Nortel Modular Ics 5.0 System Coordinator Guide
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Norstar, Meridian and Companion are trademarks of Nortel Networks © Nortel Networks 2001 Modular ICS 5.0 System Coordinator Guide 1-800-4 NORTEL www.nortel.com/norstar P0941565 02 Printed in Canada
P0941565 02 Modular ICS 5.0 System Coordinator Guide Table of Contents Getting started with Norstar 13 Using this guide 13 Understanding programming 14 Before you start 15 What you’ll need to do programming 15 Using Buttons 16 Using the buttons under the display 19 The programming overlay 19 A map for working in programming 22 Starting and ending a session 25 Ending a session 26 Frequently used programming operations 27 Changing the time and date on the display 27 Adding or changing a system speed dial 29 Changing the name of a telephone 32 Changing the name of a line 33 Making changes to Call Forward No Answer 34 Making changes to Call Forward on Busy 36 Making Changes to Do Not Disturb on Bus y 37 What would you like to do next? 38 Answering calls 39 Answering incoming calls with Hunt Groups 39 Answering an incoming call 39 Line buttons 40 What line indicators mean 40 Rings you may hear 40 Answering calls at a prime telephone 41 Using a central answering position (CAP) module 42 Customizing your CAP module 42 Monitoring telephones with the CAP module 43 Release button 43 Hearing aid compatibility 44
4/ Table of Contents Modular ICS 5.0 System Coordinator Guide P0941565 02 Viewing information about a call on the display 44 Using Call Information for a particular call 45 Displaying Call Information before or after answering 45 Displaying Call Information for a call on hold 46 Making Call Display information appear automatically at a telephone 46 Changing which information is shown first about a call 47 Picking up a call ringing at another telephone 48 Answering any ringing telephone using Directed Pickup 48 Answering any ringing telephone using Group Pickup 49 Changing a telephone pickup group 49 Trunk Answer 50 Answering a call using Trunk Answer 51 Answer buttons 51 Creating a Conference Call 52 Disconnecting one party 53 Independently holding two calls 54 Putting a conference on hold 54 Splitting a conference 54 Removing yourself from a conference 55 Listening to a call as a group 56 Canceling Group Listening 56 Using Handsfree/Mute 57 Answering calls without lifting the receiver 57 Making calls without lifting the receiver 57 Muting the set 58 Changing a regular call to handsfree 58 Changing a handsfree to a regular call 58 Using Handsfree 58 Changing Handsfree for a telephone 59 Handsfree Answerback 60 Turning Privacy on or off for a call 61 Creating a conference by releasing privacy 62 Making a call private 62 Checking call length using Call Duration Timer 62 Disconnecting by accident 63 Time 63 Making calls 64 Choosing a line using a line button 66
Table of Contents /5 P0941565 02 Modular ICS 5.0 System Coordinator Guide Line pools 67 Using a line pool to make a cal l 67 Programming a memory buttonwith a line pool feature code 68 Making calls from an ISDN terminal 68 Changing how you dial your calls 68 Using Standard dial 69 Using Automatic dial 69 Using Pre-dial 69 When the internal number you have called is busy 70 Priority Call 70 Making a priority call 70 Giving a telephone the ability to make priority calls 71 Using Ring Again 72 Time savers for making calls 73 Storing a number on a memory button for Autodial 73 Adding an autodial button 73 Choosing a line for Autodial 74 Using intercom as the line for Autodial 74 Using Last Number Redial 76 Preventing a telephone from using Last Number Redial 76 Using Speed Dial 77 Making a speed dial call 78 Changing and adding System Speed Dials 78 Adding or changing User Speed Dial 78 Using Saved Number Redial 80 Dialing a saved number 80 Preventing a telephone from using Saved Number Redial 80 Handling many calls at once 82 Using Hold 82 Retrieving a held call 82 Holding automatically 82 Listening on hold 83 Holding a call exclusively 83 Using Call Queuing 84 Transferring calls 85 Using the transfer feature 85
6/ Table of Contents Modular ICS 5.0 System Coordinator Guide P0941565 02 Transferring a call 85 Transferring external calls 86 Canceling a transfer 87 Using Camp-on 88 Parking a call 90 Retrieving a parked call 90 Using Call Park 90 Using Callback 92 Forwarding your calls 93 Forwarding your calls to another Norstar telephone 93 Canceling Call For ward 93 Using Call Forward at your telephone 93 Overriding Call Forward 94 Changing the automatic Call Forward settings for a telephone 94 Changing Forward no answer 94 Changing the delay before a call is forwarded 95 Forward on busy 95 DND on Busy 96 Call For ward and Voice Mail 97 Line Redirection 97 Turning on Line Redirection 98 Canceling Line Redirection 99 Allowing a telephone to redirect calls 99 Turning the redirect ring for a telephone on or off 100 How Line Redirection is different from Call Forward 102 Using Line Redirection 102 Communicating in the office 104 Paging 104 Making a page announcement 104 Activating and deactivating the ability to page 105 Creating page zones 105 Using Page with externalpaging equipment 107 Sending messages 107 Sending a message 108 Canceling a message you have sent 109 Viewing your messages 109 Replying to a message 109
Table of Contents /7 P0941565 02 Modular ICS 5.0 System Coordinator Guide Replying to a message using an analog telephone connected to an ASM 110 Removing items from your message list 111 Removing items from your message list using an analog telephone connected to an ASM 111 Viewing messages you have sent 112 Using Voice Call 113 Muting Voice Call tones 114 Answering a Voice Call without touching your telephone 114 Preventing Voice Calls to your telephone using Voice Call Deny 114 Canceling Voice Call Deny 114 Tracking your incoming calls 116 Using Call Log 116 Call Log options 117 Logging a call manually 117 Enabling and disabling autobumping 118 Viewing your Call Log 118 Viewing a Call Log item 119 Erasing log items 119 Making a call using Call Log 119 Creating a password to your Call Log 120 Changing your Call Log password 120 Deleting an assigned password 121 Programming a telephone to log calls automatically 121 Using external Voice mail 123 Customizing your telephone 124 Finding out what a button does using Button Inquiry 124 Changing the set display contrast 125 Changing the language on the display 125 Programming a feature code onto a memory button 126 Programming feature buttons 126 Erasing a feature button 126 Labeling your set 128 Applying button labelling 128 Business Series Terminals 128 Norstar button caps 129 Default button assignments 129
8/ Table of Contents Modular ICS 5.0 System Coordinator Guide P0941565 02 T7316 Business Series Terminal button defaults 130 M7310 telephone button defaults 132 M7324 telephone button defaults 134 M7100 and T7100 button defaults 135 M7208 and T7208 button defaults 136 Rules of default button assignment 137 Moving line buttons 138 Changing the type of ring 139 Adjusting the Ring volume 139 Hiding the message or calls indicatio n 140 Restoring the messages and calls indication 140 User Preferences 141 Using User Preferences 141 Changing button programming 142 Changing User Speed Dial 143 Changing Call Log options 144 Changing how calls are dialed 144 Changing the language used on the display 145 Making the display lighter or darker 145 Changing the ring type 145 Programming Hunt Groups 147 Adding or removing members from a group 149 Moving members of a group 150 Assigning or unassigning lines to a group 151 Setting the distribution mode 152 Setting the hunt delay 154 Programming busy linesetting 154 Programming the queue time-out 156 Programming the overflow set 157 Setting the name 158 Using the Hospitality features 159 Hospitality passwords 159 Room/desk information 161 Programming room information 161 Using the room/set programming 164 Programming the alarmfeature 166
Table of Contents /9 P0941565 02 Modular ICS 5.0 System Coordinator Guide Using the Administration set to control alarms 167 Using the alarm 168 Canceling an alarm 169 Turning off an alarm 169 Telephone features 171 Installing Business Series Terminals 171 Installing Norstar telephones 173 Naming a telephone or a line 175 Moving telephones 175 Stopping calls from ringing at your telephone : Do Not Disturb (DND) 176 Stopping calls 176 Refusing to answer a call 176 Canceling Do Not Disturb 176 Using Do Not Disturb 176 Using Background Music 177 Turning Background Music off 177 ISDN PRI and BRI 178 ISDN PRI 178 ISDN PRI features 179 Network Name Display for PRI 179 Name and number blocking for PRI 180 Emergency 911 Dialing 180 Two-way DID 180 Call by Call service selection for PRI 181 Dialing Plan and PRI 182 ISDN BRI 183 Line access from an ISDN terminal 184 ISDN BRI features 184 Network Name Display for BRI 184 Name and number blocking for BRI 185 Service provider features 185 Call For ward 185 Canceling Call For ward 186 Calling the number your calls are forwarded to 186 Automatic Call Back 186 Automatic Recall 186 ISDN BRI terminals 187
10/ Table of Contents Modular ICS 5.0 System Coordinator Guide P0941565 02 ISDN applications for BRI and PRI 187 Videoconferencing and video telephony 187 Desktop conferencing 187 File transfer 187 Telecommuting 188 Group 4 fax 188 Remote LAN access 188 Leased line backup 188 LAN to LAN bridging 188 Internet and database access 188 Using System features 189 Using alternate or scheduled services 189 Preventing certain calls from being made 189 Making additional telephones ring 189 Changing the lines used by outgoing calls 190 Turning Services on and off 190 An example of how to turn on a Service manually 191 Turning Services on and off using feature codes 192 Viewing the active Services on a two-line display 193 Viewing the active Services on a one-line display 194 Using passwords 196 Using a Basic password 196 Registration password 197 Changing passwords 197 Clearing a Call Log password 198 Using special telephones 199 Direct-dial 199 Changing the direct-dial telephone assignments 199 Hotline 200 Bypassing a Hotline 201 Making a telephone a hotline telephone 201 Control telephone 202 Using Set lock 202 Changing Set Lock programming for a telephone 203 Using an auxiliary ringer 204 Turning the auxiliary ringer for a telephone on or off 204 Using Host System dialing signals 205 Link 205 Preventing a telephone from using Link 205