Nortel Modular Ics 5.0 System Coordinator Guide

							Time savers for making calls /81
P0941565 02 Modular ICS 5.0 System Coordinator Guide
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Displays
You have saved a speed dial number that
displays a name rather than the number. The
number is dialed correctly, but you cannot
see it.
You have tried to save the number of an
incoming call. You can only save numbers
that you have dialed yourself.
Hidden number
No number saved 
						

							P0941565 02 Modular ICS 5.0 System Coordinator Guide
Handling many calls at once
Using Hold

 	 	
 
 	 	

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Retrieving a held call

 	   	 	

  
    
	 

   
 
 	


Holding automatically
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Tip -Answered Hunt Group calls can be placed on hold
at the answering Norstar set. For more information on
Hunt Groups see
Programming Hunt Groupson page
147. 
						

							Handling many calls at once /83
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Listening on hold
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Holding a call exclusively

 	  	 	

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Displays
Tip -If Automatic Handsfree has been assigned to your
telephone, you can use the Handsfree/Mute feature
instead of Listen on Hold.
You have placed one or more calls on hold.
The name of the line that has been held the
longest is displayed.On hold: LINENAM 
						

							84/ Handling many calls at once
Modular ICS 5.0 System Coordinator Guide P0941565 02
Using Call Queuing
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							P0941565 02 Modular ICS 5.0 System Coordinator Guide
Transferring calls
Using the transfer feature
	 	

   
 	 	

  	 
  
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Transferring a call
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							86/ Transferring calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
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Transferring externalcalls
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							Transferring calls /87
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Canceling a transfer

 	     	     	 	
	    	  

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Displays
You are talking to the person you want to
transfer the call to. Press
RETRYif you decide
to transfer the call to someone else. Press
¨orJOINto transfer the call.
The person to whom you tried to transfer a
call did not answer. Press
CALLBACKor the
flashing line button to reconnect to the call.
On the 7100 sets, lift thereceiver.
The person to whom you tried to transfer a
call has Do Not Disturb active on their
telephone. Press
JOINto transfer the call
anyway. Press
RETRYto transfer the call to
someone else. Press
CANCLor the flashing
line button to reconnect to the call (on the
M7100 or T7100 sets, press
²£àâ).
You entered an invalid internalnumber.
Press
RETRYand enter the number again.
The external caller you were transferring
hung up before the transfer was complete.
PressJOINto transfer the call on line 001 to
telephone 221. Press
RETRYif, after talking
to the person at extension 221, you decide to
transfer the call to someone else.
The telephone to which you are trying to
transfer a call is out of service.
221>222
CANCL RETRY JOIN
221 no reply
CALLBACK
Do not disturb
CANCL RETRY JOIN
Invalid number
CANCL RETRY
Line001 hung up
Line001>221
CANCL RETRY JOIN
Not in service
CANCL RETRY 
						

							88/ Transferring calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
Using Camp-on

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You cannot transfer the call because of
telephone or line restrictions.
Complete the transfer in progress before you
access a new feature, answer another
alerting call, or select an outgoing line.
Your transfer cannot be completed for one of
these reasons:
• All the resources needed to perform a
transfer are in use. Try again later.
• You have tried to transfer an external
call to another external party. Some
restrictions apply.
• You cannot transfer a conference call.
PressRETRYif you entered the wrong
internal number or if the person to whom you
are transferring the call is unavailable.
For other displays, seeCommon feature displayson page 227.
Restrictedcall
CANCL RETRY
Still in trnsfer
CANCL RETRY
Transfer denied
CANCL RETRY
Transfer to:2___
CANCL RETRY 
						

							Transferring calls /89
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Displays
You tried to camp a call to a telephone that
already has a camped call. The call has
come back to you. Press th e
CALLBACK
button or the line button to reconnect to the
call.
On the M7100 or the T7100 set, just pick up
the receiver.
The person to whom you redirected a call
has Do Not Disturb active on the telephone.
The call has come back to you. Press the
CALLBACKbutton or the line button to
reconnect to the call. On the M7100
telephone, just pick up the receiver.
You have tried to camp an internal call. You
canonlycampexternalcalls.
Dial the number of the internal telephone to
which the call is sent.
The telephone to which you camped a call
did not answer the call. The call has come
back to you. Press
CALLBACKor the line
button to reconnect to the call. On the M7100
or T7100 sets, just pick up the receiver.
A call you camped has come back to you, but
the caller hung up before you could
reconnect.
The telephone to which you have camped a
call is out of service or is being used for
programming. The call has come back to
you. Press
CALLBACKor the line button to
reconnect to the call. On the M7100 or T7100
sets, just pick up the receiver.
The line that the camped call is on is in use
or that line does not appear at your
telephone. Release the line or release an
internal line.
For other displays, seeCommon feature displayson page 227.
221 Camp max
CALLBACK
221 DND
CALLBACK
Camp denied
Camp to:
CANCL
Camped: 221
CALLBACK
Line001 hung up
Not in service
CALLBACK
Release a call 
						

							90/ Transferring calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
Parking a call

 	 
 	 	

  	  	  
  	

      
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Retrieving a parked call
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Using Call Park
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