the attached 
warranty, which includes the Service Center Directory. If the equipment is causing harm to the 
telephone network, the telephone company may request that you disconnect the equipment until the 
problem is resolved. 
						

							Operating Manual 9
6.Connection to Party Line
Connection to party line service is subject to state tariffs. Contact the state public utility commission, 
public service commission or corporation commission for information.
7.Combined Use with Alarm Equipment
If your home has specially wired alarm equipment connected to the telephone line, ensure the 
installation of this equipment does not disable your alarm equipment. If you have questions about what 
will disable alarm equipment, consult your telephone company or a qualified installer.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection 
against harmful interference in a residential installation. This equipment generates, uses, and can 
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no guarantee that interference 
will not occur in a particular installation. If this equipment does cause harmful interference to radio or 
television reception, which can be determined by turning the equipment off and on, the user is 
encouraged to try to correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected.
 Consult the dealer or an experienced radio/TV technician for help.
CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could 
void the users authority to operate this device.
When programming emergency numbers and/or making test calls to emergency numbers:
1.Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.
2.Perform such activities in the off-peak hours, such as early morning hours or late evenings.
WARNING
The software contained in the TRS feature to allow user access to the network must be 
upgraded to recognize newly established network area codes and exchange codes as 
they are placed into service. Failure to upgrade the premises PBXs or peripheral 
equipment to recognize the new codes as they are established will restrict the 
customer and the customers employees from gaining access to the network and to 
these codes.
KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA. 
						

							10 Operating Manual
Table of Contents
1 Operation............................................................................................... 13
1.1 Before Operating a Telephone ....................................................................................... 14
1.1.1 Before Operating a Telephone .......................................................................................... 14
1.2 Basic Operations.............................................................................................................22
1.2.1 Making Calls...................................................................................................................... 22
1.2.2 Receiving Calls ................................................................................................................. 24
1.3 Telephone Features ........................................................................................................ 25
1.3.1 Absent Message  .............................................................................................................. 25
1.3.2 Account Code Entry .......................................................................................................... 26
1.3.3 Alternate Calling—Ring/Voice ........................................................................................... 28
1.3.4 Answering, Direct Outside (CO) Line ................................................................................ 28
1.3.5 Automatic Callback Busy (Camp-on) ................................................................................ 29
1.3.6 Background Music (BGM)  ................................................................................................ 30
1.3.7 Built-in Voice Message (BV).............................................................................................. 31
1.3.8 Busy Station Signaling (BSS)............................................................................................ 41
1.3.9 Call Forwarding (FWD)—SUMMARY ................................................................................ 42
1.3.10 Call Forwarding (FWD)—All Calls ..................................................................................... 43
1.3.11 Call Forwarding (FWD)—Busy/No Answer ....................................................................... 44
1.3.12 Call Forwarding (FWD)—Follow Me .................................................................................. 45
1.3.13 Call Forwarding (FWD)—To Outside (CO) Line ................................................................ 45
1.3.14 Call Forwarding (FWD)—CANCEL ................................................................................... 46
1.3.15 Call Hold ........................................................................................................................... 47
1.3.16 Call Hold, Exclusive .......................................................................................................... 48
1.3.17 Call Hold Retrieve ............................................................................................................. 49
1.3.18 Call Log, Incoming ............................................................................................................ 51
1.3.19 Call Log Display Lock, Incoming in the Personal Area...................................................... 56
1.3.20 Call Park............................................................................................................................ 57
1.3.21 Call Pickup, Directed ......................................................................................................... 59
1.3.22 Call Pickup, Group ............................................................................................................ 59
1.3.23 Call Pickup Deny ............................................................................................................... 60
1.3.24 Call Retrieving from a TAM (Telephone Answering Machine) ........................................... 61
1.3.25 Call Splitting ...................................................................................................................... 61
1.3.26 Call Transfer—To Extension .............................................................................................. 63
1.3.27 Call Transfer—To Outside (CO) Line ................................................................................. 64
1.3.28 Call Waiting ....................................................................................................................... 66
1.3.29 Call Waiting Caller ID ........................................................................................................ 68
1.3.30 Call Waiting from the Telephone Company ....................................................................... 70
1.3.31 Conference........................................................................................................................ 71
1.3.32 Conference, Unattended ...................................................................................................73
1.3.33 Data Line Security............................................................................................................. 74
1.3.34 Direct Inward System Access (DISA)................................................................................ 75
1.3.35 Do Not Disturb (DND) ....................................................................................................... 79
1.3.36 Do Not Disturb (DND) Override......................................................................................... 80
1.3.37 Door Open ........................................................................................................................ 81
1.3.38 Doorphone Call ................................................................................................................. 82
1.3.39 Emergency Call ................................................................................................................. 83
1.3.40 Executive Busy Override—Extension................................................................................ 84