Nortel Modular Ics 5.0 System Coordinator Guide
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Transferring calls /91
P0941565 02 Modular ICS 5.0 System Coordinator Guide
6
* !
!
6
*
Displays
Tip -Answered Hunt Group calls are parked in the same
manner as other calls. For more information on Hunt
Groups see
Programming Hunt Groupson page 147.
The person you were talking to has already
parked your call. You cannot park the same
call.
You have attempted to use Call Park with no
active call on your telephone. If the call you
want to park is on hold, reconnect to it before
you park it.
You have entered an invalid retrievalcode.
There was no call on the retrieval code you
entered.
You have tried to park a conference call. Split
the conference and park the calls separately.
The person who retrieves the calls can
reconnect the conference.
Recordthecodeshown.UsePage
(
²ßâ)orpressPAGEto announce
the call and its retrieval code.
All available retrieval codes are in use.
Transfer the call or take a message instead.
For other displays, seeCommon feature displayson page 227.
Already parked
No call to park
Invalid number
No call on: 101
Park denied
Parked on: 402
PAGE EXIT
Parking full
92/ Transferring calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
Using Callback
&
-
6
:
! 1
6
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Forwarding your calls
Forwarding your calls to another Norstar telephone
?
$ *
²Ý
=
? A /
A
6
)
Canceling Call Forward
$ *
²£Ý
Using Call Forward at your telephone
&
²Ý
)
)
-
!
Tip -If your Norstar set is a member of a Hunt Group, the
Call Forward all calls setting is overridden by the Hunt
Group routing for Hunt Group calls. For more information
on Hunt Groups see
Programming Hunt Groupson page
147.
94/ Forwarding your calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
-
!
Overriding CallForward
-
Changing the automatic Call Forward settings for a
telephone
6
)
39
Changing Forward no answer
)
Tip -Beware of creating call-forward loops
f you are one of a group of people who regularly forward
their calls to one another, be aware that it is possible to set
up forward loops where a call is forwarded from one
telephone to another in a circle, and is never answered
anywhere.
Tip -If the set is a member of a Hunt Group, the Call
Forward no answer feature is overridden and the Hunt
Group call continues to ring until the hunt time has
expired. For more information on Hunt Groups see
Programming Hunt Groupson page 147.
Forwarding your calls /95
P0941565 02 Modular ICS 5.0 System Coordinator Guide
A /
)
) )
39
Changing the delay before a call is forwarded
!
)
3@
Forward on busy
)
% %
)
- 39
A /
)
6
A /
6
)
6
)
)
-
Tip -If the set is a member of a Hunt Group, the Call
Forward on busy feature is overridden and the Hunt Group
call continues to ring until the hunt time has expired. For
more information on Hunt Groups see
Programming Hunt
Groups
on page 147.
96/ Forwarding your calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
DND on Busy
&
-
%
% 4%%5 . !
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!
)
* * .
32
- %% .
!
)
%% .
- !
-
%% .
Tip -If a set is a member of a Hunt Group and the set
activates this feature, the set does not receive notification
of incoming Hunt Group calls while on a call. The DND on
busy feature overrides the Hunt Group. Formore
information on Hunt Groups see
Programming Hunt
Groups
on page 147.
Forwarding your calls /97
P0941565 02 Modular ICS 5.0 System Coordinator Guide
Call Forward and Voice Mail
-
+
,
)
(
)
,
Displays
Line Redirection
A /
!
!
A /
6
)
- !
1
A /
41A/5 !
-
6
)
There are several reasons why you may get
this message. For instance, you cannot
forward your calls to a telephone that has
been forwarded to your telephone.
Your calls are being forwarded to telephone
221.
Two or more telephones are linked in a
forwarding chain, and one of them is out of
service or is being used for programming.
For other displays, seeCommon feature displayson page 227.
Forward denied
Forward>221
CANCL
Not in service
98/ Forwarding your calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
A /
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2$;;
((
Turning on Line Redirection
)
A /
+
$ *
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= 1
3
/
9 1
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+
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4
=9
5
³OK
, *
³OK
-
ALL
³OK.- ³OK
Tip -The line chosen for redirecting calls on other lines
can be used normally when it is not busy on a redirected
call. To avoid redirection failing because the chosen line is
in use, choose a line pool with several lines in it.
Forwarding your calls /99
P0941565 02 Modular ICS 5.0 System Coordinator Guide
CancelingLineRedirection
&
$ *
²£¡Ý
= 1
Allowing a telephone to redirect calls
1 $3
$ *
²¥¥ÛßßÜÝÝ
= *
ÛÜßÝß4
1 6
5
3 *
9 *
@ *Ò
Allow redirect:
0 *
CHANGE
Y45 N45
Tip -The system does not check that the number you
give for line redirection is a valid one. If you redirect to an
invalid number, redirection fails. Using an autodial button
to enter the redirection number helps avoid this possibility.
An autodial button used for line redirection must be
programmed to use a specific line.
100/ Forwarding your calls
Modular ICS 5.0 System Coordinator Guide P0941565 02
Turning the redirect ring for a telephone on or off
4=;;
5
1 $3
$ *
²¥¥ÛßßÜÝÝ
= *
ÛÜßÝß4
1 6
5
3 *
9 *
@ *Ò
Redirect ring:
0 *
CHANGE
Y45 N45
Displays while redirecting lines
Tip -If a telephone has redirect ring enabled, it rings
briefly for redirected calls on one of its lines even if another
telephone set up the line redirection.
You selected the intercom button as the
facility to place the call on. Enter a line pool
code or a destination code.
Press¥orADDto begin redirection. Press
£orREMOVEto cancel a previous
redirection.
Intercom
Line Redirection
QUIT ADD REMOVE