Panasonic Kx Ta824 Operating Manual

							1.3 Telephone Features
Operating Manual 31
To set/cancel
1.3.7 Built-in Voice Message (BV)
– Recording, Playing, or Erasing Personal BV Outgoing Messages
– Forwarding Your Calls to Built-in Voice Message
– Leaving, Playing, or Erasing Voice Messages Your PBX can be programmed not to play music when 1 is entered while on-hook. 
Programming Manual References
[PT Programming]
 [111] Music on Hold
 [626] BGM Control for APT
[PC Programming]
 9.1.2 Main [1-2]—Music on Hold
 9.2.1 Main [2-1]—BGM Control for APT 
Feature Manual References
 1.1.7 Background Music (BGM)
PT
Enter 1.
1
While on-hook 
						

							1.3 Telephone Features
32 Operating Manual
If an optional voice message card is installed in the PBX, a caller can leave a voice message in one of the 
voice message areas. There are 2 types of voice message area: personal message area and common 
message area.
A personal message area is where callers can leave messages directly for you. When an incoming call (a 
call direct to your extension, or a call using the Direct Inward System Access [DISA] Automated Attendant 
[AA] service) is forwarded to your personal message area, the caller will hear a personal Built-in Voice 
Message (BV) outgoing message (OGM) and can leave a voice message. You can access your personal 
message area to play back or erase caller messages. 
A common message area is where callers can leave messages for the company. When an outside (CO) line 
call is automatically directed to the common message area, or when a DISA call is redirected to the common 
message area via Intercept Routing, the caller will hear a common BV OGM and can leave a voice message. 
Only the operator or manager can access the common message area to play back or erase caller 
messages.
If there are new voice messages in your personal message area or the common message area (if 
accessible), you will hear dial tone 4 when going off-hook. Additionally, if your telephone has a MESSAGE 
button or Message/Ringer Lamp, the corresponding button or lamp turns on when a message has been left.
You can also perform the following operations:
 You can record, play, or erase a personal BV OGM for your personal message area.
 The operator or manager can record, play, or erase a common BV OGM for the common message 
area. Refer to 2.1.3 Common BV Outgoing Messages.
 You can set incoming calls to be forwarded to your personal message area, when you cannot 
answer them.
Leaving 
one’s desk
Call
Using the Direct Message featureFWD to Personal 
Message Area Direct to extension
Using the DISA 
AA service Direct to Common 
Message Area
Direct to DISA Call
Outside party
Extension
Extension
Common BV OGM
Common Voice Message
DISA OGM
Personal BV OGM
Personal Voice Message
Operator/Manager
Personal BV OGM
Personal Voice MessageOthers
FWD to Personal
Message Area Intercept timer expires
 
Wrong number is dialed
  
						

							1.3 Telephone Features
Operating Manual 33
 You can leave a voice message in the personal message area of another extension, even if the 
extension has not been set to forward incoming calls to its personal message area, or even if no 
personal BV OGM has been recorded (Direct Message). 
When a caller leaves a voice message using the Direct Message feature, the voice message is 
automatically linked to the caller information (including the extension number and name [if stored]) 
in the Incoming Call Log. 
 You can access the personal/common message area from an outside telephone by using a 
preprogrammed voice message access code. The code to enter differs depending on whether you 
are calling directly to an extension (that is forwarded to the extensions message area) or to the 
common message area, or you are calling with DISA.
Call Log
When viewing caller information, you can see whether the caller left a voice message. For more details, refer 
to 1.3.18 Call Log, Incoming.
Notes
 If you set the Voice Mail Integration feature, the BV feature will not function.
 When another extension user is recording or erasing a personal/common BV OGM, you cannot 
perform any operations using the BV feature. When another extension user or an outside caller is 
performing operations other than those mentioned above, you may not be able to use the BV 
feature. In this case, wait a few minutes and try again.
 Recording, Playing, or Erasing Personal BV Outgoing Messages
To record
PT/SLT  
On-hook.Record a message.Off-hook.Enter 723. Enter 1.
C.Tone
2317
A PT user can play back 
the message by pressing the 
AUTO DIAL/STORE button 
instead of going on-hook.
Enter #.
An SLT user can enter 0 
instead of #. 
						

							1.3 Telephone Features
34 Operating Manual
To play back
To erase
 The AUTO DIAL/STORE button light shows the current status as follows:
Off: You are recording a message, or a message has finished playing.
Red on: A message is playing.
 You can stop playback by pressing the AUTO DIAL/STORE button.
Operating Manual References
 2.1.3 Common BV Outgoing Messages 
PT/SLT  
On-hook.Off-hook.Confirm 
the message. Enter 723.
237C.ToneC.Tone
Enter 2.
2
Enter #.
An SLT user can enter 0 
instead of #.
PT/SLT  
On-hook.Off-hook.Enter 723. Enter 0.
C.Tone
2307
Enter #.
An SLT user can enter 0 
instead of #. 
						

							1.3 Telephone Features
Operating Manual 35
 Forwarding Your Calls to Built-in Voice Message
To set/cancel
 Setting this feature also cancels other types of Call Forwarding (FWD)/Do Not Disturb 
(DND).
Programming Manual References
[PC Programming]
 9.2.2 Feature settings [2-2]—FWD/DND
Operating Manual References
 1.3.10 Call Forwarding (FWD)—All Calls
 3.1.3 Flexible Button Assignment 
Create or edit an FWD/DND (Call Forwarding/Do Not Disturb).
Off-hook.
PT/SLT
Press FWD/DND 
or enter 71. Enter 725. 
17
OR725
Enter required number.
1
0
2Busy/No Answer
All Calls Cancel
For Cancel, go on-hook
directly after entering 0#. 
On-hook.
C.Tone
Enter #. 
An SLT user can enter 0 
instead of #. 
						

							1.3 Telephone Features
36 Operating Manual
 Leaving, Playing, or Erasing Voice Messages 
To leave a voice message in a users personal message area
To leave a voice message in the common message area
On-hook.Record a
message.Off-hook.
Personal
BV OGM &
C.Tone
Dial desired phone 
number to access 
personal message area.
desired
phone no.
From an Outside Telephone/PT/SLT
Calls are forwarded to the personal
message area if set to be forwarded.  
On-hook.Record a
message.Off-hook.
Common 
BV OGM &
C.Tone
Dial desired
phone number to 
access common
message area.
desired
phone no.
From an Outside Telephone
DISA calls are transferred to the common
message area when a wrong number is dialed, 
or when a specified intercept timer expires.   
						

							1.3 Telephone Features
Operating Manual 37
To leave a voice message using Direct Message
To view and play back a voice message in a voice message area
PT/SLT
On-hook.Record a
message.
Off-hook.Dial another
extension number. Enter 725. Enter 1. 
2517
C.Tone
another
extension no.
Enter #. 
An SLT user can enter 0 
instead of #.
Press MESSAGE.
When the Message/Ringer Lamp or MESSAGE button is lit
(the Caller ID Indication—Personal/Common button will be lit, if assigned)
Display PT
Off-hook.Listen to the message.Press MESSAGE 
until the desired 
message is displayed.
To go to the next message
To erase the message*
1
Enter 1–3 or 9 while confirming the message or
within 5 s of playback ending.To go back to the previous message To play back the message from 
the beginning
Voice 
Message
1
2
3
9
C.Tone
On-hook. 
						

							1.3 Telephone Features
38 Operating Manual
To play back all voice messages in a voice message area
To erase all voice messages in a voice message area
PT/SLT
Off-hook.Listen to the messages.Enter 725. Enter 2. Enter #. 
2527C.Tone
The messages are played
 in the recorded order.
To go to the next message
To erase the message*
1
To go back to the previous message To play back the message from 
the beginning
Voice 
Message
1
2
3
9
Enter 1–3 or 9 while confirming the message or
within 5 s of playback ending.
On-hook.
An SLT user can enter 0 
instead of #.
PT/SLT
On-hook. Off-hook.
257C.Tone
Enter 0. Enter 725. Enter #.
0
An SLT user can enter 0 
instead of #. 
						

							1.3 Telephone Features
Operating Manual 39
To play back and/or erase voice messages from an outside telephone
*1 To erase a voice message while listening to the message, enter 3. You will hear dial 
tone 3. Enter 3 again to erase the message. If you change your mind and decide not to 
erase the message, dial another number (1, 2, or 9) or go on-hook while hearing dial 
tone 3. 
*
2 For a directed call to an extension (forwarded to the extensions message area), that 
extensions voice message access code must be entered. While hearing the common BV 
OGM, the operator/managers voice message access code must be entered.
*
3 When you are calling from an outside telephone, after hearing dial tone 3 for 5 seconds, 
the next message is automatically played back. You can dial any function number (1, 2, 
3, or 9) while confirming any message.
 Callers cannot put a call on hold by pressing the TRANSFER or HOLD button while 
recording a voice message.
 If you enter a wrong voice message access code, when trying to play back voice 
messages from an outside telephone, the call will be disconnected after 10 seconds. 
When playback is complete, or you have no voice messages recorded, the call will be 
disconnected after 5 seconds.
 When you erase voice messages, the callers information is erased simultaneously.
 The MESSAGE button light or Message/Ringer Lamp shows the current status of the voice 
message area as follows:
Off: No voice messages, or old voice messages only
Red on: New voice messages
If your telephone has no MESSAGE button or Message/Ringer Lamp, you cannot tell by 
looking whether there are new voice messages.
From an Outside Telephone
Off-hook.Enter voice message access
code during DISA OGM or 
personal/common BV OGM.Listen to the messages.
To go to the next message
To erase the message*
1 *3
To go back to the previous 
message To play back the message from 
the beginningC.Tone
DISA OGM or
Personal/Common 
BV OGM
Voice 
Message
1
2
3
9
The messages are played
 in the recorded order.
desired
phone no.voice message 
access code
Dial desired phone 
number to access DISA 
or personal/common 
message area.
Enter 1–3 or 9 while confirming the message or
within 5 s of playback ending.
*2 
						

							1.3 Telephone Features
40 Operating Manual
 If a new voice message has been recorded, you will hear dial tone 4 when going off-hook.
Dial Tone 4
 When the remaining recording time for the PBX is less than 5 minutes or when 125 voice 
messages have been recorded, the display informs you that the voice message area is full, 
and you hear dial tone 5 when going off-hook. If the remaining recording time goes back 
to being 5 minutes or more, for example, when messages are erased, the display returns 
to the idle status display and you will hear another dial tone instead of dial tone 5 when 
going off-hook.
Dial Tone 5
 A proprietary telephone (PT) user can listen to voice messages by entering the Message 
Waiting Answer feature number, 784# (7840).
 You can lock your extension so that other people cannot access the personal/common 
message area using your telephone. Refer to 1.3.44 Extension Lock.
Programming Manual References
[PT Programming]
 [214] BV Recording Time
 [215] Common/Personal BV OGM Recording Time
 [414-416] CO Line Mode—Day/Night/Lunch
 [438-440] DISA IRNA to BV—Day/Night/Lunch
 [621] BV Resource
 [622] BV for Extension
 [625] BV Access Code through CO Line
 [807] BV Total Recording Time
 [808] BV Card Initialization
 [963] Call Forwarding Selection
 [999] System Data Clear
[PC Programming]
 8.4 System Data Clear
 8.6 BV Card Initialization
 9.2.1 Main [2-1]—FWD Selection
 9.3.1 Line Mode [3-1]—Mode of incoming CO calls—Day, Night, Lunch
 9.8 BV [8]
Feature Manual References
 1.1.8 Built-in Voice Message (BV)
1 s
1 s