Nortel Modular Ics 5.0 System Coordinator Guide
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General System features /221
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Substitutes for display buttons
(
Prime line
!
Â
Private lines
(
!
6
!
Volume bar
*
Ã
Display buttonDialpad
buttonDisplay
buttonDialpad
button
OK³CANCEL£
QUIT¨VIEW£
ADD¥OVERRIDE£
SHOW£BKSPÃ
222/ General System features Modular ICS 5.0 System Coordinator Guide P0941565 02
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Troubleshooting
Using the alarm telephone
(
:
:-61
(
. 1
Reporting and recording alarm codes
-
+
$ /
= *
TIME
3 6
9 (
CLEAR
Displays
Report this alarm and the time it occurred
to your installer or customer service
representative.Alarm: 61-4-2
TIME CLEAR
224/ Troubleshooting
Modular ICS 5.0 System Coordinator Guide P0941565 02
Testing the telephone
-
Testing the telephone display
?
$ *
²¡âÞ
Display test
= *
TEST³
3 (
DOWN
UP
9 *
OK³
%
!
( . A )
4.A)5
6(*
.A)
*
Tip -Ensure that the function of a button matches its
label by pressing
²¥âand then the button to see its
function.
You can end the telephone testing session anytime by
pressing
¨or²unless you are testing those
buttons. The test feature times-out after 30 minutes of no
activity.
Troubleshooting /225
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Testing the telephone buttons
$ *
²¡âÞ £NEXT
= *
TEST³
3 * -
9 *
¨ Rls button
Button test
Testing the speaker in the telephone handset
$ *
²¡âÞ £NEXT
Handset test
= *
TEST³
3 *
%
!
!
9 *
Testing the telephone headset
$ *
²¡âÞ £NEXT
Headset test
= *
TEST³
3 *
226/ Troubleshooting
Modular ICS 5.0 System Coordinator Guide P0941565 02
Testing the telephone speaker
$ *
²¡âÞ £NEXT
Speaker test
= *
TEST³
(
!
3 *
Testing the power supply to a telephone
$ *
²¡âÞ £NEXT
Power test
= *
TEST³
!
&
Power OK
P0941565 02 Modular ICS 5.0 System Coordinator Guide Common feature displays Someone is already using programming, or the feature you are trying to use is not compatible with the configuration of the telephone or line. You have tried to use a feature, but you have not been given access to it in administration programming. You have taken more than 15 seconds to press a button in response to a display. You have entered a feature code that is used by an application program that your system does not have. You have entered an invalid feature code. You have tried to use a featurethat is not available in the present setup of your Norstar system. You cannot use the feature you have chosen because your telephone is locked. See Using Set lockon page 202 . Press£or pressVIEWâoráVIEWtoview a number that is toolong to fit on the display. Press ³orOKwhen you are finished. This indicates a long distance call. (May be available with Call Display services.) You are receiving an internal call from telephone 239 forwarded by telephone 221 or you have an Answer button for telephone 221 and an internal call from 239 is ringing on 221. You are connected to aninternal call. Press TRANSFERto transfer the call. Access denied Denied in admin Feature timeout Inactive feature Invalid code Not available Set locked 1234567890123... VIEWâ OK ¤ 239>221 221 TRANSFER
228/ Common feature displays Modular ICS 5.0 System Coordinator Guide P0941565 02 You are receiving a call from telephone 221. You have received a Ring Again offer for a call to an internal telephone. Press the flashing internal line button or YESto call the number again. On the M7100 or T7100 set, just lift the receiver. Otherwise, press NOor wait 30 seconds for the Ring Again offer to expire. For an explanation of Ring Again, see Using Ring Againo n page 72 . The person to whom you camped the call did not answer it. The call has come back to you. Press the line button or CALLBACKto reconnect to the call. You are connected to an external call. Press TRANSFERto transfer the call. You are receiving an external call forwarded from telephone 221 or you have an answer button for telephone 221 and an external call is ringing on that telephone. The call on line 001 is being transferred to you by someone else in your Norstar system. A camped call is waiting. Press the line button or use Call Queuing to answer the call. Press ³if you have an M7100 or T7100 sets. You tried to use Call Queuing but no call was ringing at your telephone. There is no call ringing at your telephone. If you have a flashing line button but your telephone is not ringing, press the line button to answer the call on that line. The telephone to which you directed a call is not in service or is otherwise unavailable. The call is returned to your telephone. No one answered the call you parked. The call has come back to you. 221 calling Call 221? YES NO Camped: 221 CALLBACK Line001 TRANSFER Line001>221 Line001 transfer Line001 waiting No calls waiting No line selected Not in service Parked call CALLBACK
Common feature displays /229 P0941565 02 Modular ICS 5.0 System Coordinator Guide You have used the Call Queuing feature without picking up the receiver. Auto Handsfree has not been assigned to your telephone. You must use the receiver or Âto answer a call. You are receiving a priority call. If you are on another call, inform the person you are speaking to that you are about to put the call on hold. Press the flashing line indicator of the priority call or wait until the call connects automatically (eight seconds). The priority call goes through when you hear the next beep. Your active call is placed on Exclusive Hold. It is reconnected automatically when the priority call ends, unless you transfer the priority call, in which case you must press the line button of your original call to reconnect). Use DND ( ²¡Þ)or press BLOCKto reject a priority call. You have no free line buttons on which to receive a call. Release one of your current calls and try again to answer the incoming call. YouhavereceivedaRingAgainofferfora line pool. Press the flashing internal line button or YESto use the line pool. On the M7100 and T7100 sets, just lift the receiver. Otherwise, press NOor wait 30 seconds for the Ring Again offer to expire. You cannot program a feature button while you are on a call. You have tried to use a feature while you were on a call or had calls on hold. Release the call or calls, before using the feature. The line is in use. Make the call using normal methods or wait until the line is free. Pick up receiver Priority> 221 BLOCK Release a call Use line pool? YES NO Hold or release Release calls Line in use
230/ Common feature displays Modular ICS 5.0 System Coordinator Guide P0941565 02 You have tried to make, receive or pick up a call when no line button was available. Some features require you to have a button free. Releasing calls can free up line buttons. The feature you tried to use requires you to be on an active call at your telephone. This display appears when informationabout a call has been cleared by a system reset. All the lines or line poolsavailable to the telephone are in use. This display appears when you have tried to dial an external number or use a feature that conflicts with the lines, line pools or primeline used by the telephone. This must be corrected by your customer service representative or installer. The telephone has been set up to dial an external number on a prime line but the telephone does not have a prime line. This must be corrected by your customer service representative or installer. You have tried to program redirection while someone else is programming redirection. Only one person can program line redirection at a time. Thelineyouaretryingtouseforredirecting calls is for incoming calls only. Choose an outgoing line. Continue entering digits. Press ÃorBKSPto delete incorrect digits. Press ³orOKwhen you are finished. You have entered an invalid line pool code or an invalid destination code. You have selected a line that is private to another telephone. The destination you have chosen for line redirection is restricted. No button free Make calls first No free lines No line selected In use:221 Incoming only 9__ QUIT BKSP OK Invalid number Line denied Restrictedcall