Nortel Modular Ics 5.0 System Coordinator Guide
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261/ Index Modular ICS 5.0 System Coordinator Guide P0941565 02 Call Forward93 Call Forward delay95 Call Forward No Answer94 Call Forward on Busy95 direct dial199 Do Not Disturb on Busy96 Line Redirection97 –103 to voice mail97 Foward delay35 full, call restrictions163 FX CbC type181 see also Foreign Exchange181 G green button caps129 grey button caps129 Group 4 fax, using ISDN applications188 Group Listening56 Group Pickup Hunt Groups49 using49 H handling many calls at once Call Queuing84 Hold82 handset speaker, testing225 Handsfree assign button60 automatic answer60 changing to handsfree58 exiting to handset58 headset60 indicators58 making calls57 muting the set58 preventing echo59 programming59 talking in turn59 using58 Handsfree60 Handsfree Answerback programming60 Voice Call114 handsfree button18 ,137 headset Handsfree requirement60testing225 hearing aid compatibility44 Hidden number65 ,77,81 Hold automatic82 button17 ,18 Conference Call54 display call information46 exclusive83 exclusive hold70 listening while on hold83 putting conference on54 re-establish conference call54 retrieving call82 using background music177 Hold or release122 ,229 Hospitality admin set,controlling alarms167 alarm features166 cancel alarm169 cond password160 delaying alarm169 desk password159 passwords159 room/desk information161 service done164 service times163 set description159 sets per room161 setting room condition164 setting room dialing filters164 turn off alarm169 using administration set165 using room set165 using room/set programming164 using the alarm168 Host system dialing signals Long Tones207 Pause206 programmed release207 Run/Stop208 system speed dial77 using an ATA207 Wait for Dial Tone208 Hotline bypassing the telephone201 setting up the telephone201 using with Handsfree button200 hour, set28
Index /262 P0941565 02 Modular ICS 5.0 System Coordinator Guide Hunt Groups adding members149 answer incoming calls39 assigning lines151 broadcast conversion note147 Broadcast mode152 busy line setting154 busy routing155 call forward no answer35 call forward on busy37 ,95 call foward no answer94 call park91 calls on Hold82 cannot use Voice Call feature113 creating216 distribution modes152 DND on busy96 group pickup49 hotline, set DN201 hunt delay154 incoming calls152 member DN149 moving members150 no videophones148 overflow set157 paging105 priority call70 programming147 queue time-out156 removing members149 rerouting to a Hunt Group51 Rotary mode152 Sequential mode152 setting the name158 simultaneous ring152 temporarily leaving group177 unassigning lines151 use Do Not Disturb177 using call forward93 using ring again72 where to use147 hybrid template M7208136 M7310 lower buttons133 M7324 buttons134 T7208136 T7316 buttons132 I In use112 ,230 In use SETNAME122 Inactive feature227 incoming calls 2-way DID180 hunt groups39 indicators39 overflow routing219 simultaneous ring152 tracking116 using COS on auto answer213 Incoming Line Groups (ILG), see Hunt Groups Incoming only230 indicators active service display195 call indicators on CAP43 handsfree and mute58 incoming call39 line active218 long distance call227 memory buttons220 message waiting, analog telephone 108 restoring message indicators140 rings40 installer programming14 installing telephones171 –174 Integrated Services Digital Network (see ISDN) Intercom100 Intercom #75 intercom button answer button calls52 autodial line74 using as the line for Autodial74 internal numbers, description of length217 internal page104 Internet access, using ISDN applications 188 Invalid code79 ,209,227 Invalid location138 Invalid number75 ,87,91,230 Invalid zone106 Inwat, CbC type181 ISDN 2-way DID180
263/ Index Modular ICS 5.0 System Coordinator Guide P0941565 02 applications187–188 BRI features184 BRI se rvi ce s183 Call by Call181 call forward all calls183 connecting to187 description178 desktop conferencing, using187 device support on BRI183 dialing plan, PRI182 emergency 911180 equipment187 –188 file transfer, using187 Group 4 fax,using188 Internet access using188 LAN access, using remote188 LAN to LAN bridging, using188 leased line backup, using188 making calls from ISDN terminals68 Network Name DIsplay, BRI184 ONN blocking, BRI185 PRI name and number blocking180 P RI Networ kName Display179 service provider features185 ,186 telecommuting, using188 terminal line access184 videoconferencing, using187 ISDN terminal Automatic Call Back186 Automatic Recall186 Call Forward185 calling the call forward number186 cancel Call Forward186 no ONN180 L LAN remote access using ISDN applications188 router188 to LAN bridging, ISDN applications 188 language changing on the display145 set lock203 last number redial76 leased line backup using ISDN applications 188length of call, timing62 length of internal numbers217 letters, entering with dialpad31 licensing, background music177 limiting access to Norstar210 telephone feature use202 telephone programming202 using alternate orscheduled services 189 line access from ISDN terminal184 assign to Hunt Groups151 assignment217 button indicators218 button moving138 changing the name33 changing the name of a line175 choosing a line66 choosing autodial74 describing prime line221 description of menu22 for external call forwarding93 Hunt Group busy line setting154 indicators, description40 line redirection, describing97 picking up calls217 pool67 –68 Redirection, canceling99 Redirection, using97 –103 remote access to the system209 replying to messages110 retrieving a parked call90 speed dial30 target line218 unassigning Hunt Groups151 using line button to answer call40 Line 001 waiting228 line button assignment217 bypassing the Hotline button201 CAP42 joining call61 moving138 privacy61 Line denied51 ,65,230 Line hung up89 Line in use229 line pool
Index /264 P0941565 02 Modular ICS 5.0 System Coordinator Guide description67,218 external lines routing202 memory button218 overflow routing219 programming buttons126 programming memory button68 using remote packages to restrict external access211 line pool access code autodial74 external calls202 line profile, viewing215 Line Redirection100 line redirection all lines98 allow programming99 call forward no answer95 call fowarding differences102 programming98 redirect ring control100 using102 Line001 callback41 Line001 hung up87 Line001 to prime41 Line001 transfer228 LineXXX to prime41 Link blocking205 host system dialing signals205 program on memory button206 LIST143 listening56 listening on hold83 log space, programming121 log, view call log118 logging a call manually117 Logit (see Call Log) long distance call indicator227 using COS password209 Long Tones207 loop start line, remote access210 Lunch Sched195 M M7100 telephone Autodial74 button defaults135Button Inquiry124 Call Conference52 Call Queuing228 Conference Call on hold54 Conference Call, independent Hold 54 Hold many calls82 Incoming Line Group button40 ,66 internal numbers217 line assignment217 memory buttons220 one-line display220 Ring Again229 special set features219 Speed Dial programming78 standard dial69 Voice Call114 M7208 telephone button defaults136 memory buttons220 one-line display220 M7310 telephone16 button defaults132 memory buttons220 viewing line profile215 viewing set profile215 M7324 telephone16 button defaults134 CAP42 memory buttons220 viewing line profile215 viewing set profile215 maintaining security211 Make calls first230 making calls dialing modes68 Handsfree57 priority call70 using a line button66 using line pools67 using Ring Again72 with automatic Handsfree60 managing COS passwords213 manual, restriction service190 MCDN camp-on note88 Meridian features not available70 member DN, Hunt Groups149 members
265/ Index Modular ICS 5.0 System Coordinator Guide P0941565 02 adding to Hunt Groups149 moving Hunt Group members150 remove from Hunt Group149 memory buttons17 CAP42 default assignment129 erasing features126 indicators220 Link206 M7310132 power off73 programming feature codes126 programming with line pool68 storing autodial numbers73 menus, top level22 Meridian, camp-on note88 Message denied112 Message list112 Message Reply Enhancement110 Message to113 message waiting indicator, analog telephone108 messages alarm messages,recording223 analog telephone, answer108 canceling a sent message109 forwarded to Call Pickup108 hiding display140 removing from list111 replying109 restoring call indication140 sending108 sending, using the display107 viewing109 ,112 Messages & Calls113 ,122 microphone muting58 using correctly59 Microphone muted115 MICS, maximum target lines218 MICS-XC, maximum target lines218 mid, callrestrictions163 minutes, set28 monitoring answer buttons51 calls218 calls with CAP43 line pool status72lines, see also Disconnect Supervision 216 telephone status72 transferred calls92 month, set28 Move line from138 Move line to138 moving 911 service note175 automatic telephone relocation175 Hunt Group members150 line buttons, set lock203 telephones175 music background, licensing177 turning off177 mute assign button60 button icon18 button positioning on sets137 indicators58 muting the set in Handsfree58 voice call tones114 N name changing telephone name175 display, BRI lines184 Hunt Groups158 PRI Network Name Display179 system speed dial31 name and number blocking BRI185 PRI180 see also ONN180 needs service, Hospitality164 Network Name Display available features179 BRI184 PRI179 New calls begin122 night control phone (see control telephone) Night Sched195 night schedule,restriction service191 Night Service (see services and ringing service) 9_64 ,230 no answer, refusing second call176
Index /266 P0941565 02 Modular ICS 5.0 System Coordinator Guide No button free113,230 No call on91 No call to park91 No calls waiting228 No free lines230 No info to log122 No last number65 ,77 No line selected65 ,228,230 No line to use101 No log assigned122 No number saved81 No number stored79 ,113 No resume item122 No services ON195 No voice call115 Norstarsystem dial tone212 Norstar telephones installing173 mounting on a wall174 set profile, viewing215 viewing line profile215 Not available227 Not in service65 ,87,89,97,228 numbers, entering with dialpad31 O OK221 On another call65,72 On hold83 one button dialing (see Autodial) one-line display 7100 and 7208 sets220 display button equivalents220 ONN blocking, BRI185 outgoing calls, 2-way DID180 Outgoing line101 Outwats, CbC type181 overflow call routing219 expensive route warning219 Hunt Group routing155 set Hunt Groups157 overlay15 ,19,21,275 OVERRIDE221 overriding Call Forward94 services, manually195 P page default button136 external equipment107 making an announcement104 programming105 shortcutcodes104 types104 zones, programming105 Page choice106 Page timeout106 Paging ALL106 Paging busy107 Park denied91 Parked call228 Parked Call, retrieving90 Parked on91 Parking full91 password Basic141 ,196 Call Log120 –121 changing120 Call Log,canceling121 change COS213 changing196 ,197 Class of Service213 clearing Call Log198 description of menu22 desk159 entering25 Hospitality160 hospitality159 managing COS passwords213 registration (Companion)197 room condition160 security practices211 System Coordinator14 ,196 system speed dial code30 user preferences141 pause Host system dialing signals206 in a sequence of numbers, see Wait for Dial Tone PBX link feature205 programming Run/Stop dialing sequence208 Tie CbC service181
267/ Index Modular ICS 5.0 System Coordinator Guide P0941565 02 PBX template M7208136 M7310 lower buttons133 M7324 buttons134 T7208136 T7316 buttons131 personal programming14 Pick up receiver229 Pickup50 Pickup denied50 ,51 pickup group, changing49 Please wait71 Pool code101 power failure, clock29 power off, affect on memory buttons73 power supply,testing226 pre-dial69 pre-printed button caps129 Press a button75 ,124,127 Press a line139 Press held line56 prevent calls, restriction services189 PRI 2-way DID180 Call by Call181 Dialing Plan182 DID178 DOD178 emergency 911180 ISDN description178 name and number blocking180 Network Name Display179 prime line description221 external call routing202 standard dial69 system speed dial30 prime telephone answering calls41 CAP42 direct dial199 overflow routing219 using DND176 priority call exclusive hold70 MCDN note70 see also Call Queuing39 ,70 Priority denied71 Priority>223229privacy changing status61 conference call53 creating conference call62 set lock203 private branch exchange, accessing from Norstar (see also host system dialing signals)205 call62 CbC type181 private dialing plan, Call by Call181 private line, description221 Private name47 ,179,184 private network, enblock dialing182 Private number47 Program and HOLD75 ,79,127 Program and OK75 ,79,127 Programmed75 Programmed Release, host system dialing signals207 programming administration programming14 administration set15 alarm feature, Hospitality166 alarms167 auxiliary ringer204 Basic password14 basics14 broadcast mode152 busy line setting154 Call Display47 Call Forward34 ,37 Call Forward delay95 call forward on busy36 Call Pickup48 call restrictions, Hospitality162 CAP42 changes, planning15 changing buttons, users142 changing the name of a line33 changing the name of a telephone 32 ,175 check DNs26 condition password160 customizing your Norstar14 direct-dial telephones199 entering passwords25 external autodial button73
Index /268 P0941565 02 Modular ICS 5.0 System Coordinator Guide features on buttons126 Forward no answer94 group pickup49 Handsfree59 Handsfree Answerback60 Hospitality passwords159 Hotline telephone201 hunt delay154 installer programming14 line redirection98 Link205 log space121 Long Tones207 overflow set, Hunt Groups157 overlay15 page zone105 paging105 Pause206 personal programming14 programmed release207 programming indicator»19 programming indicator¼19 programming map22 –25 programming overlay19 queue timeout156 recording changes14 Restriction service189 ,190 Ringing service189 room/desk information161 Routing service190 Run/Stop dialing signal208 service times, Hospitality163 Set lock202 set lock203 starting and ending asession25 –26 system and user speed dial77 System Coordinator25 system speed dial29 telephones Call Forward, do not disturb37 Do Not Disturb176 Do Not Disturb on Busy37 priority call70 time and date27 top-level menu description22 user preferences141 User Speed Dial78 Wait for Dial Tone signal208 programming record14programming telephones block Link205 blocking Redial80 Last Number Redial76 public network dialing plan, PRI182 enblock dialing182 remote access to Norstar211 Public, CbC type181 pulse dialing selecting on the set209 switching216 Q query alarm167 queue Hunt Group routing155 Hunt Group timeout156 QUIT221 R recording alarm codes223 recording changes14 redial last number76 saved number80 Redir by101 redirect ring, programming100 Redirectºdenied101 redirection all lines98 cancelling99 lines97 loops, avoiding102 programming98 ring control100 using102 refusing to answer second call176 Registration password197 Release a call89 ,229 Release button ¨43 icons18 Release calls229 releasing accidentally63 from conference55
Index /269 P0941565 02 Modular ICS 5.0 System Coordinator Guide relocation, automatic relocation, telephones175 remote access209 –212 change COS password213 fast busy tone212 loop start line210 managing COS passwords213 security210 stuttered dial tone212 system dial tone212 through public network211 tones212 usiing ISDN with LAN188 using COS password211 remove from a conference call55 Hunt Group members149 message, analog telephone111 messages111 replying to a message analog telephone110 digital phone109 reporting alarm codes223 RestrÕn194 Restricted call66 ,88,230 restricting access to Norstar210 access using COS password211 feature use, see Set Lock telephone feature use202 telephone programming202 using alternate or scheduled services 189 restriction service control telephone192 filters, COS for remote access calls 213 naming191 Night schedule191 preventing calls189 turning off/on190 retrieval codes, Call Park90 retrieving held call82 parked call90 ring auxiliary ringer204 changing ring type139 ,145changing the number of rings before call is forwarded35 description of types40 ,139 ring volume setting139 Ringing service191 rotary mode152 sequential152 simultaneous rings152 Ring Again72 7100 series terminals229 set lock203 Ring Again?66 ,72 ring delay, call fowarding97 Ringing194 ringing service restriction services189 Trunk Answer50 rings change number for call forward35 setting Hunt Group delay154 room setting condition164 using room programming164 room information, programming161 room set description159 using165 rooms set call restrictions162 rotary mode, Hunt Groups152 Routing194 routing 2-way DID180 external lines202 Hunt Group routing options155 overflow219 routing service control telephone192 outgoing calls190 overflow routing219 run/stop, host system dialing signals208 S saved number redial set lock203 using80 Sched 4195 Sched 5195
270/ Index Modular ICS 5.0 System Coordinator Guide P0941565 02 Sched 6195 scheduled services189 schedules, viewing active193 second call, refusing176 security managing COS passwords213 practices211 system210 using COS password211 using DISA210 Select a line66 ,79 Select line out101 Select line(s)101 Send message?66 sending messages set lock203 using feature107 sent message, cancelling109 sequential mode, Hunt Groups152 Service control telephone192 overflow routing219 routing service190 turn off193 turn on manually191 service done, Hospitality164 Service Modes, see Services service provider features 911 service175 Automatic Call Back186 Automatic Recall186 Call Forward185 call information116 calling the forwarded numbe186 canceling Call Forward186 Service Schedules Evening Sched195 Lunch Sched195 Night Sched195 Sched 4195 Sched 5195 Sched 6195 service times, Hospitality163 Services description of menu22 display indicator for active services 195 overriding195 Restriction service189Ringing service189 set lock203 Trunk Answer50 turning off and on using feature codes 192 turning off/on190 using control telephone to set189 viewing active schedules193 Services ON195 set date28 types of Hospitality sets159 using administration set165 using room set165 using set programming164 Set Lock Full203 limiting access to features202 partial203 programming203 using202 –203 Set locked227 set profile, viewing215 SHOW221 Show set32 signal Link205 Long Tones207 Pause206 Programmed Release207 run/stop208 Wait for Dial Tone208 simultaneous ring, Hunt Groups152 SL-1,MCDN feature note70 snooze, delaying alarm169 speakers telephone, testing226 voice call113 special telephones199 speed dial 7100 sets78 add/change number30 changing user buttons143 choosing a system code30 code78 display31 entering name31 making a call78 programming for User78